Macdougalls Removals & Storage

Head Office, The Depository, Torrin Road, Broadford
ISLE OF SKYE

IV49 9AB
57.2419, -5.9124

Removers

www.macdougalls.co.uk

sales@macdougalls.co.uk

01471 822 777

01471 822 899

Listed under: Removers - Commercial, Removers - Domestic, Removers - International - Overseas

98% recommended: 9.6/10
162 reviews since 2007

Satisfaction Ratings

Overall Rating		9.6/10

Packing & Handling		9.5/10

Collection & delivery		9.7/10

Service		9.8/10

Value		9.4/10



Code of Practice

Code of practice	94%

Description	100%

Loss or damage	96%

Claims timing	86%

Cancellation	90%

Protection options	95%

Claims procedure	86%

Claim handling	100%

Recent Reviews

" Moved us very competently despite severe weather conditions. All staff were very helpful & pleasant, introduced themselves & worked well despite the w...." more

" Excellent service. Have used Macdougalls previously and would definitely use them again." more

" A very efficient company to deal. Exceeded all our expectations." more

" This is second time used Macdougalls & as before everything OK." more

About Us (Information provided by the businesses)

Businesses: login to your control panel to add this information

Legal Name: Macdougalls Removals & Storage.

SUMMARY OF ALL REVIEWS

Reviews by Month
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Reviews that match your Budget (click to filter these reviews below)

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REVIEWS LISTED BELOW
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Review 13 Dec 2011 Recommended by customer in Portree, IV51 57.4111, -6.1944 business Macdougalls Removals & Storage http://www.referenceline.com/removers-in-isleofskye-macdougallsremovalsstorage-14870	Cost: £475

Satisfaction Ratings

Overall Rating

9/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		6/10
The firm's charges are reasonable for the work involved

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Customer Review

Review 12 Dec 2011 Recommended by customer in Portree, IV51 57.3403, -6.1163 business Macdougalls Removals & Storage http://www.referenceline.com/removers-in-isleofskye-macdougallsremovalsstorage-14870	Cost: £3405

Satisfaction Ratings

Overall Rating

10/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Moved us very competently despite severe weather conditions. All staff were very helpful & pleasant, introduced themselves & worked well despite the weather."

Review 13 Nov 2011 Recommended by customer in Isle of Skye, IV44 57.0860, -5.8800 business Macdougalls Removals & Storage http://www.referenceline.com/removers-in-isleofskye-macdougallsremovalsstorage-14870	Cost: £2400

Satisfaction Ratings

Overall Rating

9/10

Show All


Packing & Handling		9/10
The firm took care in packing and handling our property

Collection & delivery		9/10
Our property was collected and delivered as agreed

Service		9/10
The staff were presentable punctual and polite

Value		9/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Review 9 Nov 2011 Recommended by customer in Isle of Skye, IV44 57.0860, -5.8800 business Macdougalls Removals & Storage http://www.referenceline.com/removers-in-isleofskye-macdougallsremovalsstorage-14870	Cost: £1194

Satisfaction Ratings

Overall Rating

10/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Excellent service. Have used Macdougalls previously and would definitely use them again."

Review 4 Nov 2011 Recommended by customer in Elgin, IV30 57.6404, -3.3028 business Macdougalls Removals & Storage http://www.referenceline.com/removers-in-isleofskye-macdougallsremovalsstorage-14870

Satisfaction Ratings

Overall Rating

10/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Review 1 Nov 2011 Recommended by customer in Basingstoke, RG22 51.2292, -1.1407 business Macdougalls Removals & Storage http://www.referenceline.com/removers-in-isleofskye-macdougallsremovalsstorage-14870	Cost: £3600

Satisfaction Ratings

Overall Rating

10/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

From bungalow to 3 storey town house.

"A very efficient company to deal. Exceeded all our expectations."

Review 30 Oct 2011 Recommended by customer in Isle of Skye, IV42 57.2435, -5.8544 business Macdougalls Removals & Storage http://www.referenceline.com/removers-in-isleofskye-macdougallsremovalsstorage-14870

Satisfaction Ratings

Overall Rating

10/10

Show All


Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Review 20 Oct 2011 Recommended by customer in Isle of Skye, IV41 57.2725, -5.7368 business Macdougalls Removals & Storage http://www.referenceline.com/removers-in-isleofskye-macdougallsremovalsstorage-14870	Cost: £1080

Satisfaction Ratings

Overall Rating

9.8/10

Show All


Packing & Handling		9/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Review 15 Oct 2011 Recommended by customer in Grantham, NG32 52.9805, -0.6716 business Macdougalls Removals & Storage http://www.referenceline.com/removers-in-isleofskye-macdougallsremovalsstorage-14870	Cost: £2445

Satisfaction Ratings

Overall Rating

9.7/10

Show All


Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		9/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"This is second time used Macdougalls & as before everything OK."

Review 7 Oct 2011 Recommended by customer in Portree, IV51 57.5421, -6.3167 business Macdougalls Removals & Storage http://www.referenceline.com/removers-in-isleofskye-macdougallsremovalsstorage-14870	Cost: £1475

Satisfaction Ratings

Overall Rating

9.7/10

Show All


Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		9/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Review 15 Sep 2011 Recommended by customer in Ullapool, IV26 57.8964, -5.1587 business Macdougalls Removals & Storage http://www.referenceline.com/removers-in-isleofskye-macdougallsremovalsstorage-14870	Cost: £510

Satisfaction Ratings

Overall Rating

10/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Had to move an expensive piano within a rural & remote location in North West Scotland. Difficult single track roads! From start to finish a very professional service, kept updated & at no time. Did I feel concerned about the piano being safely delivered. Would use again the removal service & recommend."

Review 14 Sep 2011 Recommended by customer in Isle of Skye, IV44 57.0983, -5.8662 business Macdougalls Removals & Storage http://www.referenceline.com/removers-in-isleofskye-macdougallsremovalsstorage-14870	Cost: £1299

Satisfaction Ratings

Overall Rating

10/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"From start to finish everything went very smoothly and the job was done most efficiently. It proved to be much less stressful than feared, thanks to the cheerful, hard working crew."

Review 3 Sep 2011 Recommended by customer in Isle of South Uist, HS8 57.1651, -7.3722 business Macdougalls Removals & Storage http://www.referenceline.com/removers-in-isleofskye-macdougallsremovalsstorage-14870	Cost: £1899

Satisfaction Ratings

Overall Rating

9.8/10

Show All


Packing & Handling		9/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

"I was perfectly satisfied with all the work carried out. The staff were courteous & effective in their work. A job well done!"

Review 1 Sep 2011 Recommended by customer in Strathcarron, IV54 57.4074, -5.8143 business Macdougalls Removals & Storage http://www.referenceline.com/removers-in-isleofskye-macdougallsremovalsstorage-14870	Cost: £1600

Satisfaction Ratings

Overall Rating

10/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"All round excellent service and would definitely use the company again."

Review 28 Aug 2011 Recommended by customer 52.911349, -0.641465 business Macdougalls Removals & Storage http://www.referenceline.com/removers-in-isleofskye-macdougallsremovalsstorage-14870	Cost: £960

Satisfaction Ratings

Overall Rating

9.7/10

Show All


Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		9/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Review 25 Aug 2011 Recommended by customer in Edinburgh, EH15 55.9540, -3.1116 business Macdougalls Removals & Storage http://www.referenceline.com/removers-in-isleofskye-macdougallsremovalsstorage-14870	Cost: £999

Satisfaction Ratings

Overall Rating

10/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite