R & J Removals Ltd

Unit 8 (Ground Floor), Aldermoor Way
Longwell Green
Bristol
BS30 7DA

51.4445, -2.4977

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
756 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 756 reviews since 2009
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I obtained 3 quotes and R&J gave the most professional approach and quoted on the spot. Removal guys arrived on time and were very accomodating. We didnít get the keys until 14:30, but the guys ...."   more
 
" R&J removals... A Great Team. We chose this firm as Paul on his visit made us feel confident that it was an easy move & he gave us an affordable quote, taking time to discuss our budget. They arri...."   more
 
" R&J gave a very competitive quote and after reading other reviews we decided to go with them and I am so glad we did. Right from booking with them they were very helpful answering any questions we had...."   more
 
" The team that we had to move us were very good. Very helpful, polite and nothing was to much trouble. Would highly recommend."   more
 
About Us


Customer satisfaction is what we strive for, as one of Bristol's largest removal companies you can always rely on us to provide a professional cost efective removal service.

Packing boxes are supplied FREE of charge.

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 73%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 85%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 72%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 68
belongings 41
Boxes 59
brilliant 45
care 66
careful 36
courteous 33
definitely 69
didnt 32
easy 38
efficient 118
excellent 153
experience 41
extremely 57
fantastic 45
finish 36
free 33
friendly 172
friends 41
furniture 66
good 119
Great 109
guys 129
happy 78
hard 127
help 44
helpful 203
highly 81
impressed 47
packed 49
packing 63
pleased 62
polite 184
professional 134
quick 52
quote 57
R&J 140
really 85
recommend 247
recommended 81
Removal 141
removals 148
service 260
stress 65
stressful 69
Team 164
thank 70
thanks 64
trouble 53
working 46
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Nov 2017
Recommended by customer in BS30
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4493, -2.4906
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local move, with wet weather and difficult access to the property we were moving from. R&J has no problems with it
 
Cost: £495
 

"I obtained 3 quotes and R&J gave the most professional approach and quoted on the spot.

Removal guys arrived on time and were very accomodating.

We didnít get the keys until 14:30, but the guys got an extra pair of hands to help.

Overall I have no doubt in recommending to friends & family - thank you."
 
 
 
 


Review 20 Nov 2017
Recommended by customer in BS31

 I'm: Male 
 My level of experience of similar services: Experienced 
51.4217, -2.4957
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local area move within Bristol, encountered usual delays due to late completion.
 
Cost: £650
 

"R&J removals... A Great Team.
We chose this firm as Paul on his visit made us feel confident that it was an easy move & he gave us an affordable quote, taking time to discuss our budget.
They arrived on time in a smart clean lorry, Sergio & Dan took control in a positive helpful manner, covering all the carpets before they started, working with speed & humour, Dan lightened the day with his music & singing.
We had to wait hours at our new home due to usual delays on completion.
It was getting dark so they called a colleague Matthew who came to help! Another happy addition to the team. They had the whole load in the allotted rooms in double time. Not a mark on our walls.
We would definitely recommend this firm."
 
 
Team:
Sergio Dan & Matthew
 
 
 


Review 16 Nov 2017
Recommended by customer in BS30
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
51.4396, -2.4821
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
R&J gave a very competitive quote and after reading other reviews we decided to go with them and I am so glad we did. Right from booking with them they were very helpful answering any questions we had. We chose to have packing and removal. Matt came the first day and made an excellent job of packing all our belongings expertly. Moving day was Matt and Jason and they were both lovely and made the day a lot less stressful for us. Nothing was too much trouble for them and they are a massive credit to the company. They moved everything expertly and quickly and made moving day so much easier for us. We would definitely use this company again if we ever were to move again.

"R&J gave a very competitive quote and after reading other reviews we decided to go with them and I am so glad we did. Right from booking with them they were very helpful answering any questions we had. We chose to have packing and removal. Matt came the first day and made an excellent job of packing all our belongings expertly. Moving day was Matt and Jason and they were both lovely and made the day a lot less stressful for us. Nothing was too much trouble for them and they are a massive credit to the company. They moved everything expertly and quickly and made moving day so much easier for us. We would definitely use this company again if we ever were to move again."
 
 
Team:
Matt and Jason
 
 
 


Review 16 Nov 2017
Recommended by customer in PL25

 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
50.3416, -4.7946
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal from Bristol to St Austell, Cornwall. The driver was excellent, willing to work together especially when it came to driving to the actual address.

"The team that we had to move us were very good. Very helpful, polite and nothing was to much trouble. Would highly recommend."
 
 
Team:
Driver - Dan, Scott & Dan
 
 
 


Review 13 Nov 2017
Recommended by customer in GL12
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.638496, -2.358139
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from one house to another in the same village.

"A very friendly and professional service from start to finish - thank you! Would happily recommend to anyone looking for a reliable and professional removal company."
 
 
Team:
Matt and Jamie were great packing - very polite, courteous and professional.
 
 
 


Review 10 Nov 2017
Recommended by customer in DT3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.6297, -2.4632
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from Bristol to Weymouth on 31 October.
 
Cost: £1200
 

"The estimate process for the move was very thorough, and we had an estimate via email within 10 minutes. R&J were very helpful in providing all packing materials, the cost of which was deducted from our final bill. Their team moved the majority of our belongings into storage overnight on the first day so that they were able to make an early start on the actual moving day. They finished all the packing within 90 minutes and were off to our new house in Weymouth while we finished cleaning and tidying. They arrived just before us and unpacked incredibly quickly. We couldn't believe how fast three guys could shift stuff and carry it into the various rooms. Throughout they were calm, unhurried and professional, which made the whole experience as stress free as a house move could be. I would thoroughly recommend them to anyone thinking of moving either within Bristol or to another town."
 
 
Team:
Rob and Ashley
 
 
 


Review 9 Nov 2017
Recommended by customer in BN27

 I'm: Male 

50.8784, 0.2613
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from Bristol to East Sussex. The 3 man team loaded by 12.30, including all the books. Beat us around the M25 and could only unload the bed for us to sleep on. Next morning they unloaded into the new house, putting everything exactly where we wanted it. A stressful event made good by the professionalism of the hardworking team.
 
Cost: £1800
 

"The whole process depends on the guys you get to do the move. The R & J team were very good. Professional and good natured at all times and couldnít do enough to make the whole move acceptable.
Iím ashamed to say I cannot remember their names, I think Shaun and Dan but they hardly slowed down enough to chat, but I should know all three."
 
 
Team:
Maybe Shaun and Dan plus the team leader
 
 
 


Review 9 Nov 2017
Recommended by customer in GL11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.6931, -2.3789
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
house move from Bristol to Gloucestershire.
 
Cost: £840
 

"our house move went like clockwork. the three operatives who came arrived prompt on time and proceeded to load our belongings with care into the very adequate lorry. we were very impressed with the fact that all entry floor coverings and stairs were well protected with coverings supplied before anything was moved. we met them at our new home and having obtained our keys opened up for them to bring the furniture into the new house. Floor protection placed down again. they placed all items with care into the rooms we identified for them.This was a very experienced team and i would certainly recommend your company to anyone preparing to move home. thank you for a stress free part of the operation."
 
 
Team:
unfortunately not remembered.
 
 
 


Review 9 Nov 2017
Recommended by customer in BS16
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4767, -2.4809
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a 4 bed in Emerson''s Green to a detached local property in Mangotsfield.
 
Cost: £1000
 

"Hi, we moved on 18th October from Emersons Green. The guys who helped us were absolutely incredible! They were polite, tidy, extremely efficient and really put our minds at ease. We would definitely not hesitate to recommend them to others, they were absolute stars, thank you SO much guys."
 
 
 
 


Review 8 Nov 2017
Recommended by customer in TA9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.2081, -2.9889
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was very efficient and we were highly pleased.

"We could not praise Jason and Sergio enough. Very friendly polite and efficient"
 
 
Team:
Jason and Sergio
 
 
 

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