R & J Removals Ltd

Unit 8 (Ground Floor), Aldermoor Way
Longwell Green
Bristol
BS30 7DA

51.4445, -2.4977

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
783 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 783 reviews since 2009
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Move went very smoothly. The team of 4 were very reassuring and friendly putting us at our ease a great banter between them all and us. They were respectful of our belongings and instructions. We foun...."   more
 
" L8ke I said above just 2 really brilliant and helpful guys who helped me move on Wednesday 14tb Feb in the afternoon. Apologies with all the hecticness I have forgotten the names."   more
 
" We cannot speak highly enough of the service provided by R & J Removals from start to finish. Dave Morgan provided the quote. He was very helpful and pleasant. Mark in the office kept us fully poste...."   more
 
" We were very pleased with the service we received from the initial inquiry through to the removal day. Everything went smoothly and everybody we dealt with was very willing and eager to please."   more
 
About Us


Customer satisfaction is what we strive for, as one of Bristol's largest removal companies you can always rely on us to provide a professional cost efective removal service.

Packing boxes are supplied FREE of charge.

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 73%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 86%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 73%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 73
belongings 44
boxes 60
brilliant 47
care 68
careful 37
courteous 34
definitely 72
didnt 32
easy 42
efficient 123
excellent 159
experience 44
extremely 59
Fantastic 45
finish 38
free 35
friendly 180
friends 43
furniture 68
good 122
great 114
guys 137
happy 80
hard 132
help 47
helpful 214
highly 84
impressed 47
packed 52
packing 67
pleased 64
Polite 192
professional 138
quick 54
quote 61
R&J 148
really 89
recommend 257
recommended 83
removal 146
Removals 154
service 266
stress 68
stressful 71
team 173
Thank 74
Thanks 64
trouble 61
working 47
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 20 Feb 2018
Recommended by customer in BA5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.2335, -2.7182
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Move went very smoothly. The team of 4 were very reassuring and friendly putting us at our ease a great banter between them all and us. They were respectful of our belongings and instructions. We found them to be excellent and would certainly recommend your company. A pleasure to have them in our home.

Thank you for all your help and a big thank you especially to they are all stars

Jason
Matt
Sergio
? young lad called Nathan

Your prices were very reasonable up to other firms
Liked the fact no surcharge for after 2pm which a lot of firms quoted applied"
 
 
Team:
Jason. Matt. Sergio young lad ? Nathan
 
 
 


Review 19 Feb 2018
Recommended by customer in BS35
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
51.6193, -2.5100
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 brilliant guys who worked really hard helping me move house. Not a bad word to say.
 
Cost: £280
 

"L8ke I said above just 2 really brilliant and helpful guys who helped me move on Wednesday 14tb Feb in the afternoon. Apologies with all the hecticness I have forgotten the names."
 
 
 
 


Review 8 Feb 2018
Recommended by customer in BS32
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.5440, -2.5496
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had the packing and removal services
 
Cost: £800
 

"We cannot speak highly enough of the service provided by R & J Removals from start to finish. Dave Morgan provided the quote. He was very helpful and pleasant. Mark in the office kept us fully posted as to availability of removals as the exchange of contracts/completion date kept moving. The packing service was excellent (Scott) - timely, efficient, helpful. It took so much strain off the moving experience. On the move day the 2 staff (Scott & Dan) turned up promptly and nothing was too much trouble for them. They worked extremely hard and effectively. As often happens, there was over a 3 hour wait between finishing loading the van and getting the keys. It was past 3.30 pm by the time we received the keys. R&J provided another 3 guys to help unload the lorry so it was unloaded very quickly. Scott and Dan were great - they took apart beds, large furniture etc. and put back together in the new house. Exceptional service all round from the team we would thoroughly recommend this company. We are happy to act as a reference point should anyone require."
 
 
Team:
Dave, Mark, Scott, Dan
 
 
 


Review 2 Feb 2018
Recommended by customer in BS10
 My Age: 60 - 69 
 I'm: Female 

51.4931, -2.6070
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"We were very pleased with the service we received from the initial inquiry through to the removal day. Everything went smoothly and everybody we dealt with was very willing and eager to please."
 
 
Team:
Sergio and Jamie who were both excellent.
 
 
 


Review 31 Jan 2018
Recommended by customer in BS9
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4895, -2.6184
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved across Norh Bristol - all very smooth

"The move was really easy. Dan and Dan packed the day before and moved the next day. All super organised, friendly and helpful."
 
 
Team:
Dan and Dan
 
 
 


Review 31 Jan 2018
Recommended by customer in BS13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4131, -2.6195
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move requiring too drop off points. Items into storage and then on to the new house.
 
Cost: £480
 

"The removal guys turned up at 09.10 am as promised. They were very professional and emptied the house systematically with limited inconvenience. They checked with us if they were unsure if the item was for storage or the new house. They took excellent care of our things.
Having furniture dismantled and rebuilt for us made the process more pleasant and the whole experience was made less stressful by the removal team.

The whole job was completed in four hours. I would recommend your services to friends and family."
 
 
 
 


Review 20 Jan 2018
Recommended by customer in BS16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.5019, -2.4696
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
R&J are brilliant and we would thoroughly recommend them. They arrived promptly at 9 a.m., as arranged, and worked constantly until we moved at 2 p.m. Even with tea "breaks", they continued packing. They packed everything from delicate glassware to mattresses and every little thing arrived at our new address completely safe.
 
Cost: £900
 

"On arrival at our new home, every item that had come from the kitchen was deposited in the kitchen, bedrooms to bedrooms, dining-room to dining-room, etc - perfect!

Our Estate Agents have been informed of our appreciation and would like Business Cards so that they could recommend them to other clients.

As previously explained, we were absolutely delighted with R&J and would thoroughly recommend them."
 
 
Team:
We have already sent a letter to the company.
 
 
 


Review 16 Jan 2018
Recommended by customer in BS16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.4971, -2.4802
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House removals
 
Cost: £575
 

"From the start to finish was very professional. The gent who came to our house to price up for the job was very much to the point and very friendly. Followed by an email with a written quote stating the prices which were very clearly explained. From then on there were a couple of phone calls about possible dates. It was all so easy. The day before the move they rang to confirm last minute arrangements. On the actual day the men and van arrived very punctual, very clean and tidy. The men were excellent and had consideration for our goods and property. When we arrived at our new destination they waited outside and then came in and asked if they could start unloading in 15 minutes. Can not fault those guys called Matt and Jamie!"
 
 
Team:
Matt and Jamie
 
 
 


Review 5 Jan 2018
Recommended by customer in Bs30
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.464273, -2.403873
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Everything went smoothly and on time. Both the removers were helpful and onliging. My family have used them before, and I would recommend them to family and friends.

"Straight forward. No problems. On time and efficient."
 
 
 
 


Review 4 Jan 2018
Recommended by customer in BS14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.4120, -2.5375
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from a straight forward move 4 bed house only a mile along the rd into a 3 bed house

"Very happy with the whole package. The completion date was only 10 days notice but they had the day free so we booked as soon as we had the completion date confirmed
Arrived on time, covered carpets up and explained how they would go about the job.
All done in a few hours .
Nothing at all got lost or damaged .
We were very pleased with everything .Helpful ,polite ,guys ."
 
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1