Country Kitchen Foods Ltd

Managers Office, Grays Fair Court, 266 Dereham Road New Costessey
Norwich
Norfolk
NR5 0SN

52.6453, 1.2154

Home Meals/Meals on Wheels

Listed under:  Home Care - Meals on Wheels, Luncheon Club/Hot Meals, Meal Delivery Service / Meals on Wheels
100% recommended   Rating 9.7/10
6 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 6 reviews since 2015
 
 
 
Quality 9.2/10 Quality Rating 9.2
The quality of the meal is as expected and agreed

 
Professional 9.8/10 Professional Rating 9.8
The service is prompt and professional

 
Caring 9.7/10 Caring Rating 9.7
The staff are helpful, caring and considerate

 
Value 10/10 Value Rating 10.0
The service offers value for money

 
 
 
Recent Reviews 
 
" This service allowed me to continue living independently and study at a university during a time when I was struggling with the affects of my disability on my independence, physical capabilities and f...."   more
 
" I do not really appreciate the service just now as I have no appetite."   more
 
" Very satisfied "   more
 
" I am quick satisfied. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Costs: 100%
 
Consulted: 100%
 
Support: 100%
 
Change: 100%
 
Contact: 100%
 
Complain: 100%
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

satisfied 2
service 3
affects 1
allowed 1
appetite 1
appreciate 1
capabilities 1
class 1
continue 1
disability 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
Sort:        

1

Budget:  


Review 12 Jul 2016
Recommended by customer in IP17
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.1967, 1.4849
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Daily cooked meal delivered to my house.
 

"This service allowed me to continue living independently and study at a university during a time when I was struggling with the affects of my disability on my independence, physical capabilities and fatigue."
 
 
 
 
 
 


Review 8 May 2015
Recommended by customer in NR3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6347, 1.2942
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Chilled meal delivvered daily.
 

"I do not really appreciate the service just now as I have no appetite."
 
 
 
 
 
 


Review 26 Mar 2015
Recommended by customer in NR19
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
52.6563, 0.9664
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 9/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Meals are delivered 5 days a week.
 

"Very satisfied "
 
 
 
 
 
 


Review 24 Mar 2015
Recommended by customer in NR5
 I'm: Female 
 I haven't used this business before 
52.6406, 1.2067
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Itís nice meals just warm
 

"I am quick satisfied. "
 
 
 
 
 
   Business Reply:

Thank you
 


Review 14 Mar 2015
Recommended by customer in NR3
 My Age: 70 + 
 I'm: Female 
 I have known this business: 5 - 10 years 
52.6371, 1.3050
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Excellent.
 

"Very pleased."
 
 
 
 
 
 


Review 26 Feb 2015
Recommended by customer in NR20
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.6816, 0.9675
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the meal is as expected and agreed
Professional 9/10
The service is prompt and professional
Caring 9/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Meal and sweet delivery 7 days a week.
 

"Excellent. A first class service."
 
 
 
 
 
 

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