Top Dog Plumbing

36 Gordon Avenue, Thorpe St Andrew
Norwich
Norfolk
NR7 0DW

52.6341, 1.3316

Plumber

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Plumbers / Plumbing, Plumbing Specialists
99% recommended   Rating 9.7/10
185 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 185 reviews since 2015
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very prompt visit- Visited an hour of my phone call, as promised. Dan was very polite and explained the problem clearly. I all very impressed with the service. "   more
 
" Young man came at time arranged. Through examination of appliance and decided it was all ok. Very polite and fair. Asked him to do an after job in a couple of weeks time. Not at all pushy, very knowle...."   more
 
" Very friendly and helpful; Quick worker and explained what he was doing; Offered advice; Arrived promptly. Happy to use Don again and also happy to recommend to friends. "   more
 
" Excellent, friendly service. Fast, good value and efficient."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 84%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 97%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 86%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 92%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 80%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Able 5
advice 6
Arrived 25
certainly 5
clean 8
couple 4
courteous 7
Dan 33
definitely 9
didnt 4
dog 11
efficient 23
efficiently 8
emergency 4
Excellent 22
explained 10
friendly 28
future 6
good 31
great 5
Happy 11
hard 4
helpful 19
Highly 8
impressed 5
knowledgeable 5
man 17
manner 8
mess 5
needed 8
nice 9
parts 4
phone 8
pleasant 13
pleased 19
plumber 9
Plumbing 9
polite 31
problem 7
professional 16
prompt 10
promptly 8
Punctual 6
Quality 5
Quick 9
quickly 15
reasonable 8
recommend 19
service 28
tidy 26
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 5 Jun 2018
Recommended by customer in NR1
52.6281, 1.3073
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced waste unit added a fall under kitchen sink.
 
Cost: £95

"Very prompt visit- Visited an hour of my phone call, as promised. Dan was very polite and explained the problem clearly. I all very impressed with the service. "
 
 
 
 
 
 


Review 5 Jun 2018
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6308, 1.3546
 
 
Satisfaction Ratings
 
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Came to look at electric shower if it needed replacing. Did not need replacing.
 
Cost: £10

"Young man came at time arranged. Through examination of appliance and decided it was all ok. Very polite and fair. Asked him to do an after job in a couple of weeks time. Not at all pushy, very knowledgeable.
"
 
 
 
 
 
 


Review 4 Jun 2018
Recommended by customer in NR3
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6488, 1.2795
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of input value for loft based water tank.
 
Cost: £55

"Very friendly and helpful; Quick worker and explained what he was doing; Offered advice; Arrived promptly. Happy to use Don again and also happy to recommend to friends. "
 
 
 
 
 
 


Review 22 May 2018
Recommended by customer in NR2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6213, 1.2673
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing tap.
Sealing shower.
 
Cost: £140

"Excellent, friendly service.
Fast, good value and efficient."
 
 
 
 
 
 


Review 19 May 2018
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6466, 1.3403
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Fixing small leak.
 
Cost: £50

"On time.
Efficient.
Polite."
 
 
 
 
 
 


Review 15 May 2018
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5595, 1.5708
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of bath fitter. Sealant around bath.
 
Cost: £90

"Absolute, delighted with both work and price."
 
 
 
 
 
 


Review 14 May 2018
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
52.6621, 1.2615
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace and repair cistern plush mechanism.
 
Cost: £65
 
 
Team:
Dan
 
 
 


Review 10 May 2018
Recommended by customer in NR14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.6039, 1.4275
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New outside tap.
Rad leaking.
Under sink leaking.
 
Cost: £85
 
 
 
 


Review 16 Apr 2018
Recommended by customer in NR6
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6594, 1.3094
 
 
Satisfaction Ratings
 
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement internal stop tap in kitchen.
 
Cost: £85

"Dan was prompt in his response to my phone call and arrived at 8 AM the following day.
He was courteous and professional throughout the job and the problem was quickly resolved."
 
 
 
 
 
 


Review 9 Apr 2018
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6701, 1.2620
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Old kitchen sink and taps removed and replaced with new.
 
Cost: £150

"The young man was punctual and worked hard all the time he was here.
He was polite and answered any questions that we had.
When he left every where was clean and tidy.
We would certainly use the company again. "
 
 
 
 
 
 


Review 6 Apr 2018
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.6776, 1.2112
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Plumbing.
 

"Very good."
 
 
 
 
 
 


Review 4 Apr 2018
Recommended by customer in NR6
52.6477, 1.3229
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace toilet and cistern. Re-washer two taps.
 
Cost: £351

"Efficient, careful, fast and friendly.
A very nice young man."
 
 
 
 
 
 


Review 23 Mar 2018
Recommended by customer in NR14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.6107, 1.3150
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing drinking tap separately from soft water system. Replacing heads to normal taps (sink) to correct dripping.
 
Cost: £80

"We obtained the drinking tap through Amazon, so costs were purely labour. No suitable tap available from local stockists."
 
 
 
 
 
 


Review 12 Mar 2018
Recommended by customer in NR2
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
52.6239, 1.2799
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Refitting washer in float valve.
 
Cost: £35

"Very helpful - gave me an idea of costs for some future work."
 
 
 
 
 
 


Review 12 Mar 2018
Recommended by customer in NR1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.6364, 1.3236
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renewing washer on a hot water tap that had seized up.
 
Cost: £45

"Pleasant and businesslike on phone. Came on time on day arranged. Did work quickly and competently. Nice approachable manner "
 
 
 
 
 
 


Review 8 Mar 2018
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6140, 1.2693
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing and refitting a new cloakroom basin. We supplied basin and fitting and when the waste did not fit, plumber quickly bought a replacement.
 
Cost: £134

"Very easy to contact, turned up on time. worked efficiently and calmly, even locating water tap in the snow. Work completed on time. Tidied up and hoovered at end of job took away all rubbish. Able to pay on credit card! very reasonable charge for four hours. "
 
 
 
 
 
 


Review 8 Mar 2018
Recommended by customer in NR1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6280, 1.3225
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supplying new tap to the kitchen sink.
 
Cost: £99

"When I rang Dan answered phone and said he would call in about an hour, he kept his word. I was impressed with the attention I received being new to the business.
Thank you."
 
 
 
 
 
 


Review 8 Mar 2018
Recommended by customer in NR7
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6397, 1.3697
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced value in toilet concealed cistern.
 
Cost: £65

"Came when he said inspite of large show fall. Very friendly and informative work well done."
 
 
 
 
 
 


Review 7 Mar 2018
Recommended by customer in NR7
 My Age: 70 + 
 I haven't used this business before 
52.6319, 1.3564
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing kitchen sink and taps.
 
Cost: £310

"An excellent job well carried out. "
 
 
 
 
 
 


Review 27 Feb 2018
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.6094, 1.2567
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Leaking toilet cistern connection.
 
Cost: £55

"Nice young man, polite.
Enjoying his job.
Came at short notice."
 
 
 
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1