Cliffe's Removals

Roman Bank
Bourne
Lincolnshire
PE10 9LQ

52.7614, -0.3657

Removers - Removals Companies

Listed under:  Removers / Removal Companies
96% recommended   Rating 9.4/10
553 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.4/10 Overall Rating 9.4/10
Based on 553 reviews since 2007
 
 
 
Sales & Support
9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling
9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery
9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service
9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value
9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We had lots of difficulties with the date of the move, due to our chain being very difficult, Cliffe's were absolutely fantastic during this difficult stage they put us at ease and we had no pressure...."   more
 
" Very pleased with service, would use again."   more
 
" Highly professional job, done with enthusiasm and nothing was too much problem - but someone packed the biscuits !"   more
 
" See previous comments. A very professional outfit, and I will have no hesitation in recommending them to any of my family or friends.Thank you Cliffs for a job well done."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 83%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 85%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 72%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 79%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 82%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 70%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 10
arrived 6
brilliant 13
care 10
careful 6
certainly 14
cheerful 6
class 8
Cliffe’s 13
Cliffes 34
courteous 17
crew 21
definitely 17
delighted 7
delivery 7
difficult 6
easy 9
efficient 42
efficiently 9
excellent 95
extremely 17
family 10
fantastic 14
fault 6
finish 11
free 10
friendly 44
good 50
great 33
guys 13
happy 15
hard 22
helpful 89
Highly 18
impressed 12
packing 13
pleasant 14
pleased 35
polite 30
professional 43
Really 16
recommend 69
Removal 48
removals 29
service 143
stress 14
team 42
thank 44
Thanks 20
trouble 17
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  

Review 16 Feb 2017
Recommended by customer in Dn21
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.4783, -0.5834
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
4 bedroom house, garage and shed move all on the same day.
 
Cost: £840
 

" We had lots of difficulties with the date of the move, due to our chain being very difficult, Cliffe's were absolutely fantastic during this difficult stage they put us at ease and we had no pressure from them.The day of the move:- the team that moved us on the day were friendly, careful and efficient, they treated our belonging like they were their own.
Despite a 5 hour delay to obtain the keys for our new home, we never felt under any pressure from the team during the time they had to wait. During the offload the team were even more efficient and had our house filled with in an hour.
Overall we wer delighted with the service provided and would not hesitate to use or recommend Cliffe's in the future. "
 
 
Team:
Not know
 
 
 


Review 17 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Very pleased with service, would use again. "
 
 
 
 


Review 15 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Highly professional job, done with enthusiasm and nothing was too much problem - but someone packed the biscuits ! "
 
 
 
 


Review 14 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" See previous comments. A very professional outfit, and I will have no hesitation in recommending them to any of my family or friends.Thank you Cliffs for a job well done. "
 
 
 
 


Review 23 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" We would use the services again. "
 
 
 
 


Review 17 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Excellent service "
 
 
 
 


Review 17 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Excellent service throughout "
 
 
 
 


Review 15 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" It was necessary for us to leave our property in storage for 9 years and I am delighted to say that everything has been returned as if it was just a few days. This is a testament to the way that Cliffe's Removals run their business and I could not be happier. During what has been a difficult time for my family they have always been helpful and supportive and all the staff have been polite and courteous. I cannot speak too highly of my experience and I would strongly recommend them to anyone. "
 
 
 
 


Review 15 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" It was very good. First time in 41years we have moved home. Simon was superb. "
 
 
 
 


Review 15 Nov 2016
Not Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 6/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" See previous box "
 
 
 
 


Review 8 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" We had confidence in the entire team from initial contact to delivery. "
 
 
 
 


Review 8 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Fantastic services, team and customer service we would 100% use you again "
 
 
 
 


Review 6 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" We were very pleased with Cliffe's Removals. The team: Craig, Dave and Jordan were very efficient, thoughtful and hardworking. They were pleasant, likeable and courteous - and they did a very good job. Would recommend them. "
 
 
 
 


Review 15 Oct 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" A most professional service was provided, the staff were well trained and very helpful. I would certainly have no hesitation in recommending Cliffe's Removals. "
 
 
 
 


Review 13 Oct 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Excellent and helpful service provided with very short notice. "
 
 
 
 


Review 5 Oct 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" "
 
 
 
 


Review 23 Sep 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Cliffe's were great and I have since recommended their company to others who have used them on my recommendation, thank you "
 
 
 
 


Review 22 Sep 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Moving is a stressful activity and we were looked after very well. "
 
 
 
 


Review 21 Sep 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" We were really pleased with the help that Jane gave us pre removal "
 
 
 
 


Review 18 Sep 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" "
 
 
 
 

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