Robinsons of Aylesbury

9-11 Edison Road, Rabans Lane Industrial Estate
Aylesbury
Buckinghamshire
HP19 8TE

51.8224, -0.8507

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
675 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 675 reviews since 2007
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We had to move out of our property but not into our new permanent home until 1 month later. So we went into a short let and our goods went into storage. I want to stress that all staff who help us ...."   more
 
" House move , all well packaged with packing done by Robinsonís and unpacked by us at the other end, no breakages found and every box placed where we wanted it."   more
 
" first class start to finish"   more
 
" I had left my move to the last minute and was getting pretty stressed out. From the moment I called Robinsons to ask for a home visit and quote I felt a weight lifted. They were professional, kind a...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 84%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 89%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 82%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 32
B 19
belongings 19
best 16
better 14
boxes 26
brilliant 15
care 43
careful 19
certainly 14
cheerful 14
courteous 33
crew 29
damage 19
definitely 15
delighted 15
delivery 16
didnt 14
difficult 15
easy 26
efficient 82
efficiently 28
Excellent 100
experience 29
extremely 26
fantastic 16
friendly 95
furniture 37
good 84
Great 55
guys 34
happy 48
Hard 40
helpful 119
highly 34
packed 31
packing 34
pleased 33
polite 77
professional 80
recommend 91
recommended 30
removal 74
Robinsons 142
service 173
storage 34
stress 31
stressful 28
team 77
thank 42
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Dec 2017
Recommended by customer in TA3
 My Age: up to 29 
50.9071, -3.1191
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To storage = £1574. From storage = 1196.
 
Cost: £2770

"We had to move out of our property but not into our new permanent home until 1 month later. So we went into a short let and our goods went into storage.

I want to stress that all staff who help us move out and move in finally were outstanding. Hard working and nothing was to much trouble. Absolutely brilliant 20/10. "
 
 
 
 
 
 


Review 6 Dec 2017
Recommended by customer in HP21
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.8121, -0.7945
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a 4 bed house to a 3 bed house

"House move , all well packaged with packing done by Robinsonís and unpacked by us at the other end, no breakages found and every box placed where we wanted it."
 
 
 
 


Review 29 Nov 2017
Recommended by customer in LE7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.6608, -0.9302
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
move store and deliver
 
Cost: £1200
 

"first class start to finish"
 
 
 
 


Review 23 Nov 2017
Recommended by customer in HP16
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.7016, -0.7048
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a One Bedroom ground floor Flat on a busy high street. Small rooms and awkward positioning of some of the doors. To a two bedroom ground floor flat on a normal road but within a shared building.
 
Cost: £492
 

"I had left my move to the last minute and was getting pretty stressed out. From the moment I called Robinsons to ask for a home visit and quote I felt a weight lifted. They were professional, kind and answered my many questions with upmost patience. The price quoted was the best deal out of 3 quotes I had done, even though I did have to go and pick up the boxes and packing tape. Not ideal for me personally as I dont drive but a friend offered to help and it was easy to get too. The materials were given in a timely manner and the office staff were friendly and professional. On the day the guys arrived early and organised everything quicker than I expected. They were fast but careful and friendly throughout despite the fact that I was on a busy high street and had some awkward doors to move around. How they picked up the weight of some of my boxes I will never know. I wouldn't hesitate to recommend Robinsons Removals and I take this opportunity to thank the whole Team for their brilliant service. You made a potential nightmare into a dream."
 
 
Team:
Andy Beet, Claire McPartlin, Barry and his 'partner in crime' (didnt get name sorry)
 
 
 


Review 20 Nov 2017
Recommended by customer in OX33

 I'm: Male 

51.7423, -1.1454
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move

"The gentleman who came to give us a quote was polite, efficient and obviously very knowledgeable as he was able to make an estimation of what had to be done fairly quickly and the quote was given in writing the same day. Considering one of the other people from a different removals company coming to make a quote never turned up, it made him stand out even more!

The quote was very reasonable and all the staff were very friendly and worked hard to get the job done. The driveway of the new house was very tricky but the driver of the van was very skilled in getting the job done."
 
 
 
 


Review 10 Nov 2017
Recommended by customer in OX13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.690979, -1.350163
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a 5 bedroom home (but had down sized contents in anticipation of slightly smaller home), into storage for just over 3 months and then move into my new build home in Oxfordshire. No particularly large or difficult to move items and both houses easy to access with lorry.

"No frills, no fuss removals and storage. Efficient, organised, helpful and courteous. From initial enquiry, visit to home to provide quote, communication with Mr Robinson and Claire in the office, packing and removing into store over 3 days - 3 months in store, then a very on time and efficient move into my home everything was done smoothly with good humour and courteously. Every item packed carefully, nothing broken and not a single mark made on my new home during the move in. Took the stress out of all aspects of the move. Best price out of 3 quotations - what's not to love? Would highly recommend. Thank you.
"
 
 
Team:
Move out was Dave, Ace and a great team of lads over the 3 days (sorry can't remember everyone's name was a few months ago), Mr Robinson and Claire in the office and then another great team of 5 lads for the move in.
 
 
 


Review 10 Nov 2017
Recommended by customer in HP22
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.8292, -0.7845
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local move just round corner. Moved from busy A418 - traffic heavy, apparently tailbacks all a.m.

Men very professional and calm despite being parked on one of the main routes to Aylesbury.
 
Cost: £666

"I can't fault the removal men I think they have a difficult job, they both worked tirelessly and very hard. I very much appreciate everything they did, especially when I arrived at 5 Broughton close, they were proficient in making sure that everything was brought into the house went into the correct room. They were patient and well mannered and I couldn't have asked for a better service. Well done to the Robinson's team - many thanks. "
 
 
 
 
Team:
David Con
 
 
 


Review 5 Nov 2017
Recommended by customer in HP21

 I'm: Male 

51.8058, -0.8096
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The guys turned up in a timely manner and were very polite. As the company was very busy, we had to wait a week between packing up old house and delivery to new house. This was all explained and we didn''t have an issue with it, in fact we found it easier. We had been told it would be the same team delivering as packed up, but it was a different team. They were as good, but I think for continuity it might have been good to have had the same team both times. The cost did rise when we had to have packing and collection on a different day to delivery, and there was also a cost for storage, but this was still cheaper than the other quote we received. Really happy with the whole service and would definitely recommend Robinsons.
 
Cost: £1255
 

"John came out and gave us a quote before we had a removal date.
When the time came to move Robinsons were really busy and wouldn't book in the move until we had exchanged but the solicitors didn't want us to exchange until we definitely had removals booked. This was stressful, but I do know from ringing other companies that the weekend we moved out was exceptionally busy.
Our purchasers threatened to pull out if we didn't move on a certain date so we had no option than to move out and in with a week between. We are used to moving as we are ex forces, so found it much easier doing it separately.
If I could have changed anything it would have been good if the furniture could have been delivered a little sooner.

All in all we were really pleased with the whole move."
 
 
Team:
Can't remember
 
 
 


Review 11 Oct 2017
Recommended by customer in LN12
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
53.2984, 0.2866
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Due to the distance the move was carried out over 2 days, and Robinsons did exactly what they said they would with extreme efficiency and due diligence.
 
Cost: £1188

"Great team. Very competitive price. Would highly recommend them."
 
 
 
 
Team:
Alistaire
 
 
 


Review 9 Oct 2017
Recommended by customer in PO31
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
50.7601, -1.3014
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A two day move. First day 5 men packing up the old house. Then 2 men who drove to the new address and completed the unpacking on the second day.
 
Cost: £2900
 

"Moving with Robinsons was a very good experience. The packers on the first day arrived promptly and worked incredibly hard throughout the day. In particular, the man who dealt with the kitchen did a fantastic job - but all of them were polite and thoughtful.

On the second day, Ace and Connor arrived punctually and worked tirelessly till 6pm. They went 'the second mile' on a number of occasions including getting a heavy filing cabinet up to the second floor and putting together a desk which needed the size modifying."
 
 
Team:
Ace and Connor worked on day two.
 
 
 

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