Jmac Plumbing & Heating

Parkview Cottage, Middle Brighty Farm
Brighty
Tealing
DD4 0PU

56.5361, -2.9165

Plumbing & Heating Engineers

Listed under:  Central Heating Engineers, Plumbers / Plumbing
99% recommended   Rating 9.9/10
162 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 162 reviews since 2009
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Perfect service from start to finish. Jamie was efficient and thoroughly checked each repair whilst explaining exactly what he was doing. Highly recommend!!"   more
 
" You won’t find a better company to do your gas or plumbing work. Been using Jamie for years"   more
 
" Very happy with the work carried out. Calls/messages answered promptly. Very helpful."   more
 
" The work was carried out with full explanations and everything was done very professionally. Cost was more or less as expected. Work start roughly when expect but unable to give how long."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 96%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 96%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 91%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 93%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 4
agreed 4
arrived 5
bathroom 4
best 4
better 4
boiler 9
calls 4
certainly 7
class 8
clean 11
cleaned 4
competent 7
definitely 12
delighted 4
efficient 13
efficiently 8
exactly 5
Excellent 34
explained 14
extremely 7
friendly 32
friends 7
future 7
gas 10
good 27
Great 8
happy 13
heating 9
helpful 22
Highly 16
Jamie 37
Jmac 24
mess 8
pleased 12
plumbing 16
polite 11
problem 9
professional 27
prompt 8
quality 9
quickly 7
reasonable 16
recommend 36
recommended 14
recommending 8
reliable 9
service 48
standard 7
tidy 19
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 29 May 2018
Recommended by customer in DD1
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4607, -2.9945
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supplied & fitted 2 x new kitchen sink waste gratings Connected all waste pipework as required Supplied & fitted replacement ball valve for WC cistern Replaced cold mains pipework at WC cistern Commissioned and tested all works upon completion
 
Cost: £110
 

"Perfect service from start to finish. Jamie was efficient and thoroughly checked each repair whilst explaining exactly what he was doing.
Highly recommend!!"
 
 
Team:
Jamie
 
 
 


Review 16 May 2018
Recommended by customer in DD3
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.5302, -3.0699
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Jamie has done our gas work for years without 1 problem. Could not recommend him highly enough Ricky RS INSTALLATIONS.

"You won’t find a better company to do your gas or plumbing work.
Been using Jamie for years"
 
 
 
 


Review 30 Apr 2018
Recommended by customer in DD8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.7080, -2.8332
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Boiler dripping water.
New kitchen tap fitted.
New toilet flush replaced.
 

"Very happy with the work carried out.
Calls/messages answered promptly.
Very helpful."
 
 
 
 
Team:
1
 
 
 


Review 16 Jan 2018
Recommended by customer in DD2
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4554, -2.9989
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The work was carried out with full explanations and everything was done very professionally.
Cost was more or less as expected.
Work start roughly when expect but unable to give how long."
 
 
 
 
Team:
Jamie
 
 
 


Review 18 Sep 2017
Recommended by customer in DD2

 I'm: Male 

56.4661, -3.0160
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Trace and stop leak coming from the bathroom.
 
Cost: £35
 

"Jamie came at short notice to carry out an emergency repair to prevent further water damage. I had a number of others plumbers out before, however, they failed to stop the leak permanently. Jamie resolved the situation on his first visit.

I would highly recommend Jamie as he is professional and provides a full explanation for any works required. First class service."
 
 
Team:
Jamie
 
 
 


Review 17 Aug 2017
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.4733, -2.9458
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Grind cut out section of cast iron soil waste pipework, removed remaining blockage (inc small scissors). Reconnected soil waste pipe using cast iron fittings and pipework
 
Cost: £165
 

"I have used Jmac plumbing for several years for domestic work for myself and my family and also for work on properties which are owned by the family. Work carried out includes; gas boiler installation, servicing and landlords certificate unblocking, replacement of broken cold water stopcock, and most recently the unblocking and replacement of a soil pipe.
Jamie and John are trustworthy, always work to the highest standards giving advice on the various options available for a job and leave the site clean. I would not hesitate to recommend Jmac plumbing and will continue to use them myself."
 
 
Team:
Jamie & John
 
 
 


Review 17 Aug 2017
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
56.4601, -3.0082
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New toilet and wash hand basin.
 
Cost: £650

"Work was carried out very efficiently and the bathroom was left clean and tidy. Have used J.Mac for many years and would have no hesitation in recommending them. ___ "
 
 
 
 
Team:
Jamie
 
 
 


Review 16 Aug 2017
Recommended by customer in DD2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
56.4749, -3.0293
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting an outside tap. (JMAC supplied all of the materials).
 
Cost: £65

"Excellent service and workmanship. Jamie is a total professional and his attention to detail is commendable- what a 'trusted trader' should be. I have complete faith in his work and no doubts in recommending him to others."
 
 
 
 
Team:
Jamie
 
 
 


Review 29 Jul 2017
Recommended by customer in FK2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.0694, -3.7665
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving protruding gas pipe and installing new oven
 
Cost: £60
 

"I have used Jamie's company for around 3 years and the work is first rate with very reasonable prices. He is always very helpful, can attend at suitable times to me and I would recommend him to anybody.

Jamie has done work for me including yearly gas checks, fitting a new shower, attending to issues with a washing machine and moving a gas pipe to install an oven."
 
 
Team:
Jamie MacDonald
 
 
 


Review 19 Jul 2017
Recommended by customer in DD2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.4749, -3.0293
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual service of gas (combi) boiler and fitting new kitchen tap-owner supplied.
 
Cost: £105

"Top quality work carried out by a true professional. Can't fault any aspect-everything explained well, really friendly and no mess left whatsoever.
Complete, thorough boiler service giving me 100% confidence and reassurance.
I have absolutely no qualms about recommending Jmac Plumbing to others and I would definelty call them first the next time."
 
 
 
 
Team:
Jamie
 
 
 


Review 17 Jul 2017
Recommended by customer in KY8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.2215, -3.0447
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
For just over 10 years I have used JMac Plumbing and Heating for all my requirements in our two Dundee properties.

"In all that time I have found Jamie to be a professional, and is fully trustworthy. His work embraces all aspects of plumbing and central heating and has always been commendable. He responds to emergency calls (though I never cry wolf)and gives good advice when the need arises, and always does a complete job
I have no hesitation whatsoever in recommending him.

I think I have said it all. JMac Heating and Plumbing is a first class company and if he operated where we live I would use him for my own house as well as our properties in Dundee."
 
 
Team:
Jamie
 
 
 


Review 13 Jul 2017
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Female 

 I have known this business: 5 - 10 years 
56.4851, -3.1167
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual boiler service
 
Cost: £55
 

"We have used Jamie now for six years for installation of new boiler and subsequent annual services as well as general plumbing work. All work carried out to a high standard within agreed timescale. Jamie has a pleasant manner and has proved extremely honest and trustworthy."
 
 
Team:
Jamie
 
 
   Business Reply:

Many Thanks for your kind words :)
 


Review 14 Jun 2017
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.4609, -3.0583
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service of 2 boilers.
 

"Very polite and helpful excellent service."
 
 
 
 
 
 


Review 7 Apr 2017
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit new tap and waste disposed.
 

"Excellent service.
Friendly, polite and helpful."
 
 
 
 
Team:
Jamie John
 
 
 


Review 30 Mar 2017
Recommended by customer in DD2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4686, -3.0475
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Assessment and correction of leaking/dripping shower valve unit
 
Cost: £35
 

"Very pleased - Good information provided from first contact until completion of work required. More than happy to use again and recommend to others when appropriate. First class."
 
 
 
 


Review 17 Mar 2017
Recommended by customer in DD11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.5740, -2.5710
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full service gas boiler and hot water cylinder.
 
Cost: £95

"Efficient and competent team who explained everything to me in a way I would understand.
Patient when I had difficulty answering their questions.
I felt confident that they would do a good job.
Very polite.
Would recommend to friends / family."
 
 
 
 
Team:
Jamie John
 
 
 


Review 2 Jan 2017
Recommended by customer in DD3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.4713, -2.9729
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had my boiler serviced and JMac found the solution to the leaking Pipe outside the back of the house.
 
Cost: £160
 

"From quote to completion of the job was a very fast efficient service.
Professional in all ways, kept me up to date with when they would
arrive. No mess left... work done as quoted. Would recommend
To others and have passed their number to friends looking for a plumber."
 
 
Team:
Jamie and John
 
 
 


Review 11 Nov 2016
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4975, -2.8997
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Plug in toilet washbasin replaced with pop-up type.
 
Cost: £38

"Very friendly, pleasure workmen. Job done very efficiently with explanations, very tidy."
 
 
 
 
Team:
Jamie John
 
 
 


Review 3 Aug 2016
Recommended by customer in DD7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
56.5171, -2.6688
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Jmac came out to diagnose and sort a problem, that two other companies could not find. Jamie did not give up on the job until he had found the problem with the boiler and tested every part of the system.
 
Cost: £435

"Absolutely delighted with the polite and friendly service from Jamie and John. They were very thorough and time was punctual. All in all I would very highly recommend this company and wouldn't hesitate to use again. Many thanks."
 
 
 
 
Team:
Jamie John
 
 
 


Review 28 Jul 2016
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4790, -2.8740
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair Saniflo toilet which was leaking. Replaced faulty parts.
 
Cost: £75

"Jamie and John were very pleasant and helpful. They worked quickly and efficiently. I certainly would use them again and recommend them. "
 
 
 
 
Team:
Jamie John
 
 
 

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