Martell's International Removers

Charlwoods Road
East Grinstead
West Sussex
RH19 2HG

51.1325, -0.0165

Removers - Removals Companies

Listed under:  Removers / Removal Companies
93% recommended   Rating 9.2/10
256 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.2 /10 Overall Rating 9.2/10
Based on 256 reviews since 2007
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.1/10 Packing & Handling Rating 9.1
The firm took care in packing and handling our property

 
Collection & delivery 9.4/10 Collection & delivery Rating 9.4
Our property was collected and delivered as agreed

 
Service 9.4/10 Service Rating 9.4
The staff were presentable punctual and polite

 
Value 9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Thanks to all at Martells, from the early communications with the office, to the visits by the estimator, to the guys who undertook the removal. Superb service and attitude from all involved. Rega...."   more
 
" I cannot fault Emil and the team in any way. They were punctual, patient and polite in what were very difficult circumstances, i.e. snow, ice, sub zero temperatures. I would definitely recommend."   more
 
" As above - we were extremely satisfied with all aspects of the service and all the team were quite excellent "   more
 
" From the very start Martell's went out of their way to assist. I contacted them after I completed and had a quick move date. They were super efficient in providing a quote. They also delivered a vari...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 80%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 86%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 64%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 77%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 85%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 62%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 10
boxes 7
brilliant 8
C 21
calm 6
care 9
courteous 14
credit 9
definitely 7
efficient 23
efficiently 6
excellent 29
experience 8
extremely 8
fantastic 6
fault 7
free 7
friendly 32
furniture 10
good 27
great 20
guys 9
happy 14
hard 13
help 10
helped 8
helpful 52
highly 11
impressed 6
just 9
Martell’s 8
Martells 36
needed 7
packing 10
pleasant 7
pleased 7
polite 34
professional 26
quite 6
quote 7
really 12
recommend 32
recommended 8
removal 39
removals 7
second 8
service 53
stress 15
team 47
Thank 18
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 24 Mar 2018
Recommended by customer in RH16
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.0035, -0.0803
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving extensive contents of 4 bedroom house to 3 bedroom house.

"Thanks to all at Martells, from the early communications with the office, to the visits by the estimator, to the guys who undertook the removal. Superb service and attitude from all involved. Regards from Ian and Bunty"
 
 
Team:
Lorraine, Steve and the guys who did the work !!!
 
 
 


Review 6 Mar 2018
Recommended by customer in RH6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.1665, -0.1514
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full size move, done in very difficult weather conditions.

"I cannot fault Emil and the team in any way. They were punctual, patient and polite in what were very difficult circumstances, i.e. snow, ice, sub zero temperatures. I would definitely recommend."
 
 
Team:
Emil, can't remember the others
 
 
 


Review 27 Feb 2018
Recommended by customer in RH18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.0909, 0.0376
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From detached house to third floor apartment approximately 0.75 miles distance.
 
Cost: £960
 

"As above - we were extremely satisfied with all aspects of the service and all the team were quite excellent

"
 
 
Team:
Richard, Emil, Liam
 
 
 


Review 26 Feb 2018
Recommended by customer in RH8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.2379, 0.0102
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
33 Greenacres
 
Cost: £275
 

"From the very start Martell's went out of their way to assist. I contacted them after I completed and had a quick move date. They were super efficient in providing a quote. They also delivered a variety of packing boxes at very short notice to suit me. The move went very smoothly and they didn't seem daunted by the three flights of stairs to my new flat. The team were very careful with not only my property but the property as a whole (which was very important to me). They were courteous with all the residents they met.

Shortly after they left the building I had need to call on Martell's again to help urgently pick up and deliver some new furniture from a supplier that had let me down. The same team approached this new task with the same level of professionalism and good attitude (even though they must have been exhausted).

I cannot say enough good things about everyone at Martell's, from the person answering the phone to the person confirming details, they went out of their way to help me in what was a very stressful time. I would recommend them without hesitation."
 
 
Team:
Emile, George, Edward, Carol, Katie, everyone at Martell's
 
 
 


Review 1 Feb 2018
Recommended by customer in 0643
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We needed a reliable company for our move from the UK to Spain, Martells were recommended to us by friends that had used their international service in the past.

"I was impressed by the skill and knowledge of the removal team who handled our home contents and how well they loaded the truck , as I never thought our complete home and garden contents would fit without being damaged.

We needed a reliable company for our move to Spain. Martell`s had been recommended to us via friends that had used them.
The whole process was carried out by a friendly, helpful and professional team. From when we received the costs to the arrival of our home contents in Spain. The guys that loaded the truck on removal day where polite cheerful and hard working, they handled our home contents with respect even though the day was very wet they took great care to protect our belongings and the property we were leaving against the elements.

The dates and timings from when we moved to the arrival to our new home which was several days was as agreed.
I was pleasantly surprised that not one item was broken or damaged in the whole process as we have many items that where fragile and some very bulky furniture.
I would wholeheartedly recommend this company to anyone that wishes to use a trustworthy and reliable company."
 
 
 
 


Review 1 Feb 2018
Recommended by customer in Rh16
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
50.9874, -0.1063
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1 bed flats worth of furniture and additional items.
 
Cost: £570
 

"Great experience, truly removed the stress from it all.
Honestly couldn’t fault them.
"
 
 
 
 


Review 27 Nov 2017
Recommended by customer in PO11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.8248, -0.9755
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were relocating 50 miles from the area we were living so we wanted a reliable,trustworthy firm. Martells were recommended to me by a friend who told me how good that were...my friend was spot on! We had 3 estimates and altho Martells were the middle prices quote-the estimator (Rob)was by far the most professional. .

"On the day the team were helpful,friendly and efficient...their humour helped me to calm down as I was quite stressed as not moved in 30 years!!
Handled all our precious art deco furniture with care....they were brilliant from start to finish!
Can't speak highly enough of the team ...

As I have said in the above Move description..Martells were brilliant!
I can't thank my friend enough who recommended them ...
Rob ,the estimator was by far the most professional of all the companies we had removal quotes from.
They delivered the sturdy packing materials well before our move date & they were more than adequate.
On the day the team were brilliant...very efficient,helpful & friendly.
They also made me laugh with their banter which really helped as I was getting quite stressed as not moved in 30 years!
Took great care with our fragile items especially our values art deco furniture.
I cannot recommend Martells highly enough....superb!
"
 
 
Team:
Rob,George & Gavin
 
 
 


Review 25 Nov 2017
Not Recommended by customer in PE12
 My Age: 50 - 59 
 I'm: Female 

52.8131, 0.0935
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 3/10
The firm took care in packing and handling our property
Collection & delivery 3/10
Our property was collected and delivered as agreed
Service 1/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"We moved on 21/8/2017 - very disappointed not the service I expected from Martells who had been recommended to me. 3 people turned up on day - half an hour later - straight away moaned about how far away House was from removal van. At 11.00 3rd person had to go and left as Martells short staffed due to sickness and left with only 2 removal people. My daughter and husband had to help in the end by moving out stuff from shed and garden which was quite heavy. Constant moaning about how man who estimated job was incorrect and we felt very uncomfortable. When got to property very rushed - a lot of plastic boxes broken - some minor stuff missing - I.e garden loppers - some minor stuff broken - I.e - fruit bowl etc. Also when told to put stuff upstairs they put it in rooms they felt more convenient for them - in end just wanted to get rid of them. Young guy was ok - older guy obviously had chip on his shoulder. Only just finished unpacking stuff now so can give positive feedback. Would definitely not recommend to anyone else - very disappointed with service and felt unconfirtabke and although paid for Martells to do removals but we felt obliged to keep helping to get job done quicker"
 
 
 
   Business Reply:

Unfortunately we did not provide the normal high level of service for this removal. The crew concerned have been spoken to and reminded that we should do our upmost to ensure every move runs as smoothly as possible.
 


Review 16 Nov 2017
Recommended by customer in HP27
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
51.7198, -0.8349
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very professional service throughout with helpful,considerate staff.They even moved a very tall olive tree in a pot which we would have struggled with

"Very easy to deal with and helpful throughout"
 
 
 
 


Review 14 Nov 2017
Recommended by customer in RH17
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
51.0605, -0.1679
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a 4 bedroom detached house on a modern housing estate to a bungalow in a rural location. We only had 10 days notice from the time contracts were ready to be signed until the completion date so only contacted removal firm 8 days before moving.
 
Cost: £2500
 

"All of the staff were friendly, polite and efficient. Our belongings were packed and handled well with no damage to any items. The team were obviously experienced and organised as there were no problems at all during the two days they were with us. As we were only given just over a week’s notice to organise the removal our stress levels were quite high initially but because of the way the removal was carried out the removal day itself was quite calm!"
 
 
 
 


Review 12 Aug 2017
Recommended by customer in RH15
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.9631, -0.1329
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Only Moved 10 minutes away. There was a heavy piano to take of!
 
Cost: £1308
 

"Before our move we gathered lots of quotes and did a lot of research! We are so grateful to have found Martell's. The 4 men who attended and organised our move were professional, efficient, fun and friendly. They made what was potentially a very stressful day run smoothly and efficiently and took great care over the packing and transporting of our worldly goods. They also helped us problem solve on a few occasions preventing any extra work once they were finished for us. We can not rate or recommend highly enough!"
 
 
Team:
Rob and 3 other men (sorry I can't remember!)
 
 
 


Review 5 Jul 2017
Recommended by customer in SO51
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.0289, -1.4685
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Collecting from two locations and moving to an old cottage with tricky stairs and low ceilings
 
Cost: £1880
 

"I sent an email the day after the moving letting them know how happy we were with their service.
So I am going to write a shorter version here. Our situation changed a few times and Edward was always prompt, kind and helpful throughout my several emails. The quote was spot on, despite the changes in location etc.
The team that disassembled our furniture and loaded the van were great, friendly, polite and very efficient. Having four people doing that part was great. We drove to the new house and Frankie and Emil unloaded everything, working till late. The following morning they loaded the rest and finished everything. They were great!
Nothing was banged once and everything was handled with care.
Very happy with everything and we will use their services e again if we move again."
 
 
Team:
Edward, Frankie, Emily, Richard, Mark. Thanks you!
 
 
 


Review 24 Jun 2017
Recommended by customer in RH19
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.1226, -0.0216
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Arrived on time. Handled all goods with care Removed and delivered all items They even dismantled a heavy wardrobe and put it back together which was unexpected. Brilliant
 
Cost: £800
 

"Rob The surveyor arrived on time to quote the work who was very professional, polite and informative.
The removal guys arrived on time. They were Terry and two young lads who were polite and well presented. Very hard working team.

Martells were the best for service without a doubt and rob the surveyor was the best by far out of 3 companies that quoted.

The guys thT carried out the removals were fun and friendly too.
My partner and I were very happy with the whole process and will use martells again if we ever need this type of service.

Many thanks to the martells team"
 
 
Team:
Terry and his two colleagues
 
 
 


Review 8 May 2017
Recommended by customer in NE65
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
55.3415, -1.7323
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A long distance removal from a largish 4 bedroom house in East Sussex to an equally large - or larger - property in Northumberland, collecting from East Sussex over 2 days and delivering to Northumberland the following Monday. A full packing service was required.
 
Cost: £4332
 

"We were delighted with Martells for our recent removal. Thoroughly professional and, most importantly, offering a flexibility of arrangements permitting us a mainly hassle free direct move (eventually!). Other suppliers contacted either failed to satisfy the flexibility required at time of booking (we were unsure selling and buying completion dates could be synchronised which may have involved a short period of storage) or could not appear to cope with a weekend in between loading and unloading.

The team were both polite and efficient and kept us informed of their plans throughout. On unpacking the many cases subsequently we became aware of the care taken in packing, particularly china and glass, a skill in itself. Well done.

Having lived at our previous address for almost 40 years, a serious attempt at decluttering prior to the move had to be the right decision!"
 
 
Team:
?
 
 
 


Review 3 May 2017
Recommended by customer in RH19
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
51.1482, -0.0084
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A five bedroom house that required 3 vans and 4 removal men. This included garden furniture, pots and kids outdoor trampoline, slide & Wendy house.
 
Cost: £1300
 

"The team were polite and communicative, answering any questions I had and also continually checking that I was happy with the progress being made. They dismantled beds and other furniture for transit and took great care to re-build the pieces and place them where required in the new house. They made an extra trip to retrieve a children's trampoline. All boxes were placed tidily in the new house and the team were happy to place outdoor furniture and pots wherever directed. The team seemed to work well together and the day felt relaxed with lots of cups of tea and good humour. I had been quite nervous about managing the move on my own but the team put me at ease and I felt it went very well indeed."
 
 
Team:
Unfortunately I didn't make a note of the names
 
 
 


Review 23 Apr 2017
Recommended by customer in KT17

 I'm: Male 

51.3490, -0.2471
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a rented flat with some furniture also needing collection from a garage elsewhere.
 
Cost: £660
 

"Great service. The quote was quick and simple. The removal men were on time, courteous throughout and very efficient. I was surprised, however, that they didn't have any tools to be able to take a table apart to get it into a room. In the end, I introduced myself to a new neighbour and borrowed a screwdriver. Other than that, impressive service and I would recommend them.joh"
 
 
Team:
John and two others who didn't introduce themselves
 
 
 


Review 19 Apr 2017
Recommended by customer in BN8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
50.8907, 0.0622
 
 
Satisfaction Ratings
 
Sales & Support 2/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 4/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 4/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Loaded most items the day before but a lot was left until the morning of the move that could have been done on the previous day.
 
Cost: £2450
 

"Wrapping was very good.

Unpacking was done by 5 people that meant it was frantic for us trying to tell people where to put boxes and too much stuff was just unloaded into the garage as we did not have time to tell everyone where it should go We now still have a lot of boxes to clear out due partially to this.

We told the estimator that there were boxes in the loft but the removers said they should go into the loft. This was silly and meant we moved the loft boxes into the second bedroom on the first packing day evening. If we had known we would have taken action beforehand."
 
 
Team:
Unknown
 
 
 


Review 14 Mar 2017
Recommended by customer in RH19
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.1351, 0.0087
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from East Grinstead to Faygate Pack and Move
 
Cost: £1248
 

"Could not fault the service all packed by lunchtime on the day before very polite and helpful man to pack. No stress at all.

On the day lorry all packed by lunchtime by a very helpful young team.

Cost was very competitive as I thought Martells would be more expensive but were the cheapest and very reliable, polite team of staff. No breakages

Thank you for all your help in making an completely stress free move would not hesitate to recommend your services to anyone."
 
 
Team:
Rob and two very young lads sorry I cant remember their names
 
 
 


Review 8 Mar 2017
Recommended by customer in CR3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.2871, -0.0998
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Routine local house move made challenging by the 30 steep steps up to the property we were leaving.
 
Cost: £2000
 

"The pre-move discussions about the quotation and booking were well-handled. Edward Kessell was as flexible and helpful as he could be, which was really important given we had only a few stressful days between exchange and completion, in the end.

We were impressed by the hard work and professionalism of all the team members over both days of our packing and moving. Not once did we hear any moaning about the very awkward and exhausting situation of our old house. They got on with it cheerfully. The guys in charge set an excellent example and the younger team members lived up to that.

Even towards the end of an exhausting two days they were proactive in checking we were happy with where they had placed furniture and boxes in the new house and asked if we wanted anything moving.

I would not hesitate in recommending Martells enthusiastically to friends and neighbours."
 
 
Team:
The team included Steve, Steve, Lewis and Stuart
 
 
 


Review 7 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Very pleased with the service provided"
 
 
 
 

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