Good Wholesome Food

94 Silver Road
Norwich
Norfolk
NR3 2JZ

52.6430, 1.2843

Home Meals/Meals on Wheels

Listed under:  Caterers, Home Care - Meals on Wheels, Luncheon Club/Hot Meals, Meal Delivery Service / Meals on Wheels
100% recommended   Rating 9.9/10
24 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 24 reviews since 2012
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the meal is as expected and agreed

 
Professional 9.9/10 Professional Rating 9.9
The service is prompt and professional

 
Caring 9.9/10 Caring Rating 9.9
The staff are helpful, caring and considerate

 
Value 9.9/10 Value Rating 9.9
The service offers value for money

 
 
 
Recent Reviews 
 
" Good"   more
 
" Great"   more
 
" Happy"   more
 
" Very good"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Costs: 100%
 
Consulted: 100%
 
Support: 100%
 
Change: 100%
 
Contact: 100%
 
Complain: 100%
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

complaints 2
Excellent 6
food 4
good 4
happy 2
hot 2
Lovely 3
meal 2
phone 2
pleased 2
recommended 2
say 2
service 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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Review 14 Nov 2014
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
52.6150, 1.2551
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Good
 

"Happy"
 
 
 
 
 
 


Review 14 Nov 2014
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
52.6302, 1.2444
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Very happy
 

"Very good & takes time to talk to me nothing too much trouble."
 
 
 
 
 
 


Review 14 Nov 2014
Recommended by customer in NR1
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6477, 1.3229
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Excellent
 

"Very good"
 
 
 
 
 
 


Review 14 Nov 2014
Recommended by customer in NR3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6409, 1.3093
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Very good indeed.
 

"Good"
 
 
 
 
 
 


Review 14 Nov 2014
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.6317, 1.2831
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Good sweets are brill.
 

"Great"
 
 
 
 
 
 


Review 14 Nov 2014
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.644927, 1.233701
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Good
 

"Good"
 
 
 
 
 
 


Review 14 Nov 2014
Recommended by customer in NR3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
52.6450, 1.2935
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Very good
 

"Excellent"
 
 
 
 
 
 


Review 14 Nov 2014
Recommended by customer in NR2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
52.6366, 1.2697
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Good
 

"Good"
 
 
 
 
 
 


Review 12 Jul 2014
Recommended by customer in NR7
52.6567, 1.3125
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Provision and delivery of hot meals.

"My mum is so pleased with the quality of food and the variety too. Luckily mum doesn't have any food allergies or preferences but these can be catered for if necessary.

The volunteers who deliver the meals are always friendly and have a bit of a chat and a smile which mum appreciates.

From my point of view it was a pleasure to find a service which is so easy to order and pay for. A quick chat on the phone and everything is sorted - how often can you say that nowadays. Now I know that mum is eating a hot, nutritious, two-course lunch which is a relief to the family.

Thoroughly recommended."
 
 
 
 


Review 28 Oct 2013
Recommended by customer in NR3
52.6529, 1.2805
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Very happy. Iím diabetic and its very good for my diet.
 

"Very good. Excellent"
 
 
 
 
 
 

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