Martell's International Removers

Charlwoods Road
East Grinstead
West Sussex
RH19 2HG

51.1325, -0.0165

Removers - Removals Companies

Listed under:  Removers / Removal Companies
92% recommended   Rating 9.2/10
255 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.2 /10 Overall Rating 9.2/10
Based on 255 reviews since 2007
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.1/10 Packing & Handling Rating 9.1
The firm took care in packing and handling our property

 
Collection & delivery 9.3/10 Collection & delivery Rating 9.3
Our property was collected and delivered as agreed

 
Service 9.3/10 Service Rating 9.3
The staff were presentable punctual and polite

 
Value 8.9/10 Value Rating 8.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I was impressed by the skill and knowledge of the removal team who handled our home contents and how well they loaded the truck , as I never thought our complete home and garden contents would fit wit...."   more
 
" Great experience, truly removed the stress from it all. Honestly couldn’t fault them. "   more
 
" On the day the team were helpful,friendly and efficient...their humour helped me to calm down as I was quite stressed as not moved in 30 years!! Handled all our precious art deco furniture with care....."   more
 
" We moved on 21/8/2017 - very disappointed not the service I expected from Martells who had been recommended to me. 3 people turned up on day - half an hour later - straight away moaned about how far a...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 80%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 86%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 64%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 77%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 85%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 62%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Arrived 10
boxes 9
brilliant 8
broken 8
C 23
calm 6
care 9
courteous 13
credit 9
definitely 9
efficient 22
efficiently 6
excellent 28
expected 6
experience 8
extremely 7
fantastic 6
fault 6
finished 8
free 7
friendly 32
furniture 9
good 26
great 20
guys 9
happy 14
hard 13
help 12
helped 8
helpful 52
highly 11
impressed 6
just 12
Martell’s 8
Martells 38
needed 7
obviously 7
packing 9
people 7
person 6
polite 33
professional 26
really 12
recommend 33
recommended 11
removal 42
service 55
stress 15
team 44
Thank 18
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 1 Feb 2018
Recommended by customer in 0643
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We needed a reliable company for our move from the UK to Spain, Martells were recommended to us by friends that had used their international service in the past.

"I was impressed by the skill and knowledge of the removal team who handled our home contents and how well they loaded the truck , as I never thought our complete home and garden contents would fit without being damaged.

We needed a reliable company for our move to Spain. Martell`s had been recommended to us via friends that had used them.
The whole process was carried out by a friendly, helpful and professional team. From when we received the costs to the arrival of our home contents in Spain. The guys that loaded the truck on removal day where polite cheerful and hard working, they handled our home contents with respect even though the day was very wet they took great care to protect our belongings and the property we were leaving against the elements.

The dates and timings from when we moved to the arrival to our new home which was several days was as agreed.
I was pleasantly surprised that not one item was broken or damaged in the whole process as we have many items that where fragile and some very bulky furniture.
I would wholeheartedly recommend this company to anyone that wishes to use a trustworthy and reliable company."
 
 
 
 


Review 1 Feb 2018
Recommended by customer in Rh16
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
50.9874, -0.1063
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1 bed flats worth of furniture and additional items.
 
Cost: £570
 

"Great experience, truly removed the stress from it all.
Honestly couldn’t fault them.
"
 
 
 
 


Review 27 Nov 2017
Recommended by customer in PO11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.8248, -0.9755
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were relocating 50 miles from the area we were living so we wanted a reliable,trustworthy firm. Martells were recommended to me by a friend who told me how good that were...my friend was spot on! We had 3 estimates and altho Martells were the middle prices quote-the estimator (Rob)was by far the most professional. .

"On the day the team were helpful,friendly and efficient...their humour helped me to calm down as I was quite stressed as not moved in 30 years!!
Handled all our precious art deco furniture with care....they were brilliant from start to finish!
Can't speak highly enough of the team ...

As I have said in the above Move description..Martells were brilliant!
I can't thank my friend enough who recommended them ...
Rob ,the estimator was by far the most professional of all the companies we had removal quotes from.
They delivered the sturdy packing materials well before our move date & they were more than adequate.
On the day the team were brilliant...very efficient,helpful & friendly.
They also made me laugh with their banter which really helped as I was getting quite stressed as not moved in 30 years!
Took great care with our fragile items especially our values art deco furniture.
I cannot recommend Martells highly enough....superb!
"
 
 
Team:
Rob,George & Gavin
 
 
 


Review 25 Nov 2017
Not Recommended by customer in PE12
 My Age: 50 - 59 
 I'm: Female 

52.8131, 0.0932
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 3/10
The firm took care in packing and handling our property
Collection & delivery 3/10
Our property was collected and delivered as agreed
Service 1/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"We moved on 21/8/2017 - very disappointed not the service I expected from Martells who had been recommended to me. 3 people turned up on day - half an hour later - straight away moaned about how far away House was from removal van. At 11.00 3rd person had to go and left as Martells short staffed due to sickness and left with only 2 removal people. My daughter and husband had to help in the end by moving out stuff from shed and garden which was quite heavy. Constant moaning about how man who estimated job was incorrect and we felt very uncomfortable. When got to property very rushed - a lot of plastic boxes broken - some minor stuff missing - I.e garden loppers - some minor stuff broken - I.e - fruit bowl etc. Also when told to put stuff upstairs they put it in rooms they felt more convenient for them - in end just wanted to get rid of them. Young guy was ok - older guy obviously had chip on his shoulder. Only just finished unpacking stuff now so can give positive feedback. Would definitely not recommend to anyone else - very disappointed with service and felt unconfirtabke and although paid for Martells to do removals but we felt obliged to keep helping to get job done quicker"
 
 
 
   Business Reply:

Unfortunately we did not provide the normal high level of service for this removal. The crew concerned have been spoken to and reminded that we should do our upmost to ensure every move runs as smoothly as possible.
 


Review 25 Nov 2017
Not Recommended by customer in PE12
 My Age: 50 - 59 
 I'm: Female 

52.8131, 0.0932
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 3/10
The firm took care in packing and handling our property
Collection & delivery 3/10
Our property was collected and delivered as agreed
Service 1/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"We moved on 21/8/2017 - very disappointed not the service I expected from Martells who had been recommended to me. 3 people turned up on day - half an hour later - straight away moaned about how far away House was from removal van. At 11.00 3rd person had to go and left as Martells short staffed due to sickness and left with only 2 removal people. My daughter and husband had to help in the end by moving out stuff from shed and garden which was quite heavy. Constant moaning about how man who estimated job was incorrect and we felt very uncomfortable. When got to property very rushed - a lot of plastic boxes broken - some minor stuff missing - I.e garden loppers - some minor stuff broken - I.e - fruit bowl etc. Also when told to put stuff upstairs they put it in rooms they felt more convenient for them - in end just wanted to get rid of them. Young guy was ok - older guy obviously had chip on his shoulder. Only just finished unpacking stuff now so can give positive feedback. Would definitely not recommend to anyone else - very disappointed with service and felt unconfirtabke and although paid for Martells to do removals but we felt obliged to keep helping to get job done quicker"
 
 
 
 


Review 25 Nov 2017
Not Recommended by customer in PE12
 My Age: 50 - 59 
 I'm: Female 

52.8131, 0.0932
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 3/10
The firm took care in packing and handling our property
Collection & delivery 3/10
Our property was collected and delivered as agreed
Service 1/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"We moved on 21/8/2017 - very disappointed not the service I expected from Martells who had been recommended to me. 3 people turned up on day - half an hour later - straight away moaned about how far away House was from removal van. At 11.00 3rd person had to go and left as Martells short staffed due to sickness and left with only 2 removal people. My daughter and husband had to help in the end by moving out stuff from shed and garden which was quite heavy. Constant moaning about how man who estimated job was incorrect and we felt very uncomfortable. When got to property very rushed - a lot of plastic boxes broken - some minor stuff missing - I.e garden loppers - some minor stuff broken - I.e - fruit bowl etc. Also when told to put stuff upstairs they put it in rooms they felt more convenient for them - in end just wanted to get rid of them. Young guy was ok - older guy obviously had chip on his shoulder. Only just finished unpacking stuff now so can give positive feedback. Would definitely not recommend to anyone else - very disappointed with service and felt unconfirtabke and although paid for Martells to do removals but we felt obliged to keep helping to get job done quicker"
 
 
 
 


Review 25 Nov 2017
Not Recommended by customer in PE12
 My Age: 50 - 59 
 I'm: Female 

52.8131, 0.0932
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 3/10
The firm took care in packing and handling our property
Collection & delivery 3/10
Our property was collected and delivered as agreed
Service 1/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"We moved on 21/8/2017 - very disappointed not the service I expected from Martells who had been recommended to me. 3 people turned up on day - half an hour later - straight away moaned about how far away House was from removal van. At 11.00 3rd person had to go and left as Martells short staffed due to sickness and left with only 2 removal people. My daughter and husband had to help in the end by moving out stuff from shed and garden which was quite heavy. Constant moaning about how man who estimated job was incorrect and we felt very uncomfortable. When got to property very rushed - a lot of plastic boxes broken - some minor stuff missing - I.e garden loppers - some minor stuff broken - I.e - fruit bowl etc. Also when told to put stuff upstairs they put it in rooms they felt more convenient for them - in end just wanted to get rid of them. Young guy was ok - older guy obviously had chip on his shoulder. Only just finished unpacking stuff now so can give positive feedback. Would definitely not recommend to anyone else - very disappointed with service and felt unconfirtabke and although paid for Martells to do removals but we felt obliged to keep helping to get job done quicker"
 
 
 
 


Review 16 Nov 2017
Recommended by customer in HP27
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
51.7198, -0.8349
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very professional service throughout with helpful,considerate staff.They even moved a very tall olive tree in a pot which we would have struggled with

"Very easy to deal with and helpful throughout"
 
 
 
 


Review 14 Nov 2017
Recommended by customer in RH17
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
51.0605, -0.1679
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a 4 bedroom detached house on a modern housing estate to a bungalow in a rural location. We only had 10 days notice from the time contracts were ready to be signed until the completion date so only contacted removal firm 8 days before moving.
 
Cost: £2500
 

"All of the staff were friendly, polite and efficient. Our belongings were packed and handled well with no damage to any items. The team were obviously experienced and organised as there were no problems at all during the two days they were with us. As we were only given just over a week’s notice to organise the removal our stress levels were quite high initially but because of the way the removal was carried out the removal day itself was quite calm!"
 
 
 
 


Review 12 Aug 2017
Recommended by customer in RH15
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.9631, -0.1329
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Only Moved 10 minutes away. There was a heavy piano to take of!
 
Cost: £1308
 

"Before our move we gathered lots of quotes and did a lot of research! We are so grateful to have found Martell's. The 4 men who attended and organised our move were professional, efficient, fun and friendly. They made what was potentially a very stressful day run smoothly and efficiently and took great care over the packing and transporting of our worldly goods. They also helped us problem solve on a few occasions preventing any extra work once they were finished for us. We can not rate or recommend highly enough!"
 
 
Team:
Rob and 3 other men (sorry I can't remember!)
 
 
 

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