Binnings of Cumbria

Bourne House, Millbourne Street
Carlisle
Cumbria
CA2 5XF

54.8924, -2.9424

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.5/10
216 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 216 reviews since 2007
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The job was done without any fuss. Excellent 2 laps. "   more
 
" The handling team were fantastic and did the job over two days very efficiently. Binnings of Cumbria"   more
 
" 1.All items were taken in to storage and returned 12 Twelve months later 2.Both moves were punctual and efficiently handled 3.The delivery men were well mannered and very helpful"   more
 
" There was some confusions as to where to locate some of the load but the Binnings boys kept calm and dealt well with the situation. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 84%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 87%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 75%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 91%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 86%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 71%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 5
belongings 5
best 5
Binnings 12
boxes 10
brilliant 9
care 10
careful 13
certainly 6
cheerful 6
considerate 6
courteous 11
crew 7
definitely 7
delivered 5
delivery 8
difficult 5
easy 7
efficient 27
efficiently 11
Excellent 32
experience 6
extremely 13
fantastic 8
fast 5
fault 9
finish 6
Friendly 28
furniture 17
good 18
Great 13
guys 10
happy 6
hard 13
help 5
helpful 50
highly 7
impressed 6
James 5
Jeff 8
pleasant 13
polite 29
professional 16
recommend 31
removal 24
service 45
stressful 12
team 24
thank 20
trouble 9
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 1 Mar 2019
Recommended by customer in CA5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
54.8416, -3.0556
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The job was done without any fuss. Excellent 2 laps. "
 
 
 
 
Team:
James Zander
 
 
 


Review 26 Feb 2019
Recommended by customer in DL8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
54.2469, -1.5274
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gateway of new home unable to accommodate the house removal van, resulting in the boys having to get a smaller one and transport our things twice.
 
Cost: £1834

"The handling team were fantastic and did the job over two days very efficiently.
Binnings of Cumbria"
 
 
 
 
Team:
Paul Zach Jeff Zander Jam
 
 
 


Review 17 Feb 2019
Recommended by customer in CA11
54.6557, -2.8235
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal from storage.
 

"1.All items were taken in to storage and returned 12 Twelve months later
2.Both moves were punctual and efficiently handled
3.The delivery men were well mannered and very helpful"
 
 
 
 
Team:
Jeff Paul
 
 
 


Review 22 Jan 2019
Recommended by customer in EH7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.9550, -3.1296
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Netherel, Colombia to tdibrugh. The delivery was challenging as contractors were still working on the property.
 
Cost: £900

"There was some confusions as to where to locate some of the load but the Binnings boys kept calm and dealt well with the situation. "
 
 
 
 
Team:
James Zande
 
 
 


Review 17 Dec 2018
Recommended by customer in TD15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
55.7257, -2.1350
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We have a very large and heave sofa the 2 boys moved it no bother with no harm to sofa.
 
Cost: £818

"Easiest move we have ever had would recommend with out hesitation Jason and Paul looked after our belongings as if they were their own.
Top lads
Would use this company again if needed
"
 
 
 
 
Team:
Paul Jason
 
 
 


Review 29 Nov 2018
Recommended by customer in CA17
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
54.4292, -2.4303
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Would be useful to have 3 staff for moving 3-4 bed houses. There's lots of stuff. These removals guys will be off with bad backs working, like they have on our move, every day.
 

"Kevin and Zack worked their butts off all day. No amount of pay's enough for how hard and how long they worked. There was a hitch with staffing meaning the move didn't start until after 10 but they worked so hard, finally finishing emptying the lorry at about 7.30pm. We cant thank them enough as the 2 extra staff would have been of enormous help but they didn't show. We helped a bit but can't tell you how compressed Kevin and Zack we were. "
 
 
 
 
Team:
Kevin Zach
 
 
 


Review 27 Nov 2018
Recommended by customer in PR4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.7529, -2.8650
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Movers were excellent ready at the moving time, did everything well.
 
Cost: £792

"As above, very good and did the move really well. "
 
 
 
 
Team:
Paul Zach Jeff
 
 
 


Review 16 Nov 2018
Recommended by customer in TS17
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
54.5275, -1.3135
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1307
 
 
Team:
Kevin Jame
 
 
 


Review 16 Nov 2018
Recommended by customer in TS17
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
54.5275, -1.3135
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal from property with "upstairs" lounge. Removal of very heavy items from garage. Storage for 3 weeks. Delivery to new property some distance away.
 
Cost: £1307

"Kevin and James were exceptionally competent, polite, and helpful. They made the removal and delivery of our property for less stressful!
The office staff were efficient and helpful. All told we are extremely pleased with the company and thank all staff we had contact with. "
 
 
 
 
Team:
Kevin Jame
 
 
 


Review 5 Nov 2018
Recommended by customer in CA11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
54.6650, -2.7390
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £814

"The men were very good workers, arriving early as requested. There was a problem getting some of the furniture up the stairs which meant extra work but they got on with it and solved the problem.
A job well done. "
 
 
 
 
Team:
James Fraser Jordan
 
 
 


Review 11 Oct 2018
Recommended by customer in CA11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
54.6641, -2.7553
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2nd move in 3 months. Limited access (parking) at house we were moving from. Most boxes were still packed from the 1st move. Move was less than 1
mile distance.
 
Cost: £438

"Team arrived promptly. They introduced themselves and were polite and friendly at all times. We could not fault them. "
 
 
 
 
Team:
Zach Jordan
 
 
 


Review 13 Sep 2018
Recommended by customer in CA11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.6682, -2.7470
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very straight forward, although a long process perhaps more boxes than envisaged. Excellent service.
 
Cost: £835

"Very please with attitude and work ethic of Paul and Harry. They never stopped. Slight problem in driving over neighbours garden and drive. "
 
 
 
 
Team:
Paul Harry
 
 
 


Review 10 Sep 2018
Recommended by customer in CA6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
54.9392, -2.9487
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 4 bed house to 3 bed bungalow.
 
Cost: £782

"Fantastic team-prompt, polite and professional. "
 
 
 
 
Team:
Evin Kyle Zander
 
 
 


Review 3 Sep 2018
Recommended by customer in CA1
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
54.8754, -2.8858
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving from a quite remote and not easy to find bungalow down a country road with restricted parking. The van arrived on time, parked neatly, and wasted no time in getting started.
 
Cost: £467

"Paul and Harry were outstandingly good. They worked quickly and cheerfully; they measured large boxes and awkward furniture (much of it handmade by my husband) through narrow doorways and down steps from both sides of the houses. and through a conservatory, nothing was damaged and everything arrived speedy at the new house. Everything was unloaded very quickly into the correct rooms. We were both astonished at the speed and ease of the operation and would recommend those two man and your company to anyone. "
 
 
 
 
Team:
Paul Harry
 
 
 


Review 23 Aug 2018
Recommended by customer in IV18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
57.6908, -4.1573
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lock, Stock and Baurel - very helpful professional guys, who worked tirelessly. Polite and explained what needed to happen.
 
Cost: £1885

"Price was excellent. Job went smoothly. We would recommend Binnings."
 
 
 
 
Team:
Paul Zander
 
 
 


Review 13 Aug 2018
Recommended by customer in CW5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
53.0306, -2.5105
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a very rural location on a form in Norton Cumbria - an old stone cottage to a rural location in Cheshire. The driveway to both properties was narrow and had trees - tricky for a large van. Needed to park further from new house than had hoped due to tight bend in drive.
 
Cost: £1336

"Binnings gave a most competitive quote the cheaper by for or 4 quotes but gave first class service. Paul and his team in Cumbria unpacked our house in Cumbria with care and consideration - the van was meticulously packed to ensure our belongings were safe and secure. On arrival in Cheshire. Paul and Cana (a local in porter) worked extremely hard on a very hot day to unpack the van. Always good natured, polite and understanding excellent service - highly recommend Binnings. Many thanks. "
 
 
 
 
Team:
Paul James Kyle
 
 
 


Review 13 Aug 2018
Recommended by customer in CA13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.6575, -3.3483
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full house move - 2000 cm ft. Very tight access for large vehicle but just managed!
 
Cost: £842

"Very good service from the company as a whole and from Harry and Kevin in particular. I don't know how they did it for the money! Very good service at a very good price - would highly recommend."
 
 
 
 
Team:
Kevin Harry
 
 
 


Review 3 Aug 2018
Recommended by customer in CA1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.8828, -2.8923
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was faultless
 

"Can not fault James and Harry."
 
 
 
 
Team:
James Har
 
 
 


Review 20 Jul 2018
Recommended by customer in DG12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.9946, -3.2426
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Professional team, willing to give great service, would highly recommend.
 
Cost: £932

"Packing service certainly worth while. Jordan worked hard all was packed safely and no damage."
 
 
 
 
Team:
Jeff Jordan
 
 
 


Review 19 Jul 2018
Recommended by customer in CA11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
54.6662, -2.7537
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move was from a rural location to town, both with limited access. Cones were provided to enable the van to park immediately outside the destination address. Some large items were required to go into storage, but at the last minute one of those (a sofa) was delivered to a relative at our request.
 
Cost: £875

"The team worked quickly and efficiently and in a friendly manner. The office team were at all times helpful and efficient. Thanks for making it a much less stressful affair than it might have been. "
 
 
 
 
Team:
Zander Kevin Kyle
 
 
 

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