Binnings of Cumbria

Bourne House, Millbourne Street
Carlisle
Cumbria
CA2 5XF

54.8924, -2.9424

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.5/10
193 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 193 reviews since 2007
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.3/10 Packing & Handling Rating 9.3
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" These 2 young men made our move so easy. We can't speak too highly of them."   more
 
" Jeff and James were polite, friendly and extremely careful and helpful throughout. The move was an emotional one, as we were clearing our parents' (and our family) have after recent bereave went. Je...."   more
 
" Removal team worked very hard every day. Lovely chaps who made the process of moving a pleasure."   more
 
" Everything went very smoothly. Could not have expected more from Jim and Jordan. No breakage or scratches. Please tell them how grateful, I am first move in 30 years. First time with a removal fi...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 85%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 87%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 75%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 91%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 85%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 70%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

access 4
best 5
Binnings 7
boxes 9
brilliant 9
care 9
careful 13
certainly 5
cheerful 6
considerate 6
couldn’t 4
courteous 11
crew 7
definitely 6
delivered 5
delivery 6
difficult 4
easy 6
efficient 25
efficiently 8
excellent 28
experience 6
extremely 11
fantastic 6
fast 5
fault 7
finish 5
friendly 25
furniture 15
good 13
great 12
guys 8
happy 6
hard 10
hardworking 4
helpful 46
Jeff 8
Pleasant 13
polite 24
professional 15
recommend 25
Removal 23
Robert 8
satisfied 8
service 41
stressful 10
team 18
thank 18
trouble 9
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Jun 2018
Recommended by customer in CW11
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.1492, -2.3898
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1432
 
 
Team:
Jim Jordan Kevin James
 
 
 


Review 21 Jun 2018
Recommended by customer in CA3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.9172, -2.9523
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £480
 
 
Team:
Kevin James
 
 
 


Review 1 Jun 2018
Recommended by customer in CA3
 My Age: 70 + 
 I haven't used this business before 
54.9245, -2.9262
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"These 2 young men made our move so easy.
We can't speak too highly of them."
 
 
 
 
Team:
Zander James
 
 
 


Review 19 Apr 2018
Recommended by customer in CA7
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
54.8674, -3.3122
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move involved collection of goods from South London with delivery to 3 separate locations in Columbia, spread over 3 days.
 
Cost: £1858

"Jeff and James were polite, friendly and extremely careful and helpful throughout.
The move was an emotional one, as we were clearing our parents' (and our family) have after recent bereave went.
Jeff and James made the clearance an easier task by the warmth of their personality and their professionalism.
Nothing was too much trouble."
 
 
 
 
Team:
Jeff Jame
 
 
 


Review 12 Apr 2018
Recommended by customer in CA10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.7390, -2.6856
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £542

"Removal team worked very hard every day.
Lovely chaps who made the process of moving a pleasure."
 
 
 
 
Team:
Jim Kyle
 
 
 


Review 9 Apr 2018
Recommended by customer in CA2
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.8957, -2.9852
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full packing service. Staff brilliant, organised, friendly asked when necessary. Arrived on time etc..
 
Cost: £703

"Everything went very smoothly.
Could not have expected more from Jim and Jordan.
No breakage or scratches.
Please tell them how grateful,
I am first move in 30 years.
First time with a removal firm and no issues brilliant

8 for value for money as chose what I thought was Carlisle company and it wasn't so stuff went to Dumfries overnight - how did this affect bill. "
 
 
 
 
Team:
Jim Jordan
 
 
 


Review 5 Apr 2018
Recommended by customer in CA1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.8779, -2.8848
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move of furniture and personal belongings including TV's, HiFi speakers etc.
Narrow stairs and hallway.
 
Cost: £515

"Handled the move perfectly great guys.
Very helpful and polite.
Would strongly recommend this company.
Thank you."
 
 
 
 
Team:
Jeff James
 
 
 


Review 3 Apr 2018
Recommended by customer in NE30
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.0220, -1.4270
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from a cottage in Carlisle to a ground floor flat in Tynemouth.
A sofa bed required dismantling to enable it to go through the door of the cottage.
In Tynemouth it was taken in through the front window.
 
Cost: £789

"The move was carried out smoothly and efficiently and to our complete satisfaction."
 
 
 
 
Team:
Jeff Jame
 
 
 


Review 28 Feb 2018
Recommended by customer in LA8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.3530, -2.7070
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bedroom house to bungalow access up steps.
Upright piano was moved. Heavy snow showers during packing and unpacking!
 
Cost: £1376

"Paul and Xander were consummate professionals throughout the packing service and whole moving process.
The 2 "assistants" for packing seemed to randomly abandon items in boxes, not label these boxes and this resulted in some minor damage to items."
 
 
 
 
Team:
Paul Zand
 
 
 


Review 19 Feb 2018
Recommended by customer in CA3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
54.9124, -2.9365
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Jim and James were very good and polite.
Both had a good raport with each other.
They were always prepared to go the extra mile if needed.
 
 
 
Team:
Jim James
 
 
 


Review 22 Dec 2017
Recommended by customer in CA7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
54.7394, -3.3328
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a 3 storey town house on a main road through town; the team were considerate to pedestrians/road went and made every effort to minimize the disruption caused by their removal van. We had a lot of stairs and some very heavy, solid oak furniture.
 
Cost: £580

"The team were punctual. Helpful and considerate to anyone inconvenienced by their vehicle. They worked hard, were cheerful and very careful with our possession. They took enormous pride in the work that they did. "
 
 
 
 
Team:
Davy Jordan Thomas
 
 
 


Review 29 Nov 2017
Recommended by customer in CA10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.5700, -2.6771
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Small Vehicle needed to assist larger vehicle.
 
Cost: £2136

"Staff were exceptionally courteous and polite.
Very hardworking and offered sound advice."
 
 
 
 
Team:
Jeff Zander Pau
 
 
 


Review 23 Nov 2017
Recommended by customer in CA13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
54.6576, -3.3482
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 Bed semi move to 4 bed detached. Gardening equipments and upright piano - ground floor to ground floor.
 
Cost: £575

"Very professional move. Quickly and carefully executed. "
 
 
 
 
Team:
Eff Zander Kevin James
 
 
 


Review 17 Nov 2017
Recommended by customer in DG9
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
54.6481, -4.8891
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1012

"Removal staff always did there best and would use this firm again."
 
 
 
 
Team:
Paul James Jim
 
 
 


Review 17 Nov 2017
Recommended by customer in CA2
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.8832, -2.9477
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Jeff Zander Paul James
 
 
 


Review 15 Nov 2017
Recommended by customer in CA7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.7866, -3.1908
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from on property and have furniture in storage for a month before having the furniture delivered to a new property.
 
Cost: £798

"The gentlemen who collected and delivered our furniture could not have been more efficient and pleasant. Nothing was too much trouble and were a credit to the company. We will not hesitate to use Binnings of Cumbria again. Many thanks. "
 
 
 
 
Team:
Ian Mark Jordan
 
 
 


Review 10 Nov 2017
Recommended by customer in CA14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
54.6444, -3.4662
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Difficult access to the place we moved from.
 
Cost: £1577

"The move went smoothly although we could not get our preferred packing day or move in day due to the company being extremely busy."
 
 
 
 
Team:
Jeff Zande
 
 
 


Review 9 Nov 2017
Recommended by customer in DG5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
54.8738, -3.7529
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Have used Binnings in previous moves.
 

"Excellent care and attention by the team - Jeff and Zander. However the 3 guys who joined them to unload were less considerate when handling our possessions resulting in a few dents/chips and a broken outdoor plant. Would have preferred Jeff and Zander to all work. "
 
 
 
 
Team:
Jeff Zand
 
 
 


Review 3 Nov 2017
Recommended by customer in CH64
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.2946, -3.0681
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Cumbria in a 2 bed barn conversion with significant number of outside sheds to 3 bed dormer bungalow and garage.
 
Cost: £2293

"The team worked exceptionally hard and efficiently and with good humor and communication. Would certainly recommend Jeff and Paul again - very courteous and conscientious.
A new van worked seem appropriate as it was not watertight! "
 
 
 
 
Team:
Jeff Zander Pul Jordan
 
 
 


Review 11 Aug 2017
Recommended by customer in CA2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
54.8855, -2.9762
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent service & helpful movers very quick no problems.
 

"Would recommend to anyone."
 
 
 
 
Team:
Toby Mark
 
 
 

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