Property 1st (Maintenance) Ltd

19 Roundtree Close
Norwich
Norfolk
NR7 8SX

52.6473, 1.3219

Property Maintenance

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Builders, Builders - Renovations, Carpenters & Joiners / Carpentry & Joinery, Damp Proofing and Timber Treatment, Drain Cleaning & Unblocking, Electricians, Exterior Rendering, Fencing Contractors, Groundworks, Gutters / Guttering, Kitchens / Kitchen Fitters / Kitchen Installers, Painters & Decorators / Painting & Decorating, Paths Patios & Paving, Plasterers / Plastering / Renderers / Rendering, Plumbers / Plumbing, Property Maintenance, Property Restoration, Roofers / Roofing, Sash Window Repairs
98% recommended   Rating 9.2/10
59 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.2 /10 Overall Rating 9.2/10
Based on 59 reviews since 2012
 
 
 
Quality 9.2/10 Quality Rating 9.2
The quality of the work was as expected and agreed

 
Tidy 9.4/10 Tidy Rating 9.4
There was little disruption and the site was left clear and tidy

 
Service 9.5/10 Service Rating 9.5
The team was friendly, helpful, considerate and professional

 
Value 8.8/10 Value Rating 8.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I had approached 3 different builders and these came in for my price range. I had been recommended to them by my sister. There work is quick and efficient, clean as possible and the men were all very ...."   more
 
" All fixed Very happy Very professional"   more
 
" Pleasant man. Good worker Efficient Help full"   more
 
" Excellent work from Wayne the plumber. This company is always most professional and good value."   more
 
About Us


Is your home in need of refurbishment, redecoration or repair? Our experienced team of tradesmen provide a complete maintenance and repair service. We also offer a no-obligation quote for any works required. Some recent customers say: I keep realising that I haven't yet confirmed our delight in the work you and your colleagues did for our bathroom & cloakroom in the autumn. Please pass on our thanks to your staff- (February 2015): Roofer very pleasant and polite and friendly, the same with the scaffolders, roof no longer leaks when it rains - (February 2015): Had a slight problem with a small "drip". Was fixed promptly. Very friendly and explained everything to me. I am happy in the knowledge that I can always phone if I have a problem - (January 2015): Workmen were polite and friendly and worked well - (January 2015).Visit our website for our services and more customer testimonials.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 93%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 94%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 79%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 98%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 95%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 61%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 2
cleaned 4
considerate 2
contact 3
didnít 3
difficult 2
drive 2
Easy 3
Efficient 5
Efficiently 2
Excellent 6
explained 3
Fee 2
finish 2
friendly 12
Good 10
happy 6
Help 3
helpful 6
initially 2
marks 2
mess 2
notice 2
paint 2
Pleasant 3
pleased 5
plumber 3
Polite 6
problems 2
professional 7
promptly 2
Property 8
quickly 3
quote 6
recommend 2
repair 3
repairs 2
replace 2
result 2
room 2
satisfied 2
service 2
shower 2
small 2
standard 2
team 4
thorough 3
Workers 2
workmanship 2
workmen 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Mar 2019
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6315, 1.2862
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 7/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wall removed to make a larger kitchen and new kitchen fitted
 
Cost: £12230

"I had approached 3 different builders and these came in for my price range. I had been recommended to them by my sister. There work is quick and efficient, clean as possible and the men were all very friendly. Delays were only caused by tiles having to come from holland
problems were quickly resolved accept for the kitchen hot water pressure, which is still on going"
 
 
 
 
Team:
Wayne Steve
 
 
 


Review 8 Feb 2019
Recommended by customer in NR9
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6238, 1.0794
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Various plumbing issues
 
Cost: £168

"All fixed
Very happy
Very professional"
 
 
 
 
Team:
Wayne
 
 
 


Review 5 Feb 2019
Recommended by customer in NR2
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6250, 1.2827
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Cost: £2464

"Pleasant man.
Good worker
Efficient
Help full"
 
 
 
 
Team:
David
 
 
 


Review 2 Jan 2019
Recommended by customer in NN7
 I have known this business: 1 - 5 years  52.191738, -0.926604
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace sink mixer tap replace leaking stop-cock
 
Cost: £300

"Excellent work from Wayne the plumber. This company is always most professional and good value."
 
 
 
 
Team:
Wayne
 
 
 


Review 19 Nov 2018
Recommended by customer in NR1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.626915, 1.292058
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace front, back and inner door.
Replace three window at back.
 
Cost: £7586

"Property 1st are an excellent company from start to finish. Roger and all his team are very professional.
Steve and Russell are superb.
They work quickly, quietly and are impressively tidy.
I would have recommended them (to my Mom)"
 
 
 
 
Team:
Steve Russell
 
 
 


Review 19 Nov 2018
Recommended by customer in NR1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.626915, 1.292058
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £7586
 
 
Team:
Steve Russell
 
 
 


Review 15 Nov 2018
Recommended by customer in NR17
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5230, 1.0327
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Loft bracing.venting to loft.Redundant flue removed.Porch mineral felt and decking board.

"I would not hesitate.to recommend property 1ST.Extremly helpful
"
 
 
Team:
Russell.Wayne.Nick.Moz
 
 
 


Review 31 Oct 2018
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6588, 1.3067
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Convert bathroom to wet room.
 
Cost: £4397

"Excellent workers very Professional and friendly. Very pleased with the outcome."
 
 
 
 
Team:
Wynw Moz Paul Dave
 
 
 


Review 28 Oct 2018
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6413, 1.3322
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £203
 
 
Team:
Jamie Wayne Moz
 
 
 


Review 27 Sep 2018
Recommended by customer in NR13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6663, 1.3875
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Plastering, replacement of skirting boards. Painting and decorating hall, stairs, kitchen and lounge.
 
Cost: £4784

"Work completed as agreed, any problems encountered were resolved. Everything was "do-able", the whole team was friendly and helpful. The project was well managed and we are happy and satisfied with the results. "
 
 
 
 
Team:
Wayne Moz David
 
 
 


Review 21 Sep 2018
Recommended by customer in NR3
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6551, 1.2902
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Conservatory flashing sealant.
 
Cost: £167

"Used a ladder across the roof, not scaffold boards. "
 
 
 
 
Team:
Russell
 
 
 


Review 20 Aug 2018
Recommended by customer in NR5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.6308, 1.2468
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove old shower/bathroom, convert into a wet room.
 

"Very pleased with the finished shower room. Everyone moved was efficient and thoughtful and we enjoyed having them here. Office staff also lovely."
 
 
 
 
Team:
Wayne Steve Maurice Paul
 
 
 


Review 27 Jul 2018
Recommended by customer in NR19
52.6636, 0.9287
 
 
Satisfaction Ratings
 
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install new drain.
 
Cost: £616
 
 
 
 


Review 12 Jul 2018
Recommended by customer in NR20
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6590, 1.0319
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Change saniflo W.C to normal type, install pipe from WC to join new pipe from sink outlet to main junction. Replace earthenware pipe with plastic, after removing paving and excavating covert infil. Thanks good paving.
 
Cost: £2700

"Firm very amenable to delaying work until after drive made and to doing it at warmer time of year!

Workmen very helpful and friendly and explained why some extra work would to needed because not advisable to ta[ into existing earthenware pipe.

Did seem counter productive to put all excavation waste into canvas lift bag and then jibe at collection fee. Sending member of workforce to shovel it into his van.

Fee of £1600 for the additional work seemed high in comparison with quote for £825 GBP for the basic work. "
 
 
 
 
 
 


Review 9 Jul 2018
Recommended by customer in NR6
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
52.6661, 1.2851
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting a new shower (bought separately)
 
Cost: £318

"Office staff and plumber were polite and helpful.
New shower works very well and any marks from old shower were filled in to improve appearance of the area."
 
 
 
 
 
 


Review 29 Jun 2018
Recommended by customer in NR7
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6549, 1.3180
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof felt hole repair. Lifted roof tile battens and sets installed. Replacement roofing felt to where hole is up to 2 square meters. Refitted roof tiles battens and roof tiles also re-flaunched chimney pots as required - repointed ridge 2 meter as required.
 
Cost: £616

"Work done as required. Very pleased with work done. Used them before. "
 
 
 
 
Team:
Russell David
 
 
 


Review 27 Jun 2018
Recommended by customer in NR7
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6548, 1.3343
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof felt hole repair - two men attended to make safe working access to roof using access equipment removed and set aside roofing tiles to where hole in felt is located, lifted roof tiles batters and set aside, installed replaced roofing felt to where hole is up to 2 square meters, chimney pot re-flanched chimney pot as required replace ridge tiles repointed ridge as required.
 
Cost: £616

"Job well done thank you."
 
 
 
 
 
 


Review 21 Jun 2018
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 I have known this business: Under 1 year 
52.6045, 1.2425
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
 
 
 
 


Review 11 Jun 2018
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
52.6588, 1.2913
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Convert brick shed and cupboard into downstairs loo and wet room. Tile whole area install shower,
toilet, sink, curtain and rail and floor.
 
Cost: £7963

"All work men were polite helpful, cleaned up after them. The work was of a very high standard. Highly recommend them. They are coming back to decorate, hall, landing etc at later date.
Office staff very polite and helpful as well"
 
 
 
 
Team:
Paul Dave Wayne Maurice
 
 
 


Review 31 May 2018
Recommended by customer in NR2
 My Age: 70 + 
 I'm: Male 
 I haven't used this business before 
52.6357, 1.2710
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairs to cracks in rear wall reinforce stairs.
Fit new bathroom door.
Doc no 27513
Doc no 27547
 
Cost: £1907

"Very satisfied with all the work which was carried out. "
 
 
 
 
 
 

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