The Shore Porters Society

1 Baltic Place
Aberdeen
Grampian
AB11 5EW

57.1473, -2.0834

Removers - Removals Companies

Listed under:  Removers / Removal Companies
96% recommended   Rating 9.3/10
238 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 238 reviews since 2013
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.3/10 Packing & Handling Rating 9.3
The firm took care in packing and handling our property

 
Collection & delivery 9.3/10 Collection & delivery Rating 9.3
Our property was collected and delivered as agreed

 
Service 9.5/10 Service Rating 9.5
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We could not rate Shore Porter highly enough. They made a stressful event much easier. The packing team were thorough and fast. The delivery team arrived on time and worked tirelessly over 2 days to u...."   more
 
" the company were professional and efficient and did what they said they would do."   more
 
" Guys were very polite and willing . Damaged settee which was repaired very quickly . Good customer service"   more
 
" I cannot praise Shore Porters highly enough! From the initial survey of the house prior to moving, to the actual day of the move, was brilliant. Each and every member of staff acted very professionall...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 75%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 86%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 63%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 71%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 89%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 66%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Aberdeen 5
ago 5
arrived 8
better 5
boxes 7
brilliant 10
care 6
contact 5
Courteous 10
Damage 5
definitely 6
delivery 9
easy 5
efficient 19
Excellent 35
experience 8
extremely 13
finish 5
free 5
friendly 18
Good 24
great 13
Guys 17
happy 21
hard 11
helpful 33
initial 6
just 8
knew 5
needed 5
packed 5
packing 12
pleased 7
polite 10
Porters 24
previous 6
process 5
professional 25
professionalism 5
quick 6
quote 8
really 9
recommend 13
removal 27
service 60
Shore 23
smoothly 8
stress 6
team 24
Thank 10
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Nov 2017
Recommended by customer in BT17
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
54.5562, -6.0021
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was a move from Aberdeen to Belfast - full pack, load and unload completed.

"We could not rate Shore Porter highly enough. They made a stressful event much easier. The packing team were thorough and fast. The delivery team arrived on time and worked tirelessly over 2 days to unpack. The team were very accommodating in terms of being flexible on where items were unloaded to. Apart from a few well earned cups of tea, they simply did not stop until the job was complete. Everything arrived safely - not a single breakage!Fantasic job! Thank you!"
 
 
 
 


Review 9 Nov 2017
Recommended by customer in eh3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.950292, -3.203345
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
move for london to edinburgh--furniture in store for 6 months

"the company were professional and efficient and did what they said they would do."
 
 
Team:
peter parnwell and his teams
 
 
 


Review 7 Nov 2017
Recommended by customer in AB10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
57.1321, -2.1178
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing, moving went very well . A lot of Paper

"Guys were very polite and willing . Damaged settee which was repaired very quickly . Good customer service"
 
 
Team:
Dont remember but have no problem Confirming move was to Whinhill Gardens.
 
 
 


Review 7 Nov 2017
Recommended by customer in AB13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
57.1085, -2.2252
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"I cannot praise Shore Porters highly enough! From the initial survey of the house prior to moving, to the actual day of the move, was brilliant. Each and every member of staff acted very professionally and I felt confident that the day would be executed very well and it was! Not one item was damaged and the move was done with minimal hassle! Thank you so much."
 
 
Team:
Craig.
 
 
 


Review 7 Nov 2017
Recommended by customer in AB22

 I'm: Male 

57.1826, -2.1466
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Aberdeen to Dunfermline. Weather a bit damp but not heavy rain. Large picture to be moved.

"Clear and helpful advise before signing agreement.
Used protection mats on carpets before they started.
Polite men who worked efficiently and put the boxes in the correct rooms.
Pick up and delivery on time.
Courteous to neighbours when requested to make room for cars to get by their lorry.

"
 
 
Team:
David and ?
 
 
 


Review 7 Nov 2017
Recommended by customer in AB43
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
57.6962, -2.0618
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
34 MILES FROM ABERDEEN
 
Cost: £610
 

"*"
 
 
Team:
Shore Porters
 
 
 


Review 7 Nov 2017
Recommended by customer in SA3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.5715, -4.0104
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move from Aberdeenshire to Swansea district
 
Cost: £3594
 

"Constructive comments to improve further:

1. A packing list of boxes and their contents would have been useful
2. More information on boxes as to what was inside

We found dealing with Shore Porters very easy from start (Jon Nicol) to finish (four removal men whose names we have unfortunately forgotten). The service was friendly and helpful throughout.

Please send this survey out earlier in future so people can remember names better.
"
 
 
Team:
Jon NIcol at the Aberdeen office; we have forgotten the names of the packers and delivery men - should have sent this survey earlier!
 
 
 


Review 6 Oct 2017
Recommended by customer in 0130
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Aberdeen, Scotland down to Lyon area of France. Packed myself, a 5 bedroom home where we had been living for the last 21 years. Shore Porters packed all our furniture and a lot boxes into their wagons and successfully delivered it to us a week later in France.
 
Cost: £6700
 

"Very happy with the service. Very friendly and helpful guys who worked very hard and knew what they were doing. Pricing was mid range from the quotes we received and chose them for their professional approach and had been moved by them 21 years ago."
 
 
Team:
Jim and Paul, plus team in the office all very helpful
 
 
 


Review 5 Oct 2017
Recommended by customer in AB51
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
57.2918, -2.3928
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Would recommend shore porters they arrived on time the 3 guys doing the move were will organised and so knowledgeable. They kept us informed and did a walk thorough. Worked very hard and took care of all our stuff. It was a cold windy day and rained a few times. At lunch time it was great seeing them sitting having there lunch on our garden furniture on the drive way. It made me smile they are the best made the experience of moving great. Our stuff is now in storage and I,m so happy they will look after it until our house is ready and they will take it back to us.
 
Cost: £496
 

"From the day we called them to the sales man coming to see us, everything was explained from the quote coming in and us excepting the terms. We where treated with respect and always kept in the loop. Even when I called them to ask questions nothing was to much of a problem and they answered all my concerns. The move went great they respected our stuff and the 3 guys where so good. Our stuff is now in storage and when our house is ready the will deliver it to us.

"
 
 
Team:
Sorry I cannot remeber there names but they were great
 
 
 


Review 3 Oct 2017
Recommended by customer in EH4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
55.9726, -3.3002
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Aberdeen to Edinburgh

"Very professional."
 
 
Team:
3 people - all excellent
 
 
 

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