P T Lock & Safe

Unit 6, Henderson Business Centre, Ivy Road
Norwich
Norfolk
NR5 8AD

52.6318, 1.2408

Locksmith

Listed under:  Alarm & Security Systems, Key Cutting, Locksmiths, Safe Engineers
100% recommended   Rating 9.9/10
295 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 295 reviews since 2011
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" GR8 Glass has worked along side PT Lock&Safe for the best part of 7 years and we as a company would always recommend very highly their services to our clients and hope to continue a very good working ...."   more
 
" Fantastic job, good me out of a night huddle. Thanks."   more
 
" Very professional team."   more
 
" Very punctual, friendly, polite service. Informed of how to care for new lock. Quick, clean workmanship. Good price."   more
 
About Us


We offer an efficient, polite and prompt service to our customers and take time to make sure that you are fully satisfied with the service we provide.

We are available in that emergency situation when you are locked out of your home or office. An engineer can also attend to offer a free survey and advice on your current security measures.

We offer a fully mobile service and are able to duplicate keys from our well stocked vehicles.

As safe engineers we can supply, service or open your safe and offer a transportation service if you are on the move.

For polite and friendly service please do not hesitate to call.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 98%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 97%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 10
Andy 8
Arrived 5
best 4
big 3
Brilliant 3
called 6
care 3
cheerful 4
class 4
cleaned 5
clients 4
efficient 38
efficiently 8
excellent 42
explained 8
Fantastic 12
Fast 14
friendly 72
good 55
great 24
happy 16
help 6
helpful 48
highly 9
impressed 6
knowledgeable 9
Lock 25
manner 6
Phil 8
pleasant 6
pleased 7
polite 16
problem 7
professional 32
Prompt 13
Quick 28
quickly 13
really 8
recommend 29
recommended 6
reliable 7
response 6
Safe 17
satisfied 13
service 114
services 6
Thank 20
Thanks 11
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Oct 2016
Recommended by customer in NR1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6314, 1.3150
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
 
 
 
 


Review 10 Oct 2016
Recommended by customer in NR10
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.6904, 1.3281
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To Supply and fit white french doors for Ely Library. To supply shoot bolts.
 
Cost: £4524
 

"GR8 Glass has worked along side PT Lock&Safe for the best part of 7 years and we as a company would always recommend very highly their services to our clients and hope to continue a very good working relationship with them in the future. 10/10."
 
 
Team:
Phil Tucker
 
 
 


Review 15 Aug 2016
Recommended by customer in NR18
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.5320, 1.0903
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Fantastic job, good me out of a night huddle. Thanks."
 
 
 
 
 
 


Review 30 Oct 2015
Recommended by customer in NR12
52.7069, 1.4079
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting a new lock.
 
Cost: £75

"Very professional team."
 
 
 
 
 
 


Review 14 Aug 2015
Recommended by customer in NR25
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.9400, 1.1391
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unlocked car which had self-locked with my car key in the boat. Kindly accessed my key by scrambling over the car seats.
 
Cost: £120
 
 
 
 


Review 1 Jul 2015
Recommended by customer in NR18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.5811, 1.1263
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New era vectis lock to front door.
 
Cost: £130

"Very punctual, friendly, polite service. Informed of how to care for new lock. Quick, clean workmanship. Good price."
 
 
 
 
 
 


Review 23 Jun 2015
Recommended by customer in NR5
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.644927, 1.233701
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Checking in a broken lock & seeing whether it needed to be replaced.
 

"The guys checked the lock, replace it (although it was fine & working),unbroken the mechanism,and showed me what they had done. They didnít charge anything despite coming to me first thing and despite fitting a new mechanism. I would have no hesitation recommending P T Lock & Safe to anyone Ė always excellent."
 
 
 
 
 
 


Review 1 Jul 2014
Recommended by customer in NR8
 My Age: 60 - 69 
 I'm: Female 
 I haven't used this business before 
52.6794, 1.2114
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Open & change front door lock.
 
Cost: £50

"I was satisfied with the work, carried out in professional friendly manner."
 
 
 
 
 
 


Review 18 Jun 2014
Recommended by customer in NR9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6170, 1.1876
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair & replace UPVC door lock.
 
Cost: £240

"Very speedy service, quick to come to the house. Excellent and very professional service. Left no waste and cleaned up after wash. Thank you"
 
 
 
 
 
 


Review 5 Jun 2014
Recommended by customer in NR2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6260, 1.2637
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace sliding door lock & handle.
 
Cost: £250

"Very friendly. They showed great knowledge doing the job & was confident in doing it."
 
 
 
 
 
 


Review 15 May 2014
Recommended by customer in NR4
52.6256, 1.2588
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair patio door lock.
 
Cost: £335

"Excellent service, very professional staff and friendly. Thanks Manuel."
 
 
 
 
 
 


Review 3 May 2014
Recommended by customer in TS9
54.467732, -1.198224
 
 
Satisfaction Ratings
 
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Adjust striker plate (replace).
 

"Quick response, knowledgeable. Good workmanship."
 
 
 
 
 
 


Review 2 May 2014
Recommended by customer in NR9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6055, 1.1506
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Program Honda Jazz remote.
 

"Very quick, friendly & I was very impressed with Andyís demeanour. Very happy with his experience."
 
 
 
 
 
 


Review 7 Apr 2014
Recommended by customer in NR3
52.6462, 1.2908
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair UPVC door.
 
Cost: £60

"Quick, efficient very professional."
 
 
 
 
 
 


Review 7 Apr 2014
Recommended by customer in NR31
52.5643, 1.6605
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Open & change lock.
 
Cost: £113

"Excellent service and advice. Prompt and friendly service."
 
 
 
 
 
 


Review 1 Apr 2014
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6571, 1.2165
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Change aro cylinder.
 
Cost: £65

"Very helpful young man changed cylinder. Job well done."
 
 
 
 
 
 


Review 1 Apr 2014
Recommended by customer in NR2
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6215, 1.2718
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Change DDL.
 

"Fast, efficient, no hassle, very nice chap."
 
 
 
 
 
 


Review 1 Apr 2014
Recommended by customer in NR9
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.7198, 1.1275
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very satisfied."
 
 
 
 
 
 


Review 1 Apr 2014
Recommended by customer in NR5
 My Age: 40 - 49 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6484, 1.2338
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very polite and efficient. Asked for relevant health and safety forms."
 
 
 
 
 
 


Review 31 Mar 2014
Recommended by customer in NR17
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.5189, 1.0877
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairing door lock, refitting handles & lock.
 
Cost: £102

"Efficient job, well done."
 
 
 
 
 
 

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