P & J Removals

25 The Broadway, Northbourne
Bournemouth
Dorset
BH10 7EU

50.7702, -1.8912

Removers - Removals Companies

Listed under:  Removers / Removal Companies
96% recommended   Rating 9.6/10
197 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 197 reviews since 2007
 
 
 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Men were friendly and helpful move went smoothly. "   more
 
" Efficient, friendly and helpful. "   more
 
" Efficient And Courteous. This was a repeat purchase, based on highly favorable previous experience. "   more
 
" We moved on an extremely hot day and the removal men were great. The move was stress free and the staff were friendly. Thank you."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 97%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 93%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 96%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 91%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

best 5
boxes 6
brilliant 7
care 6
careful 7
certainly 6
cheerful 11
couldn’t 4
Courteous 11
definitely 6
easy 5
Efficient 23
Excellent 46
experience 4
extremely 10
family 5
free 4
friendly 29
friends 5
furniture 4
good 16
great 12
guys 9
happy 9
hard 17
helpful 37
highly 13
Luke 5
Mark 6
nice 5
P&J 5
packed 4
packing 5
people 4
pleasant 6
pleased 10
polite 20
professional 15
property 4
punctual 7
quick 4
really 7
recommend 30
recommended 7
recommending 6
removal 19
Removals 16
service 43
team 16
Thank 15
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Nov 2017
Recommended by customer in BH10
 My Age: 70 + 
 I'm: Female 
 I haven't used this business before 
50.7699, -1.8836
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Having to us lifts fit in with other people using lift.


 
Cost: £871

"Men were friendly and helpful move went smoothly.
"
 
 
 
 
Team:
Brad Chris Mar
 
 
 


Review 3 Oct 2017
Recommended by customer in BH18
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.7664, -2.0082
 
 
Satisfaction Ratings
 
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Household move including piano.
 
Cost: £587

"Efficient, friendly and helpful. "
 
 
 
 
Team:
Chris Brad
 
 
 


Review 17 Sep 2017
Recommended by customer in BH10
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
50.7549, -1.8926
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Oxfordshire town house to Bournemouth, detached. Some furniture removed through first floor window.
 
 
 
Team:
Chris Martin Brad
 
 
 


Review 4 Sep 2017
Recommended by customer in BH13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
50.7240, -1.9165
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1200

"Efficient And Courteous. This was a repeat purchase, based on highly favorable previous experience. "
 
 
 
 
Team:
Pierre Chris
 
 
 


Review 13 Jul 2017
Recommended by customer in BA21
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.9496, -2.6412
 
 
Satisfaction Ratings
 
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a detached bungalow to a semi detached bungalow. We down sized so it was a challenge t fit everything into the new property but this was achieved.
 
Cost: £1110

"We moved on an extremely hot day and the removal men were great. The move was stress free and the staff were friendly. Thank you."
 
 
 
 
Team:
Chris Martin Br
 
 
 


Review 29 May 2017
Recommended by customer in BH10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
50.7693, -1.8873
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We cannot fault the service received which made our move to so smoothly.
 
Cost: £576

"Excellent team polite friendly and extremely hard working."
 
 
 
 
Team:
Chris Martin
 
 
 


Review 6 Apr 2017
No Recommendation by customer in BH7
 My Age: 40 - 49 
50.7407, -1.8337
 
 
Satisfaction Ratings
 
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 5/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The owner of the company was delightful and helpful.

No faults at all.

Smoothly and efficiently one end of the move.
 
Cost: £900

"Challenges:

Chris was rather cheeky (asking for tea a few time).

He vomitted outside and smelt of stale alchol on the destination, as the afternoon went on the move was very rushed and bobes dumped anywhere!

This however was not the owners fault but should be made aware!"
 
 
 
 
Team:
Chris Bradl
 
 
 


Review 23 Dec 2016
Recommended by customer in BH15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
50.7385, -1.9560
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from 4 bed house to 3 bed house, so much staff to move, but nothing was too much trouble.
 
Cost: £550

"Both guys worked really hard - the house moved to had steps to go up with heavy furniture, but they handled all situations really well.
Would recommend this company to others."
 
 
 
 
Team:
Chris Kelvin
 
 
 


Review 23 Dec 2016
Recommended by customer in BH23
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.7512, -1.7140
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move earned out on three days. Crew very helpful, cheerful and content doing the work. We had lots of books to move, so lots of boxes (banana boxes) came with my, as well as the useless furniture.
 
 
 
Team:
Chris Calvin Graham
 
 
 


Review 10 Nov 2016
Recommended by customer in BH22
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
50.7861, -1.8793
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Straight forward move from a bungalow to a bungalow a short distance away. Dealt with efficiently and courteously.
 
Cost: £976
 
 
 
 

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