Robinsons of Aylesbury

9-11 Edison Road, Rabans Lane Industrial Estate
Aylesbury
Buckinghamshire
HP19 8TE

51.8224, -0.8507

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
664 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 664 reviews since 2007
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The guys who moved the boxes and furniture were cheerful, polite and very helpful. The move was stress free for my husband who has heart problems and I was very grateful. Thank you."   more
 
" A stressful experience without doubt, moving house is made much, much more palatable with the support of accompany like Ribinsons of Aylesbury. The workers showed replsoect and seriousness, taking pri...."   more
 
" The whole move was carried out carefully and efficiently and the too them involved were most helpful. "   more
 
" Straight away from the initial visit to provide me a quote, Robinsons were professional and very courteous. They came back with a competitive quote very quickly. On the actual moving day, the movers w...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 84%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 89%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 82%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 29
B 19
belongings 18
best 14
boxes 25
care 43
careful 18
certainly 14
cheerful 14
courteous 32
crew 29
damage 19
definitely 14
delighted 15
delivery 15
difficult 14
easy 25
efficient 79
efficiently 28
Excellent 100
experience 28
extremely 25
fantastic 15
free 17
friendly 93
friends 17
furniture 36
good 81
goods 16
Great 53
guys 32
happy 47
hard 36
helpful 118
highly 32
packed 30
Packing 30
pleased 32
polite 75
professional 78
recommend 88
recommended 30
removal 72
Robinsons 137
service 170
storage 32
stress 29
stressful 27
team 74
Thank 40
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 25 Sep 2017
Recommended by customer in HP21
 My Age: 70 + 
51.8042, -0.7911
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had, our move over 2 days and we had a lot of stuff.
 

"The guys who moved the boxes and furniture were cheerful, polite and very helpful. The move was stress free for my husband who has heart problems and I was very grateful. Thank you."
 
 
 
 
Team:
A Hull D Stjohn Reece
 
 
 


Review 12 Sep 2017
Recommended by customer in OX44
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.7092, -1.0685
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Truly splendid, especially with the open, honest workmen who leapt at tasks with alacrity
 
Cost: £1300
 

"A stressful experience without doubt, moving house is made much, much more palatable with the support of accompany like Ribinsons of Aylesbury. The workers showed replsoect and seriousness, taking pride in the job and their careful execution of it. Everyone with an imminent move in the area will hear about our exceedingly positive experience."
 
 
Team:
Dale and his crew (Ace and another fellow whose name escape, but couldn't have been kinder)
 
 
 


Review 12 Sep 2017
Recommended by customer in LA11
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
54.1878, -2.9142
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The more involved furniture and appliances from the house and plants and equipment from the garden and garage.
 
Cost: £2280

"The whole move was carried out carefully and efficiently and the too them involved were most helpful. "
 
 
 
 
 
 


Review 5 Sep 2017
Recommended by customer in HP17
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.8049, -0.8680
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Robinsons helped with my house move.
 
Cost: £640
 

"Straight away from the initial visit to provide me a quote, Robinsons were professional and very courteous. They came back with a competitive quote very quickly. On the actual moving day, the movers were very friendly and professional. They took great care with my items when moving them to the van. I would highly recommend them to anyone. I could not have asked for a better service."
 
 
 
 


Review 4 Sep 2017
Recommended by customer in HP22
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.76102, -0.73086
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Brilliant experience using Robinsons to sort my house contents for 8 months and then move them into my new house.

"Invoicing process was easy. Items were well looked after. The guys that moved everything in were extremely polite, helpful and careful with everything. Would recommend, fantastic."
 
 
 
 


Review 21 Aug 2017
Recommended by customer in PO36
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.6613, -1.1509
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Early morning, efficient move!
Good humored.
Even though holiday time with hundreds of extra vehicles Ace and David still arrived in time to unload and place all items where marked. Thank you.
 
Cost: £1429

"Glad we asked you to move us, your men were helpful enthusiastic and must have been worn out but at all times were pleasant and courteous. "
 
 
 
 
Team:
Ace David
 
 
 


Review 16 Aug 2017
Recommended by customer in HP22
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.8712, -0.7773
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was a big move from a large 4 bedrooms house + double garage+ stables and large gardens with all the internal and external large items that were undertaken in approx 41/2 hours and then off to Dorset. There were many heavy items to dismantle and re-erect.
 
Cost: £1500
 

"I think the team will remember the weight of the patio sun shade base and the lawn roller for a long time.
I can only describe there attention to detail nothing was too much trouble and no damage occurred to any items.
I therefore cannot praise these guys enough.They made a difficult time so much easier for me.
And I thank them all so very much.

The move was very difficult due to buyers reluctance to adhere to exchange and completion dates.I gave Robinsons four removal dates in total. But they staid with me throughout and carried out the 2day move from Aston Abbotts Bucks to Sturminster Newton Dorset.
See above I cannot rate them highly enough.
But just to say a big big thankyou.
You were brilliant."
 
 
 
 


Review 2 Aug 2017
Recommended by customer in HP19
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.8180, -0.8431
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were only moving 3 minutes down the road but moving is obviously still stressful but Robinsons were excellent.
 
Cost: £600
 

"Brilliant local company at a really good price who took the whole stress out of moving.

I have highly recommended the company to others who are moving.

No bumps or breaks and all was delivered to our new address quickly and with no problems.

We would like to thank you the guys for a wonderful job.

We also brought boxes from the company and received half our money back when we returned them.

Very happy.

Thanks to everyone at Robinsons!"
 
 
Team:
I am not sure of the gentlemans names
 
 
 


Review 31 Jul 2017
Recommended by customer in HP14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.6714, -0.7847
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move went great, men came on time and work very helpful. This applies to furniture going into storage and out again including ___.
 
Cost: £724
 
 
Team:
Pickles Payne Hull Deerin
 
 
 


Review 16 Jul 2017
Recommended by customer in HP17
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.7715, -0.9316
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move and move of items out of storage

"Robinsons have moved me a few times and this time I was getting my stuff out of their storage. All the team are amazingly helpful and great to deal with, prices are affordable too and you can't beat the service. Thank you for everything :)"
 
 
Team:
Barry
 
 
 

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