Storing.com Ltd

Long Haydons, Rushden Road Bletsoe
Bedford
Bedfordshire
MK44 1QW

52.2174, -0.5134

Removers - Removals Companies

Listed under:  Removers / Removal Companies, Storage
99% recommended   Rating 9.7/10
768 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 768 reviews since 2007
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Before booking I received lots of helpful information. I had a lot of questions that were answered quickly and put me at ease. The two guys that came to collect my things arrived on time. They were fr...."   more
 
" they were just great and made the whole experience really straightforward and easy they were also v responsive over email which is important to me !"   more
 
" I needed to move 5 boxes with books from my friends' place to the storage space, as I am myself currently outside of the UK. Everything was organised promptly and efficiently, even without me present...."   more
 
" Great experience"   more
 
About Us


We offer an affordable self storage service for domestic and commercial customers.

Fixed price from 1 month to 5 years.

For a six month storage period we offer a free collection service.

All collections and deliveries are with a two man team from 7am ,no hiring vans with storing.com.

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 93%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 81%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 66%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 80%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 87%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 63%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

best 10
better 9
booking 9
brilliant 26
care 12
careful 9
collection 13
com 34
courteous 13
customer 11
definitely 15
delivery 22
easy 9
efficient 56
Excellent 101
experience 14
Extremely 13
Fantastic 26
fast 8
friendly 93
friends 15
furniture 16
good 53
great 87
guys 45
happy 21
hard 10
helpful 108
highly 13
impressed 11
Jason 10
just 8
Lovely 11
Matt 22
nice 15
Paul 32
people 10
phone 10
pick 8
polite 43
professional 52
really 24
recommend 53
removal 18
service 167
storage 39
Storing 42
team 26
Thank 55
Thanks 61
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Oct 2017
Recommended by customer in SW16
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4279, -0.1437
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two guys came to collect furniture and boxes for storage.

"Before booking I received lots of helpful information. I had a lot of questions that were answered quickly and put me at ease. The two guys that came to collect my things arrived on time. They were friendly, introducing themselves, and had a look at the items beforehand so they could plan how to load them most effectively. It didn't take too long and I could see them arranging my items carefully and using blankets for protection. They easily fit my things into one unit so I was able to get a refund on the extra unit I had rented which is a bonus! Very impressed with everyone I've dealt with so far."
 
 
Team:
Ryan Curtis, Paul and Jamie
 
 
 


Review 12 Oct 2017
Recommended by customer in E1 5
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.5187, -0.0675
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
i was travelling for a year and needed storage and everything went really great ! they even kept my bourbon collection :)
 
Cost: £55
 

"they were just great and made the whole experience really straightforward and easy

they were also v responsive over email which is important to me !"
 
 
Team:
i can't remember everyone over the course of 15 months, but i didn't have a single negative experience
 
 
 


Review 11 Oct 2017
Recommended by customer in W1H
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.5195, -0.1645
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Needed to move 5 boxes with books to the storage.

"I needed to move 5 boxes with books from my friends' place to the storage space, as I am myself currently outside of the UK. Everything was organised promptly and efficiently, even without me present. The price was the best I could find! Very pleased!"
 
 
Team:
Ryan Curtis
 
 
 


Review 9 Oct 2017
Recommended by customer in M74F

 I'm: Male 

53.5099, -2.2562
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Just storage

"Great experience"
 
 
 
 


Review 28 Sep 2017
Recommended by customer in SW3

 I'm: Male 

51.4869, -0.1712
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Good

"I used three storage companies before( including Storing),Storing is definitely the best one.
The booking stage is really simple,just need to call them and book a time for them to collect/deliver the stuff,and the deliver and porter can took the boxes from my floor (some storage companies can only collect the boxes in the ground floor)
Also,I don't need to worry about some of stuff I can not packed into box,Storing provides a storage space ,unlike others storage companies required all the stuff need to be packed in boxes.
Storing is definitely a good choice for students to storing over the holidays."
 
 
 
 


Review 28 Sep 2017
Recommended by customer in SW12

 I'm: Male 

51.4446, -0.1502
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Great and quick service

"Very friendly staff

gracias!!!"
 
 
 
 


Review 20 Sep 2017
Recommended by customer in WC1X
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.5312, -0.1138
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Student accommodation move to a storage unit in Bedford.
 
Cost: £66
 

"The whole process was very simple and reassuring. The staff were very helpful and friendly, from the sales coordinator I liaised with to the movers who came and picked up the items for storage. Very positive experience. Will be recommending to others for sure."
 
 
Team:
Cherelle, and the two movers, John and someone else (I'm sorry I completely forgot their names but they were really professional and lovely).
 
 
 


Review 7 Sep 2017
Recommended by customer in CB1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.1988, 0.1351
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Contents of flat held in storage for 2 years then returned back to address in London. Very bulky 3 seater sofa bed.

"The team as ever, were fantastic. I have been using this company over 8 years with 1 house move and the storage of contents of a buy to let flat on 3 occasions. On every occasion the service was excellent and the team both in the office and those who were delivering the furniture were professional and courteous. I will happily use them again and have recommended them to friends."
 
 
 
 


Review 17 Aug 2017
Recommended by customer in SW12
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4507, -0.1427
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Discovered rising damp in my kitchen 2 days before my kitchen renovation was due to begin. I needed a place to store kitchen units given that there will now be a huge delay in starting the works.

"Best value I could find online.

Dealing with Ryan Curtis has been a pleasure- he is professional, informative and most importantly, very prompt and helpful when responding to emails."
 
 
Team:
Ryan Curtis
 
 
 


Review 17 Aug 2017
Recommended by customer in N4 2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.5608, -0.1005
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing and storing some furniture prior to a move overseas

"The website is incredibly clear with all information required.
The 2 differentiators for me were that the team would be able to load the furniture for me and the cost.
The experience from initial sales call to actual fulfilment of the service was very positive. The men who came to collect were punctual, helpful and professional. I would definitely use again and recommend to others looking for a similar service."
 
 
Team:
Ryan Curtis, Cherrelle David and the removers who were brilliant
 
 
 

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