Clark & Rose (Removals) Ltd

1 Bandeath Industrial Estate, Throsk
By Stirling
Stirlingshire
FK7 7NP

56.1042, -3.8465

Removers - Removals Companies

Listed under:  Removers / Removal Companies
96% recommended   Rating 9.4/10
130 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 130 reviews since 2009
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.2/10 Packing & Handling Rating 9.2
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Clark and Rose exceeded our expectations to make our move stress free. Nothing was too much trouble. We found them to be reliable, professional and friendly and would highly recommend their overall se...."   more
 
" First delivery was in extremely trying circumstances, at the time of the 'beast from the east' but the removal/delivery team from GB liners Hereford carried out the delivery in a cheerful and helpful ...."   more
 
" The team who moved us were great, very friendly and helpful, service was excellent and they all worked very hard considering both days were very hot"   more
 
" Every one that dealt with out move was very good most helpful. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 89%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 93%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 91%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 5
boxes 8
C 8
care 3
careful 4
carpets 3
cheerful 4
Clark 17
courteous 6
Crew 3
Damaged 4
definitely 4
delivered 5
delivery 7
despite 3
driver 3
Easy 3
efficient 10
Excellent 26
extremely 3
fantastic 4
final 3
finish 5
free 3
friendly 13
friends 5
furniture 3
good 24
goods 5
great 10
guys 9
handling 4
happen 3
Happy 3
hard 7
helpful 34
initial 3
late 6
packing 8
problems 6
professional 12
recommend 12
Removal 13
Rose 18
service 34
smoothly 6
storage 9
stress 7
team 21
working 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 1 Apr 2019
Recommended by customer in ML12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
55.6784, -3.5191
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move within the UK, including storage of possessions, rural locations.
 

"Clark and Rose exceeded our expectations to make our move stress free. Nothing was too much trouble. We found them to be reliable, professional and friendly and would highly recommend their overall service to others. Contemplating a relocation well done and many thanks to the strung team.

Mrs.Grant, Wendy, Samantha, Alan, Kenny and Tom Strung staff"
 
 
 
 
Team:
Strling
 
 
 


Review 29 Mar 2019
Recommended by customer in NP16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.7367, -2.7636
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The team who handled our removal and storage gave us outstanding service. The inventory of storage items didn't quite ______ with my list and Samual at GB liner Hereford kingly sent photographs of the items - to confirm all was is order.
 
Cost: £3495

"First delivery was in extremely trying circumstances, at the time of the 'beast from the east' but the removal/delivery team from GB liners Hereford carried out the delivery in a cheerful and helpful way - undeterred by the weather. Lots of items had to be stored in a greenhouse 100 yards from the property!!"
 
 
 
 
Team:
Sam Anderson Wendy Lochri
 
 
 


Review 15 Mar 2019
Recommended by customer in TA3
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.0199, -2.9868
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from Scotland to Somerset
 
Cost: £3900

"The team who moved us were great, very friendly and helpful, service was excellent and they all worked very hard considering both days were very hot"
 
 
 
 
Team:
Gary
 
 
 


Review 5 Mar 2019
Recommended by customer in EH51
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.0047, -3.5966
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1090
 
 
Team:
Gary Dale Kenny Alan Bob
 
 
 


Review 28 Feb 2019
Recommended by customer in DG7
54.9476, -3.9245
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Every one that dealt with out move was very good most helpful. "
 
 
 
 
 
 


Review 25 Feb 2019
Recommended by customer in PH3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.2908, -3.7112
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All good!
 

"All good!"
 
 
 
 
 
 


Review 19 Feb 2019
Recommended by customer in PH1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
56.3946, -3.4524
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from old house into store and then 6 weeks later into new house. Full packing service used.
 
 
 
 
 


Review 15 Feb 2019
Not Recommended by customer in G77
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.7669, -4.3437
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 0/10
The firm took care in packing and handling our property
Collection & delivery 0/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 0/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
30th Nov included patios packing which ended up doing myself.
Move from G767AN to G77LFZ combined with my parnter's storage items being delivered at same time.
 
Cost: £1095

"Was told there were more contents then estimated when in fact if anything it was less. Content of my garage fell out of the van driven by Jamie and various items smashed. My partner's storage items could not be delivered. We had to wait a further week for delivery of storage items and my garage contents. These included our beds. I was left with several large boxes of soggey paper that had to be repacked. Bad score on piano and covered in sticky substance."
 
 
 
 
Team:
Alan Dale Kenny Jamie Ga
 
 
 


Review 15 Feb 2019
Recommended by customer in FK17
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.2361, -4.1937
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Standard straight forward. Team had to innovate and moved our sofas through the first floor balcony- that was interesting and novel. It was much appreciated
 
Cost: £1700

"Team was professional, friendly and despite the numerous items in our house, they just did it without any fuss. We would recommend Clark & Rose without hesitation.
A small quibble - their invoice was a bit complicated and we misread a section. But the company rep resolved it ASAP."
 
 
 
 
 
 


Review 11 Feb 2019
Recommended by customer in FK13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.1523, -3.7324
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of larger items to house 3 miles away.
 
Cost: £595

"The 3 gentle men were helpful- excellent service. Office staff also efficient and helpful"
 
 
 
 
Team:
Alan Alan Wendy
 
 
 


Review 11 Feb 2019
Recommended by customer in PH3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
56.2993, -3.7008
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two storey house to a bungalow
 
Cost: £1500

"Most expensive quote we received (hence score of 8 in value for money) But felt you offered a quality service."
 
 
 
 
 
 


Review 8 Feb 2019
Recommended by customer in FK15
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.1933, -3.9788
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Approx 1/2 removal to new location. Other 1/2 into store and delivered 3 months later. Initial delivery delayed (2hrs) by delays in transfer of funds. Deliver staff flexible and helpful, as was removals coordinator
 
Cost: £4719

"Removals coordinator was particularly helpful in providing packaging for self packing and in adjusting schedules locally to enable final delivery out of store at relatively short notice.
Packing and handling staff were professional at all times and remained cheerful even when delays occurred out off their control. "
 
 
 
 
 
 


Review 8 Feb 2019
Recommended by customer in FK14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
56.1615, -3.6725
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 1 house to another village to village
 
Cost: £870

"Easy day everything was as promised
good team."
 
 
 
 
 
 


Review 4 Feb 2019
Recommended by customer in PH16
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.7078, -4.0178
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The weather was the biggest challenge.
 
Cost: £2067

"The move went fairly well but the hold up of getting the keys to new house was a hold up. Due to next home being closed for lunch when we arrived!!
We did feel that the amount of our household was very underestimated for the move. "
 
 
 
 
 
 


Review 17 Jan 2019
Recommended by customer
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was a part load from Scotland to France, organized from France. Company extremely helpful about fitting in with my flights etc. Picked up bang on time and delivery date was brought forward a week.
 
Cost: £690

"Nothing but praise for everyone concerned - the team who picked up the staff in Scotland and those who delivered to France, not forgetting the office in Stirling. This part move was brought about by the death of my mum and getting the stuff over to France seemed like an insurmountable task at the time. But everyone was so kind and helpful and it all went very smoothly. An excellent experience. "
 
 
 
 
Team:
Charlie Keegan
 
 
 


Review 14 Jan 2019
Recommended by customer in PH7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
56.3763, -3.8365
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large move but local. The initial team was short staffed but they arranged extra team members at the end of 3rd day to ensure completion.
 
 
 
 
 


Review 11 Jan 2019
Recommended by customer in AB34
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
57.0776, -2.7967
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The packing was done with care and efficiency. The team were polite and very tidy, leaving the house clean and tidy. At the other end the delivery of our possessions was done with minimum fuss and right on time.
 
Cost: £2646

"As our possessions had to go into storage for a month we had two different teams. Both teams were very good at their jobs. Keeping us informed of what was being done and how items were packaged. Not one item was broken, Lost or Damaged. Well done to the teams of Clark and Rose."
 
 
 
 
Team:
Rob
 
 
 


Review 11 Jan 2019
Recommended by customer in FK15
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.1951, -3.9614
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Comrie to Dunblane. Big move with some large and heavy files
 
Cost: £2195

"Overall a 3 day job which would have been done in 2 if more men were allocated."
 
 
 
 
 
 


Review 11 Jan 2019
Recommended by customer in PE9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.6860, -0.4622
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Scotland to England. Well organised they had to move a baby grand piano.
 
Cost: £3800

"Carpet protection was provided to main walk ways but carpets were not protected where boxes ere placed. This led to marks on the new carpet. Should have used blankets that they had with them.
They organised carpet cleaning which was very good."
 
 
 
 
Team:
Wendy
 
 
 


Review 10 Jan 2019
Recommended by customer in FK10
 My Age: 40 - 49 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
56.1225, -3.8015
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The removal from my old house was handled well by 3 men. The unloading to my new property (not on same day/date) was attended by only 2 men which I felt was not adequate and required considerable assistance by myself to avoid the unloading taking several hours longer.
 

"The first part of the move was impressive and on the whole handled very well with all 3 men going above and beyond and handled my goods very carefully. It was somewhat spoiled by a conversation the men had (which was said within earshot) discussing my marble Italian furniture. The men said they had been offered similar in the past by a client but "no-one wanted it as it was the kind of stuff you couldn't even give away". This was very embarrassing and humiliating for me having my belongings belittled in this way. On the 2nd move day my stair carpets were not covered / protected "
 
 
 
 
 
 

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