Discovery Home Improvements

Unit 4 Ballingall Industrial Estate, Brewery Lane
Dundee
Angus
DD1 5QW

56.4633, -2.9877

Kitchens Bedrooms & Bathrooms

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Bedrooms / Bedroom Fitters, Carpenters & Joiners / Carpentry & Joinery, Doors, Electricians, Kitchen Retailers, Kitchens / Kitchen Fitters / Kitchen Installers, Painters & Decorators / Painting & Decorating, Plasterers / Plastering / Renderers / Rendering, Plumbers / Plumbing, Tilers / Tiling / Grouting
99% recommended   Rating 9.6/10
312 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 312 reviews since 2006
 
 
 
Quality 9.5/10 Quality Rating 9.5
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Work was to take 5 days but was actually completed in 3 days. There was no disruption whatsoever and the kitchen was left spotless. Everything was disloaded off and no mess was left. A very profess...."   more
 
" Work was undertaken quickly, efficiently and on time and completed to my satisfaction. The workmen were friendly polite and professional. Very happy with the finished work."   more
 
" Work competently done, other than a few snagging problems which were promptly put right."   more
 
" Very satisfied with the work done. First class job and workmen. would recommend them to anyone."   more
 
About Us


Home improvements kitchens bedrooms bathrooms replacement doors.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 90%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 90%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 76%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 9
agreed 7
arrived 10
bathroom 17
certainly 7
class 26
clean 15
Cleaned 13
customer 8
definitely 7
delighted 17
discovery 34
disruption 9
doors 8
efficient 17
efficiently 8
excellent 69
extremely 7
family 15
finish 27
finished 25
Friendly 36
friends 18
good 49
Graham 11
great 26
Greg 7
happy 21
hard 8
helpful 26
Highly 13
improvements 18
installation 12
joiner 12
kitchen 24
Letford 12
mess 9
minimum 8
pleased 30
professional 28
quality 13
recommend 48
satisfied 15
service 37
standard 33
team 20
tidy 19
tradesmen 25
workmanship 15
Workmen 31
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 May 2018
Recommended by customer in DY4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.552731, -2.049405
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Completed new kitchen including new ceiling and flooring, wet wall, oven, hub and sink unit.
 
Cost: £6900

"Work was to take 5 days but was actually completed in 3 days.
There was no disruption whatsoever and the kitchen was left spotless.
Everything was disloaded off and no mess was left.
A very professional team who worked well together.
Well done Greg and the team."
 
 
 
 
Team:
Greg Ian Steve George Steven
 
 
 


Review 4 May 2018
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4689, -2.9010
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Steven
 
 
 


Review 20 Mar 2018
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4815, -2.8495
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace kitchen unit doors and install new electric oven.
 
Cost: £2860

"Work was undertaken quickly, efficiently and on time and completed to my satisfaction.
The workmen were friendly polite and professional.
Very happy with the finished work."
 
 
 
 
Team:
Greg Steven
 
 
 


Review 12 Mar 2018
Recommended by customer in DD6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.4262, -2.9722
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Floor, ceiling lighting and fridge, freezer,cupboards and drawer fitments.
 

"Work competently done, other than a few snagging problems which were promptly put right."
 
 
 
 
Team:
Greg Steven Ian George
 
 
 


Review 9 Mar 2018
Recommended by customer in KY7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
56.1895, -3.1248
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove old doors. Kick boards and pelmets. Replace new doors, kick boards and pelmets.
 
Cost: £1448

"Very satisfied with the work done. First class job and workmen. would recommend them to anyone."
 
 
 
 
Team:
Greg Steven
 
 
 


Review 12 Dec 2017
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4668, -2.9617
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install new wardrobe unit.
 

"Work completed as to specifications and done well."
 
 
 
 
Team:
Greg Steven
 
 
 


Review 12 Dec 2017
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Female 
56.4773, -2.9624
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Refurbish bathroom and replace with shower unit.
 
Cost: £5100
 
 
Team:
Greg Steve Ian Steve
 
 
 


Review 21 Nov 2017
Recommended by customer in DD2
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4609, -3.0295
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Refurbish our bathroom. Quite a large bathroom. The work was to strip DLD tiles. Put new wet wall and ceiling with LED down lights, new shower cubicle and new high quality flooring.
 
Cost: £4199

"A great firm to use, very professional and friendly. I have used them once before and was impressed with their work then. Greg and Steven are a good little team. Very efficient and hard working. The shower was installed by their plumber who was considerate and advised us on the best installation options. The flooring was beautifully laid by George. Brilliant all round job.

"
 
 
 
 
Team:
Ian Steve Steven
 
 
 


Review 17 Nov 2017
Recommended by customer in DD4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4822, -2.9265
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted bathroom.
 

"Very professional quality workmanship."
 
 
 
 
Team:
Greg Paul
 
 
 


Review 3 Nov 2017
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4854, -2.9881
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing kitchen cabinet doors.
 
Cost: £1500

"Would definitely get future work done by them.
"
 
 
 
 
 
 


Review 23 Oct 2017
Recommended by customer in DD3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.4815, -2.9733
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace kitchen doors, kick boards etc.
 
Cost: £1900

"This is the second time I have used discovery home improvements on both occasions, the work was carried out to a high standard the workman very friendly and arrived on time. I am very happy with the completed job. "
 
 
 
 
Team:
Greg Steven
 
 
 


Review 9 Oct 2017
Recommended by customer in DD2
56.4966, -3.0598
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Application of wet wall to existing tiles
Stainless steel panel behind cooker
Screeding of floor tiles & laying of vinyl flooring.
 
Cost: £1000

"I am delighted with the work carried out by discovery team which is why I keep going back!
All are very pleasant & accommodating and I always recommend them to friends"
 
 
 
 
Team:
George Greg Steven
 
 
 


Review 6 Oct 2017
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4790, -2.8740
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove old kitchen and complete fitting of entire new kitchen.
 

"Very pleased with work done. workmen were very friendly and open to suggestions. Work was done very quickly and satisfactorily. Cleaned up well after job complete. "
 
 
 
 
Team:
Greg Steven Ian Paul
 
 
 


Review 5 Oct 2017
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
56.4854, -2.8261
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New bathroom shower etc.
 
 
 
Team:
Greg Steve Stephen Ian
 
 
 


Review 3 Oct 2017
Recommended by customer in PD2
 My Age: 70 + 
 I'm: Male 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £875

"Slight scratching on drainer otherwise excellent."
 
 
 
 
Team:
Greg Steven
 
 
 


Review 2 Oct 2017
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.4763, -2.9437
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Kitchen area - removing worktops\splash backs and replacing with new. Replace kick plates.

Bathroom - remove shower screen and fit shower panels. Replace screens,apply silicon to all edges.
 
Cost: £900

"Most of this work was completed whilst I was on holiday. Any snagging work was completed within 24 hours of my return. Both Greg and Steven were professional and friendly and are great ambassadors to Discovery Home Improvements. "
 
 
 
 
Team:
Greg Steven
 
 
 


Review 29 Sep 2017
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
56.4865, -2.9217
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The 3 boys worked very hard, no hanging about with them all go. Good team."
 
 
 
 
Team:
Geoege Greg Steve Steven
 
 
 


Review 29 Sep 2017
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4831, -2.8138
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New doors
New worktops
New cooker
New boiler cover.
 
Cost: £3343

"Excellent job."
 
 
 
 
Team:
Greg Steven
 
 
 


Review 29 Sep 2017
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4905, -2.9014
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting new doors in kitchen.
 
Cost: £1200
 
 
Team:
Greg Steven
 
 
 


Review 19 Sep 2017
Recommended by customer in PH10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
56.5946, -3.3246
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Kitchen doors/sink/tap/kick boards/pelmets.
 
Cost: £3500

"Job started ahead of schedule. Came back two days later.Replace damaged door they spotted and fit handles.

Very pleased. Have used them before."
 
 
 
 
Team:
Greg Steven
 
 
 

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