Herbert Davis Removals

Unit 1 Glevum Works, Upton Street
Gloucester
Gloucestershire
GL1 4LA

51.8559, -2.2324

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
513 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 513 reviews since 2007
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We were very pleased with all aspects of the move. The team were extremely courteous at all times and very helpful and careful with our furniture and effects. We would certainly recommend Herbert Dav...."   more
 
" Even before we moved service was great with cones dropped off a day ahead to block road. Both guys were great and removed the stress completely. Could not fault."   more
 
" Very polite and professional staff. All went without a hitch, would definitely recommend."   more
 
" The gentlemen were extremely helpful, courteousness and did their best to accommodate us. Wonderful guys! Paul and Simon. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 81%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 89%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 80%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Andy 14
arrived 18
best 14
boxes 15
Brilliant 12
care 17
careful 16
certainly 12
Cheerful 22
courteous 41
crew 13
Davis 51
definitely 23
easy 14
efficient 57
efficiently 14
excellent 90
experience 11
extremely 32
family 14
fantastic 17
friendly 80
friends 19
furniture 11
good 50
great 32
happy 26
hard 46
help 14
helpful 109
Herbert 50
highly 21
impressed 11
packed 13
packing 15
pleasant 24
pleased 31
polite 65
professional 43
recommend 79
removal 61
service 124
Simon 36
stress 26
stressful 23
team 52
Thank 44
trouble 31
working 23
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Jun 2018
Recommended by customer in GL7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.7335, -1.9812
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Old property over 3 floors with garage and out buildings. New property over 2 floors with garage and shed.
 
Cost: £1530

"We were very pleased with all aspects of the move.
The team were extremely courteous at all times and very helpful and careful with our furniture and effects. We would certainly recommend Herbert Davis removals/Britannia."
 
 
 
 
Team:
Paul Simon Scott
 
 
 


Review 19 May 2018
Recommended by customer in GL1
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
51.8605, -2.2301
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Victorian terrace to semi detached house.
Terrace had no dedicated packing.
 
Cost: £750

"Even before we moved service was great with cones dropped off a day ahead to block road.
Both guys were great and removed the stress completely.
Could not fault."
 
 
 
 
 
 


Review 15 Mar 2018
Recommended by customer in GL2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.8167, -2.2618
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From grade II listed to new build.
 
Cost: £850

"Very polite and professional staff.
All went without a hitch, would definitely recommend."
 
 
 
 
Team:
Peter Paul Ian
 
 
 


Review 13 Mar 2018
Recommended by customer in GL18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.9254, -2.3792
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Difficult access.
Old farm house with narrow stairs and short dog-legged staircase
 
Cost: £1000

"The team worked hard, never stopped, efficient, courteous and certainly earned their money on that day.
Must have worn out a bit of shoe leather and got a lot of exercise."
 
 
 
 
 
 


Review 13 Mar 2018
Recommended by customer in HR9
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.9234, -2.5859
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from A to B but with most goods in store.
Then moved from B to C and stored goods. Fitting everything in posed a challenge.
 
Cost: £2000

"The gentlemen were extremely helpful, courteousness and did their best to accommodate us. Wonderful guys!
Paul and Simon. "
 
 
 
 
Team:
Paul Simon Ian Andy
 
 
 


Review 30 Jan 2018
Recommended by customer in PE30
52.7834, 0.4364
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move across county from Gloucestershire to Norfolk.
 
Cost: £2670

"We were very happy with the service from this company and would recommend it to other people.
The staff were all very helpful and supportive."
 
 
 
 
 
 


Review 19 Jan 2018
Recommended by customer in RG2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.3865, -0.8986
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unclear final address(military) and storage.
 

"Really helpful and flexible."
 
 
 
 
Team:
Paul Andy
 
 
 


Review 15 Jan 2018
Recommended by customer in GL1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.8523, -2.2490
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local move, from a 3-bed to 4-bed house. Moved a large fish tank and garden play equipment.
 
Cost: £660

"The team were very efficient and friendly. The job was carried out quickly but carefully and with good humour!"
 
 
 
 
Team:
Peter Paul Sim
 
 
 


Review 5 Jan 2018
Recommended by customer in GL2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.8755, -2.2089
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move from one side of Gloucester to other.
 

"Very good service.
The team was very friendly and went out of their way to be friendly and helpful."
 
 
 
 
 
 


Review 3 Jan 2018
Recommended by customer in GL7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
51.7090, -1.9694
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
What should have been an easy move became a very long day, due to the fact that the house sale/purchase did not complete until 4.20 pm on Friday 22 Dec.
 

"Many thanks to both Peter and Paul, who were extremely supportive throughout the process."
 
 
 
 
Team:
Peter Paul
 
 
 


Review 21 Dec 2017
Recommended by customer in NP16
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.6480, -2.6612
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a rental property with many boxes still packed from move 12 month previously. Lots of steps original plan fell through with house and move delayed by approx 5 months. Despite this quotation remained same.
 

"We have moved 3 times in last 10 years. Previously we have used a packing service as we had so much still packed from last move, we ourselves. Never again, In respect of handling and moving. I would say this was the best service we had in those 5 moves."
 
 
 
 
 
 


Review 14 Dec 2017
Recommended by customer in GL3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.8910, -2.1910
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Brilliant both taking away and bringing back. Very polite and professional. I would certainly recommend."
 
 
 
 
Team:
Simon Pau
 
 
 


Review 14 Dec 2017
Recommended by customer in GL16
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.8245, -2.6273
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Arrival was on time. Very helpful and courteous. Very efficient and fitted in our sofa via a very narrow space. Very accomplished staff.
 

"I love this company. My daughter used them to move from West Sussex and highly recommended them to me. Very impressed with the service of the 2 members of staff; packing was excellent."
 
 
 
 
Team:
Ian Paul
 
 
 


Review 13 Dec 2017
Recommended by customer in GL1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.8724, -2.2392
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sebert Street is a street that is narrow and has parking on one side of the road. The removal men parked across the road to avoid blocking the traffic.
 
Cost: £210

"Peter and Ian were pleasant and polite and respectful of my furniture and home.
I would recommend them to my friends and family."
 
 
 
 
Team:
Peter Ian
 
 
 


Review 12 Dec 2017
Recommended by customer in NR6
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6667, 1.3175
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from Gloucester to Norwich, including full packing service of the Gloucester property.
 
Cost: £2010

"This was total value for money. An excellent service, with friendly, helpful and considerate people doing the move. I would have no hesitation in recommending Herbert Davis Removals. They were awesome! "
 
 
 
 
Team:
Andy Ben Shaun
 
 
 


Review 8 Dec 2017
Recommended by customer in GL20
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.9892, -2.1549
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving the contents of two children bedrooms from a first floor flat to a house 10 miles away.
 
Cost: £330
 
 
 
 


Review 4 Dec 2017
Recommended by customer
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from 5 storey house. 3 staircases - moving 80 miles.
 
Cost: £789

"Brilliant guys
So helpful. "
 
 
 
 
Team:
Paul Simo
 
 
 


Review 1 Dec 2017
Recommended by customer in GL14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
51.8065, -2.4471
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from house to ground floor flat. Both properties had access difficulties overcome to our satisfaction.
 

"Again we were pleased with the tasks undertaken. Operations completed the move in a very professional manner.
Polite, on time, and keen to help us.
Given the highest recommendation their work confirmed our choice of accepting your removal quote. Thank you again."
 
 
 
 
Team:
Paul Andy
 
 
 


Review 28 Nov 2017
Recommended by customer in HR9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.9062, -2.5896
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 bed house with lots of musical equipments including piano, drums, guitars, etc
 

"Really lovely warm and friendly removal men who have made our move go smoothly. A very big thank you to Ian and Paul.

I hope their backs dont hurt too much and get paid enough to compensate the hard job. "
 
 
 
 
Team:
Paul Ian
 
 
 


Review 27 Nov 2017
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.8225, 1.3047
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"All went well despite tight access and muddy track."
 
 
 
 
Team:
Paul Simon
 
 
 

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