Eaton Rise Maintenance

21 Welsford Road
Norwich
Norfolk
NR4 6QA

52.6111, 1.2788

Property Maintenance

Listed under:  Carpenters & Joiners / Carpentry & Joinery, Decking, Drain Cleaning & Unblocking, Fascias, Bargeboards & Soffits, Fencing Contractors, Gardeners / Gardening / Garden Maintenance, Gutters / Guttering, Landscapers / Landscaping, Painter - Exterior, Painters & Decorators / Painting & Decorating, Paths Patios & Paving, Property Maintenance, Tilers / Tiling / Grouting
98% recommended   Rating 9.6/10
174 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 174 reviews since 2011
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" As usual Simon communicated well by text before the job. He was on time explained what he was doing and was efficient. Everything was left clean and tidy. I would recommend his company. "   more
 
" Hard working careful and professional."   more
 
" I was very pleased with the work. Simon was efficient,friendly and helpful I've used Eaton rise maintenance before and always been please with their excellent, professional service."   more
 
" A lovely professional job completed efficiently with minimum fuss and great consideration."   more
 
About Us


We offer a general house maintenance service covering all aspects of normal house repairs, gutter cleaning,repair and new installations, except for electrical work.
Exterior or Interior painting and decorating always a pleasure to do.

Fencing and garden makeovers a speciality (see our website)

We offer a friendly affordable service. Turning up on time, or if we are delayed we will telephone you beforehand to let you know.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 93%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 76%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 5
arrived 4
care 5
careful 6
certainly 4
clean 9
clear 4
communication 4
competent 5
Definitely 5
easy 4
Eaton 8
efficient 14
efficiently 11
excellent 28
explained 5
extremely 4
finished 5
friendly 41
garden 4
good 24
great 11
guys 4
happy 11
Hard 14
hardworking 4
helpful 21
highly 10
honest 8
Jonathan 6
maintenance 6
near 4
people 9
pleasant 13
pleased 19
polite 16
professional 23
quality 8
recommend 17
recommended 9
reliable 8
rise 8
satisfaction 8
service 16
Simon 22
standard 12
tidy 15
workmanship 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Jun 2018
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.6103, 1.2761
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
General maintenance - Fixing water butt, Painting outside pipe, Repairing door strips repairing gate.
 
Cost: £115

"As usual Simon communicated well by text before the job. He was on time explained what he was doing and was efficient. Everything was left clean and tidy. I would recommend his company. "
 
 
 
 
 
 


Review 5 Jun 2018
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6084, 1.2552
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting of fencing and outdoors screen.
 
Cost: £750

"Hard working careful and professional."
 
 
 
 
Team:
Simon George
 
 
 


Review 31 May 2018
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.6288, 1.2540
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixing a stair gate to a difficult area.
 
Cost: £40

"I was very pleased with the work. Simon was
efficient,friendly and helpful I've used Eaton rise maintenance before and always been please with their excellent, professional service."
 
 
 
 
Team:
Simon Lane
 
 
 


Review 30 Apr 2018
Recommended by customer in NR1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.6268, 1.3081
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Redecorate bedroom and en-suite.
Fit new clamp for shower head.
 
Cost: £938

"A lovely professional job completed efficiently with minimum fuss and great consideration."
 
 
 
 
Team:
George Simon
 
 
 


Review 1 Mar 2018
Recommended by customer in NR4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.6177, 1.2690
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair fence panels.
Install gate.
 
Cost: £200

"Great work,friendly people.
A couple of minor changes to the approach were necessary.
These were carefully explained and agreed on the day.
The team completed on the same day despite bad weather."
 
 
 
 
Team:
Jonathan Simon
 
 
 


Review 23 Feb 2018
Recommended by customer in NR7
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6301, 1.3550
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Erect new fence, concrete posts and gravel boards.
 
Cost: £1510

"Very pleased with this company. Nothing negative to say about them. They're organized, helpful, professional on the phone. Their workmanship is excellent. They turn up on time, work very hard, finished the job within the timescale and very friendly. I have no hesitation in recommending them. Their price was very fair as well and left the site tidy. "
 
 
 
 
 
 


Review 22 Feb 2018
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
52.6103, 1.2761
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to gutters.
Re-positioning gutters.
Replacing joints.
 
Cost: £193

"Eaton Rise Maintenance were their usual polite and efficient selves.
I will use them again."
 
 
 
 
 
 


Review 1 Feb 2018
Recommended by customer in NR9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6044, 1.1732
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Construction of wardrobe and hanging two curtain poles.
 
Cost: £135

"Very helpful and good customer service.
Very good communication before and during the process."
 
 
 
 
Team:
Simon Joe
 
 
 


Review 26 Jan 2018
Recommended by customer in NR10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.706462, 1.238252
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
General repairs and maintenance carried at around the school.
 

"These guys give great service.
They are professional,polite,prompt and tidy.
They behave appropriately around the school and are completely trust worthy."
 
 
 
 
Team:
4
 
 
 


Review 5 Jan 2018
Recommended by customer in NR1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6324, 1.3065
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit new door to old lean to plus locks, bolts etc.
3 hrs @ 45 Pounds.
 
Cost: £135

"Only 1 small fault - one of the bolts was fitted with access from both inside and outside - Should not be accessible from the outside so this will need to be adjusted by me."
 
 
 
 
 
 


Review 19 Dec 2017
Recommended by customer in NR5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6346, 1.2294
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 hours labor to erect gravel board wall.

 
Cost: £135

"Did a great job - speedy. Suggested hourly rate as unsure of how long it would take (have obstacles below surface).

"
 
 
 
 
Team:
Simon Jonathan
 
 
 


Review 11 Dec 2017
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.6103, 1.2761
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutters cleaned and seals repaired.
 
Cost: £95

"I was very pleased with the work.
I met two people from Eaton Rise Maintenance and both were polite, knowledgeable and communicated well.
They explained what they were doing and why.
I will use this company again."
 
 
 
 
Team:
Simon Jon Lane
 
 
 


Review 1 Dec 2017
Recommended by customer in NR1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6181, 1.3000
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supplying and fitting kitchen taps. Fitting new garden door together with door furniture.
 
Cost: £180

"Jobs done promptly and efficiently to our complete satisfaction, as always. "
 
 
 
 
 
 


Review 14 Nov 2017
Recommended by customer in NR4
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6140, 1.2693
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rechange garage door. Refit hingers. Clean and repair door tread with new timber and filler.
 
Cost: £133

"Simon and his partner arrived exactly on time and worked very hard and speedily. Job completed in two hours very much to my satisfaction. Excellent. "
 
 
 
 
 
 


Review 7 Nov 2017
Recommended by customer in NR1
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.626915, 1.292058
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Decoration of 2 three storey house.
 

"Very pleased helpful and friendly. Nothing was too much trouble accommodated us with very little disruption.
"
 
 
 
 
 
 


Review 24 Oct 2017
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.6248, 1.2723
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wood not treatment and repairs (external).
 
Cost: £277

"I've used this company twice now for this kind of work and am very happy with their services."
 
 
 
 
Team:
Simon Joe
 
 
 


Review 18 Oct 2017
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.6084, 1.2627
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lay base and erect new shed.
 

"Friendly, helpful and professional - as always. Excellent work, highly recommended. "
 
 
 
 
 
 


Review 18 Oct 2017
Recommended by customer in NR20
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7188, 1.0372
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To clear and repair gutters. Sadolin cladding, windows and doors.
 
Cost: £550

"Excellent service - very polite, friendly, hardworking and punctual.

Simon was very professional, took care to explain how the work was to be carried out and kept me up to date with progress. He invited me to inspect the work on completion.

I was pleased with the standard of work and service i received and would have no hesitation in recommending Simon and Johnathan to friends. "
 
 
 
 
 
 


Review 2 Oct 2017
Recommended by customer in NR4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.6074, 1.2293
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 fence posts installed and removal of rotten one.
 
Cost: £141

"Excellent job, we had quotes from 2 other companies who wanted to replace the whole fence for 1500+. Eaton Rise came around and said there was nothing wrong with the fence and just to replace rotten post. They were very honest and highly recommend them."
 
 
 
 
Team:
Simon
 
 
 


Review 29 Sep 2017
Recommended by customer in NR1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.6288, 1.3156
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Discover reason for leak into room below and fix it.
 
Cost: £163

"Then work was carefully done and explained to us. They would not have been more pleasant and helpful."
 
 
 
 
 
 

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