Metro Removals Limited

Orion Way, Kettering Business Park
Kettering
Northants
NN15 6NL

52.3780, -0.7231

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.5/10
215 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.5/10 Overall Rating 9.5/10
Based on 215 reviews since 2014
 
 
 
Sales & Support
9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling
9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery
9.2/10 Collection & delivery Rating 9.2
Our property was collected and delivered as agreed

 
Service
9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value
10/10 Value Rating 10.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Following initial call had an onsite visit which was very comprehensive, the quote was received the same day. On removal day team of movers arrived and the whole house (5 bed property) was packed up ...."   more
 
" Excellent service from every member of company and nothing too much trouble. Very pleasant, professional, punctual."   more
 
" This was a difficult move, due to rather poor conveyancers. I am so pleased I chose Metro. My instinct is to go for one of the big National names, but I was so impressed by the visit to provide the es...."   more
 
" We moved on the 07.04.17, this is the second time we have used this company and we can't fault them. Crew turned up on time (same two guys that we had 3 years previous) they were very polite and noth...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 93%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 89%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 78%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 86%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 86%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 76%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 5
arrived 4
boxes 3
brilliant 10
care 3
certainly 5
chose 3
CLASS 6
completely 3
courteous 6
Crew 5
definitely 5
easy 3
efficient 10
especially 3
Excellent 34
experience 3
extremely 5
family 4
fantastic 8
fault 5
finish 8
free 4
friend 3
friendly 14
friends 7
furniture 3
future 3
good 20
Great 13
guys 13
happy 14
hard 6
helpful 27
impressed 5
Metro 19
pleased 15
polite 17
professional 17
Really 11
recommend 19
removal 19
removals 5
service 58
stress 10
stressful 7
team 29
Thank 10
thanks 7
trouble 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
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Budget:  

Review 31 May 2017
Recommended by customer in PE2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5570, -0.2148
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
The move was a downsize from a 5 bed to a 3 bedroom so obviously some storage issues, however the team were excellent, very friendly, professional and efficient. Would definitely recommend and use again.
 
Cost: £1200
 

" Following initial call had an onsite visit which was very comprehensive, the quote was received the same day. On removal day team of movers arrived and the whole house (5 bed property) was packed up around lunchtime. When we got to the new property it was empty but had about 30 minute wait for keys, but the team started straight away moving garden furniture into garden etc.

Very professional, efficient and very friendly guys. Would definitely use again. "
 
 
 
 


Review 29 May 2017
Recommended by customer in NN15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
52.3779, -0.6905
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move from 3 bed semi to bungalow. Went well, despite long wait for completion of chain, movers worked very hard stayin until 7.45pm
 
Cost: £800
 

" Excellent service from every member of company and nothing too much trouble. Very pleasant, professional, punctual. "
 
 
 
 


Review 26 May 2017
Recommended by customer in HU17
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
53.8330, -0.4328
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
9 LINTON CLOSE

" This was a difficult move, due to rather poor conveyancers. I am so pleased I chose Metro. My instinct is to go for one of the big National names, but I was so impressed by the visit to provide the estimate that I was persuaded to use a local company. Thank goodness I did: everything was fine and the two guys were brilliant.
Really excellent service. Thank you very much. "
 
 
Team:
Sorry, I can't remember
 
 
 


Review 13 Apr 2017
Recommended by customer in NN10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.2803, -0.6011
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
moved from 3 bed semi in terraced street to the other side of town into another 3 bed semi with drive. Crew turned up on time and nothing was a problem, van loaded up within the given time, unloaded quickly the other side and furniture placed in rooms as requested, move went smoothly. We had a couple of large trees that were bringing with us along with a couple of heavy tool boxes, nothing was a problem to the 2 guys that did the move.
 
Cost: £624
 

" We moved on the 07.04.17, this is the second time we have used this company and we can't fault them. Crew turned up on time (same two guys that we had 3 years previous) they were very polite and nothing was to much trouble, even the the couple of tree's and very heavy and large tool boxes that were going with us.
I can not praise this company enough, they do a fantastic job and will not leave the job until you are 100% happy where all your belongings have been placed.
They certainly take the stress out of moving. "
 
 
Team:
Darren and (sorry forgot his name moved 07.04.17)
 
 
 


Review 31 Mar 2017
Recommended by customer in NN14

 I'm: Male 

52.4494, -0.8128
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
55 Roman Way

" Excellent service from start to finish , from the wonderful office staff to the superb movers . many thanks to you all for making a stressful time a whole lot easier 😁 "
 
 
 
 


Review 23 Feb 2017
Recommended by customer in NN14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
52.3978, -0.5369
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
The removal was excellent. Could not have asked for more. Because we were busy an unable to oversee the moving in they took charge and moved everything in without breakages or any problems. Very reasonable price would recommend without hesitation.

" As above could not have had better. We have moved many times and this was top service. "
 
 
Team:
Fogot their names I think one may have been Robi
 
 
 


Review 16 Jan 2017
Recommended by customer in NN9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.3506, -0.5259
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
We moved our offices on 30/12/16 from Corby to Raunds
 
Cost: £1000
 

" The move went very smoothly 4 very efficient polite men arrived from Metro with smiles on their faces packed all our boxes and equipment into their lorry and unpacked at the other end. No breakages occurred what more could a company ask for would definitely recommend them to anyone who is looking for a commercial or residential move.

Absolutely brilliant from start to finish, perfect would definitely recommend to anyone. "
 
 
 
 


Review 23 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Excellent staff- we really appreciate the moving team, they were very professional! Very well done to the 2 guys (sorry I forgot their names)! We will certainly recommend your company or get your services again in the future. Thanks for your help. "
 
 
 
 


Review 22 Dec 2016
Recommended by customer in NN4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.1939, -0.8832
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
From house in Duston to assisted living flat at Grange Park. Limited amount of furniture.
 
Cost: £432
 

" I had used Metro Removals before so I was aware of conditions of contract, insurance etc.

Removal team arrived at time given and completed the job without a hitch. "
 
 
Team:
Sorry can't remember but Kyle was the one who did the survey.
 
 
 


Review 20 Dec 2016
Recommended by customer in PE10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.8016, -0.3616
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Packed and moved everything from our 2 bed house including my 270l bow fronted fish tank
 
Cost: £950
 

" Cannot praise these guys enough - punctual, polite, efficient and took great care with all of our belongings. They completely took the stress out of moving which was great as I was dreading it. I still can't believe just how easy they made it for us and for the competitive price we paid they were absolutely worth every penny. I would certainly have no qualms in recommending them to anyone. "
 
 
Team:
Kylewho packed and Lee and his team who moved us
 
 
 


Review 12 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" A very pleasant and professional service from start to finish. The removal chaps could not have been more helpful "
 
 
 
 


Review 10 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Excellent service. All staff friendly, helpful, polite and professional. "
 
 
 
 


Review 4 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Great service from a helpful and friendly team. We couldn't fault the whole team. Moving made easy. "
 
 
 
 


Review 9 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Very pleased with overall service from office staff to home visit to the packing, removal, storage and delivery of our effects. The guys on both the removal day and delivery day were polite, courteous and efficient. More than happy to recommend your services. "
 
 
 
 


Review 6 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" A good service, on time and efficient. "
 
 
 
 


Review 5 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Brilliant! "
 
 
 
 


Review 5 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" "
 
 
 
 


Review 4 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Great service and brilliant staff at a competitive price. Definitely would recommend and will be getting back in touch should I move again! "
 
 
 
 


Review 4 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" extremely satisfied. thanks to all the team. heard about you via leaflet through the door, "
 
 
 
 


Review 20 Oct 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" "
 
 
 
 

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