Ede Brothers

Nightless Copse, Rusper Road Capel
Dorking
Surrey
RH5 5HE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.8/10
358 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 358 reviews since 2008
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.9/10 Packing & Handling Rating 9.9
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Having used Edes several times before we knew the high level of service and professional practice we would receive. Would not hesitate to recommend or use again."   more
 
" Amiable and helpful packers and office staff. They all understood the practical and emotional issues with a move after 32 yrs on the old house. They all took great care and nothing was damaged nor bro...."   more
 
" The whole process went for smoother than we could have possible imagined because of Ede's expertise and professionalism and specific attention to details, especially wrapping and marking containers ma...."   more
 
" The work put of the move was day 1 before Ede guys arrived. Once they joined us everything was organised fine and they were calm and friendly - nothing was too much trouble. This helped make a rather ...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 92%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 90%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 81%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 87%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 89%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 81%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 9
arrived 8
best 9
boxes 16
brilliant 12
Bros 28
Brothers 13
care 15
careful 15
cheerful 17
class 10
courteous 20
definitely 9
Delighted 11
easy 9
Ede 52
Edes 18
Efficient 42
Excellent 71
experience 11
extremely 19
family 12
fantastic 10
free 14
friendly 62
furniture 11
good 43
great 34
guys 12
happy 24
hard 16
help 8
helped 9
helpful 68
Highly 28
humour 8
impressed 10
Lee 9
Mac 8
packed 8
polite 37
professional 48
recommend 56
removal 18
service 91
stress 16
stressful 18
team 51
Thank 26
trouble 20
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Budget:  


Review 9 May 2019
Recommended by customer in RG31
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carried out packing service prior to move out and in. Happy to take unwanted furniture to storage.
 
Cost: £1700

"Having used Edes several times before we knew the high level of service and professional practice we would receive. Would not hesitate to recommend or use again."
 
 
 
 
Team:
Neill Joe Tony
 
 
 


Review 7 May 2019
Recommended by customer in IP13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 days packing and removal to storage. From Epson 2 weeks later deliver to Suffolk 2 days
 
Cost: £7636

"Amiable and helpful packers and office staff. They all understood the practical and emotional issues with a move after 32 yrs on the old house. They all took great care and nothing was damaged nor broken.
Excellent company. "
 
 
 
 
Team:
Tony Neil Liam Joe Lee
 
 
 


Review 1 May 2019
Recommended by customer in KT22
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Initially, our belongings were put into storage and eventually delivered to our new home some 8-9 months later.
 
Cost: £2500

"The whole process went for smoother than we could have possible imagined because of Ede's expertise and professionalism and specific attention to details, especially wrapping and marking containers making redistributing in our new home an easy task.
Highly recommended!
"
 
 
 
 
Team:
Norman Mac Joe
 
 
 


Review 25 Apr 2019
Recommended by customer in RH3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Quite a lot of stuff built up over 55 years. A few changes of mind during the move. Some heavy items, but probably nothing the guys hadn't encountered before.
 
Cost: £1692

"The work put of the move was day 1 before Ede guys arrived. Once they joined us everything was organised fine and they were calm and friendly - nothing was too much trouble. This helped make a rather stressful move pass with few alarms/problems - thanks!"
 
 
 
 
Team:
Tony Neil Liam Joe
 
 
 


Review 2 Apr 2019
Recommended by customer in RH6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Telephoned when close due care, attention given to all items
prompt to collect packing boxes after move
No damage to goods stored until new property ready."
 
 
 
 
Team:
Lee Liam
 
 
 


Review 27 Mar 2019
Recommended by customer in GU28
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Items from store to new house.
 
Cost: £1590

"Excellent service - all very calm and stress free. Moved things around including some items not part of their load. Dressed the sofa without being asked! All very competently done
Thank you! "
 
 
 
 
Team:
Lee Liam
 
 
 


Review 26 Mar 2019
Recommended by customer in RH2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from rented to extended property which had no shed buildings and we were downsizing. Ede's were totally co-operative in carrying out our move in 2 phases about 2 weeks apart. They were so helpful.
 
Cost: £2400

"This is a marvelous local family business with very high standards at agreeable prices. They all respected us, our furniture, our property and our needs. And before they leave they ensure that from property you have left to it new property that you can continue to function seamlessly as a household. eg beds up, cloths in wardrobes etc. Amazing!"
 
 
 
 
Team:
Tony Liam Neil Jake Lee
 
 
 


Review 25 Mar 2019
Recommended by customer in RH4
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move - all contents moved. Included numerous boxes of books and large book case.
 
Cost: £888

"Very smooth as ever with Ede Bros. The team worked well together. Stress free!"
 
 
 
 
Team:
Tony Neill Liam Jake
 
 
 


Review 4 Mar 2019
Recommended by customer in KT23
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move - no challenges
 
Cost: £996

"Delighted with every aspect of move."
 
 
 
 
Team:
Tony Liam
 
 
 


Review 25 Feb 2019
Recommended by customer in KT20
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full packing service was definitely worth it. It took all the stress out of moving
 
Cost: £1528

"Big thanks to Lee, Chris, Tony, Jake, Harry and Barry. The team was excellent and took real care and attention to all of our belongings. Will definitely be recommending Ede Bros to family & friends."
 
 
 
 
Team:
Lee Chris Tony Harry Barr
 
 
 


Review 15 Feb 2019
Recommended by customer in RH4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The truck got boxed in day 1 by a stupid little car. The boys didn't let that stop them great attitude and sense of humour!
 

"I'm actually disappointed I'm not moving again as it was such a pleasure dealing with Eder. The boys worked so hard and were a delight to be around. There is literally nothing they could have done better it was the perfect move.
Thank you so so much!!
You are the best!"
 
 
 
 
Team:
Lee Liam Jake Andy Joe No
 
 
 


Review 28 Jan 2019
Recommended by customer in RH5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Quite a big move, carried out over 3 days and into an awkward property, Low ceilings and tight stair well. Lots of books taken up 3 flights of stairs.
 
Cost: £3936

"The move went exceptionally well, and finished half a day early. There were a couple of items of furniture that didn't fit up the stairwell, despite the team doing their best. Everyone was polite, helpful and hard-working. Nothing was too much effort. I have used Ede's before and would use them again."
 
 
 
 
Team:
Tony Neill Liam Norman Ja
 
 
 


Review 11 Jan 2019
Recommended by customer
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I was greatly impressed by the speed and efficiency of the teamwork. Every one worked very well together and the guys and immensely strong.
 

"Excellent service from all concerned (except for one grumpy man who came to collect the last of the boxes and refused to go to the second floor. So i had to bring all the boxes down(probably 30-40 or more) Myself."
 
 
 
 
Team:
Lee Mac Nigel Steve Tony
 
 
 


Review 9 Jan 2019
Recommended by customer in CT5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Delay between moving out and in, house contents stored for 2 months.
 
Cost: £6250

"Efficient and polite team. More info on boxes would have been helpful, i.e which bookshelf and not just: books, living room.
Hoover and Hoover tools in separate boxes, tools not marked on box. Ditto small hoover and charger. Still looking for crucial Hoover pieces.
In general, a bit more detail on boxes would have been useful - still looking for crucial items several ways after move otherwise completely satisfied. Very pleasant team and company. Would recommend. "
 
 
 
 
Team:
Tony Liam Neill Lee
 
 
 


Review 3 Jan 2019
Recommended by customer in GL5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Guildford to Gloucestershire narrow country lanes requiring transshipment to smaller vans. Historic property with 3 floors and narrow stair. All handled with skill and good humour.
 
Cost: £3996

"The service was prompt, professional and the team really pleasant and good humoured. Problems were tackled effectively and every care taken to ensure as smooth a move as possible."
 
 
 
 
Team:
Tony Neill Liam Jake Norm
 
 
 


Review 2 Dec 2018
Recommended by customer in KT22
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All went well
Awkward grand father clock moved and re-balanced on carpet rather than hard floor.
Sculpture and artworks dealt with safely and carefully.
 
Cost: £1982

"Excellent all round.
With helpful, cheerful kind staff.
Couldn't have wished for better.
"
 
 
 
 
Team:
Tony Liam Neil Mac
 
 
 


Review 15 Nov 2018
Recommended by customer in RH5
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move date kept being changed but Ede and sons were very accommodating.
 
Cost: £3000

"Ede and sons were very very good and lovely the packing and unpacking were extremely professional and helpful. I would strongly recommend them. "
 
 
 
 
Team:
Lee Tony Neil
 
 
 


Review 12 Nov 2018
Recommended by customer in SY7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Bookham, surrey to Lydbury North shropshire over two days, including packing.
 
Cost: £1824

"Excellent in every respect. "
 
 
 
 
Team:
Tony Mac
 
 
 


Review 12 Nov 2018
Recommended by customer in RH1
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from large property into small Victorian property we were going into rented whilst deciding on new house purchase. We were massively down sizing with some large pieces of antique furniture.
 
Cost: £3000

"I have used Ede brother in all 7 of my house moves. They are the only company to use in my view. I'd recommend them to anyone. Their men are always co-operative and positive, caring and professional. They provide the best service possible in the most calm manner at a time when you are four most fraught. "
 
 
 
 
Team:
Norman Tony Liam Neill Ma
 
 
 


Review 31 Oct 2018
Recommended by customer in RH5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Self packed.
Loaded day before and day of move.
 
Cost: £937

"We were hugely impressed by Ede Bros. They were helpful, kind, polite and very efficient. Prior to exchange the move was in question and Ede Bros did everything they could to keep dates free for us and deliver boxes in plenty of time (even before we'd exchanged). They definitely surpassed our expectations. "
 
 
 
 
Team:
Lee Matt Tony Liam
 
 
 

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