Britannia Sandersteads

Quarry Logistics Complex, Quarry Road
Godstone
Surrey
RH9 8DQ

51.2640, -0.0623

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.3/10
315 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 315 reviews since 2014
 
 
 
Sales & Support 9/10 Sales & Support Rating 9.0
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.2/10 Collection & delivery Rating 9.2
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 8.9/10 Value Rating 8.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" From the initial service quote, delivery of the boxes to the actual move and then collection of the emptied boxes Britannia's service was first class. The crew sent to help us move; John, Paul, Geor...."   more
 
" Extremely punctual for the move which was great. The two guys Luke and Paul were fantastic, very polite, very efficient and nothing was too much trouble. They are a credit to the organisation."   more
 
" I received two quotes prior to moving and from the outset Britannia Sandersteads provided superior service. The estimator arrived on time, was well briefed and was able to quickly assess the require...."   more
 
" The team arrived early, were very polite and even though they had to wait to later in the afternoon before unloading, they were fast, and placed every item in the correct rooms. Excellent service tha...."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 84%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 97%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 91%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 72%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 88%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 73%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 7
belongings 4
brilliant 9
Britannia 20
care 5
certainly 5
cheerful 6
contact 4
Courteous 10
credit 7
definitely 7
delivery 5
didnt 5
early 4
easy 9
efficient 21
excellent 45
experience 10
Extremely 10
Family 7
fantastic 11
friendly 36
furniture 7
good 42
great 16
guys 9
Happy 19
hard 20
helpful 42
highly 15
impressed 12
packing 14
pleased 14
polite 15
process 12
professional 30
Really 14
received 8
recommend 32
removal 28
Sandersteads 18
service 75
smoothly 8
storage 7
stress 7
stressful 10
team 69
Thank 13
trouble 7
working 8
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 18 Sep 2017
Recommended by customer in CR5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.2908, -0.1460
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of furniture and personal items from large 5 bedroom house to a smalller 5 bedroom house. Several valuable paintings needed removal also.

"From the initial service quote, delivery of the boxes to the actual move and then collection of the emptied boxes Britannia's service was first class.
The crew sent to help us move; John, Paul, George and Tyler were excellent. They couldn't do enough for us, nothing was too much trouble.
They took good care of all our fragile items and were very attentive throughout every aspect of the move. They were a credit to the company and will certainly be recommending Britannia in the future!"
 
 
Team:
John Paul George Tyler
 
 
 


Review 15 Sep 2017
Recommended by customer in CR8

 I'm: Male 

51.3204, -0.1141
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Movement of packing boxes into storage.
 
Cost: £300
 

"Extremely punctual for the move which was great. The two guys Luke and Paul were fantastic, very polite, very efficient and nothing was too much trouble. They are a credit to the organisation."
 
 
Team:
Luke and Paul
 
 
 


Review 14 Sep 2017
Recommended by customer in SW11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.4602, -0.1645
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full pack and move from London to Cheltenham.
 
Cost: £3800
 

"I received two quotes prior to moving and from the outset Britannia Sandersteads provided superior service.
The estimator arrived on time, was well briefed and was able to quickly assess the requirements of the move.
I received a very competitive written quote within 24 hrs, providing a highly detailed breakdown of our options regarding packing.
The packing and removal process ran very smoothly with a friendly, polite and hardworking team working over three days.
I would highly recommend the team and wouldn't hesitate to use them for any future move."
 
 
Team:
Taylor, Josh, Jim, Nigel, Martin H, Jack (special thanks for the cardboard house!)
 
 
 


Review 14 Sep 2017
Recommended by customer in CR3
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.2771, -0.0831
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I was moving from a 3 bed house with alot of boxes, furniture etc and the service provided could not be faulted.

"The team arrived early, were very polite and even though they had to wait to later in the afternoon before unloading, they were fast, and placed every item in the correct rooms.
Excellent service that I would recommend."
 
 
Team:
Sorry can't remember
 
 
 


Review 8 Aug 2017
Recommended by customer in PL15
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.6519, -4.4976
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from London to Cornwall in 2 days. Both days were completed very quickly despite the rain on the second day. Plastic sheeting was put down to protect the carpets and there was no mess anywhere!
 
Cost: £3000
 

"We had two quotes from different companies and Britannia were the cheapest and made us feel at ease with the move as it was from London to Cornwall. We packed ourselves as we had the time, all packing materials were delivered that we asked for. On the day, they turned up nice and early and we were lacked up much quicker than I expected, allowing us plenty of time to travel to Cornwall. The next day went just as smoothly, and as it was raining, they protected the carpets. I would highly recommend Brittania."
 
 
Team:
Matt, Jed, john and Aaron
 
 
   Business Reply:

Thank you for taking the time to leave a review.
We will pass your kind words onto the crew involved.
We wish you every happiness in your new home.
From Britannia Sandersteads
 


Review 8 Aug 2017
Recommended by customer in RH1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.2300, -0.1624
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House removal
 
Cost: £1600
 

"very good service, if we moved again would definitely use them"
 
 
 
   Business Reply:

Thank you for taking the time to leave a review.
We will pass your kind words onto the crew involved.
We wish you every happiness in your new home.
From Britannia Sandersteads
 


Review 8 Aug 2017
Recommended by customer in RH2

 I'm: Female 

51.2364, -0.1843
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 day move from Caterham to Reigate

"Very efficient and polite team, they all introduced themselves and made the move as easy as possible.
I was very impressed with the care and the organisation that the move required.
As a company I received the exact service that was agreed at a reasonable cost.
I had been recommended by a friend and I wouldn't hesitate to recommend them also."
 
 
Team:
Jack, Martin and Nick, all worth their weight in gold.
 
 
 


Review 28 Jul 2017
Recommended by customer in SG4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.9429, -0.2615
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
move from 3 bed house to 2 bed bungalow

"Really pleased with the service. The team worked really hard and made the move much less stressful. They were all very pleasant and helpful"
 
 
 
 


Review 18 Jul 2017
Recommended by customer in CR5
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.312383, -0.135703
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Storage facility to a 3 bedroom 3 story house.
 
Cost: £840
 

"Britannia Sandersteads provided us with an exceptionally good service and we would have no hesitation in recommending them in the future to friends and Family.

The team on the day kept us fully informed of progress and the team work shown clearly helped them make light work of a difficult job.

Thank you for services and we look forward to using you again in the future.

Kind regards

Hugh Eddon-Carruthers"
 
 
 
 


Review 16 Jul 2017
Recommended by customer in KT7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.3802, -0.3406
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved between 2 flats. The quote was excellent value.

"On the day the men were very prompt and even though they had to go back and change a large truck for 2 small ones that whole move was done in the time that was originally suggested. Everything was pack well and there was no damage to anything. They took particular care of any items that we mentioned were valuable or sentimental.

We must mention the exceptional care of the 3 removers (sorry that we don't know their names). The same day as our move we had some "men with an van" rubbish removers come. Upon their arrival it was obvious that they were less than savoury. THe Sanderstead removers offered to stay with us (a young woman and my mother in law) as they did not feel happy to leave us. We were very grateful for this as we did not feel particularly safe. The rubbish men were so useless at their job that it actually ended up with the Sanderstead men removing the rubbish items (mostly furniture) to the outside of the building.
We can't say how much we appreciate this and want to thank them for doing such an exceptional job and for going that extra mile to help us."
 
 
Team:
We don't know but they were amazing - please find out who they were and pass on our message above.
 
 
   Business Reply:

Thank you for taking the time to leave a review.
We will pass your kind words onto the crew involved.
We wish you every happiness in your new home.
From Britannia Sandersteads
 

Back to top

» 10 9 8 7 6 5 4 3 2 1