Allstar Systems (Norwich) Ltd

334 Bowthorpe Road
Norwich
Norfolk
NR5 8AE

52.6313, 1.2513

Plumber

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Boiler Servicing and Repairs, Central Heating Engineers, Gas Engineers, oil fired boiler service repair & installation, Plumbers / Plumbing
100% recommended   Rating 9.9/10
13 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 13 reviews since 2017
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Will off Allstar Systems did a quick and excellent job. We discussed options around the old faulty boiler, decided to replace, but also worked out cause of the initial fault and improved pipe work etc...."   more
 
" Work done efficiently and professionally. Very pleasant people, not intrusive. Could understand explanations. "   more
 
" Very pleased with calm, professional and friendly manner."   more
 
" Very friendly, good communication and very clear on what needed to be done and demonstrated issue."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 92%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advised 2
Allstar 2
boiler 3
clean 3
clear 2
excellent 2
friendly 3
good 2
great 2
manner 2
old 2
people 2
pleased 2
professional 2
quick 2
recommend 4
replace 2
Systems 4
team 2
Tidy 2
William 3
working 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 22 Dec 2017
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6334, 1.2732
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installing new boiler, removing old boiler, installing new boiler in new position upstairs Power flush extending pipe work.
 
Cost: £3375

"Will off Allstar Systems did a quick and excellent job. We discussed options around the old faulty boiler, decided to replace, but also worked out cause of the initial fault and improved pipe work etc. Will is a great worker. "
 
 
 
 
Team:
Will Ash Bang
 
 
 


Review 13 Nov 2017
Recommended by customer in NR8
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.6804, 1.2078
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Changing radiator valves (12)
Power flush heating system
Changing 1 radiator
Changing faulty toilet valve
Changing faulty radiator valve
Putting in inhibitor
Making sure heating system functions well.
 
Cost: £1450

"Work done efficiently and professionally. Very pleasant people, not intrusive. Could understand explanations.

"
 
 
 
 
Team:
William Ashley
 
 
 


Review 5 Oct 2017
Recommended by customer in NR9
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.6033, 1.1908
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing thermostat bar on shower and fixing flushing mechanism in toilet.
 
Cost: £175

"Very pleased with calm, professional and friendly manner."
 
 
 
 
 
 


Review 28 Sep 2017
Recommended by customer in NR8
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6829, 1.1560
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service. PCB board replacement. Vent replacement.
 
Cost: £472

"Very friendly, good communication and very clear on what needed to be done and demonstrated issue."
 
 
 
 
Team:
William Smith
 
 
 


Review 25 Sep 2017
Recommended by customer in NR30
 My Age: 70 + 
 I'm: Male 
 I haven't used this business before 
52.6210, 1.7375
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Power flushing fitted. Thermostatic radiator valves.
 

"Excellent. Thanks."
 
 
 
 
Team:
Will Ashley Bank
 
 
 


Review 15 Sep 2017
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.6897, 1.3283
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of gas fire and sealing off chimney opening.
 
Cost: £150

"first class job of work. Tidy, clear advice, confident they knew their work. Tidy and Quick. Kept advised of arrival time. Very satisfied customer, would use again."
 
 
 
 
Team:
William
 
 
 


Review 14 Sep 2017
Recommended by customer in NR9
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5965, 1.1782
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
William
 
 
 


Review 12 Sep 2017
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.6372, 1.2729
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete bathroom refit. We supplied bathroom fixtures and fittings. Also pre-bought tile's etc. This is the price all star charged per installing.
 
Cost: £1600

"William guided us through every stage o bathroom refit from buying correct fitments, bathroom suite to the final finish.

All boys worked hard through out and left everywhere clean and tidy each night.

Would highly recommend these boys, All star systems. 5 star!

We have also had these to replace old boiler last year and downstairs clock room refit. All done to perfection. "
 
 
 
 
Team:
William Askley Banksy
 
 
 


Review 11 Sep 2017
Recommended by customer in NR3
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.6514, 1.2745
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted and removed new heating system. William installed new combi boiler and magna clean filter.
 
Cost: £3456

"William conducted his work in a very professional manner. I would recommend William to very family and friends. "
 
 
 
 
Team:
William Smith
 
 
 


Review 11 Sep 2017
Recommended by customer in NR3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.6382, 1.2916
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Water heater installation.
 
Cost: £1250

"Great workers,everything is kept clean whilst working very efficient."
 
 
 
 
Team:
William Smith
 
 
 

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