R & J Removals Ltd

Unit 8 (Ground Floor) Aldermoor Way, Longwell Green
Bristol
Avon
BS4 5QU

51.4355, -2.5355

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
731 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 731 reviews since 2009
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very professional, helpful from beginning to end. Cannot fault any element of the move, excellent value for money and wouldn't hesitate to use or recommend R&J again."   more
 
" A stressful day (moving always is), but your employees were very helpful and the day went well."   more
 
" We were moved by Dan N, Dan H and Josh. They were Helpful, polite, hardworking and energetic all day. We couldn’t have been happier with them or our choice in using R & J. They are a first rate organi...."   more
 
" Absolutely brilliant service from R&J. Lovely people, Very attentive to details. Fast and careful team of removers on the day. Highly recommended. Pleased to be able to use a local firm. This is the s...."   more
 
About Us


Customer satisfaction is what we strive for, as one of Bristol's largest removal companies you can always rely on us to provide a professional cost efective removal service.

Packing boxes are supplied FREE of charge.

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 72%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 85%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 72%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 61
belongings 36
boxes 54
brilliant 45
care 62
careful 35
courteous 33
definitely 65
didnt 31
easy 36
efficient 112
excellent 147
experience 38
extremely 55
fantastic 45
finish 35
free 31
friendly 166
friends 38
furniture 64
good 116
great 106
happy 75
hard 125
help 41
helpful 192
Highly 78
impressed 45
just 38
packed 48
packing 61
pleased 60
polite 179
professional 127
quick 51
quote 55
R&J 133
really 81
recommend 238
recommended 79
removal 135
Removals 146
service 253
stress 62
stressful 67
team 153
thank 62
Thanks 60
trouble 48
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Sep 2017
Recommended by customer in BS37
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.5160, -2.4157
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of all furniture and belongings, including heavy items such as juke box and gym equipment.

"Very professional, helpful from beginning to end. Cannot fault any element of the move, excellent value for money and wouldn't hesitate to use or recommend R&J again."
 
 
 
 


Review 14 Sep 2017
Recommended by customer in GL3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
51.8898, -2.1858
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from one town house to another, so a lot of steps involved.
 
Cost: £900
 

"A stressful day (moving always is), but your employees were very helpful and the day went well."
 
 
Team:
Ashley but can't remember the names of the other two I regret.
 
 
 


Review 6 Sep 2017
Recommended by customer in GL2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.8539, -2.2657
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from Yate to Gloucester to a property with difficult access. The guys looked at it carefully and made all the right calls to minimise disruption. Couldn''t be happier with the result.

"We were moved by Dan N, Dan H and Josh. They were Helpful, polite, hardworking and energetic all day. We couldn’t have been happier with them or our choice in using R & J. They are a first rate organisation.
"
 
 
Team:
Dan N, Dan H and Josh
 
 
 


Review 5 Sep 2017
Recommended by customer in BS15
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.4542, -2.5147
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving our family home - 93 boxes plus furniture. A lot of heavy items like books and a home gym located on the 2nd floor!
 
Cost: £1000
 

"Absolutely brilliant service from R&J. Lovely people, Very attentive to details. Fast and careful team of removers on the day. Highly recommended. Pleased to be able to use a local firm. This is the second time I have been moved by R&J and I wouldn't hesitate to use them in the future."
 
 
Team:
Mark, Dave, Paul in the office. Really sorry can't remember the names of the lovely team who did the actual move.
 
 
 


Review 25 Aug 2017
Recommended by customer in GL16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.7998, -2.6204
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed house, moving 30 miles away to new location team

"Team was very helpful, professional, polite and nothing was to much trouble for the staff to deal with
"
 
 
Team:
Serra josh and two others
 
 
 


Review 23 Aug 2017
Recommended by customer in BS15

 I'm: Male 

51.4672, -2.5174
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
moved from Bristol to Devon, we chose to take the packing service offered and were very glad we did, saved a great deal of time.

"Move was planned to take 3 days, one packing at Bristol and picking extra stuff from a storage unit, one day loading onto van and transporting to Devon, final day unloading at Devon. All staff excellent, friendly, helpful and considerate."
 
 
 
 


Review 23 Aug 2017
Recommended by customer in BS15
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4650, -2.4916
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move ran very smoothly especially as I was relocating to Mid Wales from Bristol!

"The removal men took great care and pride in their work at both ends of the move. I strongly recommend the service provided by R & J Removals and it cost far less than I expected too."
 
 
 
 


Review 23 Aug 2017
Recommended by customer in BS16
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.5027, -2.5213
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from 2 bed ground floor flat with poor access (low archway to parking court meant van could not come through to park close to the flat)to a 3 bed second floor flat (no lift). There was an item of furniture to pick up from another address too.
 
Cost: £660
 

"From the start I was impressed by professionalism of call handling staff in the office and the quote-visit. Some firms were cheaper but didn't call to pre-assess what the move involved. The team on the day were cheerful and polite. They worked very hard and were careful with items. The wardrobe boxes were good and although we did our own packing it was convenient to have the boxes supplied."
 
 
Team:
Jason, Serge and Tyler
 
 
 


Review 23 Aug 2017
Recommended by customer in BS41
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.4320, -2.6608
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved a 3 bed house in Bristol to just outside Bristol with piles and piles of stuff in the loft.
 
Cost: £924
 

"I had Dan and Jamie round yesterday to move me to Long Ashton. I have to say that I was genuinely blown away by how friendly, polite, helpful and hard-working they were. I just wish you could get service like that everywhere! I wouldn’t hesitate to recommend them to anyone I know moving in the Bristol area.

Dan did a cracking job of the packing too, we’re still digging through all the paper but it all looks good so far.

It may be normal but the company are even collecting the box.
"
 
 
Team:
Dan and Jamie
 
 
 


Review 23 Aug 2017
Recommended by customer in BS16
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.4982, -2.5654
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from our 3 bed house to another local property
 
Cost: £300
 

"Very helpful throughout the day"
 
 
 
 

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