Drain Busters Plumbing & Drainage

6 Challum Loan, Broughty Ferry
Dundee
Angus
DD5 3UT

Plumber

Listed under:  Drain Cleaning & Unblocking, Plumbers / Plumbing
100% recommended   Rating Drain Busters Plumbing & Drainage 9.9/100
246 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 246 reviews since 2012
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed
 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.7/10 Value Rating 9.7
The price represents value for money
 
 
 
Recent Reviews 
 
" Fantastic fast service. Everything explained step by step. Friendly, reasonable and professional in every way. First time used and would highly recommend."   more
 
" Bruce was brilliant. Extremely pleasant and helpful . Even helped arrange for his son to fit a shower for me. Would recommend Bruce to anyone needing work done"   more
 
" I have had help from Bruce over the years and I can't recommend him highly enough. He responds very quickly and the work gets done with ease. Today I called to ask if he could help to unblock the...."   more
 
" After having one drain unblocking company come up that charged me £150 but didn’t fix the blockage and didn’t come back as they promised, I had to find another company and was lucky to come across Dra...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 97%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 77%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 79%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 5
advice 5
agreed 10
arrival 6
arrived 29
blockage 22
blocked 8
brilliant 6
Bruce 79
Busters 11
called 16
certainly 7
checked 5
class 7
cleaned 9
clear 10
cleared 16
clearly 6
communication 5
completely 7
confidence 5
definitely 18
drain 39
drains 10
efficient 50
efficiently 13
Excellent 31
explained 32
fast 12
Fixed 13
Friendly 58
good 15
Great 25
happy 17
helpful 30
highly 29
knowledgeable 12
Phoned 10
pleasant 15
polite 12
problem 46
professional 33
prompt 14
Quick 16
quickly 33
recommend 62
recommended 14
reliable 15
service 72
Tidy 11
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 30 Oct 2026
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Extremely blocked kitchen sink. Water from washing machine overflowing.
 

"Fantastic fast service. Everything explained step by step.

Friendly, reasonable and professional in every way.

First time used and would highly recommend."
 
 
 
 
Team:
Bruce Lornie
 
 
 

Review 29 Aug 2026
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Clearing blocked drain
 

"Bruce was brilliant. Extremely pleasant and helpful . Even helped arrange for his son to fit a shower for me.

Would recommend Bruce to anyone needing work done"
 
 
 
 
Team:
Bruce Lornie
 
 
 

Review 26 Aug 2026
Recommended by customer in DD6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Unblocking of a drain leading from a toilet.

"I have had help from Bruce over the years and I can't recommend him highly enough. He responds very quickly and the work gets done with ease.

Today I called to ask if he could help to unblock the drain. He was with me in less than 10 minutes. He has a lovely manner and always a cheery smile.

10 out of 10! Thank you."
 
 
Team:
Bruce Lornie
 
 
 

Review 25 Jul 2026
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Unblocking drains

"After having one drain unblocking company come up that charged me £150 but didn’t fix the blockage and didn’t come back as they promised, I had to find another company and was lucky to come across Drainbusters.

They were at my property within an hour of me calling and soon diagnosed the problem which they solved quickly and professionally at a very reasonable price.

Absolutely first class service from Bruce and the guys, even tidying up the mess I had made trying to find the manhole myself (they found the MH within minutes and yep I should have left it to these experts in the first place lol).

I wouldn’t go anywhere else and would absolutely recommend Drainbusters to anyone with a blockage in their draining system."
 
 
 
 

Review 18 Jun 2026
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Unblocked bathroom sink & shower

"Called Bruce from Drain Busters at 1:30 PM to explain the issues my elderly dad was having with his bathroom sink & shower drain He said he could be there in five minutes as he wasn’t far from the address.

Bruce was there in no time and cleared the blockage within less than half an hour. He also very kindly cleaned the shower tray for my dad which was quite bad with debris/dirt due the dirt coming up through it,

Bruce kept me updated throughout.

Very happy with how helpful & professional he was, especially given my dad is elderly & housebound.

Thank you so much 😊"
 
 
Team:
Bruce
 
 
 

Review 3 Jun 2026
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Bath would not drain and when kitchen and bathroom sinks turned on the water would come up through the bath plug. Normal plunging would not shift it. Had to cut into main pipe to clear.

"Bruce was very helpful and kept in touch with me as he needed to come back to the flat. Exceptional service and would 100% recommend"
 
 
Team:
Bruce
 
 
 

Review 31 May 2026
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Water was filling up the shower cubicle and also coming up sink.
 

"Mr Lornie explained that there was a blockage in the drain and he worked outside to clear it."
 
 
 
 
Team:
Bruce Lornie
 
 
 

Review 1 Apr 2026
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Blocked drain
 
 
 
Team:
Bruce Cornie
 
 
 

Review 17 Mar 2026
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Overflow of ancient downpipe and flushing of Victorian underground clay pipe system.
 

"Very efficient, knowledgeable, well equipped. This was the third time that I needed his services and he was completely helpful and reliable. Again, I can't thank him enough. Worth every penny!

This was not a DIY job, it needed expertise."
 
 
 
 
Team:
Bruce Lornie
 
 
 

Review 14 Mar 2026
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Our outdoor drain was blocked.
 

"Phoned to book an appointment. Bruce came the following day and carried out the work there and then. Bruce was very pleasant and professional."
 
 
 
 
Team:
Bruce Lornie
 
 
 

Review 5 Feb 2026
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Unblocking drains to shower and wash hand basin.
 

"Bruce arrived very promptly after my phone call. He was lovely and friendly and extremely efficient. Very satisfied and would certainly call on Bruce for any future work. Would highly recommend."
 
 
 
 
Team:
Bruce Lornie
 
 
 

Review 30 Jan 2026
Recommended by customer in DD6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Severely clogged system that meant the bath filling up , toilet backing up , boiler pipe filled with water, meaning flame flame went out and Gas engineer had to be called .

"Amazing service. Guy came within 30 minutes of call. Friendly.
Got straight to it. System was sorted very quickly

Brilliant service
"
 
 
 
 

Review 29 Dec 2025
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Source and clear blockage within internal pipes in old building
 

"Swift response clear action as described easy to work with"
 
 
 
 
Team:
Bruce Lornie
 
 
 

Review 18 Dec 2025
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Block drain
 

"First class"
 
 
 
 
Team:
Bruce Lornie
 
 
 

Review 15 Dec 2025
Recommended by customer in DD8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Clear blocked drain
 

"Prompt efficient work done as promised "
 
 
 
 
Team:
Bruce Lornie
 
 
 

Review 26 Nov 2025
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Main drain blocked
 

"Very good service. Bruce explained everything as he was going along. Arrived before expected time and tidied up"
 
 
 
 
Team:
Bruce Lornie
 
 
 

Review 11 Nov 2025
Recommended by customer in DD8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Cleared a very blocked drain and renewed broken pipe.
 

"First class service. Arrived on time sorted my problem out. His guys renewed a broken sewer pipe. Kept me informed every step of the way. Showed and explained what they were doing. Respected my property, did all ground works and left my garden in perfect condition when job finished. Highly recommend this company."
 
 
 
 
Team:
Bruce Lornie
 
 
 

Review 22 Sep 2025
Recommended by customer in DD7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
To locate and clear partial blockage in drain which prvented toilet from flushing properly.
 

"Called Bruce at Drain Busters who quickly came to view and assess the situation. He quickly located the blockage under a totally concealed drain which had been covered by Garden slabs. Once the drain was uncovered he quickly managed to unblock the drain. Problem solved.
Well done and many thanks to Bruce. "
 
 
 
 
Team:
Bruce Lornie
 
 
 

Review 18 Sep 2025
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Clearing a blocked drain.
 

"Fast, efficient service. "
 
 
 
 
Team:
Bruce Lornie
 
 
 

Review 14 Sep 2025
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Flush out blocked down pipe and cleared pipe from kitchen sink.
 

"Bruce phoned at 7.00am to let me know when he would be arriving. That was very helpful and saved waiting all day.
He explained clearly what he would do before he began the work and gave me a price.
Very satisfied with his work and cheerful manner."
 
 
 
 
Team:
Bruce Lornie
 
 
 
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