Coopers Bathrooms & Heating Ltd

8 Elvin Way, Sweet Briar Road Industrial Estate
Norwich
Norfolk
NR3 2BB

52.6456, 1.2625

Property Maintenance

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Property Maintenance
100% recommended   Rating 9.7/10
24 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 24 reviews since 2014
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Have had work done 2 years ago, upstairs, by this firm. This work is again done extremely well, work in to high standard, left clean and tidy, men very friendly and helpful. Have already recommended...."   more
 
" Completely happy with work from beginning to end. So good that second bathroom has now been ordered."   more
 
" A good service. Very helpful when choosing design. Work carried out on time and to a good standard. No problems at all."   more
 
" The firms advice and recommendations were invaluable. They took all the worry out of the whole operation."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 96%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 2
bathroom 4
Bathrooms 2
certainly 2
class 3
considerate 2
Coopers 5
Excellent 2
finished 2
friendly 2
good 4
Pleasant 3
pleased 5
problem 2
problems 3
Professional 2
quality 3
quickly 2
result 2
second 2
standard 4
Thank 2
Workmanship 4
Workmen 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 26 Mar 2018
Recommended by customer in NR1
 My Age: 60 - 69 
 I'm: Female 
 I have known this business: 1 - 5 years 
52.6030, 1.2913
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete refurbishment of shower room and utility room.
 
Cost: £12453

"Have had work done 2 years ago, upstairs, by this firm.
This work is again done extremely well, work in to high standard, left clean and tidy, men very friendly and helpful.
Have already recommended them to our friends.
10/10 for everything."
 
 
 
 
 
 


Review 7 Feb 2018
Recommended by customer in NR15
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5017, 1.2164
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Total removal of existing bathroom including tiles on walls.
Re-tiling, new ceiling new floor, new shower and enclosure toilet washbasin, towel rail (heated).
 
Cost: £8000

"Completely happy with work from beginning to end.
So good that second bathroom has now been ordered."
 
 
 
 
 
 


Review 8 Nov 2017
Recommended by customer in NR8
 My Age: 70 + 
52.6798, 1.2045
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 22 Sep 2017
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6668, 1.2519
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 7/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bathroom adaption to shower room.
 
Cost: £6128
 
 
 
 


Review 20 Sep 2017
Recommended by customer in NR19
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.6751, 0.9454
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Conversion of toilet to wet room.
 
Cost: £10225

"A good service. Very helpful when choosing design. Work carried out on time and to a good standard. No problems at all."
 
 
 
 
 
 


Review 15 Sep 2017
Recommended by customer in NR9
 My level of experience of similar services: Beginner 
52.6175, 1.1840
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Total replacement of bathroom with wet room.
 
Cost: £7057

"The firms advice and recommendations were invaluable. They took all the worry out of the whole operation."
 
 
 
 
 
 


Review 23 Aug 2017
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.6556, 1.3345
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Good.
 
Cost: £4035

"Very pleased with everything.
"
 
 
 
 
 
 


Review 8 Jun 2016
Recommended by customer in NR5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6435, 1.2309
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"I would like to thank Coopers Bathrooms & Heating for making my dreams come true. I had saved long and hard for a dream bathroom and they certainly delivered. The work force was friendly and kept me informed of all aspects of the daily work. Cleaned as they went along and the finished bathroom is beautiful. Thank you so much. "
 
 
 
 
 
 


Review 27 May 2016
Recommended by customer in NR12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
52.7067, 1.3244
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and install en suite.
 
Cost: £6811

"Very good problem were encountered, however these were dealt with very professionally. "
 
 
 
 
 
 


Review 13 Nov 2015
Recommended by customer in NR12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.7188, 1.4200
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced bath with shower cabinet refitted toilet. Hand basin in different position, completely tiled all walls and ‘line’ to floor.
 
Cost: £4

"Could not fault any aspect from first calling in to showroom. Very comprehensive advice without any pressure. Workmanship to highest standard, very clean and considerate, always checking with us as progress being made. Absolutely first class!"
 
 
 
 
 
 


Review 9 Oct 2015
Recommended by customer in NR1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.6248, 1.2977
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete refurbishment of small shower room. Including re-tiling and replacement of coving.
 
Cost: £7987

"Excellent job. High quality of materials used and very high quality of workmanship. Two pleasant fitters who were extremely co-operative. Real consideration for location - flat in retirement complex. Therefore rubbish had to be dealt with quickly and without problems to other residents."
 
 
 
 
 
 


Review 10 Jun 2015
Recommended by customer in N25
0, 0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New boiler and radiator for this whole house. New bathroom- bath, sink, sink unit wall tiles and waterproof flooring. New toilet unit, tiles on window sill & waterproof flooring. New heater unit in shower room.
 
Cost: £10531

"Cooper fitted a new bathroom for my son a few years ago. Work was of a very high standard. The work done at our house conforms that their high standard of work is consistent over time. We are delighted with Coopers and recommended them wholeheartedly."
 
 
 
 
 
 


Review 29 Dec 2014
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6862, 1.3191
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of bath & installation of Walk-in-shower & replacement & fitting of non slip floor.
 
Cost: £4396

"First class job."
 
 
 
 
 
 


Review 11 Oct 2014
Recommended by customer in NR11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.8773, 1.4374
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of new en-suite.
 
Cost: £11328

"Very pleased. I have posted a recommendation letter directly to Coopers Bathrooms."
 
 
 
 
 
 


Review 20 Aug 2014
Recommended by customer in IP22
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.3742, 1.1176
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very good
 
Cost: £7528

"Very well done."
 
 
 
 
 
 


Review 11 Aug 2014
Recommended by customer in NR14
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.5899, 1.4277
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of a wet room suitable for disabled use.
 
Cost: £6195

"Completed to schedule few small snags shall to be sorted. But no problems discussing with Coopers. Over all a nice easy accessible wet room."
 
 
 
 
 
 


Review 10 Aug 2014
Recommended by customer in NR10
52.6953, 1.2825
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove old bath fit walk in shower unit re-tile walls.
 
Cost: £4126

"Very pleased with finished result, and high standard of workmanship. Pleasantly surprised at the low level of noise and mess involved – had expected more. Workmen very pleasant and efficient throughout."
 
 
 
 
 
 


Review 4 Aug 2014
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6363, 1.2489
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Design and fit complete new bathroom
 
Cost: £5026

"Work well done. Friendly and well looked after by workmen."
 
 
 
 
 
 


Review 24 Jul 2014
Recommended by customer in NR20
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6764, 0.9563
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install wet room - shower toilet - wash basin.
 

"From start to finish work was carried out brilliantly cannot praise high enough - all services carried out to time - no delays whatsoever. Would certainly recommend."
 
 
 
 
 
 


Review 21 Jul 2014
Recommended by customer in NR2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6297, 1.2803
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of bath and installation of walk in shower. Plumbing and dishwasher.
 
Cost: £3618

"Pleasant, considerate young men. End product excellent."
 
 
 
 
 
 

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