White & Co Plc

8 Cumming Street
Forres
Morayshire
IV36 1NS

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.4/10
319 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 319 reviews since 2009
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.3/10 Packing & Handling Rating 9.3
The firm took care in packing and handling our property

 
Collection & delivery 9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" From start to finish it was a pleasant to deal with such lovely people - great humour. "   more
 
" Staff were helpful and conduct exemplary I feed they exceeded my expectations in that they went the "extra mile""   more
 
" Very happy with company fast and efficient, friendly and took care with items ensured carpets etc. were covered. kept us informed of any difficulties, problem solved everything. Worked well as a team."   more
 
" Very efficient firm and pleasant staff"   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 74%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 90%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 78%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 85%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 91%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 75%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 4
access 5
arrived 5
belongings 5
best 7
better 5
boxes 5
brilliant 6
care 11
cheerful 7
courteous 21
crew 18
damage 8
delivery 13
easy 7
efficient 27
efficiently 7
excellent 43
experience 9
Fantastic 9
friendly 20
furniture 8
good 30
great 23
guys 8
happy 19
hard 13
help 9
helpful 37
packed 10
packing 13
pleasant 8
pleased 12
polite 20
praise 7
professional 16
really 8
recommend 19
Removal 22
service 44
storage 9
stress 7
stressful 11
team 40
Thank 15
thanks 11
White 15
Whites 24
working 8
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

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Budget:  


Review 8 May 2019
Recommended by customer in GL11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Due to location of house (new) a tranship required. This was handled and executed with total professionalism
 
Cost: £28000

"From start to finish it was a pleasant to deal with such lovely people - great humour. "
 
 
 
 
Team:
John
 
 
 


Review 7 May 2019
Recommended by customer in IV36
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
One property - two consignments going to different destinations.
 
Cost: £1450

"Staff were helpful and conduct exemplary
I feed they exceeded my expectations in that they went the "extra mile""
 
 
 
 
 
 


Review 1 Apr 2019
Recommended by customer in IV2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 storey 3 bed house - 3 bed bungalow
 
Cost: £420

"Very happy with company fast and efficient, friendly and took care with items ensured carpets etc. were covered. kept us informed of any difficulties, problem solved everything. Worked well as a team."
 
 
 
 
 
 


Review 15 Mar 2019
Recommended by customer in IV12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved a few times now! this was a smooth removal
Thanks
 
Cost: £614

"Very efficient firm and pleasant staff"
 
 
 
 
 
 


Review 1 Mar 2019
Recommended by customer in IV36
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Load to Pallets hold in Plymouth. 2-3 weeks latter delivered to destination.
 

"They were all great. "
 
 
 
 
 
 


Review 15 Feb 2019
Recommended by customer in AB53
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
More than average number of boxes to be moved. Minimal amount of daylight hours so loading commenced Wednesday, all day Thursday and a further two hours on Friday- move day. Team traveled 50 miles to new property and waited patiently for keys to be related. Team remained good humoured throughout.
 
Cost: £1784

"Due to the daylight restriction, two further men were despatched from Forres and there assistance was greatly appreciated with their help, the team completed the removal on time before daylight faded.
Removal room door to door completes in a professional and cordial manner, a great service provided by White and company
Sincere and grateful thanks "
 
 
 
 
Team:
Alev John John Paul
 
 
 


Review 12 Feb 2019
Recommended by customer in IV36
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Punctual, speedy clean. efficient.
 
Cost: £550

"Excellent. "
 
 
 
 
 
 


Review 29 Jan 2019
Recommended by customer in KY4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move to Whites storage in Forres for 12 weeks then delivered to our new home in Fife.

"We chose the option for Whites to pack our possessions, which was worth the extra cost. Everything was well packed and nothing was damaged or broken when we unpacked. The removal staff and delivery staff were excellent."
 
 
 
 


Review 3 Jan 2019
Recommended by customer in AB45
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1600

"Fantastic team. So cheerful and helpful. The best company I have ever used. Definitely will be telling others to use this company."
 
 
 
 
 
 


Review 5 Nov 2018
Recommended by customer in DN17
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move goods out of bungalow into storage then 6 months later goods moved into new home
Collection into storage 851.35
6 months warehouse rental 1561.32
Delivery to new address 1598.61
 
Cost: £4011

"Very good service. "
 
 
 
 
 
 


Review 28 Oct 2018
Recommended by customer in PA17
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving from our main house and also taking furniture from a house across the street. We were also sending a part load to south of England. All the instructions were followed precisely.
The weather on arrival was abysmal and the men were absolutely fabulous.
 
Cost: £2600

"Every single member of White's team, with whom we had contact, were absolutely excellent. We would heartily recommend White's excellent team. Colm, Audrey, Kevin, Grant, Michael (and others) Were totally superb.
Grand and Kevin were awesome - carried out our move during Storm Callum. True heroes both of them! "
 
 
 
 
Team:
Kevin Grant Michael
 
 
 


Review 26 Oct 2018
Recommended by customer in PH3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1 Elgin - store in forres.
2 Forres - Perthshire.
 
Cost: £2585
 
 
 
 


Review 23 Oct 2018
Recommended by customer in BT9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from large disable access house to smaller property.
 

"All of the team were very helpful and understanding of my own and my sons disabilities. Very kind and courteous please pass on my thanks. "
 
 
 
 
Team:
E Meinin J Evans
 
 
 


Review 23 Oct 2018
Recommended by customer in KA3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 Bed house move. Very windy on second day which injured the driver. We lost time but not quality of service.
 
Cost: £1787

"Excellent service. Even though we lost time on both packing days due to incidents beyond anyone's control Yakob and Dave did a brilliant job. "
 
 
 
 
Team:
Jakub Lunski David Laing
 
 
 


Review 7 Oct 2018
Recommended by customer in DG10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from Forres to Moffat was difficult due to house purchase problems but everything worked out well on the day involved.
 
Cost: £1400

"The 4 men involved in the Forres move were all very good. Two of the above carried out the move to Moffat and the unload. The driver J Evens was an excellent employee of the company with his cheerful helpful nature.
Thanks to all. "
 
 
 
 
 
 


Review 5 Oct 2018
Recommended by customer in PO22
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Collect our contents Friday 7th Sept. Store over the weekend Drive south Monday 10th Deliver and unpack 11th.
 
Cost: £2546

"My husband and I opted to pack the boxes as we were downsizing and reducing our belongings. Pictures and mirrors were packed by the removers. We have used Whites and Co before, and trust them implicitly to do a professional job. We recommend them. "
 
 
 
 
Team:
E Meinen A Anderson
 
 
 


Review 11 Sep 2018
Recommended by customer in PH41
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Steep driveway with tight corner.
 

"Whites were helpful and answered all our questions prompty and courteously. The moving staff worked hard and with good humour helping to keep our stress levels under control. "
 
 
 
 
Team:
Colin Paul Ernie Aran Joh
 
 
 


Review 7 Sep 2018
Not Recommended by customer in IV12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 6/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had one piece of large furniture that I was particularly concerned about so it was export packed it still got broken, coming upstairs. I appreciate it was not an easy item to get round the corner on stairs but to have a young student as one of the people bringing it in was wrong in my opinion.
 
Cost: £1288

"As above."
 
 
 
 
 
 


Review 28 Aug 2018
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large 3/4 bed house, conservatory, large garage and shed. White's did all our packing even my large bird cage(Birds removed). They worked round my two boisterous dogs. Access was restricted due to our trees etc but they worked around that. Very well organised and led. Great team well.
 
Cost: £2900

"I have had several moves but this was the best organised and executed. They all worked well as a team but also had a strong leader who kept everything on track. "Not a problem" seened to be their motto but done with humour."
 
 
 
 
Team:
John Evans John Mckenzie
 
 
 


Review 21 Aug 2018
Recommended by customer in IV31
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"I didn't make a complaint but a few items were left in storage by accident. This was sorted very quickly. "
 
 
 
 
 
 

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