Colin Batt Removals

The Store, The Mill Business Park, Maidstone Road
Ashford
Kent
TN26 1AE

51.1697, 0.8436

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.7/10
216 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 216 reviews since 2010
 
 
 
Sales & Support 10/10 Sales & Support Rating 10.0
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Four men used in all the moves (on different occasions ). * THEY ARE A CREDIT TO YOU. Absolutely brilliant. hard working cheerful, helpful and unflappable. I have never found better workman!! I...."   more
 
" The great team made a stressful day much easier with their friendly professional manner. It couldn't have gone better."   more
 
" Extremely competent skillful removers. Took endless care to avoid damage to house walls and instrument, which was very heavy."   more
 
" The team of removal people were very friendly, courteous and polite and we were so happy that they took the time to check details with us and ask questions. It meant the move was much less stressful t...."   more
 
About Us


With over 35 year's experience of providing tailor made removals services you know your house move is in safe hands. You will have seen the testimonials from our customers, we pride ourselves on giving the bespoke service you need. Whether you are moving from a 1-bed flat or a 6-bed mansion, if you need a full packing service, short- or long-term storage, local or international moves, our experienced team are here, ready and eager to help.

We also specialise in piano removals, we have had the honour of moving pianos for Her Majesty The Queen, Elton John and even Beethoven. We have specialist knowledge in piano moves, whether you need an upright moving internally or a grand piano lifted through a second floor window - we have done it all before.

Whatever you need, drop us a line or pick up the phone and one of our team will be on hand to help. Moving home is a stressful time, at Colin Batt Removals we are here to ensure that your physical relocation is the easiest part of that mov
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 87%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 80%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 89%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 92%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 80%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 6
arrived 12
Batt 31
Batts 5
belongings 7
best 5
brilliant 8
C 18
care 11
careful 13
carefully 6
Colin 32
considerate 5
courteous 19
crew 9
damage 5
definitely 6
delighted 5
efficiency 6
efficient 27
Excellent 31
Extremely 13
Fantastic 11
free 8
Friendly 29
furniture 6
good 13
great 14
happy 7
hard 19
helpful 39
highly 6
impressed 10
manner 5
movers 5
packing 12
pleased 10
polite 33
professional 30
recommend 30
recommending 9
removal 32
Removals 20
service 47
smoothly 10
stress 11
team 34
Thank 15
working 10
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Sep 2017
Recommended by customer in CT18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.1218, 1.1726
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Contents of large 4 - bedroom house move into store ( including an expensive piano ). Contents moved one week later to final destination. then, rented flat emptied one week later and moved to final destination. Also included in move: heavy garden statues and ornaments (with piano !) all done perfectly.
 
Cost: £1949

"Four men used in all the moves (on different occasions ).

* THEY ARE A CREDIT TO YOU.

Absolutely brilliant. hard working cheerful, helpful and unflappable. I have never found better workman!! I will be delighted to be used as a reference. I will write a more formal letter on first opportunity and sorry I have not completed this earlier.

* credit to Colin Batt removals."
 
 
 
 
Team:
Chris Chris Simon Steve
 
 
 


Review 4 Sep 2017
Recommended by customer in TN23
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.1220, 0.8690
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The men arrived promptly at 8.15 and got on with loading straight away. This was done in 4 1/2 hours as there were only 3 men. We picked up the keys and were in the new house within 2 hours.
 
Cost: £996

"The great team made a stressful day much easier with their friendly professional manner. It couldn't have gone better."
 
 
 
 
 
 


Review 15 Aug 2017
Recommended by customer in ME13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
51.3163, 0.8951
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove grand planio from 1st floor-14 stairs to croyon survey. Level entrance complicated stairs (90 degree turn and narrow)
 
Cost: £330

"Extremely competent skillful removers. Took endless care to avoid damage to house walls and instrument, which was very heavy."
 
 
 
 
 
 


Review 8 Aug 2017
Recommended by customer in BH8
50.7373, -1.8528
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move entailed a long distance between houses: Kent to Dorset.
 

"The team of removal people were very friendly, courteous and polite and we were so happy that they took the time to check details with us and ask questions. It meant the move was much less stressful than it could have been."
 
 
 
 
Team:
Chris Mar
 
 
 


Review 27 Jul 2017
Recommended by customer in CT5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.3629, 1.0457
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Maidstone to Tankerton 1st floor flat and seperate basement storage area.
 
Cost: £853

"The whole process was incredibly stress free. Everything went smoothly. Chris and Steven were an absolute delight. Friendly but professional, going the extra mile to ensure I was happy.
Everything was packed up and installed in my new home speedily but with care. I hadn't imagined that the process would be so pleasurable but it was!"
 
 
 
 
Team:
Chris
 
 
 


Review 20 Jul 2017
Recommended by customer in SA42
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.9962, -4.7988
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from Kent to S.W.Wales from a terraced house on a narrow lane with 3 flights of stairs. It was a very hot day!
 
Cost: £4526

"The company made on 3 day removal as smooth as they could. They were helpful and courteous under trying conditions. We would have no hesitation in recommending them."
 
 
 
 
Team:
Chris Billy Mark Chri
 
 
 


Review 18 Jul 2017
Recommended by customer in TN17
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.1093, 0.5631
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £744

"We have had 8 moves in the last 20 years and this was the best by a mile.
Chris H and Mark were brilliant!! We will certainly be recommending your comopny.
Many thanks Rob and Jill."
 
 
 
 
Team:
Chris Mar
 
 
 


Review 11 Jul 2017
Recommended by customer in CT3
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
51.2630, 1.2550
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was held up on the day due to legal issues. This put the team behind on unloading the van. However they worked very hard and efficiently and called in extra staff so they completed on time.
 
Cost: £1250

"The all round service was excellent. The team kept us informed and did what they said they would. Packing, loading and unloading were all smooth and efficient. "
 
 
 
 
Team:
Mark Chri
 
 
 


Review 12 Jun 2017
Recommended by customer in ME14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.2908, 0.5876
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1700

"The Colin batt team were very professional, courteous super efficient in packing removal and safe delivery of our belonged to our new house on a hot day."
 
 
 
 
 
 


Review 1 Jun 2017
Recommended by customer in NE17
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
55.041176, -1.53146
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2100

"Steve and Walter were fantastic crew who made this move as easy and stress free as possible. Would recommend!
"
 
 
 
 
Team:
Steve Walter
 
 
 

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