Kenneth Hayton Removals & Storage

Unit 2 Lochar Industrial Estate, Catherinefield Road
Dumfries
Dumfriesshire
DG1 3PJ

55.1009, -3.5653

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.7/10
255 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 255 reviews since 2006
 
 
 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The quote was very reasonable. I was quoted for 8 boxes but they took absolutely everything (about 10/11 boxes and a suitcase and 2 mirrors). Staff were polite and efficient and items were delivered p...."   more
 
" This is the second move handled by Kenneth Hayton. I cannot speak too highly of the people and their effectiveness in accomplishing the task."   more
 
" Absolutely excellent service at both houses. Would recommend this removal firm to anybody. Very well done to all involved! 10/10"   more
 
" professional and careful service "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 86%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 83%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 79%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 83%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 78%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 75%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

brilliant 7
care 12
careful 8
courteous 18
definitely 6
delighted 6
delivery 7
difficult 7
efficient 23
employees 6
excellent 50
extremely 7
fantastic 6
friendly 28
friends 6
furniture 8
good 23
goods 7
great 15
guys 6
happy 7
hard 10
Hayton 26
Haytons 16
help 7
helpful 57
highly 14
impressed 6
K 7
Kenneth 20
Kenny 6
notice 6
Obliging 6
packed 6
packing 8
pleasant 6
pleased 8
polite 27
professional 33
quote 6
recommend 33
recommended 6
removal 27
Removals 13
service 66
short 6
Storage 15
store 6
team 14
trouble 21
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Sep 2015
Recommended by customer in LS2
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
53.8041, -1.5589
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Collected boxes from Jordan and delivered in Leeds.
 

"The quote was very reasonable. I was quoted for 8 boxes but they took absolutely everything (about 10/11 boxes and a suitcase and 2 mirrors). Staff were polite and efficient and items were delivered promptly and surely. Excellent on all fronts. Reagan.
"
 
 
 
 
 
 


Review 4 Aug 2015
Recommended by customer in DG2
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
54.8902, -3.6777
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1356
 
 
 
 


Review 18 Jun 2015
Recommended by customer in GB6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 22 Apr 2015
Recommended by customer in G12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.8794, -4.3086
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Split load, storage and move to daughters new holiday home. Beefed up delivery staff as daughter. Arrived from abroad with limited time available.
 
Cost: £4400

"This is the second move handled by Kenneth Hayton. I cannot speak too highly of the people and their effectiveness in accomplishing the task."
 
 
 
 
 
 


Review 27 Jan 2015
Recommended by customer in DG1
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
55.0630, -3.5803
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Transfer of piano from upstairs room in my house to another house.
 
Cost: £312

"Absolutely excellent service at both houses. Would recommend this removal firm to anybody. Very well done to all involved! 10/10"
 
 
 
 
 
 


Review 26 Jan 2015
Recommended by customer in DG1
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
55.0737, -3.5987
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 8 Jan 2015
Recommended by customer in SY6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.5373, -2.7914
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full house removal from SW Scotland to Shropshire

"professional and careful service
"
 
 
Team:
cameron, jim, adam
 
 
 


Review 19 Dec 2014
Recommended by customer in NN17
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.5233, -0.6069
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Kenneth Hayton Removals packed and safely delivered the contents from our 5 bed house in Dumfriesshire to a new home in Northamptionshire. It took two lorry loads together with two trailers. For us it was a big move. Kenny and the team were absolutely first class, caring and very considerate of all of the sensitivities surrounding a move.
 
Cost: £3260
 

"Moving house is a stressful time for anyone, after 11yrs in a five bed house with four children we were no exception. Kenneth Hayton Removals could not have been any more careful, considerate or professional if they tried. Nothing was too much trouble and they kept us informed every step of the way. The team were courteous, efficient and very professional. We would not hesitate to recommend them to anybody.

A big well done and a huge thank you to Kenny and the team."
 
 
Team:
Kenny Hayton, Steve and Adan and the whole team at Kenneth Hayton Removals
 
 
 


Review 17 Dec 2014
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
55.0658, -3.5922
 
 
Satisfaction Ratings
 
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From house to storage

"All staff are very professional, helpful and friendly. This is the third time we have used Haytons and would use them again.

They were very generous with boxes,wrapping paper,tape and bubble wrap."
 
 
Team:
All of the team have been and continue to be helpful.
 
 
 


Review 12 Dec 2014
Recommended by customer in SP8
51.0432, -2.2820
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Scotland to England.
 
Cost: £2904

"Very helpful men who worked very hard. Excellent."
 
 
 
 
 
 

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