G B Liners

Blaisdon Way
Cheltenham
Gloucestershire
GL51 0WH

51.9158, -2.1141

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
639 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 639 reviews since 2006
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent service. - Kept to timetable. - Polite and cheerful. - Fast and efficient. - Very careful. Very satisfied. Very good value. Would warmly recommend."   more
 
" Everything was well packed and appropriately protected. Team were helpful and courteous. Care taken to protect floors and decoration."   more
 
" The team were superb. Polite, respectful and above all professional through the move. They are testament to GB Liners and they presented the company in a fantastic light. We would recommend the com...."   more
 
" Wayne was there over the whole period and was extremely helpful, polite and professional. He took a lot of stress out of the move for me and is a credit to the company of GB Liners."   more
 
About Us


With over 90 years of experience of moving homes locally, nationally and internationally, GB Liners is the safe choice.

We recognise this is a people business and the quality of the people makes the difference. So we only have full-time, highly trained staff who are given the best facilities, equipment and materials to do the job.

We set out to provide excellent value for money and a trouble free move which almost becomes enjoyable rather than something to be looked forward to with apprehension.

Give us a call on 01242 523 785.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 89%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 89%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 92%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 86%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 7
amazing 7
arrived 12
best 8
boxes 15
brilliant 14
Care 15
careful 15
certainly 7
cheerful 20
Cheltenham 8
class 7
courteous 29
crew 32
definitely 17
efficient 64
efficiently 14
excellent 118
experience 15
extremely 28
fantastic 16
friendly 52
GB 49
good 55
great 35
guys 16
happy 22
hard 24
help 20
helpful 94
highly 18
Liners 94
packed 17
packing 17
pleasant 14
pleased 23
Polite 60
professional 63
recommend 61
removal 59
service 114
smoothly 17
storage 16
stress 21
stressful 18
superb 17
Team 72
Thank 26
thanks 21
trouble 16
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 Apr 2018
Recommended by customer in B93
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.3738, -1.7558
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 20 Apr 2018
Recommended by customer in GL20
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.0296, -2.1180
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move contents of 3 bed house a short distance between properties. Cheltenham branch. Moved to new build on partially completed site.
 
Cost: £1004

"Excellent service.
- Kept to timetable.
- Polite and cheerful.
- Fast and efficient.
- Very careful.

Very satisfied.
Very good value.
Would warmly recommend."
 
 
 
 
Team:
John And O
 
 
 


Review 11 Apr 2018
Recommended by customer in GL54
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.830982, -1.838295
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Straight forward move within same town.
 
Cost: £1848

"Everything was well packed and appropriately protected.
Team were helpful and courteous.
Care taken to protect floors and decoration."
 
 
 
 
Team:
Daniel H
 
 
 


Review 10 Apr 2018
Recommended by customer in GL50
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
51.8932, -2.0872
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsizing to an apartment on the third floor.
A large dining table was a problem as heavy and potentially would not fit in the lift.
 
Cost: £2600

"Wayne was there over the whole period and was extremely helpful, polite and professional.
He took a lot of stress out of the move for me and is a credit to the company of GB Liners."
 
 
 
 
Team:
Wayne Neil Jamie
 
 
 


Review 10 Apr 2018
Recommended by customer in GL50
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.8968, -2.0905
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Short move across Cheltenham.
A couple of items of furniture which needed to be taken apart and put back together.
 
Cost: £1800

"The team were superb.
Polite, respectful and above all professional through the move.
They are testament to GB Liners and they presented the company in a fantastic light.
We would recommend the company to everyone.
No request was to much for the guys."
 
 
 
 
 
 


Review 5 Apr 2018
Recommended by customer in SW6
51.481768, -0.198693
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bed town house to 3 bed country house with difficult (154) access.
 
Cost: £1500
 
 
Team:
Adam
 
 
 


Review 27 Mar 2018
Recommended by customer in GL20
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.0049, -2.1625
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Several days packing and moving (4) lots of plants and awkward fragiles.
Not an obvious room to room move and difficult access at new property mean't much manual walking and carrying.
Also lots of plant.
 
Cost: £2705

"Plan was to pack up garage and plants and fragiles into first lorry (Wed/Thurs) and then move core house contents to/from on Friday in lorry 2.
Lorry 1 to return on Monday.
Reality was that much of core house went into lorry.
I expressed concern that having my loft/garage and plants was no help over the weekend.
Lewis kindly drove and brought the other lorry and unloaded over half on the Friday for us, leaving the less till Monday.
This could have been avoided but I was very greatful.
A good team, thanks.
"
 
 
 
 
Team:
Lewis Terry Ryan Warren J
 
 
 


Review 26 Mar 2018
Recommended by customer in GL4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.8236, -2.2586
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from bungalow to another bungalow.
1 mile distance.
Also 2 craves into storage.
 

"Professional and friendly service."
 
 
 
 
 
 


Review 22 Mar 2018
Recommended by customer in GL4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.8484, -2.1999
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Domestic home removal over approx. 10 miles including packing.
 

"Very professional and careful team.
Would recommend GB Liners to anyone. "
 
 
 
 
 
 


Review 22 Mar 2018
Recommended by customer in SY14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
53.0217, -2.7699
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Frampton on Severn to Cheshire. All went smoothly.
 
Cost: £2203
 
 
Team:
John Warr
 
 
 


Review 22 Mar 2018
Recommended by customer in YO18
54.2310, -0.6536
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
 
 
 
 


Review 7 Mar 2018
Recommended by customer in GL52
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.9027, -2.0608
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
One of the removers cut his forefinger on a blade of food processor. He had it dressed at Cheltenham A&E and came back and resumed duties. An additional remover was called in to assist during his absence.
 
Cost: £1200

"Removers were most obliging, helpful and polite-could not fault them."
 
 
 
 
Team:
Ryan Warren James
 
 
 


Review 26 Feb 2018
Recommended by customer in HR9
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.8491, -2.6674
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a pub to a bungalow. There was a lot of stuff in garage which was heavy. Then it all had to go into a garage because we couldn't get in.
 
Cost: £1172

"I found that the move went very well, the men that moved was helpful and really made the move unstressful. They were a great help. I would recommend G B liners and the really helpful staff. "
 
 
 
 
Team:
Lewis Sam Tom Ja
 
 
 


Review 19 Feb 2018
Recommended by customer in GL52
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.9518, -2.0623
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very efficient, both moving out and into store and moving from store to new property.
 

"Very helpful, polite and courteous."
 
 
 
 
Team:
Lawrence
 
 
 


Review 13 Feb 2018
Recommended by customer in TW8
51.4847, -0.3120
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Long distance move, over 2 days dismantling of large furniture items.
 
Cost: £1000

"The team were very quick and professional.
They dismantled the furniture easily and without help.
They were punctual and worked to expected times.
Moving in, they were again punctual and hardworking and friendly.
They reassembled the furniture quickly and all items were placed in correct location."
 
 
 
 
Team:
Lawrence Dan
 
 
 


Review 7 Feb 2018
Recommended by customer in GL50
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.9075, -2.0781
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1290
 
 
Team:
James Warren Ryan
 
 
 


Review 21 Dec 2017
Recommended by customer in ST15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.8907, -2.1557
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1000

"I would like to say thank you so much for moving me.
The service was excellent."
 
 
 
 
 
 


Review 21 Dec 2017
Recommended by customer in WS7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.6885, -1.9399
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Simply superb service throughout.
Extremely professional service.
Cannot speak highly enough.
 
Cost: £1000

"John and Dan (removal men) were superb. They are a tremendous credit to GB Liners. Nothing was too much for them to help me move in. Please, Please, reward they when pay rises come around. They are an asset to your company. Look after them.

Martyn Ashwin"
 
 
 
 
 
 


Review 21 Dec 2017
Recommended by customer in GL52
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.9149, -2.0669
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had a significant amount of material to be removed, from a two-storey house to a three-storey house with narrow stairs.
 
Cost: £2575

"A most excellent company. After a start - stop legal process, GB Liners agreed to move us at very short notice and brought in additional staff and vans.
They turned what could have been an extremely stressful experience into just an ordinarily stressful one!"
 
 
 
 
Team:
Dan Jamie James Glen Ryan
 
 
 


Review 11 Dec 2017
Recommended by customer in CB6
 My Age: 70 + 
 My level of experience of similar services: Average 
52.3858, 0.2186
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 day move - 4 hours drive. Freezing night on arrival! To sleep in vans!
 
Cost: £3600

"They did very well. We had a lot to pack."
 
 
 
 
 
 

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