Active Pest Solutions

9 Alexander Drive
Kinross
Perthshire
KY13 8TX

56.2074, -3.4255

Pest Control

Listed under:  Pest Control
100% recommended   Rating 9.8/10
186 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 186 reviews since 2012
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I am so pleased with the work carried out. I would recommend them again to friends of neighbor!"   more
 
" Arrived on day of call at set time. Excellent service."   more
 
" Job was done thoroughly. Derek checked inside eaves and outside to find area of wasps. No hesitation in recommending Derek. "   more
 
" He came within 2 hours of receiving my phone call. After one treatment of solution under high pressure no wasps were evident 24 hours later. Happy with the outcome."   more
 
About Us


Active Pest Solutions was established in 2002.Level 2 Pest management is the minimum standard our techicians are qualified to. We are members of the NPTA. Fife's Trusted Traders and P&K Council Better business partnership.Police and trading standards vetting procedures were undertaken before acceptance into these groups. We are specialists in domestic and industrial pest control techniques.
all types of pest control is undertaken.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 95%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 91%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 96%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 92%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Active 16
advice 7
Arrived 14
called 5
check 4
class 4
contact 4
definitely 7
Derek 26
effective 4
efficient 31
efficiently 12
Excellent 21
Explained 8
extremely 4
free 7
friendly 24
friends 5
good 12
Goodwin 10
Great 11
Happy 13
helpful 16
highly 6
hrs 4
immediately 4
impressed 6
Informative 5
man 5
need 6
nest 4
offered 5
Pest 20
phone 8
Phoned 5
pleasant 9
pleased 9
polite 10
problem 13
problems 5
professional 24
prompt 19
quick 13
quickly 10
recommend 22
reliable 8
return 9
service 63
solutions 13
wasps 11
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Sep 2017
Recommended by customer in KY15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.3133, -3.0020
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Derrick Sprayed the eave of my house 3 times, on the Thursday, by Friday the warps had died off.
 
Cost: £45

"I am so pleased with the work carried out. I would recommend them again to friends of neighbor!"
 
 
 
 
Team:
Derrick
 
 
 


Review 4 Sep 2017
Recommended by customer in KY16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.3364, -2.7972
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of wasps nest.
 
Cost: £45

"Arrived on day of call at set time. Excellent service."
 
 
 
 
Team:
D Goodwin
 
 
 


Review 4 Sep 2017
Recommended by customer in KY15
56.3089, -3.0108
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wasps in gable end of house.
 
Cost: £45

"Job was done thoroughly. Derek checked inside eaves and outside to find area of wasps. No hesitation in recommending Derek. "
 
 
 
 
 
 


Review 29 Aug 2017
Recommended by customer in KY12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.0840, -3.5189
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Discovered a wasp's nest under the gutter on the front aspect of our 1868 cottage.
Recommended to call active pest solutions.
 

"He came within 2 hours of receiving my phone call.
After one treatment of solution under high pressure no wasps were evident 24 hours later.
Happy with the outcome."
 
 
 
 
 
 


Review 24 Aug 2017
Recommended by customer in KY7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.2038, -3.1745
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Destruction of wasp's nest.
 
Cost: £45

"Mr. Goodwin arrived promptly at agreed time and completed the task quickly and efficiently."
 
 
 
 
 
 


Review 22 Aug 2017
Recommended by customer in KV11
 My Age: 40 - 49 
 I'm: Male 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Clear wasp nest in attic.
 
Cost: £45

"Fast efficient service."
 
 
 
 
 
 


Review 21 Aug 2017
Recommended by customer in KY6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.2161, -3.1899
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wasp extremination.
 
Cost: £45

"Very quick and professional job. Very polite contractor. "
 
 
 
 
 
 


Review 14 Aug 2017
Recommended by customer in KY15
 My Age: 70 + 
56.3171, -3.0248
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Dealing with the ant infestation- front window and beneath floor.
 

"Mr Goodwin spent time looking all around. Said he will return if any ants appear.
"
 
 
 
 
 
 


Review 10 Aug 2017
Recommended by customer in KY2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.1172, -3.1665
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rodent control.
 
Cost: £70

"Speedy response very efficient service polite and friendly."
 
 
 
 
 
 


Review 31 Jul 2017
Recommended by customer in KY7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.1781, -3.1685
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I called APS at about 9.30 am and asked him to come out and destroy a wasp nest that was inside the cavity wall of my house. He said he would come out within the hour and see to it.
 
Cost: £45

"He came out as promised and sprayed into the cavity as discussed the said to let him know if the wasps appeared again after 2 days and he would treat the area again at no extra costs. The wasps have not come back. "
 
 
 
 
 
 

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