Brosnan & Son Removals & Storage Ltd

Unit 16, Atlas Business Centre, Oxgate Lane, Staples Corner
LONDON

NW2 7HJ
51.5681, -0.2327

Removers

www.brosnanremovals.co.uk

brosnanremovals@aol.com

020 8452 3452

020 8452 3453

Listed under: Removers - Domestic

99% recommended: 9.5/10
108 reviews since 2008

Satisfaction Ratings

Overall Rating		9.5/10

Packing & Handling		9.4/10

Collection & delivery		9.7/10

Service		9.7/10

Value		9.3/10



Code of Practice

Code of practice	94%

Description	99%

Loss or damage	92%

Claims timing	75%

Cancellation	85%

Protection options	93%

Claims procedure	71%

Recent Reviews

" My wife and I were most impressed with the quality of service- very efficient and friendly. We have already recommended you to friends, who share our...." more

" Very friendly, helpful and flexible staff on the 2 days involved in the removals. Went out of their way to solve any problem. Eg. Removing cupboard (w...." more

" The move went smoothly and the removal men were helpful and efficient." more

" We would be very happy to recommend this firm. Brosnans approached the job with competence and energy, completing the move in a day less than competit...." more

About Us (Information provided by the businesses)

Businesses: login to your control panel to add this information

Legal Name: Brosnan & Son Removals & Storage Ltd. Limited Company.

SUMMARY OF ALL REVIEWS

Reviews by Month
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Reviews that match your Budget (click to filter these reviews below)

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REVIEWS LISTED BELOW
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Review 10 May 2012 Recommended by customer in Chesham, HP5 51.7086, -0.6095 business Brosnan & Son Removals & Storage Ltd http://www.referenceline.com/removers-in-london-brosnansonremovalsstorageltd-14970	Cost: £1600

Satisfaction Ratings

Overall Rating

10/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"My wife and I were most impressed with the quality of service- very efficient and friendly. We have already recommended you to friends, who share our satisfaction."

Review 9 May 2012 Recommended by customer in Bushey, WD23 51.6386, -0.3323 business Brosnan & Son Removals & Storage Ltd http://www.referenceline.com/removers-in-london-brosnansonremovalsstorageltd-14970	Cost: £1597

Satisfaction Ratings

Overall Rating

10/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

"Very friendly, helpful and flexible staff on the 2 days involved in the removals. Went out of their way to solve any problem. Eg. Removing cupboard (which required wing tools) to enable us to get in our bed and fridge. Very satisfied courteous!"

Review 4 May 2012 Recommended by customer in Preston, PR4 53.7568, -2.8666 business Brosnan & Son Removals & Storage Ltd http://www.referenceline.com/removers-in-london-brosnansonremovalsstorageltd-14970	Cost: £3000

Satisfaction Ratings

Overall Rating

9.5/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		9/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		9/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"The move went smoothly and the removal men were helpful and efficient."

Review 12 Apr 2012 Recommended by customer in Croydon, CR0 51.3688, -0.0893 business Brosnan & Son Removals & Storage Ltd http://www.referenceline.com/removers-in-london-brosnansonremovalsstorageltd-14970

Satisfaction Ratings

Overall Rating

9.5/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		9/10
The staff were presentable punctual and polite

Value		9/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"We would be very happy to recommend this firm. Brosnans approached the job with competence and energy, completing the move in a day less than competitors which made things easier for us. No breakages and all artwork handled with care."

Review 5 Apr 2012 Recommended by customer in Fleet, GU52 51.2633, -0.8330 business Brosnan & Son Removals & Storage Ltd http://www.referenceline.com/removers-in-london-brosnansonremovalsstorageltd-14970	Cost: £1950

Satisfaction Ratings

Overall Rating

9.5/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		8/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Excellent service."

Review 29 Mar 2012 Recommended by customer in London, NW6 51.5400, -0.2025 business Brosnan & Son Removals & Storage Ltd http://www.referenceline.com/removers-in-london-brosnansonremovalsstorageltd-14970	Cost: £650

Satisfaction Ratings

Overall Rating

9.5/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		8/10
The firm's charges are reasonable for the work involved

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

Review 29 Mar 2012 Recommended by customer in London, N20 51.6282, -0.1919 business Brosnan & Son Removals & Storage Ltd http://www.referenceline.com/removers-in-london-brosnansonremovalsstorageltd-14970

Satisfaction Ratings

Overall Rating

10/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

"Polite, helpful & good humored team who made the move less traumatic. Efficient and no breakages."

Review 28 Mar 2012 Recommended by customer in Farnham, GU10 51.1973, -0.8210 business Brosnan & Son Removals & Storage Ltd http://www.referenceline.com/removers-in-london-brosnansonremovalsstorageltd-14970	Cost: £2560

Satisfaction Ratings

Overall Rating

7/10

Show All


Packing & Handling		5/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		6/10
The staff were presentable punctual and polite

Value		7/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"I know removal men have to crack in whip and set moving. But occasionally men should slow down."

Review 22 Mar 2012 Recommended by customer in London, NW6 51.5335, -0.1899 business Brosnan & Son Removals & Storage Ltd http://www.referenceline.com/removers-in-london-brosnansonremovalsstorageltd-14970	Cost: £883

Satisfaction Ratings

Overall Rating

10/10

Show All


Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Review 8 Mar 2012 Recommended by customer in Walton on the Naze, CO14 51.8480, 1.2711 business Brosnan & Son Removals & Storage Ltd http://www.referenceline.com/removers-in-london-brosnansonremovalsstorageltd-14970	Cost: £480

Satisfaction Ratings

Overall Rating

9.3/10

Show All


Packing & Handling		8/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		9/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Recommend for any removal from on to London. Very satisfied with service provided – all costs clearly set out – competitive rate."

Review 17 Feb 2012 Recommended by customer in Eastbourne, BN23 50.7931, 0.3317 business Brosnan & Son Removals & Storage Ltd http://www.referenceline.com/removers-in-london-brosnansonremovalsstorageltd-14970	Cost: £1200

Satisfaction Ratings

Overall Rating

9.5/10

Show All


Packing & Handling		9/10
The firm took care in packing and handling our property

Collection & delivery		9/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		10/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Review 10 Feb 2012 Recommended by customer in London, W14 51.5031, -0.2150 business Brosnan & Son Removals & Storage Ltd http://www.referenceline.com/removers-in-london-brosnansonremovalsstorageltd-14970	Cost: £2107

Satisfaction Ratings

Overall Rating

9.3/10

Show All


Packing & Handling		9/10
The firm took care in packing and handling our property

Collection & delivery		9/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		9/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Have used this company many times over the years at the time, storage for 2 years. They are prompt, polite and treat the good with care. They re-installed to satisfaction."

Review 9 Feb 2012 Recommended by customer in Shrewsbury, SY3 52.7139, -2.7950 business Brosnan & Son Removals & Storage Ltd http://www.referenceline.com/removers-in-london-brosnansonremovalsstorageltd-14970	Cost: £1800

Satisfaction Ratings

Overall Rating

9.5/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		8/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Review 4 Feb 2012 Recommended by customer in London, NW9 51.5880, -0.2653 business Brosnan & Son Removals & Storage Ltd http://www.referenceline.com/removers-in-london-brosnansonremovalsstorageltd-14970	Cost: £815

Satisfaction Ratings

Overall Rating

9.3/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		7/10
The firm's charges are reasonable for the work involved

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Customer Review

"I notified Brosnan that one article (an umbrella stand) was missing. Brosnan investigation but could not trace it. I did not pursue the matter as I did not really require it at my new residence. Cost of new replacement would have been about £30."

Review 2 Feb 2012 Recommended by customer in London, NW4 51.5828, -0.2140 business Brosnan & Son Removals & Storage Ltd http://www.referenceline.com/removers-in-london-brosnansonremovalsstorageltd-14970

Satisfaction Ratings

Overall Rating

9.8/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Value		9/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Excellent service – hope to use you again when we find a house!"

Review 2 Feb 2012 Recommended by customer in London, NW11 51.5811, -0.1868 business Brosnan & Son Removals & Storage Ltd http://www.referenceline.com/removers-in-london-brosnansonremovalsstorageltd-14970	Cost: £1250

Satisfaction Ratings

Overall Rating

8/10

Show All


Packing & Handling		8/10
The firm took care in packing and handling our property

Collection & delivery		8/10
Our property was collected and delivered as agreed

Service		8/10
The staff were presentable punctual and polite

Value		8/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Review 1 Feb 2012 Recommended by customer in London, NW11 51.5811, -0.1868 business Brosnan & Son Removals & Storage Ltd http://www.referenceline.com/removers-in-london-brosnansonremovalsstorageltd-14970	Cost: £964

Satisfaction Ratings

Overall Rating

7.5/10

Show All


Packing & Handling		8/10
The firm took care in packing and handling our property

Collection & delivery		7/10
Our property was collected and delivered as agreed

Service		8/10
The staff were presentable punctual and polite

Value		7/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Removals to one near & one distant destination."

Review 30 Jan 2012 Recommended by customer in London, N14 51.6374, -0.1375 business Brosnan & Son Removals & Storage Ltd http://www.referenceline.com/removers-in-london-brosnansonremovalsstorageltd-14970	Cost: £1500

Satisfaction Ratings

Overall Rating

9/10

Show All


Packing & Handling		9/10
The firm took care in packing and handling our property

Collection & delivery		9/10
Our property was collected and delivered as agreed

Service		9/10
The staff were presentable punctual and polite

Value		9/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Review 4 Jan 2012 Recommended by customer in Bushey, WD23 51.6644, -0.3689 business Brosnan & Son Removals & Storage Ltd http://www.referenceline.com/removers-in-london-brosnansonremovalsstorageltd-14970

Satisfaction Ratings

Overall Rating

10/10

Show All


Packing & Handling		10/10
The firm took care in packing and handling our property

Collection & delivery		10/10
Our property was collected and delivered as agreed

Service		10/10
The staff were presentable punctual and polite

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Review 24 Dec 2011 Recommended by customer in London, NW5 51.5575, -0.1496 business Brosnan & Son Removals & Storage Ltd http://www.referenceline.com/removers-in-london-brosnansonremovalsstorageltd-14970

Satisfaction Ratings

Overall Rating

8.5/10

Show All


Packing & Handling		8/10
The firm took care in packing and handling our property

Collection & delivery		9/10
Our property was collected and delivered as agreed

Service		9/10
The staff were presentable punctual and polite

Value		8/10
The firm's charges are reasonable for the work involved

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Move carried out efficiently and courteously."

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