Pitmans Removals & Storage

Unit 4 Field Dairy Farm, Spetisbury
Sturminster Marshall
Dorset
DT11 9EE

50.8127, -2.1042

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.7/10
105 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 105 reviews since 2014
 
 
 
Sales & Support 10/10 Sales & Support Rating 10.0
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very competent and efficient. Friendly and helpful people."   more
 
" This was a last minute, desperate booking as we had been badly let down by two other removal companies. The Manager was my sympathetic to our plight and came to our issue. Thank you, very happy in o...."   more
 
" Tracy is very friendly & helpful. The moving team were good humoured and worked very hard, getting us moved promptly and easily into our new home. Would use again with hesitation."   more
 
" Very friendly staff Careful with belongings. Great with the kids too."   more
 
About Us


Looking for a reliable removals company in Dorset?

At Pitmans Removals we offer a comprehensive moving service which ensures that your possessions get from A to B safely.

When moving home it is important that you choose a company that offers peace of mind. Our aim is to provide you with a stress-free move into your new home.

Whether you are moving down the road or across the country, our qualified staff are here to offer you a professional and friendly service.

Why choose Pitmans Removals?

• Free estimates and advice
• Competitive rates
• Friendly and personal service
• Storage facilities available
• Reliable and prompt service
• We are a member of the Federation of Small Businesses
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 95%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 98%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 93%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 97%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 91%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 90%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 4
arrived 7
aspects 4
better 3
boxes 3
Brilliant 3
care 4
Careful 5
carefully 5
certainly 5
Cheerful 3
couldn’t 3
courteous 5
crew 7
damage 5
dates 3
definitely 4
difficult 3
easy 6
efficient 11
excellent 15
experience 6
extremely 3
family 4
Fantastic 3
finally 3
free 3
Friendly 28
furniture 9
garage 3
good 14
Great 13
happy 4
hard 13
helpful 25
patient 5
PITMANS 20
pleasant 5
polite 12
professional 16
recommend 13
removal 9
REMOVALS 8
service 21
stress 5
team 14
Thank 7
Tracey 10
Tracy 5
trouble 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 10 Jan 2018
Recommended by customer in DT1
 I have known this business: Under 1 year  50.7117, -2.4370
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a ground floor to 2nd floor flat.
 
Cost: £720
 
 
Team:
Mark Mike Kev
 
 
 


Review 8 Jan 2018
Recommended by customer in BH19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.6352, -1.9489
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large family home.
Difficult access to new house so 4x small vehicles needed.
 
Cost: £2350

"Very competent and efficient.
Friendly and helpful people."
 
 
 
 
Team:
Lee Jordan Mark Mike
 
 
 


Review 8 Jan 2018
Recommended by customer in BA9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
51.0538, -2.4232
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went smoothly and quickly.
We just ran out I steam this end.
 
Cost: £740

"This was a last minute, desperate booking as we had been badly let down by two other removal companies.
The Manager was my sympathetic to our plight and came to our issue.
Thank you, very happy in our new home.
It took our dog longer to come to the same opinion but he is fine now."
 
 
 
 
Team:
Lee Jordan
 
 
 


Review 8 Dec 2017
Recommended by customer in BH20

 I'm: Male 

50.7546, -2.2275
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local move with full pack.
 
Cost: £1500
 

"Tracy is very friendly & helpful. The moving team were good humoured and worked very hard, getting us moved promptly and easily into our new home. Would use again with hesitation."
 
 
Team:
Lee & Mike
 
 
 


Review 7 Dec 2017
Recommended by customer in DT11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.8586, -2.1508
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Load and unload both ends. Including piano and fishtank
 
Cost: £550
 

"Very friendly staff
Careful with belongings.
Great with the kids too."
 
 
 
 


Review 7 Dec 2017
Recommended by customer in DT11
 My Age: 50 - 59 
 I'm: Female 

50.7982, -2.2378
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a 2 bed flat in the country to a 2 bed house into a town

"We chose PITMANS as they were much more easier to talk to and very friendly, nothing seemed to hard or difficult for them to do. They were a very friendly, hard working Staff and a great Company to deal with. I would definitely recommend anyone to use PITMANS REMOVALS. Also this Company had the decency to come back to us after we left a message on answerphone Thank You."
 
 
 
 


Review 6 Dec 2017
Recommended by customer in DT11
50.7782, -2.2000
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full pack and local move.
 
Cost: £1500
 
 
Team:
Mike Leo
 
 
 


Review 1 Dec 2017
Recommended by customer in DT10
 My Age: 70 + 
 I'm: Male 
 I haven't used this business before 
50.9756, -2.3295
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had a very large dresser with glass in the doors . The boys took great care when removing it. No chipped paint work. The blankets they used were clean.
 
Cost: £918

"Pitmans arrived on time and the work force made the day so much easier as they had a smile. Nothing was too much trouble they took. Great care with our furniture and made it look so easy, which it was not as some items were very heavy. The vans were clean and the staff were polite and very pleasant. I would use them again. Tracey was more helpful on the phone phone and kept me updated. "
 
 
 
 
Team:
Mark Mike Jordan
 
 
 


Review 24 Nov 2017
Recommended by customer in BH16
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
50.7416, -2.0385
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 Bed property to small 2 bed detached bungalow. Yes getting stuff in.
 
Cost: £900

"Very good. Well mannered, clean & helpful. Would use again."
 
 
 
 
Team:
Ark
 
 
 


Review 23 Nov 2017
Recommended by customer in WA16
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
53.3071, -2.3777
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Dorset cottage to Cheshire town house. Straight forward move with fairly easy access.
 

"I am pleased and satisfied with the professional service I received from Pitmans. I would definitely plan my future removals with them. "
 
 
 
 
Team:
Mark Rich
 
 
 

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