T S M Plumbing, Heating & Drainage

29 Woodview Road, Easton
Norwich
Norfolk
NR9 5EU

52.6528, 1.1523

Plumber

Listed under:  CCTV Drain Surveys, Central Heating Engineers, Drain Cleaning & Unblocking, Plumbers / Plumbing, Plumbing Specialists
99% recommended   Rating 9.6/10
303 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 303 reviews since 2011
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Rang at 1 he was here at 4.20. Friendly chap did the job quickly but carefully and cleaning. Desired result achieved."   more
 
" I cant recommend this firm more highly. I phoned in the am asking for an emergency drain unblock at my mothers home in Norfolk. They arrived the same day at the time they said they would. A very pr...."   more
 
" The radiator and vessel were replaced and now work perfectly. Tim also identified a fitting fault with the shower and he has also put that right and the shower now works too. A prompt initial respo...."   more
 
" Efficient and effective service. It was good to be able to get hold of them out of hours and arrange the job for the next day."   more
 
About Us


We specialise in drain cleaning, including high pressure drain jetting, and CCTV drain surveys.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 95%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 98%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 91%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 90%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 7
advice 8
arrived 30
blocked 8
called 7
clean 10
cleaned 8
clearly 7
definitely 16
drain 11
efficient 44
efficiently 12
emergency 11
Excellent 45
explained 17
Fantastic 8
fast 10
fixed 16
Friendly 38
future 12
good 57
Great 13
happy 16
helpful 25
highly 8
impressed 9
leak 8
man 9
needed 8
pleasant 7
pleased 21
plumber 11
plumbing 15
polite 22
problem 29
professional 28
prompt 25
promptly 9
quick 28
quickly 24
reasonable 13
recommend 39
Reliable 7
response 11
second 7
service 76
sorted 9
tap 10
Tim 32
TSM 21
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 4 Sep 2017
Recommended by customer in NR5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6515, 1.2285
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 7/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleared blocked waste pipe using electric mechanical machine filled sink to test. All running clear.
 
Cost: £75

"Rang at 1 he was here at 4.20. Friendly chap did the job quickly but carefully and cleaning. Desired result achieved."
 
 
 
 
Team:
Tim
 
 
 


Review 13 Aug 2017
Recommended by customer in RH1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.2290, -0.1908
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearing a blocked sewer drain
 
Cost: £75
 

"I cant recommend this firm more highly. I phoned in the am asking for an emergency drain unblock at my mothers home in Norfolk. They arrived the same day at the time they said they would. A very professional and thorough water jetting job was performed with care to ensure the blockage was completely cleared and everything flowing again. As it was not my home, I was unable to define where all the drain access covers were, but the man took the time to search for them; one was not even on the same property but shared with a neighbour.
No mess was made. The fixed price of 75 pounds was very reasonable too."
 
 
Team:
Timothy Milliken
 
 
 


Review 16 Jul 2017
Recommended by customer in NR9
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6044, 1.1732
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Initially contacted Tim due to a fault with a radiator and also a fault with the white 18 litre vessel as part of the water heating. I also asked him to check a shower which had been installed by someone else previously and did not work.
 
Cost: £376
 

"The radiator and vessel were replaced and now work perfectly. Tim also identified a fitting fault with the shower and he has also put that right and the shower now works too.

A prompt initial response and flexible approach to fit in with our availability. Very good customer service and reasonably priced too.
Recommended."
 
 
Team:
Tim Milliken
 
 
 


Review 5 Jul 2017
Recommended by customer in IP22
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.3642, 1.1096
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Storm water drain clearance
 
Cost: £120
 

"Efficient and effective service. It was good to be able to get hold of them out of hours and arrange the job for the next day."
 
 
 
 


Review 21 Jun 2017
Recommended by customer in NR8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6845, 1.1842
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair leaking toilet cistern, replace stopcock and install new kitchen mixer tap.
 
Cost: £268
 

"Reliable, polite and friendly. Gave proactive advice on best way to solve problems and used good quality spare parts. Work completed as promised and price was competitive.
Would recommend without hesitation."
 
 
Team:
Tim
 
 
 


Review 30 May 2017
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6154, 1.1951
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Toilet partially blocked and slow to clear.
CCTV inspection made as a result of initial inspection of the drainage. There was significant scaling of the pipework throughout, which was finally cleared under high pressure.
 
Cost: £135

"I was most impressed by the knowledge of the team member who called (By the way he was at the house quite quickly, and by arrangement). The quality of the work and the commitment shown to solving a difficult challenge (as it turned out) was extremely high and I was most grateful."
 
 
 
 
Team:
Tim
 
 
 


Review 3 Apr 2017
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.6124, 1.2776
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
An old cistern - suggested places to buy spare parts. Returned to do the work. Pleasant young man. Kept to the original quotation.
 
Cost: £80
 
 
Team:
Tim
 
 
 


Review 15 Dec 2016
Recommended by customer in NR3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.6479, 1.2929
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete change of cistern components.
Same with kitchen sink waste.
 
Cost: £132

"Amazingly efficient a pleasant young man, all parts on van and the cost amazingly low."
 
 
 
 
Team:
Tim
 
 
 


Review 5 Dec 2016
Recommended by customer in NR5
52.6475, 1.2213
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cistern repair.
 
Cost: £69

"Tim responded to my call very quickly.
He was very professional and explained the work required.
A very good value, professional service- thank you.
Recommended."
 
 
 
 
Team:
Tim
 
 
 


Review 18 Nov 2016
Recommended by customer in NR12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.7219, 1.3522
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unblock rainwater drain.
 
Cost: £90
 
 
Team:
Tim
 
 
 

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