The Shore Porters Society

1 Baltic Place
Aberdeen
Grampian
AB11 5EW

57.1473, -2.0834

Removers - Removals Companies

Listed under:  Removers / Removal Companies
96% recommended   Rating 9.4/10
254 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 254 reviews since 2013
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.3/10 Collection & delivery Rating 9.3
Our property was collected and delivered as agreed

 
Service 9.5/10 Service Rating 9.5
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very efficient team especially as I had only booked the firm at short notice."   more
 
" Excellent service from start to finish. An efficient and experienced assessor came and looked at the house. Also advised to export wrap our piano for removal following our previous issues with it bein...."   more
 
" I let them do their job and how well they did it. Brilliant! Thanks gentlemen. Thanks Shore Porters. I certainly recommend your firm to others who move home. A big thank you, again. Wonderful servi...."   more
 
" Very pleased. Correspondence with the Aberdeen office was clear and helpful. On the day the 2-man team were very friendly and professional. Everything was done quickly and efficiently, and we were ...."   more
 
About Us


The Shore Porters’ Society has a rich heritage of experience and expertise that spans over more than a remarkable five centuries.

As leading specialists in removals and storage, we are renowned worldwide for our professionalism and care in safely transporting people’s most precious possessions across countries and continents.

We are proud of our roots as the oldest transport company in the world, but we also invest in our future, co-ordinating our fully-trained staff and leading-edge vehicles and materials to deliver peace of mind and a quality experience to our customers.

Shore Porters is a member of BAR (British Association of Removers) and FIDI (Federation Internationale de Demenageurs International) and is financially bonded by BAR Overseas Group, which is your personal guarantee for complete peace of mind.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 77%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 87%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 65%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 73%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 90%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 67%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Aberdeen 7
arrived 10
better 6
boxes 9
Brilliant 12
care 8
contact 7
courteous 10
Damage 6
damaged 7
definitely 7
delivered 6
delivery 12
easier 6
easy 7
efficient 24
Excellent 37
experience 10
extremely 13
finish 7
free 6
friendly 22
furniture 6
good 26
great 17
guys 20
happy 22
hard 11
help 7
helpful 37
highly 8
initial 10
Just 12
knew 6
needed 6
packed 7
packing 14
pleased 9
polite 12
Porters 32
previous 8
process 8
professional 28
Really 13
recommend 19
removal 35
service 68
Shore 33
team 29
Thank 14
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 9 Feb 2018
Recommended by customer in AB15

 I'm: Male 

57.1511, -2.1535
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move within the same city.
 
Cost: £450
 

"Very efficient team especially as I had only booked the firm at short notice."
 
 
Team:
Craig in the office but I don't know names of the removers.
 
 
 


Review 7 Feb 2018
Recommended by customer in AB15

 I'm: Male 

57.1358, -2.1315
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House to house move, including a piano.

"Excellent service from start to finish. An efficient and experienced assessor came and looked at the house. Also advised to export wrap our piano for removal following our previous issues with it being damaged in a move which provided great reassurance. Promptly received the written quote for packing and removal, removal only and also move to storage as at that point we had not secured our new home.
We opted for packing and moving at which point I had a very patient person on the end of the phone who went through the whole process again with me and answered my many queries.
The day before the move the team of removal men arrived and after a brief walk round to look t what was going and staying I felt comfortable enough to get out the way and leave them to it. Got back mid afternoon. Where they were just finishing off leaving us with beds, a sofa and tv. The following morning, the day of the move, arrived promptly to finish up. We were out our old place by 10.30 and they were ready and waiting at 12.00 when we got in to our new house.
Everything was unpacked from the lorry by 4.30. Really as stress free a move as I could have hoped. Piano in great shape and only one broken cup in the whole process. Just great, friendly and knowledgeable packers and movers.
Thank you."
 
 
Team:
Craig on the phone and 4 removal men who’s named ebarrassingly I have forgotten. Dougie? Sandy?
 
 
 


Review 6 Feb 2018
Recommended by customer in AB41

 I'm: Male 

57.3721, -2.2492
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"I let them do their job and how well they did it. Brilliant! Thanks gentlemen. Thanks Shore Porters. I certainly recommend your firm to others who move home. A big thank you, again.

Wonderful service. I couldn't possibly have accomplished the move without Shore Porters' help. My gratitude and thanks to all the staff involved.
"
 
 
 
 


Review 5 Feb 2018
Recommended by customer in WD23
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.6329, -0.3484
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving furniture and effects from my late mother’s flat in Edinburgh to 3 locations in the London area.
 
Cost: £1290
 

"Very pleased. Correspondence with the Aberdeen office was clear and helpful. On the day the 2-man team were very friendly and professional. Everything was done quickly and efficiently, and we were able to agree mutually convenient dates and times for all 3 deliveries. Thank you very much Shore Porters."
 
 
Team:
Miles and Graham
 
 
 


Review 5 Feb 2018
Recommended by customer in AB35
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
57.0495, -3.0441
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We have used Shore Porters a couple of times once for a move from abroad and again for a local move.
 
Cost: £500
 

"Wouldn’t use anyone else. Great service nothing is too much trouble and zero stress which is very important. All the staff from estimator telephone contact to removal guys are brilliant. Very reasonably priced too - I never bother with other quotes just get shore porters.!"
 
 
Team:
Everyone! Craig, the removal guys, the first contact who came to visit me..
 
 
 


Review 3 Jan 2018
Recommended by customer in SY4

 I'm: Male 

52.8606, -2.7225
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing from Aberdeenshire to Shropshire .with storage in between.
 
Cost: £4700
 

"The experience was not stressful at all .All communication was good and quick.All the staff we dealt with were excellent and could not be faulted."
 
 
Team:
Craig Thomson K Sandison K Mackie
 
 
 


Review 29 Dec 2017
Recommended by customer in De14
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.805158, -1.639973
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were looking for a company to pack and store a few cherished pieces during our move from Scotland to England. We wanted to be sure everything was well looked after, fully insured and have cost surety...
 
Cost: £3800
 

"We had Shore Porters Society pack and store our items while we relocated from Scotland to England, the team were very professional and took the greatest care with all of our items, they expertly packaged and wrapped our antiques and treasured memories. We couldn’t have asked for better care to be taken and would highly recommend Shore Porters Society to everyone.

All our items were fully insured and in terms of the storage and insurance costs they were very reasonable and in line with what we had budgeted.

For the removal itself Shore Porters Society were no more expensive than any of their competitors and have a fantastic reputation and heritage which others cannot claim. They care, from the initial enquiry right through to the last item delivered.

Everyone we dealt with went out of their way to help us, genuinely lovely team.

The Fleet is beautifully maintained, the livery is perfect, the vans and wagons are clean, the teams take pride in their appearance and the image of the company, which really goes a long way to trusting them with your worldly possessions."
 
 
Team:
Craig Thomson, James /Graeme and two other gents at the removal / delivery
 
 
 


Review 29 Dec 2017
Recommended by customer in AB15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
57.1483, -2.1246
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Personal house move. Mainly household items in boxes, just a few larger items - t.v. piano keyboard etc. No furniture.
 
Cost: £858
 

"These guys are amazing. Snow fell the night before the move and it was very icy. They came at 7.30 a.m. as promised and delivered my stuff - 425 miles north two days later as promised, again in icy conditions. It wasn't a full furniture load but still, great service. They also helped to pack some stuff on arrival as I had put stuff in bags rather than boxes, as I'd underestimated the number of boxes I'd needed."
 
 
Team:
? I've forgotten
 
 
 


Review 28 Dec 2017
Recommended by customer in AB15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
57.1223, -2.1764
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Furnture items from Aberdeen to central belt
 
Cost: £880
 

"Couldn't fault the service from Shore Porters. From my initial enquiry, to the visit by the estimator, the receipt of the quote & the planning & execution of the move, everything was flawless.
The estimator visited the day after I enquired, was very clear about the service offered & I received the detailed quote later the same day.
Shore Porters were able to arrange removal for my preferred day & the booking process was clear & easy.
In spite of almost blizzard conditions on the day of the move, everything went very smoothly. The two removal men were very pleasant and nothing was too much trouble for them. They worked quickly, took great care moving my items ensuring no damage, protected the items during transit and placed each piece of furniture in the room I requested, reassembling where necessary. Really couldn't fault them & therefore highly recommend."
 
 
Team:
George Fyvie, Jon Nicol, Kevin Brown & 2 great removal guys!
 
 
 


Review 28 Dec 2017
Recommended by customer in AB15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
57.147589, -2.131732
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local domestic move from existing property to new build, with child with ASN.
 
Cost: £1550
 

"Local move to new build, with one child with ASN. The Shore Porters staff were absolutely fabulous. They came & packed everything for us the day before, left us with our beds & basics (incl sofas & tv!), came to pick all that up first thing next day. Constant supply of cuppa’s & biscuits kept everyone jolly in atrocious, cold & icy conditions.
We had a 4 hour wait to access new property but the guys just parked up the lorry & waited. The minute we got the keys, the unloading was fast & efficient & extra staff stopped by to help finish. Hot pies & more cuppa’s got the job finished in the same jolly fashion & we had beds & linen done in superfast time. The boys were all fantastic to us. We got 3 Removal quotes. SP was the middle one, but we chose them based on previous experience & reputation & boy did we choose wisely.
We had our flattened boxes collected within a week.
Absolutely superb, highly recommend."
 
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1