Allstar Systems (Norwich) Ltd

334 Bowthorpe Road
Norwich
Norfolk
NR5 8AE

52.6313, 1.2513

Plumber

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Boiler Servicing and Repairs, Central Heating Engineers, Gas Engineers, Oil Fired Boiler Service Repair & Installation, Plumbers / Plumbing
100% recommended   Rating 10/10
29 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 29 reviews since 2017
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.9/10 Value Rating 9.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" A tricky job completed in very hot weather but all done on time and to my satisfaction."   more
 
" Our tenants boiler finally died on Saturday. I emailed Will on Monday, he called straight back. He was there Tuesday to prepare quote. He even tried to restart old boilers. He and his team ASA and...."   more
 
" Finally a company you can trust, not a bunch of cowboys from start to finish 100% professional. Would only use this company in the future."   more
 
" I needed an urgent solution to a leaking hot water cylinder in an elderly relative flat Allstar System provided sound advice and option. Provided competitive estimates. Carry out the work quickly. Com...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 96%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 2
advised 2
Allstar 6
attention 2
bath 2
boiler 12
clean 4
clear 4
clearly 2
combi 2
communication 3
confident 2
cylinder 2
detail 2
efficient 4
Excellent 5
existing 2
explanation 2
fault 2
finally 2
finish 2
friendly 4
gas 2
good 7
Great 2
happy 3
Highly 3
hot 4
increase 2
increased 2
initial 2
installation 2
installed 2
manner 3
needed 4
old 3
pleased 4
polite 3
professional 6
recommend 8
replace 4
replaced 3
service 3
solution 3
Systems 6
team 6
Tidy 4
water 3
William 7
working 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 27 Jul 2018
Recommended by customer in NR1
52.6150, 1.2934
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of boiler.
 

"A tricky job completed in very hot weather but all done on time and to my satisfaction."
 
 
 
 
Team:
Will Ashley
 
 
 


Review 24 Jul 2018
Recommended by customer in NR1
52.6209, 1.2905
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Our tenants boiler finally died on Saturday.
I emailed Will on Monday, he called straight back.
He was there Tuesday to prepare quote.
He even tried to restart old boilers.
He and his team ASA and BANK were back on Saturday.
They worked from 8-6 to replace and upgrade gas supply.
Will made the installation more difficult for himself by protecting the existing tiling and boxing.
Most would have ripped out!"
 
 
 
 
Team:
William Ash Bank
 
 
 


Review 23 Jul 2018
Recommended by customer in NR14
52.5908, 1.4252
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 

"Finally a company you can trust, not a bunch of cowboys from start to finish 100% professional. Would only use this company in the future."
 
 
 
 
Team:
William Ash Bank
 
 
 


Review 23 Jul 2018
Recommended by customer in NR12
52.7720, 1.5148
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"I needed an urgent solution to a leaking hot water cylinder in an elderly relative flat Allstar System provided sound advice and option. Provided competitive estimates. Carry out the work quickly. Completely and professionally. Couldn't have asked for better service. Highly recommend."
 
 
 
 
Team:
Will Ash
 
 
 


Review 23 Jul 2018
Recommended by customer in NR4
52.6045, 1.2425
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"William and his team worked much of the day and evening to fit a rear boiler and cylinder. William and his team were a pleasure to have in the house. William passion to do the best job possible was clear. They communicated clearly what was needed and have done a fantastic job. "
 
 
 
 
Team:
Will Ashley Bank
 
 
 


Review 23 Jul 2018
Recommended by customer in NR2
52.6318, 1.2847
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Came to fit replacement combi boiler. Turned up promptly, were good to deal with and efficient throughout. Would use them again and happy to recommend."
 
 
 
 
Team:
Willliam Ash Bank
 
 
 


Review 23 Jul 2018
Recommended by customer in IP25
52.592428, 0.986464
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"I am really pleased with the job that William carried out in my property. He was polite and clean when working with an attention to detail. Will replaced all of my radiator in my house as advise and increased the size of my boiler. He also installed a new hot water and installed a shower pump to increase pressure to showers and bath. I would use Allstar System again and recommend to others."
 
 
 
 
Team:
William Ash
 
 
 


Review 23 Jul 2018
Recommended by customer in NR8
52.6829, 1.1560
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Professional and knowledgeable good communication and clear explanation of issue and solution. Very tidy and polite. "
 
 
 
 
Team:
Will
 
 
 


Review 23 Jul 2018
Recommended by customer in NR5
52.6293, 1.2391
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very good job!"
 
 
 
 
Team:
Will Ash
 
 
 


Review 23 Jul 2018
Recommended by customer in NR3
52.6410, 1.2947
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"My Review.
Excellent service, 100% professional.
Vincent, Norwich."
 
 
 
 
Team:
Wiili
 
 
 


Review 23 Jul 2018
Recommended by customer in NR2
52.6334, 1.2732
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent work from Allstar Systems. A prompt and thorough solution to my heating problems Allstar and tidy. Efficient and through and I am confident I have a good boiler now."
 
 
 
 
Team:
William Ash
 
 
 


Review 23 Jul 2018
Recommended by customer in NR5
52.6384, 1.2214
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"William and his team arrived on time and immediately got on with the job which was to replace an existing boiler in kitchen with a new combine boiler in the loft. Job took the two days specified. Unfortunately a leak developed under the kitchen floor, no fault of William, that was repaired as soon as they could coming especially on a Saturday morning to do so."
 
 
 
 
Team:
Willliam Ash Bank
 
 
 


Review 23 Jul 2018
Recommended by customer in NR3
52.6462, 1.2908
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very pleased, same boiler as quoted with British gas similar price but with 10 year parks and labour guarantee, (instead of a flimsy 5 year warranty) was very helpful and waited for hours in the cold for British gas to come and sort out a supply problem. Always responds to calls, texts and emails very professional. "
 
 
 
 
Team:
William Bank
 
 
 


Review 23 Jul 2018
Recommended by customer in NR4
52.6127, 1.2534
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"William at Allstar Systems helps us at short notice when our boiler replaced in and needed replacing, despite it clearly being a very busy time of year. We were happy with the service provided and very grateful for the effort that when into fitting us in at such short notice."
 
 
 
 
Team:
Will Ashley Bank
 
 
 


Review 23 Jul 2018
Recommended by customer in NR15
52.5645, 1.3945
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Replacement of oil fired combi boiler. Initial quote detailed as to work to be carried out and priced reasonable. Installation completed by Will and his team in friendly, efficient manner with thorough explanation of work at all stages. Excellent communication and responds quickly to email and phone call. Highly recommend. "
 
 
 
 
Team:
Will Bank
 
 
 


Review 9 Feb 2018
Recommended by customer in NR5
 My Age: 60 - 69 
 I'm: Male 
52.6289, 1.2452
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New Boiler.
 
Cost: £2680

"Very good job."
 
 
 
 
 
 


Review 22 Dec 2017
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6334, 1.2732
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installing new boiler, removing old boiler, installing new boiler in new position upstairs Power flush extending pipe work.
 
Cost: £3375

"Will off Allstar Systems did a quick and excellent job. We discussed options around the old faulty boiler, decided to replace, but also worked out cause of the initial fault and improved pipe work etc. Will is a great worker. "
 
 
 
 
Team:
Will Ash Bang
 
 
 


Review 13 Nov 2017
Recommended by customer in NR8
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.6804, 1.2078
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Changing radiator valves (12)
Power flush heating system
Changing 1 radiator
Changing faulty toilet valve
Changing faulty radiator valve
Putting in inhibitor
Making sure heating system functions well.
 
Cost: £1450

"Work done efficiently and professionally. Very pleasant people, not intrusive. Could understand explanations.

"
 
 
 
 
Team:
William Ashley
 
 
 


Review 5 Oct 2017
Recommended by customer in NR9
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.6033, 1.1908
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing thermostat bar on shower and fixing flushing mechanism in toilet.
 
Cost: £175

"Very pleased with calm, professional and friendly manner."
 
 
 
 
 
 


Review 28 Sep 2017
Recommended by customer in NR8
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6829, 1.1560
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service. PCB board replacement. Vent replacement.
 
Cost: £472

"Very friendly, good communication and very clear on what needed to be done and demonstrated issue."
 
 
 
 
Team:
William Smith
 
 
 

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