Storing.com Ltd

Long Haydons, Rushden Road Bletsoe
Bedford
Bedfordshire
MK44 1QW

52.2174, -0.5134

Removers - Removals Companies

Listed under:  Removers / Removal Companies, Storage
99% recommended   Rating 9.6/10
796 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 796 reviews since 2007
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very well organised and pleasant"   more
 
" Great experience all round, thank you. Seems like very good value for money, everything carefully explained. Managed to fit in about 7 items, one over 2m high, into just half of a 35sq ft unit so wi...."   more
 
" Storing.com delivered our belongings back to us after 15 months in storage. The process of arranging delivery was easy (and not expensive) and Reon, who co-ordinated it was great! On the day of delive...."   more
 
" Very pleased with the service. Friendly and helpful staff. Thank you"   more
 
About Us


We offer an affordable self storage service for domestic and commercial customers.

Fixed price from 1 month to 5 years.

For a six month storage period we offer a free collection service.

All collections and deliveries are with a two man team from 7am ,no hiring vans with storing.com.

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 93%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 82%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 67%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 81%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 87%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 64%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Amazing 8
arrived 8
belongings 10
best 10
better 9
booking 11
boxes 8
brilliant 26
care 13
careful 11
collected 8
collection 18
com 43
companies 8
container 8
courteous 13
customer 15
definitely 19
delivery 27
efficient 62
Excellent 105
experience 18
Fantastic 28
friendly 102
friends 17
furniture 18
good 59
Great 97
guys 50
happy 25
helpful 122
highly 16
Matt 22
nice 18
Paul 34
pleasant 16
pleased 16
polite 47
professional 58
Prompt 18
quick 16
Really 29
recommend 59
removal 20
service 183
storage 51
Storing 52
team 32
Thank 61
Thanks 63
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 May 2018
Recommended by customer in Mk43
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.2027, -0.6093
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Only used as storage
 
Cost: £240
 

"Very well organised and pleasant"
 
 
 
 


Review 16 May 2018
Recommended by customer in NW5

 I'm: Male 

51.5542, -0.1409
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
About 7 items, one over 2m high, for a 35sq ft unit. Removals men were very on time, efficient and helpful!
 
Cost: £66
 

"Great experience all round, thank you.
Seems like very good value for money, everything carefully explained.
Managed to fit in about 7 items, one over 2m high, into just half of a 35sq ft unit so will be able to add to it which is great news, seems very flexible/convenient service.
Great dealing with the office side of things, and also the removals men on the day were very on time, efficient and helpful!"
 
 
Team:
Reon in the office and the men on the day were great too (canít remember names, sorry)
 
 
 


Review 16 May 2018
Recommended by customer in AL3

 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.7542, -0.3494
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our belongings were being returned to us after 15 months in storage.
 
Cost: £225
 

"Storing.com delivered our belongings back to us after 15 months in storage. The process of arranging delivery was easy (and not expensive) and Reon, who co-ordinated it was great! On the day of delivery, Jamie, Jason and Kesh couldn't have been more helpful - getting everything into the house in record time (i reckon!). I couldn't recommend storing.com higher - they are great from start to finish.. Thanks all!"
 
 
Team:
Jamie, Jason, Kesh
 
 
 


Review 16 May 2018
Recommended by customer in MK43
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.1910, -0.6025
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The Causeway Carlton

"Very pleased with the service. Friendly and helpful staff.
Thank you"
 
 
Team:
Ryan
 
 
 


Review 6 May 2018
Recommended by customer in 1780
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cheerful group that were very patient during a difficult move (2009). Some minor breakage that were not discovered until many years later but all in all they provided a good service.
 
Cost: £1500
 

"We have used this company for many years having moved to a house in need of restoration then to Geneva then finally to France. All this covered a time span of about 9 years. We used the Bedford facility and despite some (not many) staff changes, we always found them to be very helpful to us when we needed it. in particular allowing us to store our large trailer from time to time during our collection visits from France. The storage was clean and relatively dry (we did have some clothes that suffered from mould but it is not clear if this was introduced at time of storage or through our many visits. It was isolated so I do not think it was the storage unit that failed."
 
 
Team:
Gemma, Cherelle and Ryan
 
 
 


Review 13 Apr 2018
Recommended by customer in N6 5
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
51.5735, -0.1426
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Collection and delivery of my possessions to and from storage only. No packing services
 
Cost: £66
 

"Storing.com have been extremely helpful and have given me an incredible service. They have been invaluable to me, while i re-located to Amsterdam for my secure storage needs. They're collection and delivery drives are very friendly and the entire team have been exceptional. Communication the entire way through has been prompt and without fault."
 
 
Team:
Cherrelle David
 
 
 


Review 28 Mar 2018
Recommended by customer in MK44
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.2220, -0.5251
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Needed some where to put our stuff. The house we''re going to needs work doing, and there''s no way we can move the boxes around while the workers are doing the work. So we decided to put half the stuff in store. Storage only

"Easy access, 24/7. Security looks good. Modern facility.
Very polite and helpful staff.
We're very happy with the value for money

Storage only"
 
 
 
 


Review 28 Mar 2018
Recommended by customer in E8 3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
51.5452, -0.0653
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Storing excess furniture and items to de-clutter my home whilst the flat is on the market.
 
Cost: £27
 

"Storing.com have a very clear and easy to understand website and the system is highly efficient and organised. Staff are really helpful - both on the phone and by email and in person when collecting and loading up the container. Have used them twice how and wouldn't hesitate to use them again or recommend them to anyone who wants a cost effective way to store items for a period of time."
 
 
 
 


Review 25 Mar 2018
Recommended by customer in W3 6
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.5221, -0.2618
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
storing.com held our life''s possessions in a container for a year
 
Cost: £160
 

"their service was:

-) dry (no humidity!)
-) safe (nothing stolen)
-) convenient (can drive a truck right up to container)

we were very happy with the service.

During the booking process and throughout their customer support was prompt & responsive - both via phone and email."
 
 
 
 


Review 15 Mar 2018
Recommended by customer in W1T
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.5168, -0.1360
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We have corporate offsite storage at STORING and needed to review the contents of our container, truck some materials back to our premises and dispose of the rest - quite complicated,
 
Cost: £1
 

"All sorted efficiently and with a smile. Would definitely recommend.
"
 
 
Team:
Cherrelle
 
 
 


Review 8 Mar 2018
Recommended by customer in NW11
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.5781, -0.1979
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Collection and storage of personal possessions during relocation abroad.

"The service was terrific from start to finish. The guys who collected from our house were super nice and helpful. They really took care of the goods being handled. Most of all I would like to mention the professionalism of Ryan Curtis, our main contact in the office. His response time was spot on and he was a pleasure to deal with. Overall, I will definitely be using this company for any future storage or handling needs. Thank you for making a stressful move a lot easier."
 
 
Team:
Ryan Curtis
 
 
 


Review 7 Mar 2018
Not Recommended by customer in SW3

 I'm: Male 

51.4841, -0.1759
 
 
Satisfaction Ratings
 
Sales & Support 0/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 0/10
The firm took care in packing and handling our property
Collection & delivery 0/10
Our property was collected and delivered as agreed
Service 0/10
The staff were presentable punctual and polite
Value 0/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Storage.com collected my boxes, stored, them, and then delivered them to my new address. I have an excellent experience throughout, until I realised that one box containing family heirlooms from my great grandmother had gone missing, and their team refused to investigate to help me track down the box.

"For the majority of my experience, I received excellent service from storing.com. However, after my unit was emptied and the items were returned to me, I found that a lamp and a box containing family heirlooms from my great grandmother were missing. The team checked the unit where my items had been stored as well as another unit, but refused to investigate any further despite my pleas for help and my offer to come up to Milton Keynes to search myself. This was incredibly disappointing, as I would hope a storing company would want to do everything they could to ensure property (especially irreplaceable property such as this) was returned to their customers.

I would warn against using storing.com, and I would beg the management team to please do whatever possible to ensure all customers receive their belongings instead of ignoring customers who have trusted them with their valuable possessions."
 
 
 
 


Review 19 Feb 2018
Recommended by customer in MK40
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.1375, -0.4867
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Needed to store some items with your company, and the two guys who collected the items from me, were very professional and helpful.

It was raining, and not such a great time to move items, but they kept a smile on their face and did their job professionally.

Great service and great representation of your company!

Fantastic service!!!"
 
 
Team:
Ryan, and the removal guys!
 
 
 


Review 8 Feb 2018
Recommended by customer in W11
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.5099, -0.2054
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had all of my items put into storage for over 6 months as Iím moving out of London temporarily. Storage.com organised a free pick up at 7am for my 45sqft of storage space.
 
Cost: £87
 

"Mukesh and Jamie came to pick up all of my stuff at 7am. They were on time, very friendly and incredibly efficient and careful. They knew exactly how to tessellate the things into the storage boxes. I could not be happier with how well everything went and I will definitely advise any friends who are moving to use storage.com."
 
 
Team:
Jamie and Mukesh
 
 
 


Review 8 Feb 2018
Recommended by customer in 4AF
 My Age: 30 - 39 
 I'm: Female 
0, 0
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Item from house into store.
 
Cost: £66

"Amazing service, super friendly and helpful, giving tips and taking things apart when needed.
Treating things like their own."
 
 
 
 
Team:
Paul
 
 
 


Review 7 Feb 2018
Recommended by customer in RM8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.5516, 0.1227
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £70
 

"A fantastic service from the office - I had a few hundred questions and the office member helping me never hit fed up or irritated -was so helpful and professional. The collection day was made without fuss and I received reminders and day of collection I got a courtesy call from the drivers. The two drivers were the most helpful polite and accommodating you could ever find. I have since passed your details on tonpeople in work

A very impressive service and also one stop shop. Delivery and storage all in one- other places I enquired you had to arrange your own delivery. I hope re delivery is as smooth -Thank you!

A very unfussed professional reliable service which I would happily and confidently recommend-thank you"
 
 
Team:
Ryan Curtis office based / donít know drivers names
 
 
 


Review 1 Feb 2018
Recommended by customer in AL3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.7631, -0.3419
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unloading into house.
Stairs/tight corner for sofa.
 
Cost: £225

"Paul and Mukesh were very skilled, professional and enjoyable to work with.
They treated our stuff like their own and we really appreciated their help and friendliness.
Would highly recommend.
Thank you."
 
 
 
 
Team:
Paul Mukes
 
 
 


Review 25 Jan 2018
Recommended by customer in SE19
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4242, -0.0891
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two sofas and a table, going from north London into storage and then delivered in South London.

"I came across storing.com when I was looking to move some items of furniture into storage. The service was really straight forward to arrange and i easily scheduled in a pick up from my house. The guys who arrived for the collection were extremely friendly and well mannered and professional. They were really careful with all items and even offered to cover things with additional blankets to avoid them being marked or from wear and tear while in the storage locker.

I recently arranged to have the items delivered at my new address. Again, i had the same excellent customer service from Cherelle who was able to provide me dates and details very efficiently and kept me completely up to date and informed of the delivery. The same guys came to drop the items off and again they were lovely and it all went very smoothly. I wouldn't hesitate to use this company again, they were there in my hour of need and have helped to make my new home nice again!"
 
 
Team:
Cherelle at Customer Services for being patient with me!
 
 
 


Review 25 Jan 2018
Recommended by customer in SW11
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
51.4627, -0.1825
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Removal and storage services for house contents removal and packing prior to a renovation project and storage for 10 months and redelivery from storage .

"Efficient and very polite quotation and booking services for removal, including packing, storage and redelivery . They handled all my initial questions very well by phone and email and documented everything properly on email. The removal team were friendly, punctual and efficient - all a pleasure to deal with. There were no breakages or any problems at any stage . I would use them again without hesitation. It was the least stressful part of a renovation project . The prices were also very good compared with quotes received from various London- based companies."
 
 
Team:
Paul and Jason and their teams and Chantelle and Ryan in the office.
 
 
 


Review 5 Jan 2018
Recommended by customer in N16
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.5664, -0.0836
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From london stokey

"I had a great service from Storing.com team all the way from begining to end.
The guys collecting my furniture at 7am where super sweet and helpful. Big love to everyone involved. I am happy to know my stuff is safe with such nice people."
 
 
Team:
I dont know their names, but if you could say thank you to the guys handling the stuff on the actual day of moving out, that would be great.
 
 
 

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