Acorn Removals & Storage

Unit 4 Waterford Industrial Estate, Mill Lane
Great Massingham
Norfolk
PE32 2HT

52.7777, 0.6644

Removers - Removals Companies

Listed under:  Removers / Removal Companies
91% recommended   Rating 9.3/10
32 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 32 reviews since 2015
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 8.9/10 Packing & Handling Rating 8.9
The firm took care in packing and handling our property

 
Collection & delivery 9.3/10 Collection & delivery Rating 9.3
Our property was collected and delivered as agreed

 
Service 9.4/10 Service Rating 9.4
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" My family and I wish to thank you very much for the caring way you treated us after the death of my mother the day before the removal. You changed the removal to a clearance on the 27th April 2017 whi...."   more
 
" Thank you so much for all your hard work and help. Would definitely recommend to friends"   more
 
" This was the third time in just 4 years I have used Acorn Removals. Great service, arrived promptly loaded carefully and very cheerful hard working guys. Great value for the service, supplied boxs...."   more
 
" Excellent. No complaints."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 78%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 94%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 74%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 67%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 67%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 81%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 57%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Acorn 2
careful 2
cheerful 2
definitely 4
difficult 2
efficient 3
Excellent 6
family 2
fast 2
friendly 3
friends 4
Good 2
Great 3
guys 5
hard 6
helpful 7
nice 2
pleased 2
polite 3
recommend 6
removal 5
Removals 2
service 10
team 3
thank 4
thanks 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Jun 2017
Recommended by customer in PE30
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7797, 0.4418
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of house contents for storage that was changed to clearance due to death.
 
Cost: £600
 

"My family and I wish to thank you very much for the caring way you treated us after the death of my mother the day before the removal. You changed the removal to a clearance on the 27th April 2017 which took away so much stress for us. The two young gentleman who carried out the clearance could not have been more caring and helpful. They were very timely and efficient. I would definitely recommend your service to friends and family. We cannot thank you enough for your kindness at this difficult time for us.
"
 
 
 
 


Review 29 Apr 2017
Recommended by customer in PE37
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6178, 0.5878
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move

"Thank you so much for all your hard work and help. Would definitely recommend to friends"
 
 
Team:
Dont know teams name
 
 
 


Review 27 Apr 2017
Recommended by customer in NR20
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6592, 1.0214
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a 3 bed semi detached house into a 3 bed detached bungalow. Local move of 3 miles.

"This was the third time in just 4 years I have used Acorn Removals.
Great service, arrived promptly loaded carefully and very cheerful hard working guys.

Great value for the service, supplied boxs, tape and made a stressful day much easier.

Was only in a chain of 2 so got keys at 11.30, moved just 3 miles away and was in an unloaded promptly.

Should I move again would not hesitate to use Acorn again."
 
 
 
 


Review 27 Apr 2017
Recommended by customer in PE24
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
53.2285, 0.3290
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had a full house move, the removal quote was reasonable, the guys loading and unloading were friendly and obliging. I''ve moved several times over the years and this was the best company I''ve used.
 
Cost: £750
 

"Excellent. No complaints."
 
 
 
 


Review 8 Oct 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Very pleased with service from my initial phone enquiry all the way through to when Remus,Leon and Bradley said goodbye after settling me into my new home.I shall definitely recommend Acorn to family and friends."
 
 
 
 


Review 8 Oct 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

""
 
 
 
 


Review 5 Oct 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"TOP CLASS REMOVALS FIRM WITH VERY WELL TRAINED AND EXPERIENCED STAFF AND COMPETITIVE CHARGES"
 
 
 
 


Review 5 Oct 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Excellent service, the guys were swift, efficient and polite. Would absolutely recommend the firm."
 
 
 
 


Review 14 Aug 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

""
 
 
 
 


Review 6 Aug 2016
Not Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 3/10
The firm took care in packing and handling our property
Collection & delivery 6/10
Our property was collected and delivered as agreed
Service 6/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

""
 
 
 
 

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