Storing.com Ltd

Long Haydons, Rushden Road Bletsoe
Bedford
Bedfordshire
MK44 1QW

52.2174, -0.5134

Removers - Removals Companies

Listed under:  Removers / Removal Companies, Storage
99% recommended   Rating 9.7/10
784 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 784 reviews since 2007
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Needed to store some items with your company, and the two guys who collected the items from me, were very professional and helpful. It was raining, and not such a great time to move items, but they...."   more
 
" Mukesh and Jamie came to pick up all of my stuff at 7am. They were on time, very friendly and incredibly efficient and careful. They knew exactly how to tessellate the things into the storage boxes. I...."   more
 
" Amazing service, super friendly and helpful, giving tips and taking things apart when needed. Treating things like their own."   more
 
" A fantastic service from the office - I had a few hundred questions and the office member helping me never hit fed up or irritated -was so helpful and professional. The collection day was made without...."   more
 
About Us


We offer an affordable self storage service for domestic and commercial customers.

Fixed price from 1 month to 5 years.

For a six month storage period we offer a free collection service.

All collections and deliveries are with a two man team from 7am ,no hiring vans with storing.com.

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 93%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 82%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 67%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 81%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 87%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 64%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Amazing 8
arrived 8
belongings 8
best 10
better 9
booking 10
boxes 8
brilliant 26
care 12
careful 11
collection 16
com 39
companies 8
courteous 13
customer 14
definitely 17
Delivery 25
easy 11
efficient 60
excellent 104
experience 16
Extremely 14
fantastic 27
fast 8
free 8
friendly 100
friends 17
furniture 18
good 57
great 91
guys 48
happy 23
hard 10
helpful 113
Matt 22
nice 17
Paul 34
polite 46
professional 57
Prompt 16
quick 16
Really 27
recommend 56
removal 20
service 176
storage 46
Storing 47
team 30
Thank 58
Thanks 62
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Feb 2018
Recommended by customer in MK40
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.1375, -0.4867
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Needed to store some items with your company, and the two guys who collected the items from me, were very professional and helpful.

It was raining, and not such a great time to move items, but they kept a smile on their face and did their job professionally.

Great service and great representation of your company!

Fantastic service!!!"
 
 
Team:
Ryan, and the removal guys!
 
 
 


Review 8 Feb 2018
Recommended by customer in W11
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.5099, -0.2054
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had all of my items put into storage for over 6 months as Iím moving out of London temporarily. Storage.com organised a free pick up at 7am for my 45sqft of storage space.
 
Cost: £87
 

"Mukesh and Jamie came to pick up all of my stuff at 7am. They were on time, very friendly and incredibly efficient and careful. They knew exactly how to tessellate the things into the storage boxes. I could not be happier with how well everything went and I will definitely advise any friends who are moving to use storage.com."
 
 
Team:
Jamie and Mukesh
 
 
 


Review 8 Feb 2018
Recommended by customer in 4AF
 My Age: 30 - 39 
 I'm: Female 
0, 0
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Item from house into store.
 
Cost: £66

"Amazing service, super friendly and helpful, giving tips and taking things apart when needed.
Treating things like their own."
 
 
 
 
Team:
Paul
 
 
 


Review 7 Feb 2018
Recommended by customer in RM8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.5516, 0.1227
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £70
 

"A fantastic service from the office - I had a few hundred questions and the office member helping me never hit fed up or irritated -was so helpful and professional. The collection day was made without fuss and I received reminders and day of collection I got a courtesy call from the drivers. The two drivers were the most helpful polite and accommodating you could ever find. I have since passed your details on tonpeople in work

A very impressive service and also one stop shop. Delivery and storage all in one- other places I enquired you had to arrange your own delivery. I hope re delivery is as smooth -Thank you!

A very unfussed professional reliable service which I would happily and confidently recommend-thank you"
 
 
Team:
Ryan Curtis office based / donít know drivers names
 
 
 


Review 1 Feb 2018
Recommended by customer in AL3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.7631, -0.3419
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unloading into house.
Stairs/tight corner for sofa.
 
Cost: £225

"Paul and Mukesh were very skilled, professional and enjoyable to work with.
They treated our stuff like their own and we really appreciated their help and friendliness.
Would highly recommend.
Thank you."
 
 
 
 
Team:
Paul Mukes
 
 
 


Review 25 Jan 2018
Recommended by customer in SE19
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4242, -0.0891
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two sofas and a table, going from north London into storage and then delivered in South London.

"I came across storing.com when I was looking to move some items of furniture into storage. The service was really straight forward to arrange and i easily scheduled in a pick up from my house. The guys who arrived for the collection were extremely friendly and well mannered and professional. They were really careful with all items and even offered to cover things with additional blankets to avoid them being marked or from wear and tear while in the storage locker.

I recently arranged to have the items delivered at my new address. Again, i had the same excellent customer service from Cherelle who was able to provide me dates and details very efficiently and kept me completely up to date and informed of the delivery. The same guys came to drop the items off and again they were lovely and it all went very smoothly. I wouldn't hesitate to use this company again, they were there in my hour of need and have helped to make my new home nice again!"
 
 
Team:
Cherelle at Customer Services for being patient with me!
 
 
 


Review 25 Jan 2018
Recommended by customer in SW11
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
51.4627, -0.1825
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Removal and storage services for house contents removal and packing prior to a renovation project and storage for 10 months and redelivery from storage .

"Efficient and very polite quotation and booking services for removal, including packing, storage and redelivery . They handled all my initial questions very well by phone and email and documented everything properly on email. The removal team were friendly, punctual and efficient - all a pleasure to deal with. There were no breakages or any problems at any stage . I would use them again without hesitation. It was the least stressful part of a renovation project . The prices were also very good compared with quotes received from various London- based companies."
 
 
Team:
Paul and Jason and their teams and Chantelle and Ryan in the office.
 
 
 


Review 5 Jan 2018
Recommended by customer in N16
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.5664, -0.0836
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From london stokey

"I had a great service from Storing.com team all the way from begining to end.
The guys collecting my furniture at 7am where super sweet and helpful. Big love to everyone involved. I am happy to know my stuff is safe with such nice people."
 
 
Team:
I dont know their names, but if you could say thank you to the guys handling the stuff on the actual day of moving out, that would be great.
 
 
 


Review 20 Dec 2017
Recommended by customer in N4 2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
51.5628, -0.0998
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
47c Finsbury Park Road
 
Cost: £168
 

"Cherrelle recommended a removals company to take items to storage who worked out very well.

Dealings with storing.com on phone and email were clear, polite and helpful throughout. Seeing as how their low charges were what attracted my fairly empty pockets at the time, I was pleasantly surprised with how good the service was. This especially came into focus when I hired a self drive van and spent 2 days sorting through and removing all my items at Storing.com's facility. Cherrelle and Ryan were friendly and helpful, for example providing advice about nearby recycling centres, while several other staff members gave me help loading up one or two larger items and again were very pally throughout my 2 days there.

All in all they made the whole experience a lot easier - as well as cheaper - than it might otherwise have been."
 
 
Team:
Cherrelle David, Ryan Curtis, plus two other storage site staff members
 
 
 


Review 15 Dec 2017
Recommended by customer in SW2
51.4480, -0.1149
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House goods into store.
 
Cost: £60

"Really easy process and great people. Thanks very much."
 
 
 
 
Team:
Paul J
 
 
 

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