Metro Removals Limited

Orion Way, Kettering Business Park
Kettering
Northants
NN15 6NL

52.3780, -0.7231

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.5/10
223 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 223 reviews since 2014
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.3/10 Collection & delivery Rating 9.3
Our property was collected and delivered as agreed

 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value 9.9/10 Value Rating 9.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" An excellent job from start to finish. The staff were very polite and took every care with our possessions including the car which arrived safely. The car was transported and the costs for doing so we...."   more
 
" Arranged at short notice and service was excellent, I wouldn't hesitate to recommend Metro!"   more
 
" We got a quote online but then contacted them as other companies had assessed we had more to move so we increased the amount. As time was short we didn't ask for someone to visit as we only had 5 da...."   more
 
" The 2 lads were very quick and coped well with the fights of stairs. Will be looking to use this company next year when I downsize my own home."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 93%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 89%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 78%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 86%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 86%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 76%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 5
arrived 6
belongings 4
boxes 4
brilliant 10
care 6
certainly 5
chose 3
CLASS 6
Completely 3
courteous 6
crew 5
definitely 6
efficient 13
excellent 37
experience 5
extremely 6
fantastic 8
fault 5
finish 9
free 5
friendly 15
friends 7
good 20
Great 15
guys 14
happy 14
hard 7
helpful 28
impressed 5
just 5
lads 5
Metro 24
packing 5
pleased 15
polite 20
professional 19
really 11
recommend 22
recommended 5
removal 20
Removals 6
service 62
smoothly 5
stress 12
stressful 7
team 31
thank 10
thanks 7
trouble 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Sep 2017
Recommended by customer in Corn
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
53.4750, -2.1928
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move was from Northamptonshire to Cornwall and included the car as part of the move!
 
Cost: £4194
 

"An excellent job from start to finish. The staff were very polite and took every care with our possessions including the car which arrived safely. The car was transported and the costs for doing so were very reasonable. It was a big move and there were no surprises unlike some other removal companies we have used in the past (this was our eighth move!). We felt confident that we could trust Metro with our move and they did not let us down; they excelled. It is hard knowing which removal company to use; are they telling you the truth or just what they think you want to hear? Some do, but Metro were open and honest from the start and we were left in no doubt what they were going to do for us and how and when it would happen. They the stress of moving away from us and made the move an enjoyable one! If you too are not sure who to use and feel you have to shop about well save yourself the bother, just phone Lee Paris at Metro Removals and let him do all the worrying for you! It's worth it! Our move from Northamptonshire to Cornwall went seamlessly.

We have no hesitation in recommending Metro Removals of Kettering; a very professional company..
"
 
 
Team:
Lee Paris
 
 
 


Review 11 Sep 2017
Recommended by customer in LE16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.4508, -0.8753
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full house move
 
Cost: £475
 

"Arranged at short notice and service was excellent, I wouldn't hesitate to recommend Metro!"
 
 
Team:
Lee
 
 
 


Review 31 Aug 2017
Recommended by customer in NN15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
52.3845, -0.7149
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a large 4 bed detached house to a bungalow 20 miles away.
 
Cost: £910
 

"We got a quote online but then contacted them as other companies had assessed we had more to move so we increased the amount. As time was short we didn't ask for someone to visit as we only had 5 days before we moved. Great team who were very professional and took great care with our belongings. A very professional company and much cheaper than other companies in our area but that does not mean they are any less professional. We had some large pots and a tree and they managed to load them on what was a very full lorry. The office staff were very helpful too. I recommended to a friend who moved a week later.

They charge for boxes etc which I didn't expect as others included in price but then thats probably why they can charge less and you have the choice. Now that we have unpacked I wondered if they could offer a service of taking the boxes back and then giving the option for other customers to get boxes at a reduced price but then the boxes could be recycled. All my boxes would definitely be fine for another move."
 
 
Team:
Dean and team
 
 
 


Review 28 Aug 2017
Recommended by customer in NN16
 My Age: 50 - 59 
 I'm: Female 

 I haven't used this business before 
52.4013, -0.7454
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved my son from family home to his own flat on the 3rd floor.

"The 2 lads were very quick and coped well with the fights of stairs. Will be looking to use this company next year when I downsize my own home."
 
 
 
 


Review 8 Aug 2017
Recommended by customer in NN15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.3717, -0.6948
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a large property locally, into a smaller one.

"We were downsizing from a large house and we had a lot of items, so it was arranged that the Metro boys would come two days before our moving date and pack the majority of our things. They arrived on time and listened carefully to my instructions with regard to certain items and reassured me about my concerns about our delicate possessions. They were at all times polite and very efficient. They kept me fully informed about which items they would be loading first, and which ones would be left until the last minute. the whole procedure went incredibly smoothly and everything was packed with astonishing speed.
We moved on the rainiest day of the year! The Metro boys were soaked to the skin but worked quickly and carefully to get all our items into our new home safely and placed them all exactly where we wanted them. Their service was faultless and they made our house move a stress free experience.
There is one area where an improvement could be made-they could play some calming music when doing the packing!"
 
 
Team:
Dean
 
 
 


Review 3 Aug 2017
Recommended by customer in YO25
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
54.0140, -0.4406
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A move from Wellingborough, to Driffield E. Yorks.
 
Cost: £1433
 

"Lee and his team did us proud, they looked after all our stuff over the move and were very efficient. Even when we had to change the second day of the move from a Monday to a Tuesday at short notice, this was done with no fuss. I would highly recommend Metro.
Even though Lee was short staffed on the loading day Jenny and Lee`s partner mucked in to get the job done.
Well done to Lee, Glynn, & Darren."
 
 
Team:
Lee, Darren & Glynn
 
 
 


Review 12 Jul 2017
Recommended by customer in LE15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.6762, -0.7402
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsize move from 3 bedroom Bungalow in Northamptonshire to 2 Bed Coach House apartment in Rutland, including an electronic piano (very heavy item)
 
Cost: £624
 

"We were delighted with the whole process, very efficient, timely and the guys who moved our furniture were polite and friendly, as well as being extremely careful and considerate.

The day for the move turned out to be the wettest day of the summer so far but the guys took care to cover all our belongings from the downpours and covered/ protected the carpets when moving us into the new accommodation.

An excellent experience and we would recommend Metro removers as being one of the best in the business.

"
 
 
 
 


Review 12 Jul 2017
Recommended by customer in NN14
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.4204, -0.7909
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Metro Removals helped with a 3 bedroom house move.

"The service was impeccable at a very reasonable price"
 
 
 
 


Review 31 May 2017
Recommended by customer in PE2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5570, -0.2148
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was a downsize from a 5 bed to a 3 bedroom so obviously some storage issues, however the team were excellent, very friendly, professional and efficient. Would definitely recommend and use again.
 
Cost: £1200
 

"Following initial call had an onsite visit which was very comprehensive, the quote was received the same day. On removal day team of movers arrived and the whole house (5 bed property) was packed up around lunchtime. When we got to the new property it was empty but had about 30 minute wait for keys, but the team started straight away moving garden furniture into garden etc.

Very professional, efficient and very friendly guys. Would definitely use again."
 
 
 
 


Review 29 May 2017
Recommended by customer in NN15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
52.3779, -0.6905
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 3 bed semi to bungalow. Went well, despite long wait for completion of chain, movers worked very hard stayin until 7.45pm
 
Cost: £800
 

"Excellent service from every member of company and nothing too much trouble. Very pleasant, professional, punctual."
 
 
 
 

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