Cliffe's Removals

Roman Bank
Bourne
Lincolnshire
PE10 9LQ

52.7614, -0.3657

Removers - Removals Companies

Listed under:  Removers / Removal Companies
96% recommended   Rating 9.4/10
556 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 556 reviews since 2007
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" From first contact to the end of the move the Staff were helpful and flexible having a full understanding of the difficulties of getting and agreeing a final date for the move, not for a second was I ...."   more
 
" Initial telephone call with Jayne and explained our situation with 79 year old with early dementia living on her own. I asked Jayne to liaise with myself and not ask Mum any particular questions. Jay...."   more
 
" From start to finish an excellent service. We whose to be fully packed by Cliffes and the packing was done efficiently and expertly, leaving me free to sort paperwork out and actually not relax. On ...."   more
 
" We had lots of difficulties with the date of the move, due to our chain being very difficult, Cliffe's were absolutely fantastic during this difficult stage they put us at ease and we had no pressure...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 83%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 85%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 72%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 79%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 83%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 70%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 10
arrived 7
boxes 6
brilliant 13
care 11
careful 7
certainly 14
cheerful 6
class 8
Cliffe’s 13
Cliffes 36
courteous 19
crew 21
definitely 17
delighted 7
delivery 8
difficult 6
easy 9
efficient 42
efficiently 10
excellent 96
experience 6
extremely 17
family 10
fantastic 14
finish 12
friendly 45
good 50
great 33
guys 14
happy 15
hard 22
helpful 90
highly 18
impressed 12
packing 15
pleasant 14
pleased 35
polite 31
professional 45
really 18
recommend 70
removal 48
Removals 29
service 145
stress 14
team 43
Thank 45
Thanks 21
trouble 17
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 29 Mar 2017
Recommended by customer in PE10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7387, -0.3657
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move was from a five bedroom house to a three bedroom bungalow so as you can imagine this had its potential issues especially when you also consider that we had an organ and a piano in the mix. However the team that did the move for us could not have been more helpful and considerate showing a great deal of respect for both us and our home including not just doing as asked but also having helpful ideas using their experience to help make a potentially difficult day a breeze.

"From first contact to the end of the move the Staff were helpful and flexible having a full understanding of the difficulties of getting and agreeing a final date for the move, not for a second was I made to feel that I was causing them any problems, my numerous date changes were dealt with in the most professional and understanding way, this meant that I never felt awkward when ringing, again helping to make the whole experience less frustrating than it could have been. We will be using Cliff's again as when you find a company you can trust it makes sense to stick with them. This company and its Staff are worth their weight in gold. Thank you."
 
 
 
 


Review 7 Mar 2017
Recommended by customer in NE39

 I'm: Male 

54.9090, -1.7676
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move of my elderly Mother from her 4 bedroom house, 200 miles away to a new flat near family.

"Initial telephone call with Jayne and explained our situation with 79 year old with early dementia living on her own. I asked Jayne to liaise with myself and not ask Mum any particular questions. Jayne went out herself, a neighbour was also present as I had arranged. Jayne then called me direct to discuss specifics required. Very polite and professional at all times.

We received a detailed quote with 2 options, depending whether we required storage (uncertainty of completion date) When the move time came, 2 removers arrived on time, very professional, packed up the house (we used their packing service) and asked for advice or gave us any information required for special items.

Due to distance, our delivery happened the following day (they arrived at 930 having left at 6am!) when we had a very smooth delivery service to a 2nd floor flat. The guys worked 'flat out' throughout and were courteous and respectful.

Everything was delivered intact. I was even given advice on how to get rid of all the packing boxes.

We felt the care and commitment to Mum, ourselves, and the move itself was a really positive experience, and would not hesitate to recommend Cliffes."
 
 
Team:
Particular mention of Jayne and Mark.
 
 
 


Review 7 Mar 2017
Recommended by customer in PE9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.6544, -0.4950
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Varied outdoor kit from garage 5 bed house, double garage, outbuilding Full pack and local move.
 
Cost: £1290
 

"From start to finish an excellent service. We whose to be fully packed by Cliffes and the packing was done efficiently and expertly, leaving me free to sort paperwork out and actually not relax.
On move day our team were prompt, swift and careful, not to mention friendly and courteous, which made the whole process straightforward. They were flexible helping with item and that didn't quite fit in as they wwere and really helped our children to place things where they wanted them in a jokey, perfect way that helped he kids relax in new surroundings.

Many thanks"
 
 
Team:
Kyle, Simon, Greg
 
 
 


Review 16 Feb 2017
Recommended by customer in Dn21
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.4783, -0.5834
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bedroom house, garage and shed move all on the same day.
 
Cost: £840
 

"We had lots of difficulties with the date of the move, due to our chain being very difficult, Cliffe's were absolutely fantastic during this difficult stage they put us at ease and we had no pressure from them.The day of the move:- the team that moved us on the day were friendly, careful and efficient, they treated our belonging like they were their own.
Despite a 5 hour delay to obtain the keys for our new home, we never felt under any pressure from the team during the time they had to wait. During the offload the team were even more efficient and had our house filled with in an hour.
Overall we wer delighted with the service provided and would not hesitate to use or recommend Cliffe's in the future."
 
 
Team:
Not know
 
 
 


Review 17 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Very pleased with service, would use again."
 
 
 
 


Review 15 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Highly professional job, done with enthusiasm and nothing was too much problem - but someone packed the biscuits !"
 
 
 
 


Review 14 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"See previous comments. A very professional outfit, and I will have no hesitation in recommending them to any of my family or friends.Thank you Cliffs for a job well done."
 
 
 
 


Review 23 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"We would use the services again."
 
 
 
 


Review 17 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Excellent service"
 
 
 
 


Review 17 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Excellent service throughout"
 
 
 
 

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