Matthew James Removals & Storage Ltd

Unit 10 Masthead, Capstan Court, Crossways Business Park
Dartford
Kent
DA2 6QG

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Matthew James Removals & Storage Ltd 9.5/100
349 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
 9.5 /10 Overall Rating 9.5/10
Based on 349 reviews since 2008
 
 
 
Sales & Support 9.2/10 Sales & Support Rating 9.2
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property
 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed
 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite
 
Value 9.2/10 Value Rating 9.2
The price represents value for money
 
 
 
Recent Reviews 
 
" Very polite at both ends of the move. All of our belongings seem to have survived the journey (a little warping of a couple of wooden items, but that might be simply because of the change in climate)....."   more
 
" Great decision, the whole team, from my first call to the last empty box collection were thorough, prompt, courteous, efficient, cheerful and professional throughout. On my request when booking, the t...."   more
 
" I cannot in truth remember answers to all previous questions re liability etc, but could not leave blank. I answered yes because you were so thorough, professional, courteous, efficient, cheerful thro...."   more
 
" Matthew James are easy to talk to and keep in regular contact. They can be relied upon to deliver your belongings safely."   more
 
About Us

Moving home is not about transport. It's about people. Of course when you first consider moving your home in the UK, to Europe or to another continent, your first consideration is the cost. But that's just part of it.

When you move home you do more than just move location. You change your life completely. Even if you only move to the next town you have new friends, schools, jobs and opportunities. It's an important decision and an emotional experience. There is the potential for lots to go wrong; it's our job to make sure nothing does.

Right from the start we'll use our experience to guide you, advise you, encourage you and help to make hard decisions easy. This website describes our services, but as you click through the pages for UK moving, international moving, commercial moving, or storage, always bear in mind: it's not what you do, it's how you do it that really matters.

That's the Matthew James difference.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 76%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 85%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 90%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 74%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 8
arrived 14
better 7
boxes 14
Brilliant 13
care 16
careful 7
certainly 8
courteous 18
crew 14
definitely 16
Delivery 9
efficient 28
Excellent 60
experience 7
extremely 15
family 13
Fantastic 11
finish 11
free 7
friendly 32
friends 15
furniture 15
Good 29
Great 22
guys 13
happy 9
hard 12
helped 11
helpful 51
highly 13
impressed 10
involved 7
James 54
Mathew 15
Matthew 41
packed 9
packing 20
pleasant 7
pleased 18
polite 34
professional 34
property 10
really 9
received 9
recommend 48
removal 36
service 83
team 28
thank 20
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Apr 2016
Recommended by customer in N4 3
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
30m^3 from London to France

"Very polite at both ends of the move. All of our belongings seem to have survived the journey (a little warping of a couple of wooden items, but that might be simply because of the change in climate). Our belongings were stored without complaint (just with extra payment!) for as long as we needed even though we were unsure of the length of time as we were house-hunting. Hints were made that our belongings could be delivered more promptly than they actually were, but the delay was actually not too terrible. Good experience all round."
 
 
 
 

Review 11 Apr 2016
Recommended by customer in BR7
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Having used Matthew James before to move house, I didn''t consider any other removal company when we ''upped sticks'' once again recently.

"Great decision, the whole team, from my first call to the last empty box collection were thorough, prompt, courteous, efficient, cheerful and professional throughout. On my request when booking, the team leader from my first move was looked up and booked once again. Excellent, thank you."
 
 
Team:
Martin, Andy, Dean
 
 
 

Review 11 Apr 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"I cannot in truth remember answers to all previous questions re liability etc, but could not leave blank. I answered yes because you were so thorough, professional, courteous, efficient, cheerful throughout that I can't imagine anything was missed."
 
 
 
 

Review 23 Mar 2016
Recommended by customer in M50
 
 
Satisfaction Ratings
 
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 6/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from an apartment in Salford Quays to an apartment in a town south of Hamburg.

"Matthew James are easy to talk to and keep in regular contact. They can be relied upon to deliver your belongings safely."
 
 
 
 

Review 16 Mar 2016
Recommended by customer in G77
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Part load from Spain to Scotlland. Once in October last year and again in February this year 2016. Our wine collection had to come and a walking stick from The Walk to Santiago de Compostela! The cat went separately.

"I have used Matthew James twice now. The first contact being with the Office in the UK. Jayde and her colleagues are all so helpful. Everything was extremely efficient. Dates and times made by email or telephone. Packers were very good and nothing was damaged or broken. Delivery both times went well and the men placed cartons etc., where I wanted them. All in all, I would recommend Matthew James with confidence."
 
 
Team:
Jayde
 
 
 

Review 26 Feb 2016
Recommended by customer in DN33
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
This was a move from southern Spain to the north of England. Andy Brien and Lito in Spain were superb. Andy made me feel so confident that all would go well and nothing was too much trouble. They worked tirelessly to pack furniture and take it and boxes from the ninth floor. Delivery back in the UK was quick and efficient and the guys were friendly and helpful. A thoroughly professional service. Once Andy had been to do the preliminary check I had no thoughts of getting any more quotes, even though the quote followed a few days later Thanks

"See above"
 
 
Team:
Andy Brien and Lito
 
 
 

Review 12 Feb 2016
Recommended by customer in N11
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
After spending our working life overseas we were ready to retire. A stressful time.We had items from our home in Qatar to be sent to our home in London and also to our home in Spain.Matthew James organised an agent to pack our shipment in Qatar to be sent to the UK with certains items marked ''Spain''. The shipment arrived and certain items were packed in London to join the rest of the shipment to be forwarded to Spain.Two weeks later this arrived at our apartment in Spain. All sorted..everything in the right place and all in excellent condition.I might add all arranged by email..fantastic

"We were in Qatar and needed to move some of our household goods to London and some to Spain.We got three quotes but Matthew James were the only ones who had a comprehensive plan about getting our part shipment to Spain.
They organised a removal company in Qatar to pack the shipment and arrange all the documents needed for exporting.It was sent groupage as we didn't need to move our whole household.We had no time schedule as long as things arrived eventually.
The thing that impressed me the most was that my emails were answered mostly within the hour and I did have lots of questions...all the documents were sent via email and all payments on the net. This was great for us.
When you are dealing with a company from a distance its so reassuring when you know someone can be contacted and will reply straight away. It makes it less stressful and gives you time to sort out the hundreds of other things you have to do when you leave a country.
The end result....our shipment arrived in London. This was unpacked and some things from our house here were packed up to join the items intended for Spain.
We were notified when the shipment would arrive at the depot in Spain so we arranged flights to be there to receive it all.
All items received in Spain...every single member of the teams involved were outstanding...including the guys in Qatar."
 
 
Team:
Anthony Foy, Arman, Martin P, Stewart
 
 
 

Review 11 Feb 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"I was very happy with Matthew James. The whole stressful experience of moving was made so much easier because of their courteous and friendly attitude."
 
 
 
 

Review 2 Feb 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"The service overall was great, the removal team were helpful, friendly and mildly entertaining."
 
 
 
 

Review 29 Jan 2016
Recommended by customer in CT6
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We had already spoken to Jill Finch to say how pleased we were with the crew who moved us on the 28th.

"The only name we caught was Stuart and he and the team were the best we have ever had and we have made a career out of moving house. Politeness, consideration for our property and although our new place is quite rundown and ready for renovation these guys treated it like their own. Value for money and great service. Be proud of your staff

Great service good price can't fault this company and their staff.

John"
 
 
Team:
Stuart
 
 
 

Review 24 Jan 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

""
 
 
 
 

Review 6 Jan 2016
Recommended by customer in BN18
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Marbella to West Sussex England , Household goods etc .

"Painless which is what one wants when moving,
The people involved in quoting the price,the packers, the transport,we're all 1st class,and I would recommend this company to anybody who wants a painless experience when moving."
 
 
 
 

Review 6 Jan 2016
Recommended by customer in SW10
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from a luxury apartment in Paris to a luxury home in London

"Staff were very careful with all my employer's belongings and made sure any pre existing damage to property was properly documented and brought to my attention.

The nature of this move meant last minute changes to the brief, adding items to be transported. Despite some initial disappointment, staff on the ground managed to finish within the allocated time and to a very high standard.

I was particularly impressed with the way only two men managed to lift a baby grand piano and take it downstairs using sheer force.

Even when Matt and Matthew interjected during heavy lifting, they never used inappropriate language, which I thought was a credit to their professionalism."
 
 
Team:
Matt, Matthew
 
 
 

Review 23 Dec 2015
Recommended by customer in 1150
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
From Finland to France, the contents of an apartment, including some fragile items

"This is the second time our family has had experience with the firm and both times we have been very happy with the level of service and professionalism of the staff

"
 
 
Team:
Matthew
 
 
 

Review 21 Dec 2015
Recommended by customer in 0375
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from Kent to Spain

"We can't praise this company highly enough. We were pleased with every aspect from start to finish.
We were particularly impressed with the care and consideration given to our furniture and boxes and we were delighted that when the truck arrived in Spain it was the same crew who collected everything from us in the UK - real personal service!! We would have no hesitation in recommending your services.

The even arranged our room for us!!!!!!"
 
 
Team:
Matt, Matthew, Spencer, Jason and Paul
 
 
 

Review 21 Dec 2015
Recommended by customer in TN16
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
UK to Spain

"First time using a removal firm and booked Matthew James for my mother's move because of excellent reviews and references. They were superb from start to finish - all staff were so friendly and helpful, both in UK & Spain. And everything was packed so well. Absolutely no complaints - I wouldn't hesitate to use them again and would certainly recommend them."
 
 
Team:
Dan, Matthew, Paul, Jill
 
 
 

Review 13 Dec 2015
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 6/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Very professional company"
 
 
 
 

Review 10 Dec 2015
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

""
 
 
 
 

Review 10 Dec 2015
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

""
 
 
 
 

Review 10 Dec 2015
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Very satisfactory removal firm."
 
 
 
 
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