G B Liners

7 Wilkinson Road, Love Lane Industrial Estate
Cirencester
Gloucestershire
GL7 1YT

51.7033, -1.9616

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.5/10
588 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 588 reviews since 2008
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" An excellent, efficient and stress free move! Thank you. "   more
 
" Excellent service from all team members. Always courteous and polite and packed the house incredibly quickly. Can't find fault with anything that happened during the two days of the move. "   more
 
" The move went very easily and swiftly and we were fortunate with a lovely fine day. The 2 handlers were very helpful and polite. Top marks, and a much appreciated service. "   more
 
" Due to a charge of date, Cirencester were unable to provide transport. It was passed to the Bristol depot. Dan and Adam arrived promptly at 8.30 am. They made us feel at ease. We last moved house ...."   more
 
About Us


With over 90 years of experience of moving homes locally, nationally and internationally, GB Liners is the safe choice.

We recognise this is a people business and the quality of the people makes the difference. So we only have full-time, highly trained staff who are given the best facilities, equipment and materials to do the job.

We set out to provide excellent value for money and a trouble free move which almost becomes enjoyable rather than something to be looked forward to with apprehension.

Give us a call on 01285 641 003.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 84%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 98%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 93%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 94%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 87%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Best 13
boxes 15
brilliant 15
c 37
care 20
careful 16
certainly 12
cheerful 19
Cirencester 13
courteous 36
crew 37
damage 12
definitely 12
efficient 60
efficiently 14
excellent 112
experience 13
extremely 20
Fantastic 15
finish 12
friendly 54
furniture 22
GB 45
good 49
great 24
guys 12
happy 27
hard 29
having 12
helped 15
helpful 104
highly 24
impressed 16
Liners 94
packed 15
packing 19
pleasant 12
pleased 22
polite 62
professional 50
quote 12
really 29
recommend 53
recommended 16
removal 50
service 115
smoothly 25
team 92
Thank 32
trouble 32
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 17 Nov 2017
Recommended by customer in GL7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.7137, -1.9691
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A small move, but excellent service received by all members of staff.
 
Cost: £150

"An excellent, efficient and stress free move! Thank you. "
 
 
 
 
Team:
Edward Steve
 
 
 


Review 9 Nov 2017
Recommended by customer in BA2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.3754, -2.3775
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Both teams very polite, helpful and positive. Nothing too much the trouble. Quite a long walk to the parking for moving out.To move in, the upright piano in the narrow corridor
 
Cost: £1543
 
 
 
 


Review 9 Nov 2017
Recommended by customer in SN25
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.6081, -1.8251
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had office furnitures on the 1st floor that we were convinced would have to be taken apart to get down the stairs. The GB Liners team expertly handled it downstairs with no damage to furniture or house.
 

"Excellent service from all team members. Always courteous and polite and packed the house incredibly quickly. Can't find fault with anything that happened during the two days of the move. "
 
 
 
 
Team:
Neil
 
 
 


Review 9 Nov 2017
Recommended by customer in GL8
 My Age: 60 - 69 
 I'm: Male 
 I have known this business: 5 - 10 years 
51.6431, -2.1636
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
After having our belongings stored with GB Liners for 3 months,it was nice to see our familiar and cared for objects had been well looked after.
 

"The move went very easily and swiftly and we were fortunate with a lovely fine day. The 2 handlers were very helpful and polite. Top marks, and a much appreciated service. "
 
 
 
 
 
 


Review 8 Nov 2017
Recommended by customer in GL7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.6696, -1.9279
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It all went smoothly. A very friendly team, hard working and efficient.
 
Cost: £1800

"Due to a charge of date, Cirencester were unable to provide transport. It was passed to the Bristol depot.

Dan and Adam arrived promptly at 8.30 am. They made us feel at ease. We last moved house 35 yrs ago and things have changed since then. So we were understandably nervous. They were very friendly and helpful. Also, extremely hard workers.

On the last day, we pointed out a tear to the material on the underneath are of the armchairs . They took a photograph and wrote a report. We haven't heard, as yet what is to be done about the problem but hope it will soon be resolved. "
 
 
 
 
Team:
Dan Adam
 
 
 


Review 3 Nov 2017
Recommended by customer in SO45
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
50.8070, -1.3758
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved over 2 days, nothing was too much trouble. They moved large furniture with ease!! Well done! And thank you.
 
Cost: £1500

"An amazingly professional and helpful team. They made our lives really easy. We couldn't have done it without them! Thank you all at GB Liners."
 
 
 
 
Team:
John Brain
 
 
 


Review 3 Nov 2017
Recommended by customer in GL53
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.8898, -2.0597
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"I was recommended your company and I would definitely recommend your team to others."
 
 
 
 
Team:
Julian Tony James
 
 
 


Review 2 Nov 2017
Recommended by customer in SN16
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.5853, -2.1476
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
There was restricted access at both properties, the one being vacated and the one I was moving to. All necessary arrangement were made to reduce the problem.
 
Cost: £1200

"I just want to say on enormous 'thank you' to the team from Cheltenham who helped me move. They were very careful with all belongings, used their time extremely efficiently. Each one engaged in their task - they worked tremendously well as a team. I cannot thank you enough and would ask you to extend my sincere thanks to the five man team they're amazing.

"
 
 
 
 
Team:
Ryan Dan James Rob Scott
 
 
 


Review 20 Oct 2017
Recommended by customer in SN6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
51.6736, -1.8161
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local move, small driveway and internal stairs to deal with. All carried out with care and excellence.
 

"Neil, Brian, Steve and Adam were all very professional and caring on handling our belongings.
Would recommend GB Liners to colleagues and friends. Thank you. "
 
 
 
 
Team:
Neil Brian Steve Adam
 
 
 


Review 20 Oct 2017
Recommended by customer in SN25
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.592271, -1.804959
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
N/A.
 

"Removers did their job well, were polite. No problems at all."
 
 
 
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1