Good Wholesome Food

94 Silver Road
Norwich
Norfolk
NR3 2JZ

52.6430, 1.2843

Home Meals/Meals on Wheels

Listed under:  Caterers / Catering, Home Care - Meals on Wheels, Luncheon Club/Hot Meals, Meal Delivery Service / Meals on Wheels
100% recommended   Rating 9.9/10
24 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 24 reviews since 2012
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the meal is as expected and agreed

 
Professional 9.9/10 Professional Rating 9.9
The service is prompt and professional

 
Caring 9.9/10 Caring Rating 9.9
The staff are helpful, caring and considerate

 
Value 9.9/10 Value Rating 9.9
The service offers value for money

 
 
 
Recent Reviews 
 
" Good"   more
 
" Great"   more
 
" Happy"   more
 
" Very good"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Costs: 100%
 
Consulted: 100%
 
Support: 100%
 
Change: 100%
 
Contact: 100%
 
Complain: 100%
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

complaints 2
Excellent 6
food 4
good 4
happy 2
hot 2
Lovely 3
meal 2
phone 2
pleased 2
recommended 2
say 2
service 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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Review 14 Nov 2014
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
52.6150, 1.2551
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Good
 

"Happy"
 
 
 
 
 
 


Review 14 Nov 2014
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
52.6302, 1.2444
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Very happy
 

"Very good & takes time to talk to me nothing too much trouble."
 
 
 
 
 
 


Review 14 Nov 2014
Recommended by customer in NR1
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6477, 1.3229
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Excellent
 

"Very good"
 
 
 
 
 
 


Review 14 Nov 2014
Recommended by customer in NR3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6409, 1.3093
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Very good indeed.
 

"Good"
 
 
 
 
 
 


Review 14 Nov 2014
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.6317, 1.2831
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Good sweets are brill.
 

"Great"
 
 
 
 
 
 


Review 14 Nov 2014
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.644927, 1.233701
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Good
 

"Good"
 
 
 
 
 
 


Review 14 Nov 2014
Recommended by customer in NR3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
52.6450, 1.2935
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Very good
 

"Excellent"
 
 
 
 
 
 


Review 14 Nov 2014
Recommended by customer in NR2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
52.6366, 1.2697
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Good
 

"Good"
 
 
 
 
 
 


Review 12 Jul 2014
Recommended by customer in NR7
52.6567, 1.3125
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Provision and delivery of hot meals.

"My mum is so pleased with the quality of food and the variety too. Luckily mum doesn't have any food allergies or preferences but these can be catered for if necessary.

The volunteers who deliver the meals are always friendly and have a bit of a chat and a smile which mum appreciates.

From my point of view it was a pleasure to find a service which is so easy to order and pay for. A quick chat on the phone and everything is sorted - how often can you say that nowadays. Now I know that mum is eating a hot, nutritious, two-course lunch which is a relief to the family.

Thoroughly recommended."
 
 
 
 


Review 28 Oct 2013
Recommended by customer in NR3
52.6529, 1.2805
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Very happy. Iím diabetic and its very good for my diet.
 

"Very good. Excellent"
 
 
 
 
 
 


Review 11 Sep 2013
Recommended by customer in NR3
52.6531, 1.2733
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Excellent value, lovely food, saves money and shopping.
 

"Very happy no complaints."
 
 
 
 
 
 


Review 11 Sep 2013
Recommended by customer in NR3
52.6509, 1.2768
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Perfect
 

"Have recommended to my friends."
 
 
 
 
 
 


Review 27 May 2013
Recommended by customer in NR3
52.6451, 1.2858
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Very good and hot.
 

"Very good.

-----

Additional comments to Referenceline from daughter:
They are absolutely excellent. Always helpful. If I ever need to phone, I can't fault them at all. I wish I lived nearer so I could use them myself. I am so pleased that we found them - they are absolutely brilliant. They get a meal and a little after as well. If there was a problem, I would say.
"
 
 
 
 
 
 


Review 27 May 2013
Recommended by customer in NR15
52.5662, 1.3958
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Fantastic. The food was of a good quality and delivered promptly.
 

"Without this service my Father would be unable to have a hot meal daily.

The service on more than one occasion wend beyond food delivery when the meal service notified us that Dad had been taken to hospital before the hospital.

I feel the service is a great asset for the elderly of Norwich "
 
 
 
 
 
 


Review 27 May 2013
Recommended by customer in NR3
52.6451, 1.2858
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Lovely food and lady
 

"Always excellent"
 
 
 
 
 
 


Review 27 May 2013
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the meal is as expected and agreed
Professional 7/10
The service is prompt and professional
Caring 8/10
The staff are helpful, caring and considerate
Value 8/10
The service offers value for money
Show All
 
 
Customer Review
 
Hot lunchtime meals, 5 days a week
 

"Very happy"
 
 
 
 
 
 


Review 20 Dec 2012
Recommended by customer in NR3
52.6346, 1.2895
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Brilliant
 

"As above."
 
 
 
 
 
 


Review 20 Dec 2012
Recommended by customer in NR7
52.6455, 1.3301
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 

"Lovely food & lovely lady.

Excellent always have a laugh & a joke."
 
 
 
 
 
 


Review 8 Nov 2012
Recommended by customer in NR1
52.6143, 1.3024
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
It is very good.
 

"Its very good, & the people are very kind."
 
 
 
 
 
 


Review 8 Nov 2012
Recommended by customer in NR1
52.6344, 1.3254
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Excellent, warm, friendly service.
 

"Excellent selection of lovely home cooked food, which made me feel very satisfied. Value for money. Recommend it to anyone."
 
 
 
 
 
 

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