T S M Plumbing, Heating & Drainage

29 Woodview Road, Easton
Norwich
Norfolk
NR9 5EU

52.6528, 1.1523

Plumber

Listed under:  CCTV Drain Surveys, Central Heating Engineers, Drain Cleaning & Unblocking, Plumbers / Plumbing, Plumbing Specialists
99% recommended   Rating 9.6/10
297 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.6/10 Overall Rating 9.6/10
Based on 297 reviews since 2011
 
 
 
Quality
9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy
9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service
9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value
9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Amazingly efficient a pleasant young man, all parts on van and the cost amazingly low."   more
 
" Tim responded to my call very quickly. He was very professional and explained the work required. A very good value, professional service- thank you. Recommended."   more
 
" How we wish all tradesmen were as professional, helpful, efficient and as smiley as this young man - Fantastic!"   more
 
" Methodical approach to problem finding quickly sorted, everything clean and tidy and at a reasonable cost. Would highly recommend Tim and am keeping his details for future use. Thank you."   more
 
About Us


We specialise in drain cleaning, including high pressure drain jetting, and CCTV drain surveys.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 95%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 98%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 91%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 90%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 6
advice 7
arrived 29
bathroom 6
blocked 8
brilliant 6
called 6
clean 10
cleaned 8
clearly 7
definitely 16
drain 10
efficient 43
efficiently 12
emergency 10
Excellent 45
explained 17
Fantastic 8
fast 10
fixed 15
Friendly 36
friends 6
future 12
good 54
great 13
happy 16
helpful 25
highly 7
impressed 8
kitchen 6
leak 8
man 8
manner 6
needed 8
phone 6
pleasant 7
pleased 21
Plumber 11
plumbing 15
polite 21
problem 29
professional 27
Prompt 24
quick 28
quickly 22
reasonable 12
recommend 37
service 74
Tim 31
TSM 21
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  

Review 3 Apr 2017
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.6124, 1.2776
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
An old cistern - suggested places to buy spare parts. Returned to do the work. Pleasant young man. Kept to the original quotation.
 
Cost: £80
 
 
Team:
Tim
 
 
 


Review 15 Dec 2016
Recommended by customer in NR3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.6479, 1.2929
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Complete change of cistern components.
Same with kitchen sink waste.
 
Cost: £132

"Amazingly efficient a pleasant young man, all parts on van and the cost amazingly low."
 
 
 
 
Team:
Tim
 
 
 


Review 5 Dec 2016
Recommended by customer in NR5
52.6475, 1.2213
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cistern repair.
 
Cost: £69

"Tim responded to my call very quickly.
He was very professional and explained the work required.
A very good value, professional service- thank you.
Recommended."
 
 
 
 
Team:
Tim
 
 
 


Review 18 Nov 2016
Recommended by customer in NR12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.7219, 1.3522
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Unblock rainwater drain.
 
Cost: £90
 
 
Team:
Tim
 
 
 


Review 8 Nov 2016
Recommended by customer in NR25
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.9037, 1.0863
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Ground floor W.C. blocking up.
 
Cost: £81

"How we wish all tradesmen were as professional, helpful, efficient and as smiley as this young man - Fantastic!"
 
 
 
 
Team:
Tim
 
 
 


Review 5 Oct 2016
Recommended by customer in NR18
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.5797, 1.1300
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Replaced ball valve in cold water tank.
 
Cost: £70

"Methodical approach to problem finding quickly sorted, everything clean and tidy and at a reasonable cost. Would highly recommend Tim and am keeping his details for future use. Thank you."
 
 
 
 
Team:
Tim
 
 
 


Review 19 Sep 2016
Recommended by customer in NR18
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.5775, 1.1178
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Bad leak in bathroom.
 
Cost: £138
 

" Tim arrived early came in assessed the job and explained to us what he needed to do and with no fuss got on with it. He had to make a whole big enough to expose the pipework for the repair. We cannot thank him enough,brilliant. "
 
 
Team:
Tim Milliken
 
 
 


Review 5 Sep 2016
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6837, 1.3207
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Inspection chamber blocked, full of sanitary and wipes etc. 2 houses use same outlet. Fully unblocked and flushed out.

 
Cost: £120

"Noticed over a period of time, toilets and shower tray backing up. Rang TSM in the morning, he arrived in afternoon, inspected and fixed the problem within hours. All done very pleased with results, our drainage is split with neighbors.
"
 
 
 
 
Team:
Tim
 
 
 


Review 3 Sep 2016
Recommended by customer in NR5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.6401, 1.2179
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Repair burst pipe above ceiling in downstairs lobby area.
 
Cost: £95

"Tim was great, arrived within 90 mins of calling and completed work within the hour. Very pleased. "
 
 
 
 
Team:
Tim
 
 
 


Review 26 Aug 2016
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5721, 1.1173
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Fitting new toilet flush system. Fitted new basin taps.
 
Cost: £105

"Very satisfied of work carried out. Very efficiently done."
 
 
 
 
Team:
Tim V
 
 
 


Review 18 Aug 2016
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6521, 1.3216
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Clearing blocked drain.
 
Cost: £75

"Excellent service. Will be my first choice should any further requirement for similar work be needed."
 
 
 
 
Team:
Tim
 
 
 


Review 16 Jun 2016
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6615, 1.3305
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Clearance of drain blockage
 
Cost: £81

"A pleasant young man, well equipped and knew his equipment and how to use it!

Persisted to remove a difficult drain cover to ensure all was OK.

Many Thanks!"
 
 
 
 
Team:
Tim
 
 
 


Review 10 Jun 2016
Recommended by customer in NR1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.6143, 1.2913
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Clearing a blocked drain to a bathroom sink.
 
Cost: £55

"The work was done quickly with minimum disruption, and left clean."
 
 
 
 
Team:
Tim
 
 
 


Review 7 Jun 2016
Recommended by customer in NR13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6605, 1.3804
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Blockage caused by excessive toilet tissue.
 
Cost: £75

"Very efficient plumber. Carried out work and rectified problem-excellent."
 
 
 
 
Team:
Tim
 
 
 


Review 6 Jun 2016
Recommended by customer in NR18
52.5832, 1.1400
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Sorted out the drainage problem.
 
Cost: £90

"Very happy with the service. Thank you."
 
 
 
 
Team:
Tim
 
 
 


Review 27 May 2016
Recommended by customer in NR25
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.9048, 1.0908
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Remove air lock from hot water system.
 
Cost: £67
 
 
Team:
Tim
 
 
 


Review 15 Apr 2016
Recommended by customer in NR3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6484, 1.3062
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Replace W.C components. Toilet was not flushing
40+ years old.
 
Cost: £100

"Very efficient tidy. Very pleased."
 
 
 
 
Team:
Tim
 
 
 


Review 7 Mar 2016
Recommended by customer in NR31
52.5740, 1.7109
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
   Customer Review
 
Repair toilet.
 
Cost: £61

"Left clean and tidy."
 
 
 
 
Team:
Tim
 
 
 


Review 7 Mar 2016
Recommended by customer in NR18
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5605, 1.1196
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cleared blocked gully using high pressure jetting.
 
Cost: £75

"Prompt and reliable, excellent service."
 
 
 
 
Team:
Tim
 
 
 


Review 4 Feb 2016
Recommended by customer in NR3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.6339, 1.2950
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Removal of cistern and pan for replacing all components.
 
Cost: £95

"Excellent work by experienced and very able plumber."
 
 
 
 
Team:
Tim
 
 
 

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