J W Wishart Plumbing & Heating Ltd

74 Saunders Street
Kirkcaldy
Fife
KY1 1TY

56.1017, -3.1628

Plumber

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Central Heating Engineers, Gas Engineers, Plumbers / Plumbing
98% recommended   Rating 9.7/10
434 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 434 reviews since 2011
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very good job well done. Pleasant, hard work people."   more
 
" Fantastic job as usual 10 out of 10. "   more
 
" As you were aware my wife was very apprehensive due to major work which has been done badly. We are both delighted with your service. "   more
 
" John and Paul carried out the work very professionally. They both had a good attitude and were clean and tidy. They explained things very clearly and answered any queries very promptly in short they m...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 98%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 94%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 93%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 10
arrived 13
boiler 19
class 17
clean 16
courteous 16
definitely 9
delighted 13
disruption 14
efficient 38
efficiently 13
Engineers 12
excellent 52
explained 27
family 16
finish 14
friendly 41
good 37
great 13
happy 34
hard 11
heating 14
helpful 38
Highly 11
impressed 9
informed 9
installation 17
installed 10
John 14
manner 9
mess 11
minimum 9
Paul 15
Pleasant 21
pleased 28
polite 27
problems 11
professional 44
professionally 10
prompt 12
quality 18
quick 10
quickly 9
recommend 40
service 68
standard 18
Team 20
tidy 27
Wishart 34
workmen 19
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Nov 2017
Recommended by customer in KY7
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.2048, -3.1506
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Revamp bathroom.
 
Cost: £1884

"Very good job well done. Pleasant, hard work people."
 
 
 
 
Team:
Paul Liam
 
 
 


Review 14 Nov 2017
Recommended by customer in KY3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.0725, -3.1748
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement boiler plus install extra radiators.
 
Cost: £2630

"Fantastic job as usual 10 out of 10. "
 
 
 
 
Team:
Sean
 
 
 


Review 6 Oct 2017
Recommended by customer in KY8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.1713, -3.0320
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2841
 
 
Team:
Jjohn Paul
 
 
 


Review 5 Oct 2017
Recommended by customer in KY12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.1194, -3.5704
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2226
 
 
Team:
Steven Peggie John Park
 
 
 


Review 7 Sep 2017
Recommended by customer in KY5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.1317, -3.3143
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £3941

"As you were aware my wife was very apprehensive due to major work which has been done badly. We are both delighted with your service. "
 
 
 
 
Team:
Paul Sean
 
 
 


Review 6 Sep 2017
Recommended by customer in EH31
56.0356, -2.8373
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A quoted.
 
Cost: £6492

"John and Paul carried out the work very professionally. They both had a good attitude and were clean and tidy. They explained things very clearly and answered any queries very promptly in short they made an excellent team and they are a credit to J W Wishart. "
 
 
 
 
Team:
John Paul
 
 
 


Review 4 Sep 2017
Recommended by customer in KY15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.3133, -3.0020
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace shower with bath and install 7 sheets of wetware and fix down light, this includes all hidden pipework.
 
Cost: £3874

"Good workers, clean and neat very happy with completed result."
 
 
 
 
Team:
Sean Wheelan
 
 
 


Review 14 Aug 2017
Recommended by customer in FK2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
55.9889, -3.6961
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Central heating Installation.
 
Cost: £4751

"Excellent tradesmen Couldn't be happier!"
 
 
 
 
Team:
Paul Sinclair Paul Coleman
 
 
 


Review 14 Jul 2017
Recommended by customer in KY2
 My Age: 70 + 
 I'm: Male 
 I have known this business: Over 10 years 
56.1352, -3.1780
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and install a gas condensing combination boiler.
 
Cost: £2684

"Very happy with work carried out."
 
 
 
 
Team:
John Given Paul Coleman
 
 
 


Review 14 Jul 2017
Recommended by customer in KY12
56.0555, -3.6315
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and install condensing combination boiler in a cellar. Move/replace radiators install internet enabled thermostat.
 
Cost: £4852

"All work was completed efficiently. The men had a complicated and difficult task but worked diligently.
The work required the use of a skill saw but for the benefit of both the engineer and the house holder in dust bag would have limited cement dust perhaps.
An excellent job well done!

"
 
 
 
 
Team:
John Park Sam Herd
 
 
 

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