F Smith and Son

Unit 5 - 6 Mill Lane Trading Estate, Mill Lane
Croydon
Surrey
CR0 4AA

51.3716, -0.1208

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
1722 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 1722 reviews since 2006
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We were very happy with the service we received. David was very good at accommodating us and came up with a good solution to make the move happen."   more
 
" 5 Star Faultless Service! Fantastic service from F Smith & Sons. Moved from Croydon to Cheshire recently and the service received from this company was excellent! We had Ian with us every step of t...."   more
 
" What can I say? Chris,Ian,Aiden,Martin and Rob turned up promptly at 8am as promised and by 11.15am they had carefully packed our four bedrooms house,garage and shed contents into their two lorries an...."   more
 
" Good value, efficient and friendly service. Very clear timetable and we felt supported at all times. The two members of the team that moved us in were absolutely superb. We could not have asked for a ...."   more
 
About Us


At F Smith & Son our priority is to offer a quality, reliable and personal moving service to all of our clients.

To be able to deliver this level of service, our staff are trained to a high standard and are experienced in problem solving and how to overcome difficulties encountered whilst carrying out your removal.

Please take a look at our customer feedback below which we believe speaks for itself.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 91%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 97%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 84%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 42
arrived 60
boxes 53
Brilliant 68
care 59
cheerful 66
courteous 93
crew 72
definitely 89
easy 42
efficient 214
excellent 288
experience 69
extremely 92
family 45
Fantastic 64
finish 47
free 56
friendly 279
friends 47
furniture 42
good 163
great 145
guys 86
happy 107
hard 86
helpful 297
highly 116
impressed 47
just 39
packed 53
packing 93
pleasant 41
pleased 86
polite 181
process 48
professional 232
property 35
quote 43
really 103
recommend 310
recommended 59
Removal 182
service 435
Smith 227
smoothly 61
stress 95
stressful 71
team 247
Thank 116
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Feb 2018
Recommended by customer in KT6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.3903, -0.3127
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved a for bedroom house with a weeks notice.
 
Cost: £3000
 

"We were very happy with the service we received. David was very good at accommodating us and came up with a good solution to make the move happen."
 
 
Team:
We had different teams on for different days and were all great.
 
 
 


Review 17 Feb 2018
Recommended by customer in CW6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
53.1500, -2.6611
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move of a 3 bed terrace house to three bed town house semi detached. Croydon to North West area travelling over 215 miles. Full removal service.
 
Cost: £1900
 

"5 Star Faultless Service!

Fantastic service from F Smith & Sons. Moved from Croydon to Cheshire recently and the service received from this company was excellent! We had Ian with us every step of the way, he was fast, efficient and explained how everything would happen! Would highly recommend this company for all domestic removals. We were made to feel at ease, and they couldn't do enough for us to ensure our move went to plan. Very competitive prices too!"
 
 
Team:
Ian Martin, Dan and one other!
 
 
 


Review 16 Feb 2018
Recommended by customer in TN39
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.8400, 0.4345
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from South Croydon to the South coast

"What can I say? Chris,Ian,Aiden,Martin and Rob turned up promptly at 8am as promised and by 11.15am they had carefully packed our four bedrooms house,garage and shed contents into their two lorries and were on the road for a 60 mile journey to our new home. We collected the keys to our new home and arrived there at about 1.30pm. The guys were waiting for us. They unloaded the lorries, placing the contents in the correct rooms or asking if not sure. By 3.45pm they were enroute home.
I cannot thank F.Smith and Son enough, from Steve visiting us to estimate to the team on the day it has been a great experience. A very professional and helpful company. Excellent service.Highly recommended. Thank you."
 
 
Team:
Steve,estimator. Removal team, Chris, Ian, Aiden, Martin and Rob
 
 
 


Review 9 Feb 2018
Recommended by customer in LN13
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.2663, 0.1982
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Distance move from Surrey to Lincolnshire.

"Good value, efficient and friendly service. Very clear timetable and we felt supported at all times. The two members of the team that moved us in were absolutely superb. We could not have asked for a more professional service."
 
 
Team:
Denim and Thomas
 
 
 


Review 31 Jan 2018
Recommended by customer in Rh7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.1763, -0.0183
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House and art studio removals

"The company staff were all polite, punctual and the removal team were also very hard working. Nothing was too much trouble. We were happy with the service."
 
 
Team:
Richard Jason Dan and Ben
 
 
 


Review 19 Jan 2018
Recommended by customer in KT22

 I'm: Male 

51.2859, -0.3536
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full Packing and removal service.

"Great experience - great staff who did a professional job from start to finish."
 
 
 
 


Review 17 Jan 2018
Recommended by customer in CR3
 My Age: 60 - 69 
 I'm: Female 

 I have known this business: Under 1 year 
51.2887, -0.0377
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A move from a ground and first floor maisonette to a bungalow approx 30 miles away. Packing on one day. Removal on second day. Heavy piano and bureau needed moving within the house. Bed reassembled.
 
Cost: £1200
 

"There was a little lack of clarity with the office with details of the initial survey, but the actual move was great.

Barry and Chris arrived on time, were friendly, courteous and got on with the job immediately. They packed carefully, quickly and methodically and asked really sensible questions about things that were needed or were to be left behind. They labelled each of the boxes. Information from the office about what was staying was accurate and communication excellent.

On the move day, they loaded and unloaded the lorry quickly and efficiently. They went to great pains to move a very heavy piano and bureau safely and effectively. I would highly recommend them. As individuals they were good company, respectful and efficient.

An excellent experience."
 
 
Team:
Barry and Chris
 
 
 


Review 15 Jan 2018
Recommended by customer in YO42

 I'm: Male 

 I haven't used this business before 
53.9555, -0.7353
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Surrey to Yorkshire

"The service received was exceptional. Efficient, helpful and friendly. Nothing was too much trouble."
 
 
Team:
Chris, Barry and Tommy
 
 
 


Review 14 Jan 2018
Recommended by customer in LS18
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
53.8426, -1.6323
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House re-location within UK.

"Very professional and personable from very start of making enquiry, quote and patient helpful responses to queries right through to finish over a complex (at least for us!) three day re-location move process."
 
 
Team:
Denholm and team at F Smith and Son.
 
 
 


Review 5 Jan 2018
Recommended by customer in SE26
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4203, -0.0471
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My move involved packing up my belongings on one day - by one man - and on the following day (removal day) he returned with two other men, to load up their large van, and to transport it from my modest 4 bedroom house to my new 2 bedroom flat. There were no particular circumstances in the move - I think it was very standard. The price below includes Vat.
 
Cost: £1212
 

"I was moving from a modest 4 bedroom house, to a 2 bedroom flat.
Richard arrived at 8.30am on the day before the move, to pack up my belongings in boxes. He was efficient - didn't stop all day - and polite and friendly - a pleasure to have around. He worked seemingly non stop until around 4.45pm.
On the day of moving, Richard and two others arrived with the large van, at 8.30am, and spent the morning loading up the boxes and the larger items. They then drove to the flat, and at 2pm started to unload. Again, no nonsense - just kept working until it was all off loaded. All three were polite and efficient.
I was perfectly pleased with the attitude and the professionalism of all three men - would not hesitate to recommend them.
The admin side of the process was also pleasant and efficient."
 
 
Team:
Richard, Adrian, and Jason
 
 
 

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