P & J Removals

25 The Broadway, Northbourne
Bournemouth
Dorset
BH10 7EU

50.7702, -1.8912

Removers - Removals Companies

Listed under:  Removers / Removal Companies
96% recommended   Rating 9.6/10
202 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 202 reviews since 2007
 
 
 
Sales & Support 10/10 Sales & Support Rating 10.0
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.3/10 Packing & Handling Rating 9.3
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The owners were very polite and helpful. This was a “delicate” situation ie removing furniture items from a deceased persons property, with family present! The items were being donated to a Military...."   more
 
" Very impressed with the three guys. Chris, Martin and Brad."   more
 
" As I thought I was paying for professional packers, I was disgusted the way my Swarovski crystal was packed (about eight pieces parceled together) where 3 were damaged. Also a Nao figurine and a human...."   more
 
" Good team of 2 men. Polite, friendly, helpful, punctual. Move went very smoothly with no breakages. Men worked very hard, and quickly cleared out old house. They gave me a mobile number to keep in...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 97%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 93%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 96%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 92%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 3
best 5
boxes 6
brilliant 7
care 6
careful 7
certainly 6
cheerful 11
Courteous 11
definitely 6
easy 5
efficient 23
excellent 47
extremely 10
family 5
friendly 30
friends 6
Good 17
great 12
guys 10
happy 9
hard 18
helpful 38
highly 14
Luke 5
Mark 6
nice 5
P&J 5
packed 6
packing 5
pleasant 6
pleased 10
polite 21
professional 17
punctual 8
Really 7
recommend 33
recommended 7
recommending 6
removal 19
Removals 16
round 5
service 44
smoothly 6
stressful 7
team 17
Thank 15
thanks 7
trouble 7
working 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 Feb 2018
Recommended by customer in BH10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
50.7686, -1.8945
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Had to move furniture from a deceased persons property to a recently re-housed Military Veteran. Team arrived on time and the move went very well.

"The owners were very polite and helpful. This was a “delicate” situation ie removing furniture items from a deceased persons property, with family present! The items were being donated to a Military Veteran in need. The crew were brilliant and were very respectful to the family present which helped the whole operation go smoothly. Upon arrival at the Veterans new home they were polite and extremely helpful and placed furniture as to the Veterans wishes. Everything arrived safely and timely. Thank you for your professional assistance and your goodwill in carrying out this work for free on behalf of the Soldiers, Sailors, Air Force Association (SSAFA). We appreciate your kindness in helping out our Client."
 
 
Team:
Pierre & Jayne
 
 
 


Review 8 Feb 2018
Recommended by customer in BH24
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
50.8378, -1.8225
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went very well.
We packed boxes and P&J moved the boxes.
They brought 2 vans to do the move.
 
Cost: £828

"Very impressed with the three guys.
Chris, Martin and Brad."
 
 
 
 
Team:
Nelson Martin Chris
 
 
 


Review 2 Feb 2018
Not Recommended by customer in BH15
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.7240, -1.9691
 
 
Satisfaction Ratings
 
Packing & Handling 0/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 6/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went well from a 3 bed house to a 1st floor 2 bed flat, a few scratches on some furniture but my main disappointment is the ornaments what were my mothers.
 
Cost: £656

"As I thought I was paying for professional packers, I was disgusted the way my Swarovski crystal was packed (about eight pieces parceled together) where 3 were damaged. Also a Nao figurine and a human figure were broken.
The cost of the damaged pieces is at least £200, but they would only pay £50, which I think is dreadful - will never recommend them to anyone."
 
 
 
 
Team:
Chris Mar
 
 
 


Review 1 Feb 2018
Recommended by customer in BH14
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.7276, -1.9647
 
 
Satisfaction Ratings
 
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
(Sorry, I filled in the wrong section).
Whole house move, including a very heavy piano.
Local move.
We did our own packing.
 

"Good team of 2 men.
Polite, friendly, helpful, punctual.
Move went very smoothly with no breakages.
Men worked very hard, and quickly cleared out old house.
They gave me a mobile number to keep in touch while waiting for keys to new home.
They moved all items into new home (including heavy piano) and put everything in the right rooms.
An excellent service.
I would highly recommend them to friends."
 
 
 
 
Team:
Martin Chris
 
 
 


Review 5 Jan 2018
Not Recommended by customer in BH15
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.7240, -1.9691
 
 
Satisfaction Ratings
 
Packing & Handling 0/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 6/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went well from a 3 bed house to a 1st floor 2 bed flat, a few scratches on some furniture but my main disappointment is the ornaments which were my mothers.
 
Cost: £656

"As I thought I was paying for professional packers, I was disgusted the way my Swarovski, crystal was packed (about eight pieces parcelled together) where 3 were damaged also a Nao figurine and a human figure were broken.
The cost of the damaged pieces is at least 200 pounds, but they would only pay 50 pounds which I think is dreadful - will never recommend them to anyone."
 
 
 
 
Team:
Chris Mar
 
 
   Business Reply:

Mrs H contacted me after the 7 day period to inform me on the broken items, We where unaware that packing was required as we did not recieve comformation until we turned up for the removal putting pressure on my staff. we did not unpack boxes as per or T&C so insurance cover was not covered. However I did pay £50 as a good will gesture which Mrs H accepted at the time, then called me some days later to say she was unhappy.
 


Review 17 Nov 2017
Recommended by customer in BH10
 My Age: 70 + 
 I'm: Female 
 I haven't used this business before 
50.7699, -1.8836
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Having to us lifts fit in with other people using lift.


 
Cost: £871

"Men were friendly and helpful move went smoothly.
"
 
 
 
 
Team:
Brad Chris Mar
 
 
 


Review 3 Oct 2017
Recommended by customer in BH18
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.7664, -2.0082
 
 
Satisfaction Ratings
 
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Household move including piano.
 
Cost: £587

"Efficient, friendly and helpful. "
 
 
 
 
Team:
Chris Brad
 
 
 


Review 17 Sep 2017
Recommended by customer in BH10
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
50.7549, -1.8926
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Oxfordshire town house to Bournemouth, detached. Some furniture removed through first floor window.
 
 
 
Team:
Chris Martin Brad
 
 
 


Review 4 Sep 2017
Recommended by customer in BH13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
50.7240, -1.9165
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1200

"Efficient And Courteous. This was a repeat purchase, based on highly favorable previous experience. "
 
 
 
 
Team:
Pierre Chris
 
 
 


Review 13 Jul 2017
Recommended by customer in BA21
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.9496, -2.6412
 
 
Satisfaction Ratings
 
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a detached bungalow to a semi detached bungalow. We down sized so it was a challenge t fit everything into the new property but this was achieved.
 
Cost: £1110

"We moved on an extremely hot day and the removal men were great. The move was stress free and the staff were friendly. Thank you."
 
 
 
 
Team:
Chris Martin Br
 
 
 

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