G B Liners

2 Wilkinson Road, Love Lane Industrial Estate
CIRENCESTER
Gloucestershire
GL7 1YT
51.7033, -1.9613

Removers

www.gbliners.com

cirencester@gbliners.com

01285 641 003

01285 654 550

Listed under: Removers - Domestic, Removers - International - Overseas

98% recommended: 9.4/10
200 reviews since 2008

Satisfaction Ratings

Overall Rating		9.4/10

Packing & Handling		9.3/10

Collection & delivery		9.6/10

Service		9.7/10

Value		8.9/10



Code of Practice

Code of practice	82%

Description	99%

Loss or damage	96%

Claims timing	85%

Cancellation	90%

Protection options	96%

Claims procedure	79%

Recent Reviews

" We have used GB Liners twice now and will definitely use them again. All members of staff have been helpful and professional." more

" I couldn’t have wished for a better service. The removal men were courteous and packed/ transported and delivered my possessions with care. I was very...." more

" Really good team from the start to the finish. Very impressed with the service given and everything went very smoothly." more

" An excellent service." more

About Us (Information provided by the businesses)

Businesses: login to your control panel to add this information

Legal Name: G B Liners Ltd. Limited Company.

SUMMARY OF ALL REVIEWS

Reviews by Month
You need to upgrade your Flash Player
Reputations are not built overnight. Don't be impressed by a few old reviews which may not be representative. Referenceline recommends that you look for a track record of ratings and reviews in at least 9 of the last 24 months.



Reviews that match your Budget (click to filter these reviews below)

You need to upgrade your Flash Player
See if this business has the experience to match your needs. This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind.

REVIEWS LISTED BELOW
Sort:	» 10 9 8 7 6 5 4 3 2 1
Filter:

Review 10 May 2012 Recommended by customer in Cheltenham, GL54 51.8747, -1.7720 business G B Liners http://www.referenceline.com/removers-in-cirencester-gbliners-15427	Cost: £800

Satisfaction Ratings

Overall Rating

9.8/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		9/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"We have used GB Liners twice now and will definitely use them again. All members of staff have been helpful and professional."

Review 30 Apr 2012 Recommended by customer in Moreton-in-Marsh, GL56 51.9898, -1.7047 business G B Liners http://www.referenceline.com/removers-in-cirencester-gbliners-15427	Cost: £1200

Satisfaction Ratings

Overall Rating

9/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		6/10
The firm's charges are reasonable for the work involved

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Review 30 Apr 2012 Recommended by customer in Marlborough, SN8 51.4193, -1.7067 business G B Liners http://www.referenceline.com/removers-in-cirencester-gbliners-15427	Cost: £850

Satisfaction Ratings

Overall Rating

10/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"I couldn’t have wished for a better service. The removal men were courteous and packed/ transported and delivered my possessions with care. I was very impressed with the full service. The most shocking aspect was this company was the cheapest of three quotes which I obtained. "

Review 27 Apr 2012 Recommended by customer in Cirencester, GL7 51.7303, -1.9762 business G B Liners http://www.referenceline.com/removers-in-cirencester-gbliners-15427	Cost: £1186

Satisfaction Ratings

Overall Rating

10/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Really good team from the start to the finish. Very impressed with the service given and everything went very smoothly."

Review 24 Apr 2012 Recommended by customer in Fairford, GL7 51.7126, -1.7723 business G B Liners http://www.referenceline.com/removers-in-cirencester-gbliners-15427	Cost: £1080

Satisfaction Ratings

Overall Rating

8.5/10

Show All


Packing & Handling		9/10
The firm took care in packing and handling our property

Collection & delivery		9/10
Our property was collected and delivered as agreed

Service		9/10
The staff were presentable punctual and polite

Value		7/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Review 13 Apr 2012 Recommended by customer in Amlwch, LL68 53.4134, -4.3301 business G B Liners http://www.referenceline.com/removers-in-cirencester-gbliners-15427	Cost: £2000

Satisfaction Ratings

Overall Rating

10/10

Show All


Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Review 23 Mar 2012 Recommended by customer in Cirencester, GL7 51.7215, -1.9705 business G B Liners http://www.referenceline.com/removers-in-cirencester-gbliners-15427

Satisfaction Ratings

Overall Rating

9.8/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		9/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"An excellent service."

Review 17 Mar 2012 Recommended by customer in Swindon, SN1 51.5528, -1.7927 business G B Liners http://www.referenceline.com/removers-in-cirencester-gbliners-15427

Satisfaction Ratings

Overall Rating

9.5/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		8/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Review 12 Mar 2012 No Recommendation by customer in Cirencester, GL7 51.6586, -2.0241 business G B Liners http://www.referenceline.com/removers-in-cirencester-gbliners-15427	Cost: £1325

Satisfaction Ratings

Overall Rating

5.8/10

Show All


Packing & Handling		7/10
The firm took care in packing and handling our property

Collection & delivery		7/10
Our property was collected and delivered as agreed

Service		6/10
The staff were presentable punctual and polite

Value		3/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Contents of house were moved 50 yds into own store room

"Men were OK. Last used GBL in 2007 – team were much better & more willing. A lot of complaining about management clients don’t need to know that."

Review 9 Mar 2012 Recommended by customer in Cheltenham, GL54 51.8749, -1.8140 business G B Liners http://www.referenceline.com/removers-in-cirencester-gbliners-15427	Cost: £725

Satisfaction Ratings

Overall Rating

10/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Review 29 Feb 2012 Recommended by customer in Craven Arms, SY7 52.4678, -2.6097 business G B Liners http://www.referenceline.com/removers-in-cirencester-gbliners-15427	Cost: £3500

Satisfaction Ratings

Overall Rating

10/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"This firm employs staff who are well trained and courteous to a fault. They understand exactly how to dismantle and pack a large grand piano and an 18th c long case clock. On reassembly the piano was not even out of time and the clock started immediately."

Review 29 Feb 2012 Recommended by customer in Malmesbury, SN16 51.5804, -2.1950 business G B Liners http://www.referenceline.com/removers-in-cirencester-gbliners-15427	Cost: £2100

Satisfaction Ratings

Overall Rating

9.3/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		8/10
The staff were presentable punctual and polite

Value		9/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Several items to be export wrapped. A very large silk picture to be crated. Lots of plants in pots.

"I was very impressed by the care taken in packing delicate China and other fragile items. On a more general note, nothing was too much trouble."

Review 23 Feb 2012 Recommended by customer in Alford, LN13 53.2649, 0.2023 business G B Liners http://www.referenceline.com/removers-in-cirencester-gbliners-15427	Cost: £2900

Satisfaction Ratings

Overall Rating

10/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Excellent service from all staff. Cirencester admin team were very helpful, efficient. The crew who actually moved us were from Leeds Jim, Jez & Terry. They were amazing! They took all the stress away. Fantastic service."

Review 16 Feb 2012 Recommended by customer business G B Liners http://www.referenceline.com/removers-in-cirencester-gbliners-15427	Cost: £6000

Satisfaction Ratings

Overall Rating

9.5/10

Show All


Packing & Handling		8/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Handled our crosiers move very well. Staff were always helpful and calm. "

Review 8 Feb 2012 Recommended by customer in Shrewsbury, SY3 52.6980, -2.7707 business G B Liners http://www.referenceline.com/removers-in-cirencester-gbliners-15427	Cost: £3638

Satisfaction Ratings

Overall Rating

9/10

Show All


Packing & Handling		8/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		8/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Review 6 Feb 2012 Recommended by customer business G B Liners http://www.referenceline.com/removers-in-cirencester-gbliners-15427	Cost: £2532

Satisfaction Ratings

Overall Rating

10/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"All the staff were excellent and handled everything beautifully. The office staff were excellent and helpful. Thanks to Rob, Julian, Diane, Mandy & Stella."

Review 2 Feb 2012 Recommended by customer in Widnes, WA8 53.3707, -2.7783 business G B Liners http://www.referenceline.com/removers-in-cirencester-gbliners-15427	Cost: £1250

Satisfaction Ratings

Overall Rating

9.8/10

Show All


Packing & Handling		9/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Review 25 Jan 2012 Recommended by customer in Cheltenham, GL54 51.8272, -1.8292 business G B Liners http://www.referenceline.com/removers-in-cirencester-gbliners-15427

Satisfaction Ratings

Overall Rating

8.8/10

Show All


Packing & Handling		9/10
The firm took care in packing and handling our property

Collection & delivery		9/10
Our property was collected and delivered as agreed

Service		9/10
The staff were presentable punctual and polite

Value		8/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Removal men were great! Very courteous, knowledgeable & clearly well-trimmed. Too much paperwork from our admin perspective – particularly difficult to keep track of when you’re moving house!"

Review 18 Jan 2012 Recommended by customer in Aylesbury, HP22 51.8018, -0.7315 business G B Liners http://www.referenceline.com/removers-in-cirencester-gbliners-15427	Cost: £3768

Satisfaction Ratings

Overall Rating

8.3/10

Show All


Packing & Handling		8/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		8/10
The staff were presentable punctual and polite

Value		7/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"The furniture was in store for 20 week."

Review 13 Jan 2012 Recommended by customer in Newent, GL18 51.9254, -2.4074 business G B Liners http://www.referenceline.com/removers-in-cirencester-gbliners-15427	Cost: £1000

Satisfaction Ratings

Overall Rating

8/10

Show All


Packing & Handling		7/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		5/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Charged a massive 3 % for using a credit card – charge was buried and we weren’t warned about this (annoying as we had other payment options)."

» 10 9 8 7 6 5 4 3 2 1