Martell's International Removers

Charlwoods Road
East Grinstead
West Sussex
RH19 2HG

51.1325, -0.0165

Removers - Removals Companies

Listed under:  Removers / Removal Companies
94% recommended   Rating 9.3/10
248 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 248 reviews since 2007
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.1/10 Packing & Handling Rating 9.1
The firm took care in packing and handling our property

 
Collection & delivery 9.4/10 Collection & delivery Rating 9.4
Our property was collected and delivered as agreed

 
Service 9.5/10 Service Rating 9.5
The staff were presentable punctual and polite

 
Value 9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very easy to deal with and helpful throughout"   more
 
" All of the staff were friendly, polite and efficient. Our belongings were packed and handled well with no damage to any items. The team were obviously experienced and organised as there were no proble...."   more
 
" Before our move we gathered lots of quotes and did a lot of research! We are so grateful to have found Martell's. The 4 men who attended and organised our move were professional, efficient, fun and f...."   more
 
" I sent an email the day after the moving letting them know how happy we were with their service. So I am going to write a shorter version here. Our situation changed a few times and Edward was always...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 80%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 86%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 63%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 76%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 84%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 61%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 10
boxes 5
Brilliant 7
C 17
calm 5
care 7
competent 5
Completely 5
courteous 13
credit 9
crew 5
definitely 5
delighted 5
efficient 21
efficiently 6
excellent 28
experience 7
extremely 7
fantastic 6
fault 5
free 7
friendly 30
furniture 7
good 26
great 17
guys 8
happy 14
hard 12
help 8
helped 7
helpful 51
highly 10
impressed 5
just 8
Martell’s 8
Martells 33
needed 6
packed 5
packing 8
pleasant 7
pleased 7
polite 32
professional 24
really 11
recommend 27
removal 36
service 51
stress 14
team 42
Thank 17
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Nov 2017
Recommended by customer in HP27
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
51.7198, -0.8349
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very professional service throughout with helpful,considerate staff.They even moved a very tall olive tree in a pot which we would have struggled with

"Very easy to deal with and helpful throughout"
 
 
 
 


Review 14 Nov 2017
Recommended by customer in RH17
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
51.0605, -0.1679
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a 4 bedroom detached house on a modern housing estate to a bungalow in a rural location. We only had 10 days notice from the time contracts were ready to be signed until the completion date so only contacted removal firm 8 days before moving.
 
Cost: £2500
 

"All of the staff were friendly, polite and efficient. Our belongings were packed and handled well with no damage to any items. The team were obviously experienced and organised as there were no problems at all during the two days they were with us. As we were only given just over a week’s notice to organise the removal our stress levels were quite high initially but because of the way the removal was carried out the removal day itself was quite calm!"
 
 
 
 


Review 12 Aug 2017
Recommended by customer in RH15
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.9631, -0.1329
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Only Moved 10 minutes away. There was a heavy piano to take of!
 
Cost: £1308
 

"Before our move we gathered lots of quotes and did a lot of research! We are so grateful to have found Martell's. The 4 men who attended and organised our move were professional, efficient, fun and friendly. They made what was potentially a very stressful day run smoothly and efficiently and took great care over the packing and transporting of our worldly goods. They also helped us problem solve on a few occasions preventing any extra work once they were finished for us. We can not rate or recommend highly enough!"
 
 
Team:
Rob and 3 other men (sorry I can't remember!)
 
 
 


Review 5 Jul 2017
Recommended by customer in SO51
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.0289, -1.4685
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Collecting from two locations and moving to an old cottage with tricky stairs and low ceilings
 
Cost: £1880
 

"I sent an email the day after the moving letting them know how happy we were with their service.
So I am going to write a shorter version here. Our situation changed a few times and Edward was always prompt, kind and helpful throughout my several emails. The quote was spot on, despite the changes in location etc.
The team that disassembled our furniture and loaded the van were great, friendly, polite and very efficient. Having four people doing that part was great. We drove to the new house and Frankie and Emil unloaded everything, working till late. The following morning they loaded the rest and finished everything. They were great!
Nothing was banged once and everything was handled with care.
Very happy with everything and we will use their services e again if we move again."
 
 
Team:
Edward, Frankie, Emily, Richard, Mark. Thanks you!
 
 
 


Review 24 Jun 2017
Recommended by customer in RH19
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.1227, -0.0216
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Arrived on time. Handled all goods with care Removed and delivered all items They even dismantled a heavy wardrobe and put it back together which was unexpected. Brilliant
 
Cost: £800
 

"Rob The surveyor arrived on time to quote the work who was very professional, polite and informative.
The removal guys arrived on time. They were Terry and two young lads who were polite and well presented. Very hard working team.

Martells were the best for service without a doubt and rob the surveyor was the best by far out of 3 companies that quoted.

The guys thT carried out the removals were fun and friendly too.
My partner and I were very happy with the whole process and will use martells again if we ever need this type of service.

Many thanks to the martells team"
 
 
Team:
Terry and his two colleagues
 
 
 


Review 8 May 2017
Recommended by customer in NE65
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
55.3415, -1.7323
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A long distance removal from a largish 4 bedroom house in East Sussex to an equally large - or larger - property in Northumberland, collecting from East Sussex over 2 days and delivering to Northumberland the following Monday. A full packing service was required.
 
Cost: £4332
 

"We were delighted with Martells for our recent removal. Thoroughly professional and, most importantly, offering a flexibility of arrangements permitting us a mainly hassle free direct move (eventually!). Other suppliers contacted either failed to satisfy the flexibility required at time of booking (we were unsure selling and buying completion dates could be synchronised which may have involved a short period of storage) or could not appear to cope with a weekend in between loading and unloading.

The team were both polite and efficient and kept us informed of their plans throughout. On unpacking the many cases subsequently we became aware of the care taken in packing, particularly china and glass, a skill in itself. Well done.

Having lived at our previous address for almost 40 years, a serious attempt at decluttering prior to the move had to be the right decision!"
 
 
Team:
?
 
 
 


Review 3 May 2017
Recommended by customer in RH19
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
51.1482, -0.0084
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A five bedroom house that required 3 vans and 4 removal men. This included garden furniture, pots and kids outdoor trampoline, slide & Wendy house.
 
Cost: £1300
 

"The team were polite and communicative, answering any questions I had and also continually checking that I was happy with the progress being made. They dismantled beds and other furniture for transit and took great care to re-build the pieces and place them where required in the new house. They made an extra trip to retrieve a children's trampoline. All boxes were placed tidily in the new house and the team were happy to place outdoor furniture and pots wherever directed. The team seemed to work well together and the day felt relaxed with lots of cups of tea and good humour. I had been quite nervous about managing the move on my own but the team put me at ease and I felt it went very well indeed."
 
 
Team:
Unfortunately I didn't make a note of the names
 
 
 


Review 23 Apr 2017
Recommended by customer in KT17

 I'm: Male 

51.3490, -0.2471
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a rented flat with some furniture also needing collection from a garage elsewhere.
 
Cost: £660
 

"Great service. The quote was quick and simple. The removal men were on time, courteous throughout and very efficient. I was surprised, however, that they didn't have any tools to be able to take a table apart to get it into a room. In the end, I introduced myself to a new neighbour and borrowed a screwdriver. Other than that, impressive service and I would recommend them.joh"
 
 
Team:
John and two others who didn't introduce themselves
 
 
 


Review 19 Apr 2017
Recommended by customer in BN8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
50.8907, 0.0622
 
 
Satisfaction Ratings
 
Sales & Support 2/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 4/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 4/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Loaded most items the day before but a lot was left until the morning of the move that could have been done on the previous day.
 
Cost: £2450
 

"Wrapping was very good.

Unpacking was done by 5 people that meant it was frantic for us trying to tell people where to put boxes and too much stuff was just unloaded into the garage as we did not have time to tell everyone where it should go We now still have a lot of boxes to clear out due partially to this.

We told the estimator that there were boxes in the loft but the removers said they should go into the loft. This was silly and meant we moved the loft boxes into the second bedroom on the first packing day evening. If we had known we would have taken action beforehand."
 
 
Team:
Unknown
 
 
 


Review 14 Mar 2017
Recommended by customer in RH19
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.1352, 0.0087
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from East Grinstead to Faygate Pack and Move
 
Cost: £1248
 

"Could not fault the service all packed by lunchtime on the day before very polite and helpful man to pack. No stress at all.

On the day lorry all packed by lunchtime by a very helpful young team.

Cost was very competitive as I thought Martells would be more expensive but were the cheapest and very reliable, polite team of staff. No breakages

Thank you for all your help in making an completely stress free move would not hesitate to recommend your services to anyone."
 
 
Team:
Rob and two very young lads sorry I cant remember their names
 
 
 

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