Dollimore & Christie Ltd

Hillcrest Ashbrook, Stevenage Road
Hitchin
Hertfordshire
SG4 7JY

51.9360, -0.2510

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.5/10
156 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 156 reviews since 2009
 
 
 
Sales & Support 9.2/10 Sales & Support Rating 9.2
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I was most impressed that paper was used and not bubble wrap. The men were courteous, discreet and extremely efficient."   more
 
" Arrived promptly, packed and partially loaded van. Next day, finished loading van by 10.30 Had to wait for keys until 2.30. Access at 2.45. Unloaded and left by 5.15. Worked hard both days. No p...."   more
 
" Very polite and helpful. Nothing was too much."   more
 
" This is the second time we have used Dollimore & Christie. Can't recommend them enough, they made the packing and moving look like a breeze! "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 91%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 73%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 85%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 68%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

better 5
C 15
care 6
cheerful 5
Christie 12
courteous 9
crew 5
definitely 5
Dollimore 12
easy 4
efficient 24
efficiently 6
excellent 28
experience 6
extremely 10
friendly 19
good 25
great 9
happy 7
hard 14
helpful 21
highly 8
impressed 5
loading 4
lost 5
packed 6
packing 12
Pleasant 4
pleased 10
pm 5
polite 14
problems 6
professional 12
property 4
quick 6
quickly 6
quote 6
really 6
recommend 21
recommended 6
Removal 15
satisfied 7
service 33
Simon 4
smoothly 5
stress 7
stressful 4
team 12
Thank 10
unloading 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 29 Mar 2018
Recommended by customer in DE72
52.8628, -1.3860
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Nick Andrew Stuart
 
 
 


Review 8 Mar 2018
Recommended by customer in CH66
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
53.2769, -2.9400
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Hitchin to Ellesmere port- a long way!
 
Cost: £2652

"I was most impressed that paper was used and not bubble wrap. The men were courteous, discreet and extremely efficient."
 
 
 
 
Team:
Nick Andrew
 
 
 


Review 8 Jan 2018
Recommended by customer in PE19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.2292, -0.2880
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full packing service and removal from Hitchin to Eaton Socon, Cambs.
 
Cost: £1534

"Arrived promptly, packed and partially loaded van.
Next day, finished loading van by 10.30
Had to wait for keys until 2.30.
Access at 2.45.
Unloaded and left by 5.15.
Worked hard both days.
No problems.
Only too helpful."
 
 
 
 
Team:
Nick Richard Duane
 
 
 


Review 2 Jan 2018
Recommended by customer in AL6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.8479, -0.1870
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Went without a hitch. Very sooth and efficient.
 
Cost: £780

"Very polite and helpful. Nothing was too much."
 
 
 
 
Team:
Nick Jason Brad Chris
 
 
 


Review 8 Dec 2017
Recommended by customer in SG17
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.0366, -0.3243
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsize from a 4 bed bedroom to a 3 bedroom detached.

 
Cost: £1091

"This is the second time we have used Dollimore & Christie. Can't recommend them enough, they made the packing and moving look like a breeze! "
 
 
 
 
 
 


Review 10 Oct 2017
Recommended by customer in RH16
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
51.0004, -0.0785
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All went OK.
 
Cost: £1428

"Richard and Jason were excellent - Thank you, both punctual, polite and such hard workers."
 
 
 
 
 
 


Review 3 Oct 2017
Recommended by customer in SG3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.8647, -0.1903
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Nick and Tom were very helpful.Worked well.We had lots of boxes packed and they worked together and with us.
 
Cost: £600

"Mick and Tom were good worker and worked with us. Room to room, we kept them well refreshed with tea and biscuits. They are a credit to Dollimore & Christie.
"
 
 
 
 
Team:
Nick Tom
 
 
 


Review 28 Sep 2017
Recommended by customer in SG6
51.9649, -0.2229
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1164
 
 
 
 


Review 24 Aug 2017
Recommended by customer in NR32
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.4887, 1.7228
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 3 Bed house Stevenage to two bed bungalow Lowestoft.
 
Cost: £1476

"The three guys were really efficient, helpful and very polite.
Nothing was too much trouble.
Our move went externally smoothly.
Couldn't have asked for better service.
Well done Dollimore and Christie."
 
 
 
 
Team:
Nick Wayne Tom
 
 
 


Review 14 Jul 2017
Recommended by customer in SG4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.8468, -0.2310
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Empty old house

Fill new house

No problems.
 
Cost: £528

"Excellent service

Very courteous

No damage."
 
 
 
 
Team:
Nick Stuart
 
 
 


Review 3 Jul 2017
No Recommendation by customer in SG5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.9538, -0.2809
 
 
Satisfaction Ratings
 
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1392

"I just felt they could have taken a little more care on the packing and cabelled in more detail."
 
 
 
 
Team:
Mg Sk Rm
 
 
 


Review 23 Jun 2017
Recommended by customer in CT14
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.2239, 1.3775
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From stevenage to sholden rent.
 
Cost: £1572

"Our move was carried out efficiently and courteously."
 
 
 
 
 
 


Review 6 Apr 2017
Recommended by customer in EX33
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.1089, -4.1574
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Relocation from Steverage to North Deron challenging access roads and steps to house.
 
Cost: £2007

"I would like to thank all members of the Dollimore and Christie team. They were extremely friendly and helpful before the move and both the packers and lifters were extremely efficient courteous and did an excellent job both loading and unloading. So happy to use and recommend this."
 
 
 
 
Team:
Nick Dwai
 
 
 


Review 3 Apr 2017
Recommended by customer in SG1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
51.8969, -0.1980
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"I found every one at the company very helpful and friendly and efficient at their job. I would certainly use them again."
 
 
 
 
 
 


Review 20 Mar 2017
Recommended by customer in NG4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.9673, -1.1077
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from house into store, including packing of some items. Removal from store and delivery to new address; additional collection of items from near by address.
 
Cost: £2058

"Delighted with the service. All the team were pleasant and professionals throughout which made what would otherwise have been an exhausting experience much less stressful. "
 
 
 
 
Team:
N Christie Wk Sk Ms Rm
 
 
 


Review 20 Mar 2017
Recommended by customer in BN17
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.8172, -0.5199
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1 day packing service
1 day load lorry
1 day done to new address and unload
3 days in total.
 
Cost: £1396

"I can't praise the company enough as with must people a very stressful / emotional time. I moved out & the area and the chaps who did my move made it so smoothly.
They even turned up on time even though we had "Doris" ____ with road conditions."
 
 
 
 
 
 


Review 18 Jan 2017
Recommended by customer in SG5
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.9489, -0.2828
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Small move from an annexe to a flat included the moving of a hospital bed and a power wheelchair
 
Cost: £335

"The removal team were very helpful, polite and efficient. They arrived on time and worked quickly. They were very helpful."
 
 
 
 
 
 


Review 17 Jan 2017
Recommended by customer in SG5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.9447, -0.2854
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Went very well.
 
Cost: £1911

"Good service.
Conscientious. "
 
 
 
 
 
 


Review 17 Nov 2016
Recommended by customer in AL8
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.8127, -0.2001
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local move.
 
Cost: £826

"Professional and efficient service made the whole experience completely painless. "
 
 
 
 
 
 


Review 17 Nov 2016
Recommended by customer in BS34
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.5077, -2.5654
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All went very smoothly despite the large amount of stuff. Packing on 24/10, packed into van 25/10 (my move to Bristol) unpacking in Bristol 26/10.
 
Cost: £2138

"The staff were very helpful and encouraging at all times from the first visit by Mr.Christe for a quote, to the last box being unloaded from the lorry. "
 
 
 
 
 
 

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