Martell's International Removers

Charlwoods Road
East Grinstead
West Sussex
RH19 2HG

51.1324, -0.0168

Removers - Removals Companies

Listed under:  Removers / Removal Companies
93% recommended   Rating 9.3/10
274 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 274 reviews since 2007
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.2/10 Packing & Handling Rating 9.2
The firm took care in packing and handling our property

 
Collection & delivery 9.4/10 Collection & delivery Rating 9.4
Our property was collected and delivered as agreed

 
Service 9.4/10 Service Rating 9.4
The staff were presentable punctual and polite

 
Value 9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I would highly recommend Martells. They are fairly priced and everyone I dealt with was very friendly and helpful. The removal men were very helpful and professional. Everything was well packed. No br...."   more
 
" everything was taken care of, we found it was a stress free experience, totally efficient and polite all the time."   more
 
" Mark and the boys were absolutely amazing! They were so speedy and yet took great care with our items. So friendly and full of laughter it made moving a relaxing and enjoyable"   more
 
" My move went like a dream it was completely stress free all thanks to the 4 lovely men from Martells"   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 81%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 86%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 65%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 77%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 84%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 62%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 6
amazing 7
Arrived 10
belongings 6
boxes 7
brilliant 9
C 24
calm 7
care 13
careful 6
completely 7
courteous 14
credit 9
definitely 7
delighted 6
efficient 27
efficiently 6
Excellent 31
experience 9
extremely 10
fantastic 7
fault 7
finish 7
free 11
friendly 37
furniture 10
good 28
great 22
guys 13
happy 18
hard 14
help 11
helped 9
helpful 57
highly 13
impressed 6
just 11
like 7
Martells 45
packing 12
polite 41
professional 30
quote 11
Really 15
recommend 34
removal 42
service 61
stress 19
team 52
thank 21
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 18 Apr 2019
Recommended by customer in LL11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
53.0639, -3.0364
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Martells packed up my belongings and took to storage before my move to Wales. They then delivered my items. The removal guys were excellent.
 
Cost: £2616
 

"I would highly recommend Martells. They are fairly priced and everyone I dealt with was very friendly and helpful. The removal men were very helpful and professional. Everything was well packed. No breakages. Martells had been recommended to me and from start to finish their customer service is outstanding. I had some bits to add to my container and they were happy to add these to the load."
 
 
Team:
Katie Dix was really helpful. All the removal guys were awesome.
 
 
 


Review 14 Mar 2019
Recommended by customer in rh19
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
51.1379, -0.0273
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
it was an awful day weatherwise, but the 2 guys from Martells were absolutely marvellous, nothing was too much trouble. Very efficient & courteous all the time.

"everything was taken care of, we found it was a stress free experience, totally efficient and polite all the time."
 
 
Team:
Mark & Terry ?
 
 
 


Review 9 Mar 2019
Recommended by customer in RH16
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
50.9993, -0.0977
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move
 
Cost: £800
 

"Mark and the boys were absolutely amazing!

They were so speedy and yet took great care with our items. So friendly and full of laughter it made moving a relaxing and enjoyable"
 
 
Team:
Mark and I'm sorry I dont know the names of the other two. Just knew them as Black coffee and bottled water!
 
 
 


Review 6 Feb 2019
Recommended by customer in TN21

 I'm: Male 

50.9653, 0.2469
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"My move went like a dream it was completely stress free all thanks to the 4 lovely men from Martells"
 
 
 
 


Review 23 Jan 2019
Recommended by customer in CM4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.6667, 0.3809
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from 2 bedroom flat to a three bedroom flat. 40 miles
 
Cost: £865
 

"Very professional service.
On time.
Polite, reassuring, careful."
 
 
Team:
Jacob, Frankie and one other
 
 
 


Review 13 Dec 2018
Recommended by customer in TN21
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
50.9666, 0.2056
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a large detached house to another semi rural house.
 
Cost: £1750
 

"We have used Martells and would use them again next time.

An efficient and friendly service.

They made an emotional and exhausting process calm and (almost) fun!

"
 
 
Team:
Don't know
 
 
 


Review 28 Nov 2018
Recommended by customer in RH10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.1159, -0.1753
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsizing from 4 bed house to 2 bed bungalow.
 
Cost: £1776
 

"Martell's were happy to discuss and reassess their initial quote, which I had felt was high compared to another firm. When it came to it I think it was very good value. On the day the guys were amazing. They worked really hard doing the packing over 2 days and the move got done in very good time. Nothing was damaged. I can't thank them enough."
 
 
Team:
Nick, Frankie and Jordan
 
 
 


Review 21 Nov 2018
Recommended by customer in RH19
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.1200, 0.0014
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Long distance move 200 miles
 
Cost: £1558
 

"From the start of my dealings Martells was so helpful with every aspect they were a pleasure to work with. Katie who I was in communication with from the start was patient (give day was not confirmed and changed last minute) and so helpful through the entire process..

The day of the move we had Ben and Liam, both amazing guys, nothing to much trouble, polite, efficient, worked non stop both ends of the move, really nice to be around and I cannot praise them enough.. top job great guys!!

They made the day of the move 100% stress free - thank you Ben and Liam your an assest to Martells and a great advert for them"
 
 
Team:
Katie in office, Ben and Liam on removals
 
 
 


Review 17 Nov 2018
Recommended by customer in TN7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.1027, 0.1106
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Long distance move made easy.

"From start to finish the removers were excellent and we have been very happy.
Would like to thank Carol and Steve for there advice.
Also like to thank Mark and Terry our removals team, couldn't have had a better two to do the job.
Would highly recommend.

If you get Mark and Terry, make sure you've got a bit of cake. 👍😂😂😂"
 
 
Team:
Carol, Steve,Mark and Terry.
 
 
 


Review 26 Oct 2018
Recommended by customer in PO20

 I'm: Male 

50.7598, -0.8541
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Absolutely fantastic guys couldn''t believe how quickly and efficient they all were both ends of our move thank you cheers

"See above"
 
 
Team:
Sorry forgot Ray Dave ..one more
 
 
 


Review 25 Oct 2018
Recommended by customer in RH10

 I'm: Male 

51.0982, -0.1566
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a flat in London to Crawley
 
Cost: £1320
 

"The booking team were extremely helpful and understanding when I had to keep delaying the move date due to problems associated with solicitors, they literally gave me to the last minute! The removal staff were also polite and professional, despite the fact there were 6 flights of stairs to navigate!"
 
 
Team:
Katie Dix
 
 
 


Review 9 Oct 2018
Recommended by customer in RH19

 I'm: Male 

51.1368, 0.0051
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from small end of terrace to detached property. Old house had no driveway, only a path to a car park. Moved to same town
 
Cost: £560
 

"Removers was extremely polite, helpful and provided an excellent service. They worked tirelessly and without complaint, even when lifting heavy objects.
I was concerned with moving my new sofa but they did so without damaging it and even brought along protectors so I was very happy with this.

The process leading up to the move date could have been clearer in correspondence as email exchanges were brief without much explanation but they clarified my questions when asked.
It was further a little frustrating to be offered some dates of availability which I put forward to my chain, only to then be told only one date remained.
"
 
 
Team:
Steve and 3 other guys (sorry canít remember names). Carole in office
 
 
 


Review 28 Sep 2018
Recommended by customer in RH19
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.1363, -0.0152
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Helped us to move house from Croydon to East Grinstead

"Very professional service all the way from booking, getting a quote, handling our date changes and the completion of the move. The friendly and polite staff were very reassuring throughout the process.
"
 
 
 
 


Review 15 Sep 2018
Recommended by customer in RH19
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.1332, -0.0212
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move was completely stress free, couldn''t have gone better... The packing is well worth it!

"We were absolutely delighted with every aspect of our move, it really could not have gone better. Many thanks to Rob and the team, super

organised and much appreciated!"
 
 
Team:
Rob Holland's, not sure of the other names but we're all brilliant
 
 
 


Review 11 Sep 2018
Not Recommended by customer in SP5
 My Age: 50 - 59 
 I'm: Female 

 I have known this business: 1 - 5 years 
50.9587, -1.6381
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 5/10
Our property was collected and delivered as agreed
Service 5/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a 3 bed cottage to a 4 bed Victorian detached house in the NEw Forest.
 
Cost: £1885
 

"This was the second move we did with Martell's. The first one was one year ago and we were completely satisfied at that time.
This time things did not go as well, with some minor damages to the property (which have now been refunded) and some unpleasant behaviour of the team. I will not go into too much detail as I have already made the Company aware. Let's say the team was not as keen as the previous time and sometimes impolite."
 
 
 
 


Review 14 Jul 2018
Recommended by customer in RH6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
51.1753, -0.1127
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The crew of four turned up on schedule and emptied our house and garden in super efficient style. The house was, I assume, fairly typical but the area they stood out was the way they cleared all the very large plants I''d dug up from my 25 year-old garden and put in containers and pots. The crew were absolutely brilliant. The speed of off-load at our new house was equally efficient and speedy. I would recommend Martell''s without hesitation

"Martell's moved us into the home we've just left 25 years ago and we were pleased with their service then, so it was reasonable to expect that we'd use them this time too. We were not disappointed by any aspect, from the quotation, to the promptness, to the thoroughness, the thoughtfulness and the care they took of our belongings."
 
 
Team:
The team were excellent
 
 
 


Review 29 Jun 2018
Recommended by customer in RH19
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.1289, 0.0096
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from detached house to two locations

"Absolutely fantastic. From getting the quote done ASAP to helping organise the paperwork. On the day, the guys were brilliant and could not have helped me more. They went out of their way all day to help.

Faultless service, made moving day as stress free as possible!"
 
 
Team:
Terry, John, Ed, Katie
 
 
 


Review 14 May 2018
Recommended by customer in TN22
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.9366, 0.0624
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a six bedroom house to four so it could have been a squeeze. Martells arrived with one huge lorry and another large one, with ramps and with four men which made the job go very smoothly.
 
Cost: £1524
 

"I asked three BAR firms to quote for our move. Martells was not the cheapest but were recommended and are a local firm. Steve visited to assess our move and was by far the most helpful of the three assessors who visited. His advice was very valuable when we were packing. The office staff were friendly and helpful throughout. The four removers on the day were a pleasure to deal with. Nothing was too much trouble. all were polite, helpful and cheerful on what turned out to be a traumatic move due to our buyer's lender making a delayed payment. The Martells men all took it in their stride and when we got the go-ahead they were in like a flash. They even put the beds back together and swapped a couple of things round before they left. There were a few minor breakages but these were probably mostly due to our own packing - nothing serious as all the major items were moved with care. All-in all the Martells team were efficient and helpful. Just make sure you have plenty of coffee and biscuits to keep them going!"
 
 
Team:
Steve Adams. Unfortunately I did not write down the names of the other staff who were all helpful.
 
 
 


Review 24 Mar 2018
Recommended by customer in RH16
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.0035, -0.0803
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving extensive contents of 4 bedroom house to 3 bedroom house.

"Thanks to all at Martells, from the early communications with the office, to the visits by the estimator, to the guys who undertook the removal. Superb service and attitude from all involved. Regards from Ian and Bunty"
 
 
Team:
Lorraine, Steve and the guys who did the work !!!
 
 
 


Review 6 Mar 2018
Recommended by customer in RH6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.1665, -0.1514
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full size move, done in very difficult weather conditions.

"I cannot fault Emil and the team in any way. They were punctual, patient and polite in what were very difficult circumstances, i.e. snow, ice, sub zero temperatures. I would definitely recommend."
 
 
Team:
Emil, can't remember the others
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1