Clarks of Amersham

Higham Mead, Higham Road
Chesham
Buckinghamshire
HP5 2AH

51.7104, -0.6105

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
1713 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 1713 reviews since 2008
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Friendly team throughout and very helpful."   more
 
" All "the team" from Clarks have been of the highest quality and I have been absolutely delighted.They have helped the whole procedure of moving a pleasant experience full of laughter and no complaints...."   more
 
" Superb team (up to 7 at time). All polite, friendly, very hard working, careful in a word excellent. Truly professional service throughout. Thank you."   more
 
" The team were fantastic-thank you. They went out of their way to help us. They were always polite, cheerful, hardworking and very efficient. It was so nice to know that our move was in safe hands."   more
 
About Us


We provide removals, storage and associated services for homes and businesses in London and around the South East of England. Our company's reputation has been built on trust. Trust in our service, trust in our equipment and trust in our people. What we don't forget is that each of our customers entrust us with their personal belongings. Whether it's an antique heirloom or an entire house we are committed to getting it where it needs to be safely and with as little stress to you as possible.

Our Difference
Our people: By the time we arrive at your door you will probably know our names already
Our commitment to you: Even if you get late keys we will still move you in on the day.
Our facilities: We have 24/7 security on all our warehouse facilities.
Our service: As members of the BAR (British Association of Removers) and Fedemac you have the confidence of receiving a first class service.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 89%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 88%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 77%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 84%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 84%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 75%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 26
Amazing 19
Amersham 93
arrived 33
boxes 67
Brilliant 53
C 77
care 39
careful 41
cheerful 51
Clark’s 56
Clarks 237
class 36
courteous 77
crew 123
definitely 45
efficient 136
excellent 319
experience 50
Extremely 87
Fantastic 76
free 35
friendly 174
furniture 63
good 157
great 110
guys 70
happy 74
hard 109
helpful 307
highly 75
impressed 41
packed 46
packing 88
pleasant 40
pleased 76
polite 164
professional 169
really 48
recommend 204
recommended 35
removal 170
service 373
smoothly 40
stress 57
stressful 59
team 207
Thank 73
trouble 54
working 41
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Jan 2018
Recommended by customer in BH25
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.7453, -1.6504
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All went well as expected.
Straight forward 2 day move.
 

"Friendly team throughout and very helpful."
 
 
 
 
Team:
Steve
 
 
 


Review 17 Jan 2018
Recommended by customer in RG45
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.3719, -0.7981
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move date 7/Dec/2017.
Difficult access to "move out" property meant team had to double load via a smaller vehicle to main lorry.Extra work without any issues.
Large house: 2 large lorries plus a large van.
 
Cost: £3442

"Superb team (up to 7 at time).
All polite, friendly, very hard working, careful in a word excellent.
Truly professional service throughout.
Thank you."
 
 
 
 
 
 


Review 17 Jan 2018
Recommended by customer in HP9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.6244, -0.6540
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move has been handled extremely well.
I had to postpone moving dates due to reasons beyond my control, and Clarks have been wonderfully supportive in this aspect.
 

"All "the team" from Clarks have been of the highest quality and I have been absolutely delighted.They have helped the whole procedure of moving a pleasant experience full of laughter and no complaints."
 
 
 
 
Team:
Kevin George Will Dean
 
 
 


Review 16 Jan 2018
Recommended by customer in HP9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
51.6206, -0.6025
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local move- sees green to sees green.
4 bed house to 4 bed house.
Our new house has a very long garden and the guys had to take loads of stuff to the shed at the bottom of it.
 
Cost: £1700

"The team were fantastic-thank you.
They went out of their way to help us.
They were always polite, cheerful, hardworking and very efficient.
It was so nice to know that our move was in safe hands."
 
 
 
 
 
 


Review 15 Jan 2018
Recommended by customer in OX9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.7476, -0.9605
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move within Thame. Fairly straight forward. This followed closely by moving my parents from Coleshill to Thame. Again well handled.
 
Cost: £3700

"Efficiently handled. All operatives pleasant and polite and hard working. "
 
 
 
 
Team:
Neil Phil James
 
 
 


Review 8 Jan 2018
Recommended by customer in HA6
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
51.6107, -0.4309
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsizing from house to flat for my elderly mother.
 
Cost: £1113

"They were first class."
 
 
 
 
Team:
Rob Damien
 
 
 


Review 5 Jan 2018
Not Recommended by customer in KT11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.3266, -0.3877
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 1/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The estimator was advised room by room, of all contents that would or would not be moving much of the furniture was given away in the time between estimating and moving. They clearly did not believe me and sent plenty of staff on day.
So much so that the guys worked at half pace.
 
Cost: £4433

"Consequently, although we wanted to vacate the property by 1pm of day 2, with a reduced staff on day 2 we eventually vacated in a huge rush at 4.30 pm. They blamed it on needing to disassemble office furniture but we questions were asked at any stage by the estimator. Day 3, moving in, the guys worked very hard, because the lift wasn't sufficient for their needs. Day 4, when they were due to assist with unpacking, was generally ok, although all boxes were not unpacked.
They promised to collect empty boxes ..."
 
 
 
 
 
 


Review 5 Jan 2018
Recommended by customer in SN6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.6423, -1.8524
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving my workshop including one very heavy piece.
All very well done
 
Cost: £1843

"Very satisfactory move.
Everything arrived safely."
 
 
 
 
 
 


Review 14 Dec 2017
Recommended by customer in NR11
 My Age: 40 - 49 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.8966, 1.2911
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move (4 bed) 130 miles including packing service.
 
Cost: £3692

"Overall excellent service. Only marked down handling as one wardrobe not dismantled particularly well. No breakages that we have found. Staff very good and vehicles impressive and not short o space. "
 
 
 
 
 
 


Review 13 Dec 2017
Recommended by customer in HA4
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.5742, -0.4009
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 moves
1) Into garage in new property.
2) 6 months later into house.

Can't remember.
 

"This is the 3rd time and have used Clarks of Amersham."
 
 
 
 
 
 

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