Ede Brothers

Nightless Copse, Rusper Road Capel
Dorking
Surrey
RH5 5HE

51.1424, -0.3187

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.8/10
302 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 302 reviews since 2008
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.9/10 Packing & Handling Rating 9.9
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Thank you!"   more
 
" Impeccable in all departments."   more
 
" I was really impressed by our team Mac, Norman, Barry and Joe. They were obviously very experienced and respected us and our property and helped us during this tricky time. "   more
 
" Superb service, really helpful, friendly and good humoured. Couldn't recommend the company highly enough. Great advice and tips."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 89%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 80%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 87%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 87%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 79%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 9
boxes 11
brilliant 11
Bros 25
Brothers 13
care 9
careful 12
cheerful 16
class 9
Courteous 19
Crew 7
delighted 9
difficult 7
easy 7
Ede 45
Edes 13
Efficient 38
Excellent 55
experience 9
extremely 15
family 9
fantastic 10
free 9
friendly 57
furniture 7
good 37
great 26
guys 10
happy 21
hard 13
help 7
helped 7
helpful 53
highly 25
humour 7
impressed 7
Lee 7
Mac 7
packed 7
Packing 10
patient 7
polite 30
professional 40
recommend 46
removal 16
service 75
stressful 15
team 33
Thank 19
trouble 16
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Dec 2017
Recommended by customer in GU5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.2169, -0.4477
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was on a route which went under a low height bridge so small vans required.
 
Cost: £6528

"Thank you!"
 
 
 
 
Team:
James Barry Mac Chris
 
 
 


Review 7 Dec 2017
Recommended by customer in RH5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.1259, -0.3610
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Isle of Harris Outer Hebrides to Surrey. 1500 mile all round trip.
 

"Impeccable in all departments."
 
 
 
 
Team:
Lee Steve
 
 
 


Review 29 Nov 2017
Recommended by customer in NR10
52.7642, 1.1080
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move went very well. All staff were courteous, polite, efficient and effective.

Amazingly, no issues at all!!
 
Cost: £1416
 
 
Team:
Steve
 
 
 


Review 20 Nov 2017
Recommended by customer in GU5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.2060, -0.4730
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move out of rented and out of store into new home.
 
Cost: £1900

"Superb service, really helpful, friendly and good humoured. Couldn't recommend the company highly enough. Great advice and tips."
 
 
 
 
Team:
Mac Chris James Tony Joe
 
 
 


Review 20 Nov 2017
Recommended by customer in RH4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.2251, -0.3448
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1492

"I was really impressed by our team Mac, Norman, Barry and Joe. They were obviously very experienced and respected us and our property and helped us during this tricky time. "
 
 
 
 
Team:
Mac Norman Barry Joe
 
 
 


Review 17 Nov 2017
Recommended by customer in GU6
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.1646, -0.4227
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Top guys well done!"
 
 
 
 
Team:
Mac Chris
 
 
 


Review 14 Nov 2017
Recommended by customer in GU28
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
50.9913, -0.6095
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My move was made very smooth by the professionalism of the staff. From large bulky wardrobe to large chesterfield The team were polite, quick, efficient and went above and beyond.
 
Cost: £1349

"Mac, Chris, Steve and Ede were are amazing. They made the move seamless. I will definitely be recommending Edes services to others. "
 
 
 
 
Team:
Mac Chris Steve Joe
 
 
 


Review 9 Nov 2017
Recommended by customer in RH2
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
51.2409, -0.1962
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved a two bedroom flat.
 
Cost: £564

"The team were great. Relaxed, friendly, careful and made the process stress free. Would definitely recommend them. "
 
 
 
 
Team:
Mac Chris Joe
 
 
 


Review 9 Nov 2017
Recommended by customer in RH4
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.2301, -0.3717
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete transition from Bristol to Westcott. Both property known, so they planned accordingly.
 
Cost: £1680

"Excellent service as always."
 
 
 
 
Team:
Lee Chris James Warren
 
 
 


Review 1 Nov 2017
Recommended by customer in BA12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.2032, -2.2048
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Surrey to Wiltshire. Straight forward move but delayed access due to the banking system.
 
Cost: £2416

"Ede Bros were simply excellent in all facts of the move. "
 
 
 
 
Team:
Maclee James Jo
 
 
 

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