Ede Brothers

Nightless Copse, Rusper Road Capel
Dorking
Surrey
RH5 5HE

51.1424, -0.3187

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.8/10
311 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 311 reviews since 2008
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.9/10 Packing & Handling Rating 9.9
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent service of both ends."   more
 
" We were very impressed with the speed and efficiency."   more
 
" Team made it very unstressful! Well organised and careful. As very cold they accepted my offer to sleep in the house. Also took them to a nice food place in nearby town I found on my last visit. "   more
 
" Because I was downsizing several boxes needed to be put in the garage. Edes provided pallets and hardboard to protect vulnerable items.Joe in particular was charming.Tony went round the house before w...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 89%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 80%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 86%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 88%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 79%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 9
boxes 12
Brilliant 11
Bros 25
Brothers 13
care 9
careful 13
cheerful 16
class 9
Courteous 19
crew 7
delighted 9
difficult 7
easy 7
Ede 45
Edes 14
efficient 38
Excellent 57
experience 9
extremely 15
family 9
fantastic 10
free 9
friendly 58
furniture 7
good 37
great 26
guys 10
happy 21
hard 13
help 7
helped 7
helpful 54
highly 25
humour 7
impressed 8
Lee 7
Mac 7
packed 8
Packing 10
patient 7
polite 30
professional 40
recommend 46
removal 16
service 78
stressful 15
Team 35
Thank 20
trouble 16
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Feb 2018
Recommended by customer in CF64
 My Age: 60 - 69 
 I'm: Female 
 I have known this business: 1 - 5 years 
51.4085, -3.2194
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved new ashtead to stove from stove to ___
 

"Excellent service of both ends."
 
 
 
 
Team:
Liam Tony Barry
 
 
 


Review 29 Jan 2018
Recommended by customer in PO19
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
50.8326, -0.7744
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A very smooth process process.Timing as promised was god.
No complaints.
 

"We were very impressed with the speed and efficiency."
 
 
 
 
Team:
Norman Tony Warren Barry
 
 
 


Review 16 Jan 2018
Recommended by customer in LL21
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
53.0078, -3.4451
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Kent and 2 storage units to bigger house in North wales. Lorries came up in morning I stayed in pub at next village. Just made it to the house agent with keys and team kindly brought fridge - going to dump and bin as full but no time to get to dump so being dealt with here.
 
Cost: £3996

"Team made it very unstressful! Well organised and careful. As very cold they accepted my offer to sleep in the house. Also took them to a nice food place in nearby town I found on my last visit. "
 
 
 
 
Team:
Steve Mac Barry Joe Bas
 
 
 


Review 10 Jan 2018
Recommended by customer in RH4
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.2177, -0.3339
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House from which goods removed has steps and steep drive. Edes coped with this cheerfully.
 
Cost: £1720

"Because I was downsizing several boxes needed to be put in the garage. Edes provided pallets and hardboard to protect vulnerable items.Joe in particular was charming.Tony went round the house before we left to check all was packed.Very helpful!
A well managed move.Warren was top of things."
 
 
 
 
Team:
Joe Tony Warr
 
 
 


Review 8 Jan 2018
Recommended by customer in RH2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.2402, -0.2085
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ede Bros did packing.
A great deal of breakables.
 
Cost: £2368

"Fabulous friendly service."
 
 
 
 
Team:
Mac Steve James Joe Chris
 
 
 


Review 5 Jan 2018
Recommended by customer in RH4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.2329, -0.3354
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from flat in porking surrey into store in Capel, surrey and then six weeks later into new flat in porking, surrey.
 
Cost: £2037

"Excellent service and, of course, would use again as has been the case on several previous moves. "
 
 
 
 
Team:
Lee James
 
 
 


Review 3 Jan 2018
Recommended by customer in SA4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.6414, -4.1115
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Surrey to South Wales, one week before Christmas over a 3 day period. 4 Bedroom house.
 
Cost: £3948

"All went very smoothly with packaging materials supplied in advance and an excellent service on the days of the move."
 
 
 
 
Team:
Steve Tony Mac Joe
 
 
 


Review 21 Dec 2017
Recommended by customer in KT23
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.2847, -0.3627
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
5 bedroom house down to 4 bedroom. Much built-in storage down to little.
Eight man-days provided.
 
Cost: £2188

"A superb job from a hard-working team."
 
 
 
 
Team:
James Barry Joe Steve Ton
 
 
 


Review 15 Dec 2017
Recommended by customer in KT22
51.3057, -0.3285
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Mac Chris
 
 
 


Review 12 Dec 2017
Recommended by customer in GU5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.2169, -0.4477
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was on a route which went under a low height bridge so small vans required.
 
Cost: £6528

"Thank you!"
 
 
 
 
Team:
James Barry Mac Chris
 
 
 

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