Property 1st (Maintenance) Ltd

19 Roundtree Close
Norwich
Norfolk
NR7 8SX

52.6473, 1.3219

Property Maintenance

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Builders, Builders - Renovations, Carpenters & Joiners / Carpentry & Joinery, Damp Proofing and Timber Treatment, Drain Cleaning & Unblocking, Electricians, Exterior Rendering, Fencing Contractors, Groundworks, Gutters / Guttering, Kitchens / Kitchen Fitters / Kitchen Installers, Painters & Decorators / Painting & Decorating, Paths Patios & Paving, Plasterers / Plastering / Renderers / Rendering, Plumbers / Plumbing, Property Maintenance, Property Restoration, Roofers / Roofing, Sash Window Repairs
97% recommended   Rating 9.1/10
37 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.1 /10 Overall Rating 9.1/10
Based on 37 reviews since 2012
 
 
 
Quality 9.1/10 Quality Rating 9.1
The quality of the work was as expected and agreed

 
Tidy 9.3/10 Tidy Rating 9.3
There was little disruption and the site was left clear and tidy

 
Service 9.3/10 Service Rating 9.3
The team was friendly, helpful, considerate and professional

 
Value 8.6/10 Value Rating 8.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" A good friendly, efficient service. "   more
 
" Very short notice repair to replace ball cocks valve in loft tank. I was very happy with the work which was thorough and professional."   more
 
" Work at a high standard and completed very quickly."   more
 
" Friendly team who were punctual and worked neatly."   more
 
About Us


Is your home in need of refurbishment, redecoration or repair? Our experienced team of tradesmen provide a complete maintenance and repair service. We also offer a no-obligation quote for any works required. Some recent customers say: I keep realising that I haven't yet confirmed our delight in the work you and your colleagues did for our bathroom & cloakroom in the autumn. Please pass on our thanks to your staff- (February 2015): Roofer very pleasant and polite and friendly, the same with the scaffolders, roof no longer leaks when it rains - (February 2015): Had a slight problem with a small "drip". Was fixed promptly. Very friendly and explained everything to me. I am happy in the knowledge that I can always phone if I have a problem - (January 2015): Workmen were polite and friendly and worked well - (January 2015).Visit our website for our services and more customer testimonials.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 89%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 91%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 75%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 97%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 97%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 57%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 2
cleaned 3
considerate 2
contact 3
didnít 3
difficult 2
easy 3
efficient 2
efficiently 2
excellent 3
friendly 7
good 7
happy 4
initially 2
mess 2
notice 2
paint 2
polite 3
professional 3
promptly 2
property 6
quickly 2
quote 5
repair 3
repairs 2
replace 2
result 2
small 2
thorough 3
workmanship 2
workmen 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 28 Nov 2017
Recommended by customer in NR12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.7162, 1.4109
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Chop out and replace 35 old Norfolk red bricks to 4 different areas. Re-bricked and pointed to same style as existing, with sand, cement, lime mortar.
 
Cost: £586

"A good friendly, efficient service. "
 
 
 
 
 
 


Review 27 Jun 2017
Recommended by customer in NR7
 I have known this business: 1 - 5 years  52.6566, 1.3102
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace ball-cock in loft tank.
 
Cost: £100

"Very short notice repair to replace ball cocks valve in loft tank. I was very happy with the work which was thorough and professional."
 
 
 
 
 
 


Review 22 May 2017
Recommended by customer in NR2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.6264, 1.2823
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace fence gate and top line of brickwall. Also removal of hedge.
 
Cost: £1441

"Work at a high standard and completed very quickly."
 
 
 
 
 
 


Review 9 May 2017
Recommended by customer in NR9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5994, 1.1704
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace front door.
Repair and replace window cills (exterior)
 

"Friendly team who were punctual and worked neatly."
 
 
 
 
 
 


Review 10 Feb 2017
Recommended by customer in NR1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.6306, 1.3084
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two people cleaned gutters front and rear patch repair to front, resealed area with CT-1 temporary repair.
 
Cost: £169

"Guarantee not applied as repair temporary. "
 
 
 
 
 
 


Review 8 Feb 2017
Recommended by customer in NR6
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.6546, 1.3001
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re wire garage
 
Cost: £607

"Very good job"
 
 
 
 
 
 


Review 18 Dec 2016
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.6661, 1.3071
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1. Rear back-door of lobby-replace wooden to attend to cracking frame UPVC / adjoining brickwork.
Removal of both*
2. Boundary* fencing replaced with featheredge fence panels-posts gravel boarding.
 
Cost: £1077

"Very thorough and professional, polite and considerate.
Accommodating and assuring."
 
 
 
 
Team:
Rick Paul Russell Simon
 
 
 


Review 2 Dec 2016
Recommended by customer in NR1
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6187, 1.3030
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Install 2 new double glazed windows.
Install 2 new lintels
Install restraining bars
 
Cost: £8005

"The painting finish wasn't too sharp.
I've not had this type of work done before so i can't comment on values.

Robert & Russel who did the worth (excluding the painting) were excellent & I couldn't fault them at all.

The finish of the paint work was a little disappointing but overall a good job."
 
 
 
 
 
 


Review 12 Oct 2016
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6354, 1.3365
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £209

"Very Quickly job done after the quote."
 
 
 
 
 
 


Review 19 Sep 2016
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6639, 1.2999
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Prepare wooden surrounds to windows for decoration, applied paint and varnish where applicable.
 
Cost: £1315
 
 
 
 

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