Ede Brothers

Nightless Copse, Rusper Road Capel
Dorking
Surrey
RH5 5HE

51.1424, -0.3187

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.8/10
337 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 337 reviews since 2008
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.9/10 Packing & Handling Rating 9.9
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The team were friendly professional and hard working. They took great care with packing and protecting carpets etc. Made the move almost stress free. Cannot recommend them highly enough. "   more
 
" Very, very pleased with the service we received from start to finish! Made moving as stress free as possible. Were great to have around both our homes! Polite, fun and calm. Worked like Trojans. They ...."   more
 
" Staff were helpful, friendly and accommodating. Nothing was too much trouble for them. "   more
 
" A Great team, who did an excellent job, with no bumps or drops and a good price for a weekend move. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 90%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 81%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 86%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 88%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 80%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 9
arrived 7
boxes 12
brilliant 12
Bros 25
Brothers 13
care 11
careful 15
cheerful 16
class 10
considerate 7
courteous 20
crew 7
definitely 7
delighted 10
difficult 7
easy 8
Ede 45
Edes 15
efficient 40
excellent 65
experience 11
extremely 18
family 10
fantastic 10
free 11
friendly 61
fun 7
furniture 9
good 41
great 32
guys 11
happy 23
hard 15
help 8
helped 8
helpful 62
highly 27
humour 8
impressed 9
Polite 34
professional 43
recommend 52
removal 18
service 86
stress 14
stressful 17
team 45
Thank 24
trouble 19
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Budget:  


Review 8 Oct 2018
Recommended by customer in SN14
51.4856, -2.3860
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our completion was delayed which meant our things went into storage for longer than expected. Lee was very helpful.
 
Cost: £5000

"The team were friendly professional and hard working. They took great care with packing and protecting carpets etc. Made the move almost stress free. Cannot recommend them highly enough. "
 
 
 
 
 
 


Review 5 Oct 2018
Recommended by customer in CW6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
53.2104, -2.7045
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Long distance move within England. 4 day move steep drive at new home.
 
Cost: £4994

"Very, very pleased with the service we received from start to finish! Made moving as stress free as possible. Were great to have around both our homes! Polite, fun and calm. Worked like Trojans. They really are a first class team. Respectful of our property at all times, and nothing too much bother. "
 
 
 
 
Team:
Tony Nrill Liam Barry Wil
 
 
 


Review 1 Oct 2018
Recommended by customer in RH12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.0931, -0.4455
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was over 3 days with a 3 story house and cellar to clean. They were quick to pack and efficient.
 

"Staff were helpful, friendly and accommodating. Nothing was too much trouble for them. "
 
 
 
 
Team:
Liam Barry Mac Matt Chris
 
 
 


Review 20 Sep 2018
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a 2 bed ground floor flat in Docking, to a 2 bed first floor flat in Reigate.
 
Cost: £1176

"A Great team, who did an excellent job, with no bumps or drops and a good price for a weekend move. "
 
 
 
 
Team:
Lee Neill Liam
 
 
 


Review 19 Sep 2018
Recommended by customer in RG9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.5267, -0.9132
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My move was in 3 parts packing taking 2 days storage for 7 weeks one day removal to new house.
 
Cost: £5116

"The removal company were excellent, I can't praise them enough - working extremely hard at all times and were all charming throughout the "move" I would have no hesitation to recommend them and would certainly use them again if the situation arose. "
 
 
 
 
Team:
Lee Tony Liam Warren Will
 
 
 


Review 18 Sep 2018
Recommended by customer in BB2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
53.7741, -2.5359
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move involved removing flat packed furniture from the small rooms they were made in and the team didnt have to disassemble any except an unconventional bed. They kindly reassembled the be in the new property.
 
Cost: £3264

"The team were great and re-assuring me along the way. The move was to a property approximately 250 miles away and they took it in their stride. They were incredibly careful with the furniture in both properties and with my belongings. Nothing was too much for them. "
 
 
 
 
Team:
Mac Matt Will
 
 
 


Review 13 Sep 2018
Recommended by customer in RH13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.9823, -0.3203
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £3120

"Bloody marvellous!!"
 
 
 
 
Team:
Neil Liam Lee Chris Joe B
 
 
 


Review 15 Aug 2018
Recommended by customer in RH13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.0657, -0.4251
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move over 3 days
Very good.
Very good on positioning furniture.
 
Cost: £3492

"Excellent service. Very quick, efficient and experienced. The quality of a long standing family business showed. "
 
 
 
 
Team:
Lee Neill Mac Matt Chris
 
 
 


Review 2 Aug 2018
Recommended by customer in PO11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.7842, -0.9709
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete trading service at "old" address unpacking where relevant at "new address".
 
Cost: £2556

"Excellent service and removal provided out a 3 day period proved to be an excellent service. Team were excellent. "
 
 
 
 
Team:
Neill Tony Liam Norman Ba
 
 
 


Review 2 Aug 2018
Recommended by customer in RH4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.2255, -0.3306
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a cottage with a large outbuilding and narrow access, requiring the use of 3 smaller lorries, to a 3 storey town house. Packed up and move over 2 very hot days; 30c incompetent solicitor led to a long delay and no access until 3.15, So 4 hours hanging around large display unit would not fit up the stairs, so they just took it in via 1st floor balcony, lifting it off the back off the lorry tailgate-not a mark on it.
 
Cost: £1600

"Fabulous company and deal with:- Professional and pleasant staff that make you feel comfortable nothing too much trouble a solution for every issue made potentially stressful day enjoyable used them before and would use again. "
 
 
 
 
Team:
Lee Tony Liam Will
 
 
 


Review 12 Jul 2018
Recommended by customer in GU8
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.1486, -0.6506
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1376
 
 
Team:
Mac Chris Mat
 
 
 


Review 5 Jul 2018
Recommended by customer in RH2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.2392, -0.1977
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Hurst Green, Oxted to Reigate(8 miles) moving from 2 bed end of terrace with garden to cottage in a walled garden very set back from the road. Parking bay outside of new house needed applying and paying for which some local residents ignored not giving enough space for their ramp from the lorry but the team kept going very cheerfully.
 
Cost: £1102

"Despite being outside their normal working area having been recommended to me by white and sons Lee Buckland came and gave a reasonable quote and gave me confidence that they would handle the parking restrictions and the challenges of the new property. The move went extremely well, Neil, Tony & Liam were as outstanding team, polite, jolly and friendy which really helped. They worked tirelessly and with good humour all day when by the end of it I would have imagined they'd be exhausted - very professional. They were carrying and concerned about out safety (there had been previous issues will smelling gas at the property which hadn't been fully sorted)and were a huge help with final packing of bedding or taking down a shelf at the new home to get the fridge/freezer in. As a single mum its important for me to feel safe and comfortable around those moving our possessions and the team did so thank you for making it the best experience of moving home. Would definitely recommend to others!"
 
 
 
 
Team:
Neill Tony Liam
 
 
 


Review 25 Jun 2018
Recommended by customer in RH5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
51.2164, -0.3153
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Completed move to Slone and temporary accommodation 3 years ago, move to permanent address from store from temporary accommodation last week.
 
Cost: £3345

"Superb service, delightful removers and will recommend to any friends who are moving not everything unpacked yet- so for everything intact."
 
 
 
 
Team:
Norman To
 
 
 


Review 19 Jun 2018
Recommended by customer in RH1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.1993, -0.1799
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £3516

"Excellent service. Nice and calm."
 
 
 
 
Team:
Mac Chris Joe Barry Liam
 
 
 


Review 14 Jun 2018
Recommended by customer in RM4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
51.650764, 0.144022
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved to a house with four floors it was quite
challenging to get some large items of furniture up to top of house and to basement.
 
Cost: £2200

"The moving team were over and above being helpful with our move and they made it a very pleasant experience. We cannot thank them enough."
 
 
 
 
Team:
Steve Tony Liam Chris
 
 
 


Review 7 Jun 2018
Recommended by customer in CR3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.2885, -0.1002
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from second floor 1 bed flat to house. Including dismantling and putting back together a bed and a sofa.
 
Cost: £576

"I was extremely happy with the service provided.
Everything was moved with great care and I was especially impressed that they were able to dismantle and reassemble the furniture with ease.
Mac and Matt were both very polite, friendly and helpful, and I cannot thank them enough."
 
 
 
 
Team:
Mac Matt
 
 
 


Review 7 Jun 2018
Recommended by customer in RH20
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
50.9679, -0.5018
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
For me, the thought of moving was very stressful
but Ede Brothers were amazing.
 

"I can honestly say that I couldn't have wished for a better move. From time of quote until the end of the move they were so incredibly helpful."
 
 
 
 
Team:
Steve Chris Liam Maruin
 
 
 


Review 31 May 2018
Recommended by customer in RH2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.2252, -0.2156
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Great Service!
Would recommend and use again."
 
 
 
 
Team:
Steve Tony Liam
 
 
 


Review 23 May 2018
Recommended by customer in BH22
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
50.8182, -1.8797
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All packing was done on day 1.
Delivery 80 miles away was done on day 2.
The move did not involve a lot of furniture but did involve a lot of belongings.
Much packing by the remover.
 
Cost: £1620

"The teams on both days led by Steve were patient, uncomplaining and inspired confidence that all difficulties could be easily overcome.
This was very reassuring given that moving house is naturally a stressful event in ones life!"
 
 
 
 
Team:
Steve Matt Liam Marvin
 
 
 


Review 21 May 2018
Recommended by customer in RM5
51.571968, 0.168597
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House with 2 home offices, lots of artwork and delicate furniture.
Large amount of garden/garage.
Narrow drive to negotiate.
 
Cost: £2700

"Cannot praise and Ede's and the team highly enough.
They made the whole business of moving easy and fun.
The team were helpful beyond my expectations and nothing was too much trouble.
Thank you and well done everyone involved."
 
 
 
 
Team:
Mac Steve Matt Liam Tony
 
 
 

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