G B Liners

36 King's Haugh
Edinburgh

EH16 5UY

55.9340, -3.1454

Removers - Removals Companies

Listed under:  Removers / Removal Companies
96% recommended   Rating 9.4/10
92 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 92 reviews since 2008
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.2/10 Packing & Handling Rating 9.2
The firm took care in packing and handling our property

 
Collection & delivery 9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" A very helpful, careful and friendly service. Strongly recommended."   more
 
" Overall a very good experience. Andrew was super helpful in helping accommodate my needs. Would definitely use again and or recommend. "   more
 
" The team were very helpful and well organised. A pleasant team to have around on moving day."   more
 
" Don and Scott were really friendly and efficient. Also very patient with us getting under their feet!"   more
 
About Us


With over 90 years of experience of moving homes locally, nationally and internationally, GB Liners is the safe choice.

We recognise this is a people business and the quality of the people makes the difference. So we only have full-time, highly trained staff who are given the best facilities, equipment and materials to do the job.

We set out to provide excellent value for money and a trouble free move which almost becomes enjoyable rather than something to be looked forward to with apprehension.

Give us a call on 0131 656 6226.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 90%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 94%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 99%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 87%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 2
Andrew 2
belongings 2
box 2
breakages 2
Brian 2
careful 4
class 2
communication 2
company’s 2
competitive 3
contact 3
courteous 8
crew 4
customer 2
damage 2
delivered 3
delivery 2
didnt 3
difficult 2
efficient 11
error 2
Excellent 20
extremely 3
family 3
fantastic 2
friend 2
friendly 11
GB 3
good 7
goods 2
Great 3
guys 3
happy 4
having 2
help 4
helpful 17
highly 3
impressed 2
like 2
Liners 12
movers 3
Neil 2
polite 8
professional 7
really 4
recommend 7
removal 11
service 20
team 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Nov 2017
Recommended by customer in EH22
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
55.8879, -3.0764
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Part load from Eskbank to Bas Mollard, Chatonnay, France. No problems at either end.
 
Cost: £1645

"A very helpful, careful and friendly service. Strongly recommended."
 
 
 
 
Team:
Brain Chris T
 
 
 


Review 14 Nov 2017
Recommended by customer in DD9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.731868, -2.656804
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pickup in Edinburgh and overnight storage with delivery on following day to West Yorkshire.
 

"Overall a very good experience. Andrew was super helpful in helping accommodate my needs. Would definitely use again and or recommend. "
 
 
 
 
Team:
Chris Ton
 
 
 


Review 27 Oct 2017
Recommended by customer in EH22
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.909519, -3.065721
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The team were very helpful and well organised. A pleasant team to have around on moving day."
 
 
 
 
Team:
Don Tony Jay
 
 
 


Review 18 Oct 2017
Recommended by customer in EH10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.9241, -3.2164
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went smoothly despite my problem initially.
 
 
 
Team:
Chris Don
 
 
 


Review 17 Sep 2017
Recommended by customer in EH25
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.8597, -3.1680
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 bed first floor flat to much larger house about 10 miles away. Many built in cupboards in flat to be packed and moved along with furniture.
 
Cost: £900

"Don and Scott were really friendly and efficient. Also very patient with us getting under their feet!"
 
 
 
 
Team:
Don Scott
 
 
 


Review 14 Sep 2017
Recommended by customer in EH4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
55.9709, -3.3083
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from detached modern house to detached house 15 miles in distance.
 

"Both members of staff were professional, courteous and careful of our wishes and property. Excellent receive and punctual. "
 
 
 
 
Team:
Chris Tony
 
 
 


Review 22 Aug 2017
Recommended by customer in WN4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
53.4939, -2.6657
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Bo'ness to Ashton-in-Makerfield picked up the furniture on a Monday and delivered the following day, all according to plan.
 
Cost: £1855

"A faultless operation with an excellent team. "
 
 
 
 
Team:
Brain Scott Tony
 
 
 


Review 9 Aug 2017
Recommended by customer in EH33
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.9470, -2.9531
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Went smoothly.
Picked up from previous address in Bonnyrigg, Midlothian. In storage for a week, delivered as a agreed to Tramont.
 
Cost: £1680

"My wife and I are 81.

We first thought we could do the removal on our own with family help.

Very glad we didn't when we saw how complex on operation it was.

Staff prompt; skillful; swift and presentable.

No casualties and price fair."
 
 
 
 
Team:
Brian Scott
 
 
 


Review 31 Jul 2017
Recommended by customer in BB12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
53.8362, -2.2598
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Collection of goods over 2 days at our request which made it less stressful. Goods in storage for 1 week. Moved from Scotland to Lancashire.
 
Cost: £2200

"Most helpful company. Totally reliable, all valuables perfectly wrapped and protected. Staff polite and efficient.
Very pleased. "
 
 
 
 
Team:
Brian Chris
 
 
 


Review 31 Jul 2017
Recommended by customer in SW4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
51.4546, -0.1405
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from large flat in Edinburgh to smaller property in London.
 
Cost: £3400
 
 
Team:
Don Jay Tony
 
 
 

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