Britannia Sandersteads

Quarry Logistics Complex, Quarry Road
Godstone
Surrey
RH9 8DQ

51.2640, -0.0623

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.2/10
299 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.2/10 Overall Rating 9.2/10
Based on 299 reviews since 2014
 
 
 
Sales & Support
9/10 Sales & Support Rating 9.0
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling
9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery
9.1/10 Collection & delivery Rating 9.1
Our property was collected and delivered as agreed

 
Service
9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value
8.7/10 Value Rating 8.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Good communications throughout and staff eager to help. Issues on US side which the removers were able to sort out for us."   more
 
" Excellent polite and reliable"   more
 
" My Aunt recently moved from London to Kent, Britannia Sandersteads were extremely helpful in every way and made the move so much less stressful than it could have been. Firstly the team were always o...."   more
 
" We found everyone we spoke to was helpful and polite. The removal crew were considerate of our belongings and packed everything with due care. They dismantled furniture where necessary. They made t...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 83%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 97%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 90%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 72%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 88%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 72%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

appreciated 3
arrived 5
belongings 4
best 3
big 3
brilliant 9
Britannia 16
careful 3
certainly 4
cheerful 4
contact 3
Courteous 10
definitely 6
easy 6
efficient 18
Excellent 43
experience 10
extremely 9
family 6
Fantastic 10
finish 6
friendly 35
furniture 7
good 36
Great 14
guys 8
happy 18
hard 18
helpful 39
highly 13
impressed 11
Packing 11
pleased 13
polite 10
process 11
professional 29
really 11
received 6
recommend 27
removal 26
removals 6
Sandersteads 16
service 68
smoothly 6
storage 7
stress 7
stressful 9
team 61
thank 11
working 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
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Budget:  

Review 12 May 2017
Recommended by customer in KT2

 I'm: Male 

51.4132, -0.2742
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 6/10
Our property was collected and delivered as agreed
Service 6/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Removal of personal papers and pictures to the USA

" Good communications throughout and staff eager to help. Issues on US side which the removers were able to sort out for us. "
 
 
 
   Business Reply:

Thank you for taking the time to leave a review and for your comments.
Kind regards
Britannia Sandersteads
 


Review 12 May 2017
Recommended by customer in Rh29

 I'm: Male 

51.2462, -0.2175
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Items placed in storage and then brought back out of storage

" Excellent polite and reliable "
 
 
 
   Business Reply:

Thank you for taking the time to leave a review.

Kind regards

Britannia Sandersteads
 


Review 24 Mar 2017
Recommended by customer in Ct21
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.0667, 1.0850
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move furniture and effects from fist floor flat in London to storage facility at Sandersteads storage depot and then from the storage depot to Hythe in Kent 2 months later to a fist floor flat. Included packing and some dismantling and reassembly .
 
Cost: £1500
 

" My Aunt recently moved from London to Kent, Britannia Sandersteads were extremely helpful in every way and made the move so much less stressful than it could have been.
Firstly the team were always on hand at the end of the phone to put our minds at rest in all aspects of our move. We had to make changes to our original instruction and Sandersteads handled the change with total professionalism .
We ended up moving our furniture into storage for a couple of months and then on to its final destination. The process went smoothly from beginning to end. I cannot say enough nice things about the company and the team employed by them. From management to movers we say a very big thank you to you all. I will be happy to recommend you to everybody. "
 
 
Team:
John and Lyn Inkpen, Giles dipper , Stuart and Brenda and the two gentlemen who patiently off loaded the goods at thier final destination.
 
 
   Business Reply:

Thank you for such lovely feedback. Your thank you will be passed onto all staff.
Kind regards
Lyn Inkpen
 


Review 26 Feb 2017
Recommended by customer in TR4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.3320, -5.1241
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Twickenham in London to Perranwell in Cornwall, the move was over 3 days

" We found everyone we spoke to was helpful and polite. The removal crew were considerate of our belongings and packed everything with due care. They dismantled furniture where necessary. They made the experience feel relaxed and easy, even though it was over three days and a long distance move. They even got the Lorries up the byway! They worked very hard to get everything done in the timescale. "
 
 
Team:
Brady, Martin, Matt, Tony
 
 
 


Review 24 Feb 2017
Recommended by customer in RH8
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.2628, -0.0111
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
3-bed semi detached home, includint piano and contents of shed with trampoline dismantled.

" The booking process was straight forward and clear.
Packing was done with impressive efficiency and the team worked hard and sensitively. Our goods were handled carefully and the quality of the packing was high.
The move itself was very straight forward and the team worked well together to ensure we were out in good time. Our things were delivered to the new house promptly and there was careful preparation of the place to ensure no damages.
I would certainly use Britannia again. "
 
 
Team:
Jack and others.
 
 
 


Review 16 Feb 2017
Recommended by customer in KT18

 I'm: Male 

51.3090, -0.2338
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
A move from Surrey to Cheshire.

" The move went very well, from the first contact with Alex who came to see use and give us the quote to the team on the day for packing and loading. we had six/seven staff packing/loading and we were told that we would have a 'team' from the local company to unload in Cheshire, however, this didn't happen, it was left to the two staff from the Surrey depot to unload on their own. They both worked very hard and did a very good job. "
 
 
 
 


Review 15 Feb 2017
Recommended by customer in kt18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.3165, -0.2551
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Sandersteads packed & moved all our belongings when we moved home
 
Cost: £1800
 

" Sanderstead removals had moved us into our house around 9 years ago , this time I called them they visited the house at a convenient early appointment to assess & estimate , they fully explained all their services & exactly how it all worked , including full explaination regarding insurance available .

we received the estimate by email quickly the next day , we booked the packing & the removal . On the date of packing 4 men attended they were all very professional , highly competent & friendly .

they packed up the vast majority of kitchen items & furniture & personal items we did not need that night , they returned early the following morning , finished the remaining packing &n removals in the timescale we had discussed & they moved us into our new home very effectively & smoothly ..

I would continue to recommend Sandersteads without hesitation & indeed are engaging them to move another family member next week . "
 
 
Team:
Alan , Martin & Martin & 2 others , all were excellent
 
 
 


Review 6 Feb 2017
Recommended by customer in PR9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
53.6750, -2.9193
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Removals into storage for 6 months then delivery out of storage to a different location in the country
 
Cost: £2700
 

" I would wholeheartedly recommmed Britainna Sanderstead. From removals from our old home our stuff had to go into storage for the best part of 6 months whilst our house was being built. The initial removal process was easy and straightforward and the staff were great, very friendly, honest and professional.

When I contacted them to advise of a removal from storage date it turned out our stuff was still at the Godstone depo, it was intended to be transfered a couple of weeks after the original removal to a depo in the north west. This was quickly sorted and arranged so the stuff would arrive early in the morning on the date requested. The staff who arrived were the same one who moved us originally who remembered the disgusting amount of toys my children have!! 😂

Again nothing was too much trouble, very friendly and professional. It made the whole process easy and straightforward. "
 
 
Team:
I can't remember their names (I wish I could) but they were absolutely fantastic!
 
 
 


Review 19 Jan 2017
Recommended by customer in GU51
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.2844, -0.8664
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Britannia Sandersteads moved our home belongings from our house into storage for a period of 8 months. After which they delivered again from store to our new residence..

" On both occasions (moving to storage and moving from storage) the team were professional, friendly and very accommodating.
We had no breakages and everything went smoothly.
I can wholeheartedly recommend Britannia Sandersteads "
 
 
Team:
Stuart Almandras, Alan Armstrong, Lyn Inkpen, John Inkpen
 
 
   Business Reply:

Thank you for such a good review.
We wish you every happiness in your new home.
 


Review 17 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Courteous, understanding & professional "
 
 
 
 


Review 16 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" COMPLETELY SATISFIED. "
 
 
 
 


Review 16 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 6/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" The packers were excellent and treated our things with great care. Happy to recommend "
 
 
 
 


Review 16 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Very helpful and courteous operatives - they were a credit to the company "
 
 
 
 


Review 16 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Very good staff helpful an d professional "
 
 
 
 


Review 16 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Excellent service, the team were really helpful. "
 
 
 
 


Review 5 Dec 2016
Not Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Office support staff were good but removal staff were less impressive and gave the impression that they were disorganised and unprofessional. "
 
 
 
 


Review 12 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" The removal men were excellent, from the moment they arrived they just got on with the job. They knew exactly what they were doing and had an extremely professional approach. They made what could of been a very stressful day run smoothly. We would highly recommend them and couldn't speak more highly of them. "
 
 
 
 


Review 11 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Very pleased with the guys who came to move us, very professional and helpful "
 
 
 
 


Review 11 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Very happy with removal to storage and eventual recovery some five weeks later. The operatives were very efficient and cheerfully kept at it despite having to lug everything up the stairs to a first floor apartment. "
 
 
 
 


Review 11 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Fantastic service throughout our move, professional at all times and made the whole experience stress free. "
 
 
 
 

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