Ede Brothers

Nightless Copse, Rusper Road Capel
Dorking
Surrey
RH5 5HE

51.1424, -0.3187

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.8/10
289 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 289 reviews since 2008
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.8/10 Packing & Handling Rating 9.8
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Ede's were so efficient. Packing around me having to work everything well labelled; on move day half contents had been pre - loaded so we were all unpacked in new have by 2:30. So polite, so courtesy ...."   more
 
" Good, efficient, professional, and friendly service. A really good idea to use Ede Bros. Very happy. Thank you all!"   more
 
" Lee and his team superb as usual. We've used Ede Brothers a few times and they always make it seem easy! Many thanks. "   more
 
" The company was exceptionally helpful in providing a removal service at a very busy time and the men worked extremely hard, were friendly and helpful. Thoroughly recommended!"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 89%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 80%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 86%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 87%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 79%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 8
arrived 6
boxes 11
brilliant 11
Bros 24
Brothers 12
care 9
careful 11
cheerful 16
class 9
considerate 6
Courteous 19
credit 6
Crew 7
delighted 9
difficult 7
easy 7
Ede 42
Edes 12
efficient 37
Excellent 53
experience 9
extremely 15
family 9
fantastic 10
free 7
friendly 55
furniture 7
Good 36
great 23
guys 9
happy 20
hard 13
help 7
helped 6
helpful 52
highly 24
humour 7
impressed 6
just 6
Lee 7
polite 29
professional 40
recommend 42
removal 16
service 73
stressful 14
team 31
Thank 19
trouble 15
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Sep 2017
Recommended by customer in RH20
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.9247, -0.4188
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My 2 bed house plus a garage full of my partner's furniture from his hence, all. 20 mins down road as are amalgum.
 
Cost: £1116

"Ede's were so efficient. Packing around me having to work everything well labelled; on move day half contents had been pre - loaded so we were all unpacked in new have by 2:30. So polite, so courtesy absolutely hard working gents! and no pressure to return all there boxes! "
 
 
 
 
Team:
Steve Chris Barry Ja
 
 
 


Review 31 Aug 2017
Recommended by customer in RH4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.2317, -0.3432
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £660

"Good, efficient, professional, and friendly service. A really good idea to use Ede Bros. Very happy. Thank you all!"
 
 
 
 
Team:
Marvin Harry
 
 
 


Review 29 Aug 2017
Recommended by customer in RH5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.1853, -0.3388
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Betchworth in surrey to South Holmwood(surrey) from 4 bed house to barn conversion.
 
Cost: £3984
 
 
Team:
Steve Ed James Joe Barry
 
 
 


Review 22 Aug 2017
Recommended by customer in RH5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.2323, -0.3212
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fairly straightforward, apart from a lot of boxes!
 
Cost: £1900

"Lee and his team superb as usual. We've used Ede Brothers a few times and they always make it seem easy! Many thanks. "
 
 
 
 
Team:
Lee Mac Matt Chris
 
 
 


Review 21 Aug 2017
Recommended by customer in RH5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
51.1541, -0.3164
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was a 2- day move because of the quantity of material and the restricted access to the new property.
In addition the Lawyrs were very late in releasing keys so the remove could only start unloading at 18.30 hrs -20.30 hrs. unloading was completed the following day.
 
Cost: £3156

"The company was exceptionally helpful in providing a removal service at a very busy time and the men worked extremely hard, were friendly and helpful. Thoroughly recommended!"
 
 
 
 
Team:
Chris Nigel Steve Barry W
 
 
 


Review 16 Aug 2017
Recommended by customer in NR29
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.7015, 1.5899
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was a 170 mile move from survey to Norfolk, from a large 4-bedroom house to a 3-bed bungalow.
 
Cost: £3828

"First class service in all respects."
 
 
 
 
Team:
Norman James Chris Will
 
 
 


Review 16 Aug 2017
Recommended by customer in GU5
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.2182, -0.4635
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
The move was not far and done in two stages 2/3 weeks apart downstairs then kitchen and upstairs.
 

"It an went very smoothly despite the rain on the last day. The men were very helpful with a good sense of humor! "
 
 
 
 
Team:
Steve Warren Barry Chris
 
 
 


Review 15 Aug 2017
Recommended by customer in RH4
51.237563, -0.346334
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move household goods and furniture from large house to small. Lots of boxes to attic on 3rd floor.
 
Cost: £1079

"Could not have asked for a better move. Everyone so very helpful and nothing was too much trouble. Would never consider using anyone else if I should move again."
 
 
 
 
Team:
Mac James Mat
 
 
 


Review 18 Jul 2017
Recommended by customer in RH2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.2404, -0.1875
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very well organised and appears to be efficiently.
 
 
 
Team:
Norman Warren Barry Steve
 
 
 


Review 16 Jul 2017
Recommended by customer in TN16
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.2686, 0.0725
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I am 100 per cent grateful to Steve, James, Ed and Chris, who did a magnificent job moving an extortionate amount of ''stuff''! It was a very hot and humid day, but they were polite and good humoured, and very quick but careful. The boxes were all labelled correctly, and packed carefully. For a number of reasons, I was very disorganised! James makes a good cup of tea! Thank you so much, and I will happily recommend Ede Bros. They also moved my extremely heavy piano, which required the removal of two doors!
 
Cost: £1800
 

"I can only reiterate what I have already said.

The four guys are a credit to Edes, and manage to make the move as least stressful as possible.

Courteous and careful at all times. Thank you."
 
 
Team:
Steve, James, Ed and Chris
 
 
 

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