Britannia Sandersteads

Quarry Logistics Complex, Quarry Road
Godstone
Surrey
RH9 8DQ

51.2640, -0.0623

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.3/10
322 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 322 reviews since 2014
 
 
 
Sales & Support 9/10 Sales & Support Rating 9.0
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.2/10 Collection & delivery Rating 9.2
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 8.9/10 Value Rating 8.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Overall, everything was fine. Now that we are unpacking, I realise that no ‘care’ was taken to packing folded clothing / linen items. They were just scooped up and dumped in a box, often w a heavy ite...."   more
 
" Absolutely brilliant and understanding after several changes in completion date."   more
 
" The original assessment was short sweet and accurate, The packers were pleasant, friendly and efficient, The removers were also punctual, pleasant, friendly and efficient The installation into our ...."   more
 
" Courteous and informative when providing quotes, which we had to alter a couple of times. Company were extremely helpful and flexible throughout the protracted run in to the move, which had to be p...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 84%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 97%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 91%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 72%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 88%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 73%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 8
belongings 5
boxes 4
breakages 4
brilliant 10
Britannia 21
care 7
certainly 5
cheerful 6
Courteous 12
credit 7
definitely 7
easy 10
efficient 24
Excellent 45
experience 11
extremely 11
Family 7
fantastic 11
friendly 37
furniture 7
Good 42
great 17
guys 9
Happy 19
hard 20
helpful 45
highly 15
impressed 12
just 7
packed 7
packing 15
pleased 14
polite 17
process 12
professional 31
really 15
received 8
recommend 33
removal 29
Sandersteads 19
service 75
smoothly 8
storage 7
stress 8
stressful 11
team 72
Thank 13
trouble 8
working 8
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 3 Nov 2017
Recommended by customer in PE19
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.2296, -0.2875
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pack and move to your storage. 3 months later, move from storage to new property
 
Cost: £3000
 

"Overall, everything was fine. Now that we are unpacking, I realise that no ‘care’ was taken to packing folded clothing / linen items. They were just scooped up and dumped in a box, often w a heavy item then placed on top and finished w packing paper. I completely understand time issues, and ‘padding’ for heavy items - but had I realised I would be facing mounds of unnecessarily crushed clothing, I would have packed those myself - all that was needed was lifting and placing a stack of jumpers for example - instead they were just dumped.

We are also finding that the room designations on the boxes often contained an item from another room - again - I appreciate that space would dictate the placing of clock from the lounge in a box with clothing from the MBR - but as no note was made of the clock on the MBR box, and when we finished unpacking lounge boxes and no clock - there was some worry that a box had gone missing, or the clock had gone missing, until we finished the MBR and lo and behold - there was the clock - a little thing, but writing ‘+ lounge clock’ before taping up the box would have saved us a bit of angst.

Same with our hats and my handbags - just dumped in a box when they had been on a shelf flat before packing - I would do those myself next time - my handbags may never recover the creases from unnecessary weight on them while they were not placed flat in the box - my husband’s felt hat the same - more care with that packing was justified we feel.

A side of our wooden bed frame got caught on a packing blanket while being taken from the van and fell onto the pavement resulting in a corner being taken off. We appreciate the team was moving quickly, but this was a preventable accident.
"
 
 
Team:
I’m sorry - you will have to look at your records. Both sets of men were very nice, polite and for the most part, careful. M Coomber signed the inventory sheets
 
 
 


Review 2 Nov 2017
Recommended by customer in KT9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.3654, -0.2862
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Malvern Road

"Absolutely brilliant and understanding after several changes in completion date."
 
 
Team:
Both teams who did the job both ends. Efficient and friendly during the stresses of moving.
 
 
 


Review 19 Oct 2017
Recommended by customer in Glou
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.8938, -2.1656
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Smooth, efficient and friendly

"The original assessment was short sweet and accurate,
The packers were pleasant, friendly and efficient,
The removers were also punctual, pleasant, friendly and efficient
The installation into our new home, 160 miles away, was also punctual, pleasant, friendly and efficient. It was also devoid of breakages. 9.5 out of 10 for Sandersteads."
 
 
 
   Business Reply:

Thank you for submitting a review.
We wish you every happiness in your new home
From all at Britannia Sandesteads
 


Review 18 Oct 2017
Recommended by customer in SA12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.6178, -3.7544
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A two day move from Croydon to Wales that was in the balance until late on the preceding day thanks to failings by the purchasers'' solicitor.
 
Cost: £2800
 

"Courteous and informative when providing quotes, which we had to alter a couple of times.

Company were extremely helpful and flexible throughout the protracted run in to the move, which had to be postponed three times. It was only at 4pm on the day before the eventual move that we were sure that it would go ahead and Britannia were very supportive throughout.

The team handling our belongings were punctual,polite and efficient. A stressful experience was made as easy as possible."
 
 
Team:
Sorry can't remember. To Wales on 11/10 if that helps
 
 
   Business Reply:

Thank you for submitting a review.
We wish you every happiness in your new home
From all at Britannia Sandesteads
 


Review 2 Oct 2017
Recommended by customer in SW20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.4142, -0.2486
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Laser clinic move to temporary site whilst doing some building work.

"It was very expensive however the team were prompt and courteous and both the move out and the move back in went well. Our main concern was that the 15 pieces of machinery were moved with care and without incident. This was the case."
 
 
 
 


Review 28 Sep 2017
Recommended by customer in SN15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.4090, -2.0975
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was a move from a flat to a house over 100 miles away. The flat was on the fifth floor which had only a rather small lift. The furniture had to be taken through gardens and out past the concierge. The house was already partly furnished so attention had to be paid in particular to where furniture was going to be put; not all of it was to be used and some had to be disposed of. Two rather large and awkward beds had be broken up before they could be taken out of the flat. Tables and a suite of bookshelves had to be taken apart and reassembled. About 600 books needed to be packed.

"Very professional, polite, thorough and efficient. All the staff knew exactly what to do, took the initiative when appropriate and made helpful suggestions"
 
 
Team:
Very sorry I am terrible at remembering people's names.
 
 
   Business Reply:

Thank you for submitting a review.
We wish you every happiness in your new home
From all at Britannia Sandesteads
 


Review 28 Sep 2017
Recommended by customer in Bh20
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.6244, -2.0247
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I moved from Kent to Dorset. The move was completed over two days and was done way beyond my expectations. My wonderful removal men found solutions to any problems. When the wardrobe did''nt go down the stairs they took it apart and put it back together again so well you would''nt have known.

"This company took the stress out of moving home. My removal men were great, they were polite, helpful and nothing was too much trouble. Everything arrived safely(no breakages) and any problems were resolved. When my American style fridge/freezer would not fit through the front door of my new house, they simply took the doors off and put them back on again. They lifted a heavy garden table over the garage roof to get it into the garden. They were heros and I am really grateful for all their efforts. I would recommend this company to everyone who is moving house."
 
 
Team:
Can't remember names but they were all great
 
 
 


Review 18 Sep 2017
Recommended by customer in CR5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.2908, -0.1460
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of furniture and personal items from large 5 bedroom house to a smalller 5 bedroom house. Several valuable paintings needed removal also.

"From the initial service quote, delivery of the boxes to the actual move and then collection of the emptied boxes Britannia's service was first class.
The crew sent to help us move; John, Paul, George and Tyler were excellent. They couldn't do enough for us, nothing was too much trouble.
They took good care of all our fragile items and were very attentive throughout every aspect of the move. They were a credit to the company and will certainly be recommending Britannia in the future!"
 
 
Team:
John Paul George Tyler
 
 
 


Review 15 Sep 2017
Recommended by customer in CR8

 I'm: Male 

51.3204, -0.1141
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Movement of packing boxes into storage.
 
Cost: £300
 

"Extremely punctual for the move which was great. The two guys Luke and Paul were fantastic, very polite, very efficient and nothing was too much trouble. They are a credit to the organisation."
 
 
Team:
Luke and Paul
 
 
 


Review 14 Sep 2017
Recommended by customer in SW11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.4602, -0.1645
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full pack and move from London to Cheltenham.
 
Cost: £3800
 

"I received two quotes prior to moving and from the outset Britannia Sandersteads provided superior service.
The estimator arrived on time, was well briefed and was able to quickly assess the requirements of the move.
I received a very competitive written quote within 24 hrs, providing a highly detailed breakdown of our options regarding packing.
The packing and removal process ran very smoothly with a friendly, polite and hardworking team working over three days.
I would highly recommend the team and wouldn't hesitate to use them for any future move."
 
 
Team:
Taylor, Josh, Jim, Nigel, Martin H, Jack (special thanks for the cardboard house!)
 
 
 

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