G B Liners

Blaisdon Way
Cheltenham
Gloucestershire
GL51 0WH

51.9155, -2.1145

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
626 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 626 reviews since 2006
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very helpful, polite and courteous."   more
 
" The team were very quick and professional. They dismantled the furniture easily and without help. They were punctual and worked to expected times. Moving in, they were again punctual and hardworkin...."   more
 
" I would like to say thank you so much for moving me. The service was excellent."   more
 
" John and Dan (removal men) were superb. They are a tremendous credit to GB Liners. Nothing was too much for them to help me move in. Please, Please, reward they when pay rises come around. They are an...."   more
 
About Us


With over 90 years of experience of moving homes locally, nationally and internationally, GB Liners is the safe choice.

We recognise this is a people business and the quality of the people makes the difference. So we only have full-time, highly trained staff who are given the best facilities, equipment and materials to do the job.

We set out to provide excellent value for money and a trouble free move which almost becomes enjoyable rather than something to be looked forward to with apprehension.

Give us a call on 01242 523 785.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 89%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 89%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 92%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 85%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 7
amazing 7
arrived 12
best 8
boxes 15
brilliant 14
care 14
careful 14
certainly 7
cheerful 20
Cheltenham 8
class 7
courteous 27
crew 32
definitely 17
efficient 64
efficiently 14
excellent 118
experience 15
extremely 27
fantastic 15
friendly 51
GB 46
good 54
Great 34
guys 15
happy 22
hard 24
help 18
helpful 89
highly 18
Liners 90
packed 16
packing 17
pleasant 14
pleased 23
polite 57
professional 59
recommend 58
removal 59
service 113
smoothly 17
storage 16
stress 20
stressful 18
superb 16
team 68
thank 26
Thanks 20
trouble 16
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Feb 2018
Recommended by customer in GL52
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.9518, -2.0623
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very efficient, both moving out and into store and moving from store to new property.
 

"Very helpful, polite and courteous."
 
 
 
 
Team:
Lawrence
 
 
 


Review 13 Feb 2018
Recommended by customer in TW8
51.4847, -0.3120
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Long distance move, over 2 days dismantling of large furniture items.
 
Cost: £1000

"The team were very quick and professional.
They dismantled the furniture easily and without help.
They were punctual and worked to expected times.
Moving in, they were again punctual and hardworking and friendly.
They reassembled the furniture quickly and all items were placed in correct location."
 
 
 
 
Team:
Lawrence Dan
 
 
 


Review 7 Feb 2018
Recommended by customer in GL50
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.9075, -2.0781
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1290
 
 
Team:
James Warren Ryan
 
 
 


Review 21 Dec 2017
Recommended by customer in ST15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.8907, -2.1557
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1000

"I would like to say thank you so much for moving me.
The service was excellent."
 
 
 
 
 
 


Review 21 Dec 2017
Recommended by customer in WS7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.6885, -1.9399
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Simply superb service throughout.
Extremely professional service.
Cannot speak highly enough.
 
Cost: £1000

"John and Dan (removal men) were superb. They are a tremendous credit to GB Liners. Nothing was too much for them to help me move in. Please, Please, reward they when pay rises come around. They are an asset to your company. Look after them.

Martyn Ashwin"
 
 
 
 
 
 


Review 21 Dec 2017
Recommended by customer in GL52
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.9149, -2.0669
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had a significant amount of material to be removed, from a two-storey house to a three-storey house with narrow stairs.
 
Cost: £2575

"A most excellent company. After a start - stop legal process, GB Liners agreed to move us at very short notice and brought in additional staff and vans.
They turned what could have been an extremely stressful experience into just an ordinarily stressful one!"
 
 
 
 
Team:
Dan Jamie James Glen Ryan
 
 
 


Review 11 Dec 2017
Recommended by customer in CB6
 My Age: 70 + 
 My level of experience of similar services: Average 
52.3858, 0.2186
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 day move - 4 hours drive. Freezing night on arrival! To sleep in vans!
 
Cost: £3600

"They did very well. We had a lot to pack."
 
 
 
 
 
 


Review 8 Dec 2017
Recommended by customer in NR12
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.7639, 1.3971
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I can only say that it was a good experience. Excellent well trained team.
 
Cost: £4900
 
 
 
 


Review 23 Nov 2017
No Recommendation by customer in GL52
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.9110, -2.0373
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 6/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1062

"The move went reasonably well. A bit rushed towards the end of the pack and some items were a bit difficult to find straight away (eg plates). Staff were mostly friendly and respectful.
Move from 3rd floor flat without lift to 3 bed semi detached house. 4 Mile journey between properties. "
 
 
 
 
 
 


Review 21 Nov 2017
Recommended by customer in GL4
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.8293, -2.2707
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a two storey to a three. New house was on a small Cul de sac.
 
Cost: £566

"The men arrived and were so friendly and reassuring. They always made sure I understood what would happen and how the day would go. They were both very happy to help and chatty. Was a really lovely move and using them again. "
 
 
 
 
Team:
Pete
 
 
 

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