Colin Batt Removals

The Store, The Mill Business Park, Maidstone Road
Ashford
Kent
TN26 1AE

51.1697, 0.8436

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.7/10
200 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.7/10 Overall Rating 9.7/10
Based on 200 reviews since 2010
 
 
 
Packing & Handling
9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery
9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service
9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value
9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Would definitely recommend. "   more
 
" Very polite, careful and courteous. Items were well packed and labelled. Guys worked very hard to ensure all packed and then unpacked within 1 day. No marks on walls or carpets. All heavy items plac...."   more
 
" The team were very polite and professional. They introduced themselves and then got straight into moving and loading the van. They checked with me regarding any queries and kept me informed of progres...."   more
 
" Excellent service The 2 guys who moved in were fantastic-careful, courteous, hard working and pleasant. Professional!"   more
 
About Us


With over 35 year's experience of providing tailor made removals services you know your house move is in safe hands. You will have seen the testimonials from our customers, we pride ourselves on giving the bespoke service you need. Whether you are moving from a 1-bed flat or a 6-bed mansion, if you need a full packing service, short- or long-term storage, local or international moves, our experienced team are here, ready and eager to help.

We also specialise in piano removals, we have had the honour of moving pianos for Her Majesty The Queen, Elton John and even Beethoven. We have specialist knowledge in piano moves, whether you need an upright moving internally or a grand piano lifted through a second floor window - we have done it all before.

Whatever you need, drop us a line or pick up the phone and one of our team will be on hand to help. Moving home is a stressful time, at Colin Batt Removals we are here to ensure that your physical relocation is the easiest part of that mov
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 87%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 92%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 79%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 88%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 91%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 79%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 5
arrived 12
Batt 29
Batts 4
belongings 7
best 4
breakages 4
brilliant 6
C 17
care 9
careful 13
carefully 6
Colin 29
considerate 5
couldn’t 4
courteous 16
crew 8
damage 4
definitely 6
delighted 4
efficiency 6
efficient 23
Excellent 28
extremely 12
Fantastic 10
flexible 4
free 6
friendly 24
furniture 6
good 13
great 12
guys 18
happy 5
hard 18
helpful 33
impressed 10
packing 10
piano 8
pleased 10
polite 30
professional 24
recommend 28
removal 29
Removals 19
service 43
smoothly 8
stress 9
team 29
Thank 15
working 9
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

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Budget:  

Review 21 Mar 2017
Recommended by customer in TN25
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.1224, 0.9588
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
They were careful, quick and efficient. They even managed to get a huge wardrobe upstairs that hadn't been upstairs in last 2 houses!
 
Cost: £600

"Would definitely recommend. "
 
 
 
 
 
 


Review 10 Mar 2017
Recommended by customer in TA21
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
50.9854, -3.2291
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Items to storage -> then taken to Somerset.
 

"Very polite, careful and courteous.
Items were well packed and labelled. Guys worked very hard to ensure all packed and then unpacked within 1 day.
No marks on walls or carpets. All heavy items placed where I wanted them."
 
 
 
 
Team:
Billy
 
 
 


Review 14 Feb 2017
Recommended by customer in TN30
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
51.0828, 0.6958
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Fairly standard move but challenges re-getting furniture our of a narrow passage way. The guys tried various solutions and managed to remove all the stuff without damage.
 
Cost: £1150

"The team were very polite and professional. They introduced themselves and then got straight into moving and loading the van. They checked with me regarding any queries and kept me informed of progress.
Unpacking was fast and efficient. Everything was in the right place and no breakages.
Overall - a superb service."
 
 
 
 
Team:
Simon Steve Chris Chr
 
 
 


Review 3 Jan 2017
Recommended by customer in ME17
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.2371, 0.7235
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £426

"Excellent service
The 2 guys who moved in were fantastic-careful, courteous, hard working and pleasant.
Professional!"
 
 
 
 
 
 


Review 23 Dec 2016
Recommended by customer in TN25
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
51.1135, 0.9889
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move included fill packing service and a move to a usual location with access issues for the lorry.
 
Cost: £1500

"Not the cheapest company our not the most expensive."
 
 
 
 
 
 


Review 23 Dec 2016
Recommended by customer in BR5
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
51.3771, 0.0733
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £920

"They were clean and moved ___ and carefully was very pleased with all of the service."
 
 
 
 
 
 


Review 22 Dec 2016
Recommended by customer in EX31
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.0638, -4.0794
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Removal of some items to Kent addresses. Main removal from Kent to storage. 3 months storage.
Main delivery from storage to Devon.
Prefer not to say.
 

"Have used Colin Batt before, would not choose to use anyone else."
 
 
 
 
Team:
Chris Howes Steve Staras
 
 
 


Review 19 Dec 2016
Recommended by customer in TN24
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.1614, 0.8815
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
The packing of house emptying was surprisingly easy. I know B.Gas were trying to get gas to my new house. But all those involved worked round each other well, so it wasn't as bad as I thought.
 
Cost: £800

"One man, Wilfred arrived in a van on Thursday and quietly packed the contents, finishing at 1.30pm.

On Friday Steve and his partner packed everything quickly including many pots of plants. They worked hard and efficiently, and were finished about 11.15 am.

I was impressed with the care taken in the packing and emptying the contents in my new home quickly but carefully, finishing quite early in the afternoon. I'm glad I chose Colin Bart Removals. "
 
 
 
 
Team:
Wilfred Steve Forest
 
 
 


Review 8 Dec 2016
Recommended by customer in CT21
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.0644, 1.0581
 
 
Satisfaction Ratings
 
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 

"The move went very smoothly and the guys were polite and helpful. Thank you."
 
 
 
 
 
 


Review 6 Nov 2016
Recommended by customer in CT19
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.0892, 1.1839
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Due to solicitors we had very short notice before completition which your firm were understanding of accommodating and worked around.
 
Cost: £700

"The guys were punctual, professional helpful, personable, friendly and efficient.
They made the process as stress and hastle free as possible even sweeping the place I moved from.
Absolutely great service, I would thoroughly recommend then and if I ever see the guys again I would buy them a pint to say thank you."
 
 
 
 
 
 


Review 6 Nov 2016
Recommended by customer in 5073
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
0, 0
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
We moved from a detached four-bedroom house in Kent with a double garage and two sheds(!) to our new home in France. We chose a Colin Batt Removals because we have a baby grand piano, which although not valuable in monetary terms is very precious to us.
 
Cost: £2800
 

" We found Colin Batt Removals friendly and professional in every way, from responding to telephone and email queries quickly to assessing our belongings to quote a price for their service and decide what size removal lorry to use - and their fee was very reasonable.
We chose them because they had moved our baby grand piano once before and are experts at moving pianos.
On the day of the move, we felt quite overwhelmed, there seemed so much still to do! The removal team of four arrived promptly and were very courteous. They were very calm and efficient and seemed completely unfazed by the chaos around them. Their quiet efficiency took the stress out of the situation and helped us to relax - insofar as that's possible on moving day! Nothing was too much trouble for them. They had us packed up within three hours, then the lorry was off to Dover for the crossing to Calais.
At the other end, they arrived when they said they would and although there were only two guys this time, they had all our belongings unloaded within three hours. They took so much care of our piano, putting it back together, placing it in situ, opening it up to acclimatise slowly to the temperature of the house and offering advice as to tuning.
A first-class service. We have no hesitation in recommending Colin Batt Removals. "
 
 
Team:
The team included Steve and Paul, sorry can't recall the other names!
 
 
 


Review 6 Oct 2016
Recommended by customer in CT21
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
51.0724, 1.0860
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
From 3 bed detached barn conversion to 3 bed detached house.
 
Cost: £1500

"I can't praise Colin Batt's staff highly enough. The several men arrived promptly at 8 a.m. on our moving day, they introduced themselves and were all smartly dressed in the firm's t-shirts trousers, and each one of them was extremely polite. Amazingly, all our possessions were carefully loaded and then equally carefully unloaded at the new house by approx 4 p.m the boys were good humoured, polite, very careful with our property and I would recommend them unreservedly."
 
 
 
 
 
 


Review 5 Oct 2016
Recommended by customer in RH4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.2356, -0.3274
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moving 'vicar' from one Manse to another!
 
Cost: £1750

"The 'team' were excellent,courteous well mannered. nothing was too much trouble. "
 
 
 
 
 
 


Review 25 Sep 2016
Recommended by customer in CT4

 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
51.2440, 0.9739
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Colin Batt Removals moved us recently from Whitstable to our new home.
 
Cost: £700
 

" The team from Colin Batt Removals moved us very recently to our new home and they were absolutely amazing. Everything went like clockwork from start to finish and this was a massive help during a quite stressful time. The boys were wonderful, taking much care of our furniture and belongings. We would honestly employ them again should we need to and we can highly recommend this professional, caring and just brilliant removal company. "
 
 
Team:
No idea but they were all wonderful
 
 
 


Review 22 Sep 2016
Recommended by customer in ME10
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.3360, 0.7526
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
3 bed rural house to 3 bed detached house in town centre.
 

"Staff very helpful and considerate. We would recommend Colin Batt Removals to anybody. Thank you for moving us for a second time."
 
 
 
 
 
 


Review 8 Sep 2016
Recommended by customer in CT20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
51.0761, 1.1661
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
 
 
 
 


Review 7 Sep 2016
Recommended by customer in ME17
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.2380, 0.7200
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Workshop plus a large phoenix palm that occupied the conservatory.
 
Cost: £1306

"The first contents were packed and cage plus two smaller birds and cage, these were left so that the were the last on to the lorry and therefore the first off at the new address. The cages with birds were lashed to the side of the lorry to prevent overturning and the cage covered up to calm the birds. All arrived safely and none the worse for their travels. Colin Batt were recommended by a friend that moved from Kent to Wales. The changed a fair price and did a good job helping to take some of the stress from the move."
 
 
 
 
 
 


Review 18 Jul 2016
Recommended by customer in TN27
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.2115, 0.7942
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
3 bedroom house pack day 1 move day 2.
 
Cost: £890

"Very good polite service."
 
 
 
 
 
 


Review 6 Jul 2016
Recommended by customer in ME19
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.2676, 0.3957
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 

"Overall very good."
 
 
 
 
 
 


Review 10 Jun 2016
Recommended by customer in TF9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.9449, -2.5052
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Long distance from Kent to Shropshire.
 
Cost: £1760
 

" The removal went smoothly and as planned. The loading at our old house was quick and efficient, enabling the team to leave promptly and arrive at our new home with time to start offloading the same day including our bed which was very much appreciated touch after a very long day.

The team arrived promptly the following morning to complete offloading. They were polite, cheerful and helpful, which made the whole experience stress-free. They made helpful suggestions and checked before they left if I wanted anything moving to a different location in the house.

I was pleased with the service I received. Our belongings were well cared for - no breakages or damage - everything arrived safely! "
 
 
 
 

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