Privacy
Data protection
We are committed to protecting the privacy of individuals, including consumers, customers and employees:
- We are registered with the Data Protection Registrar: Z7698138.
- We do not sell, trade or rent personal information such as individuals' name, address, telephone number and e-mail address.
- Consumers names and addresses are not stored on our website and therefore cannot be "hacked". We are not merely relying on passwords and firewalls ... the data is simply not there.
Consumers
- Please be careful and responsible, especially when online.
- When contacting a firm, don't provide any more information than is necessary until you are confident about the person you are dealing with.
- We don't monitor or control the privacy policies of third parties, including registered firms. Ask questions before giving any personal information to anyone.
- Remember that any information given on message boards, through email, or in chat areas can be collected and used by others.
Customers
- We ask customers to provide their name, address and telephone number on our forms. This helps us to make certain checks to deter 'fictitious customers' and to ask for more information.
- We will publish only the customers' postal area (e.g. "GU30 7") on our website.
- We reserve the right not to process any form where the customer details are missing, or incomplete.
- We may contact customers to find out more details about the work done or to ask for feedback about our service, but we will not ask for additional personal information and customers may call us back to confirm our identity at 0870 870 1010. (This is a national rate, not premium rate, number).
- Customers should NOT include personal information in the "word of mouth" section of our forms. We may edit or suppress any form in the interest of security if we notice that it contains such information.
General
- We may ask for personal information at other times, including when problems are reported with our services and we may keep a record of that correspondence. We use that information and other information we obtain from website users' activities to resolve disputes, investigate problems and enforce our rules.
- We don't disclose information about individuals in the normal course of business, but there may be circumstances when we, at our discretion, believe it is appropriate to do so. For example: when we believe that the law requires it or to identify, contact or bring legal action against someone who may be breaking our rules or injuring Referenceline's rights or property.