Clark & Rose (Removals) Ltd

1 Bandeath Industrial Estate, Throsk
By Stirling
Stirlingshire
FK7 7NP

56.1031, -3.8461

Removers - Removals Companies

Listed under:  Removers / Removal Companies
95% recommended   Rating 9.3/10
75 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 75 reviews since 2009
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.2/10 Packing & Handling Rating 9.2
The firm took care in packing and handling our property

 
Collection & delivery 9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 8.9/10 Value Rating 8.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The Clark and Rose staff at all levels were pleasant, competent and professional. Nothing was too much trouble and that part of the house move went like clockwork which is more than can be said of th...."   more
 
" Excellent service. Team were super efficient."   more
 
" Move carried out in good time. No problems really, assessor had failed to include wardrobe boxes but these were collected on the day."   more
 
" I would recommend Clark and Rose to all my known family and friends. The service from start to finish was excellent and professionally done. Thank you very much. You ensured my move was a lot less ...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 92%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 87%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 92%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrival 2
arrived 3
assessor 2
bed 2
boxes 4
care 3
careful 2
Clark 9
competitive 2
courteous 3
Crew 3
damage 2
damaged 3
delivered 3
delivery 3
driver 3
efficient 7
Excellent 18
fantastic 3
finish 4
friendly 7
friends 5
good 11
Goods 4
great 6
guys 5
handling 3
happy 3
hard 4
helpful 19
initial 3
late 5
lorry 3
man 3
member 3
organised 3
packed 3
pleased 3
problems 4
professional 6
quote 4
recommend 7
removal 7
Rose 9
service 22
storage 6
Team 10
told 3
transit 4
working 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 Feb 2018
Recommended by customer in ML12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
55.6615, -3.5277
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was difficult because of limted access, especially at the new home where transit was required and a nearby farm was used for that part of the removal.
 
Cost: £3147

"The Clark and Rose staff at all levels were pleasant, competent and professional.
Nothing was too much trouble and that part of the house move went like clockwork which is more than can be said of the lawyers (on all sides) who caused extreme stress."
 
 
 
 
 
 


Review 9 Feb 2018
Recommended by customer in BN18
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
50.8536, -0.5588
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 8 Feb 2018
Recommended by customer in PH7
56.3779, -3.8395
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
5 Bed house to 3 bed bungalow.
Approx 8 miles.
 
Cost: £895

"Excellent service.
Team were super efficient."
 
 
 
 
 
 


Review 19 Jan 2018
Recommended by customer in FK2
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.0285, -3.7890
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £782

"Move carried out in good time.
No problems really, assessor had failed to include wardrobe boxes but these were collected on the day."
 
 
 
 
 
 


Review 2 Jan 2018
Recommended by customer in EH54
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
55.8859, -3.5036
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From 1st floor flat to 1st floor flat.
 
Cost: £435

"I would recommend Clark and Rose to all my known family and friends.
The service from start to finish was excellent and professionally done.
Thank you very much.
You ensured my move was a lot less stressful."
 
 
 
 
 
 


Review 2 Jan 2018
Recommended by customer in GL20
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.9982, -2.0043
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £4054
 
 
 
 


Review 2 Jan 2018
Recommended by customer in PH13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.5163, -3.2709
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1396

"Very good service."
 
 
 
 
 
 


Review 12 Dec 2017
Recommended by customer in EH42
55.9967, -2.5159
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Nearly 200 plants and upright piano to be moved.
 
Cost: £1367

"Satisfied - went smoothly, despite wet weather. "
 
 
 
 
Team:
Colin Jamie Alan Gary
 
 
 


Review 21 Nov 2017
Recommended by customer in FK9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.1509, -3.9271
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from a house in Edinburgh, then in to storage for a few days, before delivery to the new house in Bridge of Allan.
 
Cost: £1120

"I did the packing my self (my wish). Clark and Rose provided good quality and sufficient packing boxes and materials to facilitate this. There was no damage except for one glass which was cracked - which may have been due to the packing rather then the handling. Everything was done very efficiently. The staff were very friendly and helpful. "
 
 
 
 
 
 


Review 9 Nov 2017
Recommended by customer in G67
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
55.9328, -4.0038
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bedroom property to 4 bed room property. Stairs in both houses. Tight access at the new house.
 
Cost: £850

"Clark and Rose were excellent to deal with, from start to finish. The team of movers were a pleasure to work with and took care of all our possessions. I have already recommended the company to friends. "
 
 
 
 
Team:
Colin Del
 
 
 

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