Vince Tanner Property Maintenance

3 Lucerne Close, Old Catton
Norwich
Norfolk
NR6 7DG

52.6571, 1.3040

Property Maintenance

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Carpenters & Joiners / Carpentry & Joinery, Decking, Gardeners / Gardening / Garden Maintenance, Kitchens / Kitchen Fitters / Kitchen Installers, Painter - Exterior, Painters & Decorators / Painting & Decorating, Property Maintenance
97% recommended   Rating 9.7/10
74 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 74 reviews since 2010
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Extremely hardworking,stays to be job done,accurate,careful,work steadily,high level of experience and skills. Honest, Reliable and courteous."   more
 
" The work was done with professionalism, quality and i am well pleased. It is an excellent piece of work. Thank you very much."   more
 
" Mr Tanner was conscientious and thoughtful throughout-quality of the work was excellent. would recommend."   more
 
" Mr. Vince Tanner is a fantastic tradesman. We have now used Vince for three large jobs and numerous smaller repairs. Vince has installed kitchens, replaced and installed a bathroom, done a lot of pai...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 97%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 80%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 3
agreed 3
bathroom 3
careful 3
certainly 3
clean 9
cleaned 5
considerate 3
doors 3
efficient 6
efficiently 4
excellent 18
Extremely 5
friendly 10
friends 3
future 3
good 15
happy 5
hardworking 4
helpful 3
highly 4
just 3
maintenance 5
man 3
neat 3
needed 3
painting 3
Pleasant 4
pleased 14
polite 8
problem 3
problems 4
professional 11
prompt 3
property 7
Punctual 3
quality 6
Really 3
reasonable 3
recommend 17
recommended 4
Reliable 5
repairs 3
result 6
service 5
standard 17
Tanner 11
tidy 12
tradesman 4
Vince 24
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 7 Mar 2018
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.6374, 1.3333
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ground works, Window replacement, brick work, Gutter replacement, Fencing insulation installation , bathroom installation,tiling,central heating installation (but no grass decorating).
 
Cost: £5000

"Extremely hardworking,stays to be job done,accurate,careful,work steadily,high level of experience and skills. Honest, Reliable and courteous."
 
 
 
 
 
 


Review 15 Feb 2018
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.6287, 1.2875
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bespoke Cupboard and book shelves for our conservatory.
 

"The work was done with professionalism, quality and i am well pleased.
It is an excellent piece of work.
Thank you very much."
 
 
 
 
 
 


Review 22 Jul 2017
Recommended by customer in NR3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6375, 1.2910
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair of wooden staircase and painting and repair of exterior sills, door, sash windows,etc. Plus repair to w.c(leak).
 
Cost: £775

"Mr Tanner was conscientious and thoughtful throughout-quality of the work was excellent. would recommend."
 
 
 
 
 
 


Review 22 May 2017
Recommended by customer in IP25
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.6328, 0.9107
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 Fence panels erected.
1 Gate handmade and erected.
4 Rooms decorated.
All materials supplied and included in price.
 
Cost: £1500
 
 
 
 


Review 28 Apr 2017
Recommended by customer in NR9
 My Age: 40 - 49 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.6281, 1.1121
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace and fit new bathroom.
Re-tile kitchen.

 
Cost: £1000

"Mr. Vince Tanner is a fantastic tradesman. We have now used Vince for three large jobs and numerous smaller repairs.
Vince has installed kitchens, replaced and installed a bathroom, done a lot of painting and quite a bit of fencing work for us. His work is always of a very high standard.
Regards,
Chris McKay.

"
 
 
 
 
Team:
Chris
 
 
 


Review 7 Feb 2017
Recommended by customer in NR7
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6320, 1.3469
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Built an en-suite from scratch, fitted suite, tiled etc, to form a new shower room where none existed prior to start. Refitted a new and piece suite in the downstairs cloak room and decorated the entire lounge/diner since re-plastering.
 

"Very professional work as always. I was kept up to speed with the progress and consulted for any decisions that were needed by the client. Vinnay was happy to take on small odd jobs that needed a professional to complete. The en-suite install, cloakroom refit and lounge/diner redecoration were completed within budget and in good time to a very standard."
 
 
 
 
 
 


Review 2 Dec 2016
Recommended by customer in NR5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.6305, 1.2552
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing fitted wardrobes & replacing with new wardrobes.
 
Cost: £1580

"Vince approached this job in a thoughtful and professional manner. He was considerate throughout regularly checking that we were happy with progress. Vince was very personable & prodded us. With an excellent job."
 
 
 
 
 
 


Review 10 Nov 2016
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6202, 1.2832
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repainting soffits.
Replacing soffits.
Painting gate demolishing a wall.
 
Cost: £2000

"Vince was always very professional. We have used him before and will use him again."
 
 
 
 
 
 


Review 22 Aug 2016
Recommended by customer in NR1
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6398, 1.3189
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full bathroom refit. Removal of old suite, floor, replaster, hiding existing pipework and fitting of new suite, floor + shelving. Reporting + tiling all included.
 

"Very happy with the work Vinny provided. He is an easy to work with professional, happy to explain and discuss any improvements or forces issues. Work started on time and completed within timeframe to a very high standard. Vinny provided a full end to end service from initial consultation to complete refit. Very tidy throughout. Would be happy to recommend and will useful."
 
 
 
 
 
 


Review 16 Aug 2016
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.6366, 1.3614
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Redecoration and updating of master bedroom. This included stripping of old wallpaper, making good plaster, redecoration of all walls including one feature wall. Gloss paint all woodwork 2 doors and double wardrobe doors and surrounds skirting boards, windowsill and ceiling and radiator.
 

"The work undertaken by Vince was completed to his usual high standard and finish- I am very pleased with the final result. He is an efficient and quiet worker with an eye for detail. He was exceptionally patient with me when I couldn't decide about paint colour for a contrasting wall, allowing me time to consider the options and even change my mind. I would highly recommend him for a variety of household maintenance and improvements if you are looking for a trustworthy workman and a good quality finish. "
 
 
 
 
 
 


Review 23 Jun 2016
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6202, 1.2832
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit new kitchen sink, worktop and repair toilet.
 
Cost: £285

"Excellent standard of work. Reliable and we would use him again."
 
 
 
 
 
 


Review 16 Jun 2016
Recommended by customer in NR6
 My Age: 70 + 
52.6683, 1.3068
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit worktop.
 
 
 
 
 


Review 16 Feb 2016
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.6293, 1.3529
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install a new tap in the bathroom. Rub down and pre-paint walls for re-painting hang two mirrors.
 

"We are new to Norwich and needed a handyman to carry out some repairs on our property the worker. Carried out on time and efficiently. The colour matched the paint twice to ensure a good match. The walls were covered twice to ensure a good finish."
 
 
 
 
 
 


Review 4 Feb 2016
Recommended by customer in NR9
 My Age: 30 - 39 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.6268, 1.1174
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install kitchen, repair fence, replace shed door, internal painting, carpet cleaning.
 
Cost: £1500

"We have used Vince a number of times for household repairs. He has always proved reliable, efficient and extremely good at his work. On one occasion we gave Vince the key to our property and left him to work whilst we were on holiday. We trust him completely. And came back to a very tidy house and our jobs completed to his very."
 
 
 
 
 
 


Review 11 Dec 2015
Not Recommended by customer in NR1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.6324, 1.3065
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re-tiling in shower room and grouting. Rubbing down and varnishing wood floor in hall. Fitting new kitchen sink and tap. Fitting new outside plug.
 
Cost: £740
 
 
 
 


Review 3 Dec 2015
Recommended by customer in NR3
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6409, 1.3012
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixing gutter and window seal.
 
Cost: £50

"Short notice for work and exceeded my expectations."
 
 
 
 
 
 


Review 1 Dec 2015
No Recommendation by customer in NR6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6624, 1.2980
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Correcting a substantial lean out of the vertical of a large shed. Fitting internal bracing to fix stability.
 
Cost: £350
 
 
 
 


Review 26 Nov 2015
Recommended by customer in NR10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.7576, 1.3160
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Redesign of bannister infilling with plasterboard arranging plasterer. Fitting of oak hand rail. Removal of skirting and trimming of floor boards to remove expansion problem.
 
Cost: £1360

"As usual hardworking and amiable, clean tidy and effective workmanship excellent service provided within our true scales. Thank you."
 
 
 
 
 
 


Review 30 Mar 2015
Recommended by customer in NR1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6175, 1.2956
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair and redecorate render at front of house.
 
Cost: £600

"Prompt response to original enquiry-fixed priced quote followed a visit to the property within a couple of days. Work was completed to a very high standard within agreed timescales. Very pleased with the result."
 
 
 
 
 
 


Review 23 Jan 2015
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6643, 1.3106
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New tap in kitchen, new shower taps. New shower tray. New shower screen.
 

"Very clean & tidy work done to a very high standard. Will definitely use him again, very pleasant man."
 
 
 
 
 
 

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