Data protection

We are committed to protecting the privacy of individuals, including consumers, customers and employees. We are registered with the Data Protection Registrar: Z7698138. We do not sell, trade or rent personal information such as individuals' name, address, telephone number and e-mail address. We don't publish customers' names and addresses. If you have any concerns, please email our Data Protection Officer


Please be careful and responsible, especially when online. When contacting a firm for the first time, don't provide any more information than is necessary until you are confident about the person you are dealing with. We don't monitor or control the privacy policies of third parties, including registered firms. Ask questions before giving any personal information to anyone. Remember that any information given on message boards, through email, or in chat areas can be collected and used by others.


We ask customers to provide their name, address and telephone number on our forms. This helps us to make certain checks to deter 'fictitious customers' and to ask for more information. We will publish only the customers' postal area (e.g. "GU30 7") on our website in order to show the approximate postal area, not the exact location. We reserve the right not to process any form where the customer details are missing, or incomplete. We may contact customers to find out more details about the work done or to ask for feedback about our service, but we will not ask for additional personal information and customers may call us back to confirm our identity at 01428 727711. Customers should NOT include personal information in the comments section of our forms.


We may ask for personal information at other times, including when problems are reported with our services and we may keep a record of that correspondence. We use that information and other information we obtain from website users' activities to resolve disputes, investigate problems and enforce our rules. We don't disclose information about individuals in the normal course of business, but there may be circumstances when we, at our discretion, believe it is appropriate to do so. For example: when we believe that the law requires it or to identify, contact or bring legal action against someone who may be breaking our rules or injuring Referenceline's rights or property.


Cookies are simple text files which are stored on your computer, or mobile device. We only use harmless cookies to make the site work efficiently and we never give any information about you to anyone else. Like most websites, we use "Session" cookies to help you to navigate between pages and improve your overall experience. For example, without cookies we could not have the login function which is essential to leaving reviews online. These cookies are not kept after you leave our site. We also use "Persistent" cookies, which help us to remember the last searches you conducted, when you come back to our website. For more information about cookies see the Information Commissioners website