Norfolk Stairlifts

Unit 10, Ironside Way, Hingham
Norwich
Norfolk
NR9 4LF

52.5802, 0.9968

Mobility Products

Listed under:  Mobility / Disability Products - Sales, Stairlifts - Service & Maintenance, Stairlifts - Supply & Installation, Wheelchair Lifts - Supply & Installation
99% recommended   Rating 9.7/10
486 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 486 reviews since 2010
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very grateful that I was able to have this lift."   more
 
" No complaints. Stairlift installed efficiently and timely. Particularly pleased costs were available upfront."   more
 
" I was told that the beeping noise can be quieter but after finishing I was told it cannot. "   more
 
" The lock key on the top stair lift was broken off when installed. We were told it would be replaced but have not heard anything yet. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 97%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 98%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 12
class 13
clean 19
courteous 11
difference 11
efficient 34
efficiently 14
engineer 19
Excellent 63
explained 24
finish 14
fitted 22
fitter 12
fitting 17
friendly 27
good 51
happy 17
helpful 48
initial 11
installation 41
installed 21
lift 66
mess 12
Norfolk 29
phone 10
pleasant 16
pleased 49
polite 24
pressure 12
problem 12
product 19
Professional 36
prompt 13
quick 10
quickly 11
recommend 24
recommended 11
sales 13
satisfactory 12
satisfied 41
service 81
stair 43
Stairlift 45
StairLifts 25
stairs 16
Thank 33
tidy 16
visit 10
Working 17
young 13
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Jun 2018
No Recommendation by customer in IP25
52.5719, 0.8275
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Stair lift installation via social service.
 

"Very grateful that I was able to have this lift."
 
 
 
 
 
 


Review 16 Jun 2018
Recommended by customer in PE30
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.7876, 0.4368
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 14 Jun 2018
Recommended by customer in NR19
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.6647, 0.9535
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and install Stairlift.
 

"No complaints. Stairlift installed efficiently and timely. Particularly pleased costs were available upfront."
 
 
 
 
 
 


Review 5 Jun 2018
Recommended by customer in IP25
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.5680, 0.8345
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installing Stair lift.
 
Cost: £2225

"I was told that the beeping noise can be quieter but after finishing I was told it cannot. "
 
 
 
 
 
 


Review 4 Jun 2018
Recommended by customer in PE37
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6465, 0.6910
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and installation of 2 reconditioned stair lifts.
 
Cost: £2500

"The lock key on the top stair lift was broken off when installed. We were told it would be replaced
but have not heard anything yet. "
 
 
 
 
 
 


Review 14 May 2018
Recommended by customer in NR30
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.6192, 1.7310
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of stair lift.
 
Cost: £1495

"I am very satisfied.
The job was done very professionally and in the time specified.
My husband is happy with it and I think it's a godsend to him.
I also think cost is very reasonable compare with others.
Thank you Norfolk Stairlifts.
Nice to have met you."
 
 
 
 
Team:
Rod Nick Knights Don Furtado
 
 
 


Review 11 May 2018
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6420, 1.5468
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To lift stair lift.
 
Cost: £4660

"Very satisfactory in all respects."
 
 
 
 
Team:
Kieran
 
 
 


Review 10 May 2018
Recommended by customer in IP21
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.3956, 1.1917
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of stair lift.
 
Cost: £1495

"Very pleased, life made much easier.
Job well done."
 
 
 
 
 
 


Review 8 May 2018
Recommended by customer in IP18
 My Age: 60 - 69 
 I'm: Female 
 I haven't used this business before 
52.3351, 1.6756
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To fit stair lift.
 
Cost: £350

"It was fitted in an efficient and satisfactory way with a friendly response to any questions we asked."
 
 
 
 
 
 


Review 8 May 2018
Recommended by customer in NR4
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6054, 1.2475
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of stair lift.
 
Cost: £350

"Professional, informative, patient and friendly 'sales' visit.
Again professional and informative engineer.
Took time to explain how to operate stair lift."
 
 
 
 
 
 


Review 5 May 2018
Recommended by customer in NR12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.7030, 1.4021
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fitment of a stair lift.
 
Cost: £1820
 
 
 
 


Review 5 May 2018
Recommended by customer in NR34
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
52.4555, 1.5598
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent and very efficient."
 
 
 
 
 
 


Review 4 May 2018
Recommended by customer in NR26
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.9362, 1.2080
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Stair lift.
 
 
 
 
 


Review 1 May 2018
Recommended by customer in IP25
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5792, 0.8784
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £350
 
 
 
 


Review 19 Apr 2018
Recommended by customer in NR34
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.4481, 1.5779
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1495
 
 
 
 


Review 18 Apr 2018
Recommended by customer in IP32
52.2416, 0.7386
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 11 Apr 2018
Recommended by customer in PE36
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.9597, 0.5422
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 9 Apr 2018
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.6159, 1.2512
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and installation of rental stairlift.
 
Cost: £450

"The supply and installation was carried out very quickly and efficently.
Thank you. "
 
 
 
 
 
 


Review 8 Apr 2018
Recommended by customer in NR21
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.8368, 0.8448
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of bespoke stain lift.
 
Cost: £5000

"When we started out this project was a worry to us but the process could not have been smoother. They are clearly very experienced in this field and thought of everything. The installation was even better than we had hoped. "
 
 
 
 
Team:
Sam Scott Nick Kieran
 
 
 


Review 6 Apr 2018
Recommended by customer in NR5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.6457, 1.2072
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Fitting of stair lift.
Removal of stair rail demonstration.
 

"The young man that carried out the work was polite and friendly.
He explained what he was doing throughout.
Was very considerate and demonstrated the use of chair perfectly."
 
 
 
 
 
 

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