Anglia Heating Solutions Ltd

Stanfield Road
Wymondham
Norfolk
NR18 9QY

52.5624, 1.1433

Oil Fired Plumbing & Heating

Listed under:  Oil Fired Heating, Oil Tank Installers / Installation, Plumbers / Plumbing, Plumbing Specialists
100% recommended   Rating 9.8/10
226 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 226 reviews since 2011
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The company were very professional, before and during installation, keeping me informed throughout. "   more
 
" Friendly, efficient and above all trustworthy"   more
 
" Engineer arrived before time and resolved leak problem quickly. Efficient, prompt and very professional. Highly appreciated and a company I will use in future for boiler servicing and any repairs nee...."   more
 
" Extremely fast and efficient service from the office team to the fitting team. Cannot fault them. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 96%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 91%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 85%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 6
Anglia 12
answered 5
arrived 9
Ben 5
Best 5
boiler 21
class 9
clean 16
Cleaned 5
courteous 7
credit 8
Dean 6
definitely 5
efficient 27
efficiently 8
Engineer 25
engineers 10
Excellent 56
explained 11
Extremely 13
finish 9
Friendly 38
good 32
great 11
happy 14
heating 31
Helpful 33
Highly 14
installation 9
just 9
manner 9
phone 9
pleasant 10
pleased 21
Polite 25
problem 16
professional 42
prompt 9
Really 11
recommend 31
recommended 9
service 55
Solutions 18
tank 12
team 26
Thank 14
thorough 10
tidy 32
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 7 Mar 2019
Recommended by customer in PE32
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.7236, 0.7902
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service boiler
 
Cost: £95
 
 
 
 


Review 26 Feb 2019
Recommended by customer in IP31
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.2555, 0.8721
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of new oil tank and fire screen.
 
Cost: £1500

"The company were very professional, before and during installation, keeping me informed throughout. "
 
 
 
 
 
 


Review 19 Feb 2019
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.9096, 1.2874
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual boiler service
 
Cost: £96

"Friendly, efficient and above all trustworthy"
 
 
 
 
Team:
Jim
 
 
 


Review 11 Feb 2019
Recommended by customer in IP23
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
52.3260, 1.1726
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Leaking pipe joint on hot water pipe heading to manifold for underfloor heating. Replace washer after closing off system.
 
Cost: £54

"Engineer arrived before time and resolved leak problem quickly. Efficient, prompt and very professional.
Highly appreciated and a company I will use in future for boiler servicing and any repairs needed."
 
 
 
 
Team:
Paul
 
 
 


Review 4 Feb 2019
Recommended by customer in NR15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.5346, 1.2553
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement oil tank.
 
Cost: £1100

"Extremely fast and efficient service from the office team to the fitting team. Cannot fault them. "
 
 
 
 
 
 


Review 24 Jan 2019
Recommended by customer in IP14
52.1907, 0.9947
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 22 Jan 2019
Recommended by customer in NR14
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
52.5599, 1.2313
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service.
 
Cost: £106

"Reasonable"
 
 
 
 
 
 


Review 22 Jan 2019
Recommended by customer in IP27
 My Age: 70 + 
 I'm: Female 
 I have known this business: 1 - 5 years 
52.4138, 0.5317
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installing new bunded oil tank and removing old tank.
 
Cost: £1722
 
 
Team:
Scott Dean
 
 
 


Review 21 Jan 2019
Recommended by customer in IP26
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5389, 0.5578
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Brand new bunded oil tank installation and removal of old tank and oil.
 
Cost: £2340

"Superb team of 3 guys, Professional, friendly and work was completed very quickly and no Mess at all. Fully recommended!! Only reason for the x 2 no's is as invoice and guarantee are being sent direct from their company at a later date, no problems, super company and staff, Thank you. "
 
 
 
 
Team:
Lewis Dean Brad
 
 
 


Review 18 Dec 2018
Recommended by customer in NR18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5633, 1.0994
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace oil tank service boiler.
 
Cost: £1700

"Helpful
Professional
Polite
Tidy"
 
 
 
 
Team:
Danny Robert
 
 
 


Review 12 Dec 2018
Recommended by customer in PE32
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.7382, 0.8334
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace cracked plastic heating oil tank with new steel tank supply and fit fire proof screen.
 
Cost: £1470

"Excellent job, fully explained and carried out by very pleasant and competent engineers. Couldn't have wished for a better outcome. "
 
 
 
 
 
 


Review 7 Dec 2018
Recommended by customer in NR25
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.9241, 1.0406
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of new oil tank.
 

"Work carried out efficiently and tidy process as promised. Very helpful workmen. Told guarantee was for 10 years but no paperwork given to date on this. "
 
 
 
 
Team:
Lewis Abbott Brad Abbott
 
 
 


Review 5 Dec 2018
Recommended by customer in NR24
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.8505, 1.0602
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Oil tank replacement. Filter of contaminated oil.
 
Cost: £1680

"An excellent service. Very impressed Dean was so keen to work on a Saturday, Which having just moved in, helped me to get the heating up and runing asap."
 
 
 
 
Team:
Dean Lewis
 
 
 


Review 1 Mar 2018
Recommended by customer in IP23
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.2965, 1.0839
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New boiler/drained radiators.
 
Cost: £4594

"The guys were courteous, tidy, on time and generally a fantastic team. Cannot fault any aspect of their time spent with us."
 
 
 
 
Team:
Paul
 
 
 


Review 22 Feb 2018
Recommended by customer in NR13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
52.6247, 1.4889
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Draining heating system.
Altering radiator pipework and installing 1 fitting TRV's.
Installing 2 cast iron radiators.
Re fitting and balancing system.
 

"Anglia Heating Solutions were excellent from start to finish.
Paul has a great understanding of older houses and gave good advice throughout.
Work was completed to a high standard.
Both Paul and Nathan were ease to have in our home;
They were friendly, helpful, tidy and worked very hard.
Even when there was a problem, they found a solution and didn't make any issue about it.
I would have no hesitation in using their services again and recommending them.
Thank you also to Robert in the office."
 
 
 
 
Team:
Paul Nathan
 
 
 


Review 22 Jan 2018
Recommended by customer in IP30
 My Age: 50 - 59 
 I'm: Female 
 I haven't used this business before 
52.2047, 0.8641
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supplied & installed 2 x 1340 LP steel oil tanks with new base.
 
Cost: £2340

"This company is excellent. Scott & Nathan did a marvelous job installing two oil tanks,they started early & were on time,they would not leave till they finished - which may I add, continued work even in the dark. The work was excellent. I am thoroughly pleased.They are an asset to the company & I would recommend them highly.Thank you Scott & Nathan,keep up the good work. A very happy customer."
 
 
 
 
Team:
Scott Nathan
 
 
 


Review 1 Sep 2017
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5815, 0.9874
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of oil fired boiler.
Fitting of outside new oil fired boiler.
Replacement of hot water tank and extensive pipping.
Flushing out of existing CH radiators.
 

"An excellent service firm start to finish.
The team worked conscientious and efficiently throughout.
"
 
 
 
 
Team:
Aaron
 
 
 


Review 16 Aug 2017
Recommended by customer in NR15
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.5401, 1.3658
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 8 Aug 2017
Recommended by customer in IP26
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5200, 0.6646
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install and new boiler and oil tank.
 
Cost: £6641

"Very tidy and efficient.
They finished the work quickly and were very polite.
Very satisfied.
Thank you."
 
 
 
 
Team:
Paul
 
 
 


Review 26 May 2017
Recommended by customer in NR30
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.6630, 1.7225
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete new heating system.
Upgrade including new radiators and boiler.
 
Cost: £4893

"Turned up on time took the time that they advised. Finished on time.
Cleaned up efficiently and apart from a better. Heating wouldn't have known they'd been in and out. Highly recommended."
 
 
 
 
 
 

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