G B Liners

Blaisdon Way
Cheltenham
Gloucestershire
GL51 0WH

51.9155, -2.1145

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
611 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 611 reviews since 2006
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" No issues."   more
 
" Great service, all three men were professional and skilled. All very efficient, would definitely recommend to others."   more
 
" Moving house is a traumatic experience - On the moving day everything went like clock work. We were so pleased with G B liners. We would recommend them to anyone."   more
 
" Excellent on every level."   more
 
About Us


With over 90 years of experience of moving homes locally, nationally and internationally, GB Liners is the safe choice.

We recognise this is a people business and the quality of the people makes the difference. So we only have full-time, highly trained staff who are given the best facilities, equipment and materials to do the job.

We set out to provide excellent value for money and a trouble free move which almost becomes enjoyable rather than something to be looked forward to with apprehension.

Give us a call on 01242 523 785.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 89%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 88%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 92%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 85%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 7
amazing 7
arrived 10
best 8
boxes 15
brilliant 14
care 14
careful 14
certainly 7
cheerful 20
Cheltenham 8
class 7
courteous 26
crew 32
definitely 17
efficient 64
efficiently 14
Excellent 116
experience 13
extremely 26
fantastic 15
friendly 47
GB 43
good 53
Great 34
guys 15
happy 21
hard 23
help 15
helpful 87
highly 17
liners 87
packed 16
packing 17
pleasant 14
pleased 23
polite 57
professional 56
recommend 56
removal 58
service 112
smoothly 17
storage 16
stress 19
stressful 17
superb 15
team 65
Thank 25
thanks 20
trouble 16
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 22 Sep 2017
Recommended by customer in GL19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
51.8715, -2.3984
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from one house to another 14th September. We packed contents into boxes ourselves
 
Cost: £1000

"No issues."
 
 
 
 
 
 


Review 19 Sep 2017
Recommended by customer in BS8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.4536, -2.6403
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The movers were all cheerful and helpful and completed the job in record time, with no breakages or damage to goods.
 
Cost: £2674
 
 
 
 


Review 29 Aug 2017
Recommended by customer in GL53
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.8897, -2.0753
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two floor house into first floor flat, on same site.
Also unloaded extra furniture including a piano from another van.
 
Cost: £972

"Great service, all three men were professional and skilled.
All very efficient, would definitely recommend to others."
 
 
 
 
Team:
Pete Rob
 
 
 


Review 24 Aug 2017
Recommended by customer in ST7
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
53.0960, -2.3017
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Gloucestershire to South Cheshire.
In spite of road works on M5/M6 our van arrived before us .
Excellent service.
 
Cost: £1469

"Moving house is a traumatic experience - On the moving day everything went like clock work.
We were so pleased with G B liners. We would recommend them to anyone."
 
 
 
 
 
 


Review 10 Aug 2017
Recommended by customer in NE30
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
55.0211, -1.4226
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move of house contents from rural farm house to seaside 1st floor flat.
 
Cost: £3250

"Excellent on every level."
 
 
 
 
Team:
Pete Ryan
 
 
 


Review 10 Aug 2017
Recommended by customer in GL51
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
51.8936, -2.0954
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 Items of furniture required dismantling and re-assembling. Otherwise early straightforward. GB Liners did all packing. Very happy with the procedure.
 
Cost: £1158
 
 
Team:
Lewrence Dan Lewis
 
 
 


Review 7 Aug 2017
Recommended by customer in GL53
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.8896, -2.0766
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsizing with piano 2 vans needed. Restricted access to new property.
 

"The team were excellent despite my best efforts there were a few item still needing packing ESP pictures. They help me immediately. At new property they helped with a couple of re arrangement. I have already recommended them and they are being used."
 
 
 
 
Team:
Graham Rob Pete Lewis
 
 
 


Review 26 Jul 2017
Recommended by customer in WR5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.1724, -2.2163
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved twice within 8 months. Some stuff from storage.
 

"Move from one house to new house delayed, should have been out by 1200, van did not leave until 3:30 pm, much to new buyers unhappiness? not sure why packers finished early previous day."
 
 
 
 
 
 


Review 20 Jul 2017
Recommended by customer in WR13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
52.0555, -2.2923
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Totally satisfied see below.
 

"A very well organised team, we were extremely happy with the whole experience from start to finish."
 
 
 
 
Team:
John Ryan
 
 
 


Review 13 Jul 2017
Recommended by customer in GL4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
51.8341, -2.2491
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was the hottest few days at the end of May 2017! The men were dripping !! But they were unfailingly polite, respectful and hard-working throughout I had such a lot of stuff but they got through it still smiling even lowering 3 single bed bases from 2nd floor via a window.
 
Cost: £2342

"Although it was excessively hot, at least it was dry on each day, Wednesday 24th, then the Friday 26th, moving day, to new address and 2 men attending on the 27th Saturday morning. My husband and I experienced a superb removal company Barnby Bendall, way back in Cheltenham which moved our stuff to the four east, more than once, and I understand your company took over their long standing contract and I'm delighted you were able to uphold their record! Haven't unpacked everything. "
 
 
 
 
 
 

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