Flemings Removals

Belleknowes Farm, Belleknowes
Inverkeithing
Fife
KY11 1HF

56.0383, -3.3977

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.7/10
998 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 998 reviews since 2008
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" All good! Everything else about this house sale/purchase, move has been stressful, with poor communication. The removal was as stress free as possible and all communication prompt and clear. Thank ...."   more
 
" Have been using Flemings of Rosyth for over 20 years now covering a number of different house moves and being a repeat customer is the best endorsement I can give. The firm's quotations have alway...."   more
 
" The two guys - Neil and Tony couldn't have been more helpful they even packed some items to be helpful. Upon reaching my new address they offered to put together my new bed which was still in packagin...."   more
 
" As diligent, helpful and cheerful a pair of workmen as one would wish to meet. "   more
 
About Us


We are a family run business established in 1970. Our professional staff are highly trained and experienced and will go the extra mile to see that your needs and expectations are met. We understand your need for a stress free and speedy move and will ensure your possessions are in safe hands.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 92%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 90%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 94%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 89%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 10
Arrived 15
better 14
boxes 13
boys 11
brilliant 25
care 20
careful 18
cheerful 18
class 10
couldn’t 11
courteous 33
crew 23
definitely 21
delighted 11
delivery 14
despite 10
difficult 10
easy 14
efficient 68
efficiently 15
Excellent 113
extremely 24
family 15
fantastic 21
finish 16
Flemings 62
free 11
Friendly 105
friends 16
furniture 24
good 87
Great 91
guys 77
happy 38
hard 29
help 14
helpful 136
highly 37
pleasant 23
polite 50
professional 48
recommend 89
removal 87
service 155
smoothly 22
stress 21
team 50
Thank 54
Thanks 56
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 11 Jan 2018
Recommended by customer in KY14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
56.2764, -3.2608
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £607

"All good!
Everything else about this house sale/purchase, move has been stressful, with poor communication.
The removal was as stress free as possible and all communication prompt and clear.
Thank you."
 
 
 
 
Team:
Gordon Sammy Ton
 
 
 


Review 10 Jan 2018
Recommended by customer in KY11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
56.0387, -3.3670
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Needed to collect individual items of furniture and sporting goods - some very bulky and heavy - and redeliver to another property 35 miles away over the Xmas period.
 
Cost: £312
 

"Have been using Flemings of Rosyth for over 20 years now covering a number of different house moves and being a repeat customer is the best endorsement I can give.

The firm's quotations have always been competitive and on the single instance where storage cost was a tad more expensive the company demonstated a willingness to come and go.

Helpful courteous and professional service from the office is supported by a "no drama" attitude from the guys doing the moving . Never any issue with timing - always reassuringly on schedule.

"
 
 
Team:
Toni and Mark
 
 
 


Review 22 Dec 2017
Recommended by customer in NE47
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
54.9743, -2.3657
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The two guys - Neil and Tony couldn't have been more helpful they even packed some items to be helpful. Upon reaching my new address they offered to put together my new bed which was still in packaging. Quite apart from being helpful they were goo for too."
 
 
 
 
Team:
Neil Tony
 
 
 


Review 7 Dec 2017
Recommended by customer in KY11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.0651, -3.4364
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very well planned,explained and organised by June, who coped with extra needs cheerfully.
Rose and Regan were punctual, and sized up the job quickly. Complicated by failure of lift on delivery, but did not affect quality of work.
 
Cost: £408

"As diligent, helpful and cheerful a pair of workmen as one would wish to meet.


"
 
 
 
 
Team:
Ross Regan
 
 
 


Review 6 Dec 2017
Recommended by customer in AB39
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
57.0305, -2.1445
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal, storage and delivery all handled efficiently and effectively.
 

"Thanks again for making the move a stress free experience! Hope you enjoyed the rolls! "
 
 
 
 
Team:
Sammy Colin Tony Jade Jun
 
 
 


Review 1 Dec 2017
Recommended by customer in KY11
 My Age: 30 - 39 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.0559, -3.4107
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very good."
 
 
 
 
Team:
Ross John Shaun
 
 
 


Review 1 Dec 2017
Recommended by customer in KY11
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.0721, -3.4133
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bed townhouse to 4 bed detached house on Friday 17th Nov.
 
Cost: £486

"Service was great - really impressed and would absolutely recommend Fleming and use again. The 2 men who did this were good and worked really hard. Ryan- I can't remember his name! Was Friday 17th Nov in Dunfermline. Thanks! "
 
 
 
 
Team:
Ryan
 
 
 


Review 1 Dec 2017
Recommended by customer in EH4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
55.9598, -3.2534
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"All the staff were extremely efficient and helpful
!"
 
 
 
 
Team:
Sammy Ross Billy
 
 
 


Review 28 Nov 2017
Recommended by customer in KY12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
56.0628, -3.4946
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move did go well after the missives were concluded.
 
Cost: £498

"We did not think the move was to be carried out due to the delay with the missives.We had to cancel the removal and when solicitor called to confirm move was to go ahead Flemings were able to confirm removal at short notice. "
 
 
 
 
Team:
Gorson Ross
 
 
 


Review 21 Nov 2017
Recommended by customer in KY12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
56.0623, -3.5388
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cannot praise the removal team enough. They were so helpful and considerate even made suggestions as to where to place furniture and useful hints and tips. They made a stressful day a pleasurable experience.
 
Cost: £414

"They were very thorough,efficient and happy."
 
 
 
 
Team:
Tont Colin Sammy
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1