Domestic Plumbing & Heating

12 Langlands Street
Dundee
Angus
DD4 6SZ

56.4711, -2.9575

Plumbing & Heating Engineers

Listed under:  Central Heating Engineers, Plumbers / Plumbing
97% recommended   Rating 9.5/10
86 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 86 reviews since 2007
 
 
 
Quality 9.5/10 Quality Rating 9.5
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I would have no hesitation in recommending Domestic Plumbing & Heating (Scotland) Ltd. John Devaney came to see job, friendly, easy to talk to. Explained everything. Andy and Gary came to fit the sy...."   more
 
" Quoted on the Saturday and advised work could be done completely on the following Thursday. Work was started Thursday 8:30 AM and fully completed by 3:30 PM. A job well done!"   more
 
" Would certainly use this firm again. Very efficient. Job well done. Will recommend to friends. "   more
 
" All staff we dealt with were extremely friendly. helpful and professional. They gave a very competitive price and the work was carried out to a very happy to use a local company who had knowledge of o...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 93%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 96%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 84%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 85%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

(Scotland) 2
accurate 2
advice 3
advised 3
agreed 2
answers 2
appears 3
approachable 2
arrived 4
boiler 6
clean 5
competent 2
complain 2
courteous 2
delighted 2
disruption 5
domestic 5
efficient 13
efficiently 6
engineer 3
Engineers 2
Excellent 5
expected 2
explained 2
Extremely 7
finished 2
friendly 11
good 14
Great 4
happy 10
heating 6
helpful 15
impressed 4
mess 5
place 4
pleasant 8
pleased 6
Plumber 4
plumbing 8
polite 7
professional 6
quick 4
quote 4
recommend 6
satisfactory 4
service 11
standard 5
tidied 4
tidy 8
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 28 Feb 2018
Recommended by customer in KY15
56.3161, -3.0007
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New gas central heating system fitted in a flat.
 
Cost: £3502

"I would have no hesitation in recommending Domestic Plumbing & Heating (Scotland) Ltd.
John Devaney came to see job, friendly, easy to talk to. Explained everything.
Andy and Gary came to fit the system, friendly, helpful, did a very good job - tidied up all mess.
Very pleased with the over all quality of work."
 
 
 
 
 
 


Review 14 Feb 2018
Recommended by customer in DD4
56.4833, -2.9449
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of old boiler and installation of new combi boiler. Working hot water and heating.
 
Cost: £2760

"Quoted on the Saturday and advised work could be done completely on the following Thursday.
Work was started Thursday 8:30 AM and fully completed by 3:30 PM.
A job well done!"
 
 
 
 
 
 


Review 2 Jan 2018
Recommended by customer in DD2
56.4623, -3.0606
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Taking out old boiler and fitting new boiler.
 
Cost: £1800

"Would certainly use this firm again.
Very efficient.
Job well done.
Will recommend to friends.
"
 
 
 
 
 
 


Review 7 Nov 2017
Recommended by customer in DD2
56.472148, -3.038863
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted 2 sets of taps.
 
Cost: £42
 
 
 
 


Review 9 Jun 2017
Recommended by customer in DD2
56.4672, -3.0450
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gas central heating combi boiler.
 
Cost: £4110

"All staff we dealt with were extremely friendly. helpful and professional. They gave a very competitive price and the work was carried out to a very happy to use a local company who had knowledge of our house type and location. Extremely satisfied. I have used this firm for a 1st time."
 
 
 
 
 
 


Review 12 May 2017
Recommended by customer in DD3
56.4829, -2.9893
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Having (tentatively) diagnosed a faulty expansion vessel on annual services we decided to go ahead with the work.
 
Cost: £196

"The engineer arrived on time, carried out the work efficiently and left a clean boiler area.
Only after it was done, we realised we had probably had a faculty expansion used from an installation by another firm close to our home and changed dearly for resetting the pressure on our Worcester boiler. Luck of the draw? I'm glad, we got on to Domestic Plumbing and Heating.
"
 
 
 
 
 
 


Review 8 May 2017
Recommended by customer in DD3
56.4858, -2.9891
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New Worcester condensing. Boiler installed.
 
Cost: £1800

"Have used the firm a number of times, and they put the same type of boiler in our old house about 4 years ago."
 
 
 
 
 
 


Review 20 Mar 2017
Recommended by customer in DD5
56.4662, -2.8660
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair of leak from a toilet overflow.
 
Cost: £84

""Domestic plumbing and heating plumber arrived to inspect the problem and subsequently arrived and solved the problem on the days and times agreed -no late arrival; No postponement. Satisfactory with the minimum of fuss and disruption.

I have used this firm: 1st time."
 
 
 
 
 
 


Review 31 Jan 2017
Recommended by customer in DD4
56.4784, -2.9071
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit Worcester gas boiler.
Delighted with work done.
 
Cost: £1980

"Very satisfied with service and quality."
 
 
 
 
 
 


Review 24 Jan 2017
Recommended by customer in DD2
56.4536, -2.9920
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install a complete new central heating system. This involved replacing old gas boiler in cellar by combi boiler on ground floor and replacing all radiators and piping.
 
Cost: £8225

"Work started punctually and the work force clearly knew its job. Work was originally excepted to take 7 work days but in fact took 6. I have used this firm 1st time."
 
 
 
 
 
 


Review 25 Nov 2016
Recommended by customer in DD4
56.4700, -2.9206
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove an existing inoperational shower and fit a new one, tested and running.
 
Cost: £512

"All work carried out in the afternoon, old pieces remained. Quick, efficient, completed. Good work."
 
 
 
 
 
 


Review 25 Nov 2016
Recommended by customer in PH8
56.5419, -3.6624
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit replacement gas boiler re-new gas safety certificate.
 
Cost: £1860

"Polite competent and on time left the place neat and tidy.
Thanks.

"
 
 
 
 
 
 


Review 12 Oct 2016
Recommended by customer in DD2
56.4560, -3.0591
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Inspection and services of gas boiler and gas fire. Issue of gas safety certificate.
 
Cost: £90

"Work carried out on date as arranged. Engineer was pleasant, helpful and efficient and tidy.
"
 
 
 
 
 
 


Review 27 Sep 2016
Recommended by customer in DD4
56.4895, -2.8981
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Drain down and clear central heating.
 
Cost: £230
 
 
 
 


Review 15 Aug 2016
Recommended by customer in DD4
56.4793, -2.9144
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gas central heating installation - whole system, inc. Boiler fitted in.
 
Cost: £3569

"Would highly recommend the company. Friendly and clean. Short waiting times for the job to be done."
 
 
 
 
 
 


Review 15 Aug 2016
Recommended by customer in DD7
56.5027, -2.7043
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New central heating boiler. Removal of hot water tank. New thermostat for radiators.
 
Cost: £2516

"They carried out work in our office and made a good job so I asked them for a quote. Extremely helpful, quick and efficient. Would use them again. I have used this firm: 2-4 years."
 
 
 
 
 
 


Review 11 Aug 2016
Recommended by customer in DD4
56.4772, -2.9562
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Change out of taps and sink plug both upstairs and down stair toilets. Repair to both flushing mechanic of both toilets. Removed and replaced and capped of towel rail and radiator.
 

"Site visit very efficient and business highlighted refresh for same high spec taps. Cost saving identified by trader. Work actioned on time and at the planned time scale. Knowledgeable team."
 
 
 
 
 
 


Review 13 Jul 2016
Recommended by customer in DD5
56.4756, -2.8819
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting of a new Worcester boiler.
 
Cost: £1900

"Pleased with work carried out by Domestic Plumbing & Heating quote supplied quickly and was accurate. Engineers on time and explained work fully. I have used this firm: 5+ years."
 
 
 
 
 
 


Review 11 Jul 2016
Recommended by customer in DD2
56.4737, -3.0476
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gas central heating installed. Boiler and 7 radiators.
 
Cost: £3437

"Very pleased with work carried out "yes" there was lots of mess but couldn't be avoided. The workmen tidied wand themselves as much as possible and always cleaned up at end of day. Very nice and pleasant at all times. Jillian in the office was very helpful around any questions I had regarding work."
 
 
 
 
 
 


Review 6 Jul 2016
Recommended by customer in DD5
56.4771, -2.8626
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing bath and installing new shower and cabinet, replacing W.H.B and vanity unit. Replacing flooring with plywood and non-slip vinyl. Some tiling to finish off.
 
Cost: £3472

"This co. come highly recommended and lived up to expectations.

Bent backwards to give me what was wanted and gave explanations to cover what wasn't possible.

Plumber, joiner, tiler and floor layer all very professional and didn't waste any time. "
 
 
 
 
 
 

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