Metro Removals Limited

Orion Way, Kettering Business Park
Kettering
Northants
NN15 6NL

52.3780, -0.7231

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.5/10
230 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 230 reviews since 2014
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.3/10 Collection & delivery Rating 9.3
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We chose Metro Removals due to the expertise shown on the initial visit. Our choice was validated when we saw the care and level of professionalism shown by the team. The packaging materials we bo...."   more
 
" Excellent service the guy's that moved us were fantastic. Due to circumstances out of our control we messed this company around but they worked with us and at very short notice managed to move us at...."   more
 
" I had a full packing, removal and storage service. The teams that moved me out of my old property and into storage then later into my new property were fantastic. Really friendly lads who went above a...."   more
 
" One phone call to Metro, one visit and a quote which was fair considering we were moving over two days. From the beginning to the end things went smoothly. The main plus was having removal men w...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 93%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 90%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 79%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 86%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 86%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 76%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 5
arrived 6
brilliant 11
care 7
certainly 5
class 6
courteous 6
Crew 5
definitely 7
efficient 14
excellent 39
experience 5
extremely 6
fantastic 10
fault 5
finish 9
free 6
friendly 17
friends 7
good 20
Great 16
guys 15
happy 14
hard 7
helpful 30
highly 7
impressed 5
just 6
lads 6
Metro 26
packing 6
pleased 15
polite 21
professional 20
really 13
recommend 25
Recommended 7
removal 22
Removals 7
service 65
services 5
short 5
smoothly 6
Stress 13
stressful 7
team 33
Thank 10
Thanks 7
trouble 6
visit 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 22 Nov 2017
Recommended by customer in NN14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.4488, -0.8193
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from 4 bedroom detached property, to a 3 bedroom semi-detached town house. Included in the cost was the assembly of two new beds, and packaging materials.
 
Cost: £843
 

"We chose Metro Removals due to the expertise shown on the initial visit.

Our choice was validated when we saw the care and level of professionalism shown by the team. The packaging materials we bought from them were of excellent quality

As they unloaded they listened to our requirements, and undertook the additional services (assembling two new beds) with utmost care.

Throughout the move they were sympathetic, good-natured and humourous.

Recommended without reservation."
 
 
 
 


Review 21 Nov 2017
Recommended by customer in NN15
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.3915, -0.7186
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from one house to another? Made very unnecessary stressful due to other party''s solicitors! Luckily we had a very helpful and understanding removal company.

"Excellent service the guy's that moved us were fantastic.
Due to circumstances out of our control we messed this company around but they worked with us and at very short notice managed to move us at the weekend.
The lady in the office couldn't have been more helpful.
Will definitely recommend these to other's.

"
 
 
 
 


Review 1 Nov 2017
Recommended by customer in nn17
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5009, -0.6337
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had a full packing, removal and storage service. I had large items such as upright piano, welsh dresser. The old property was a terraced house so parking could have been an issue
 
Cost: £1800
 

"I had a full packing, removal and storage service. The teams that moved me out of my old property and into storage then later into my new property were fantastic. Really friendly lads who went above and beyond in my opinion. They cracked on with the job and were quick without giving an impression they were rushing.

My old premises was a terraced house and they managed to get the 18 ton truck parked right outside my house and the skills parallel parking it were brilliant.

The back office team were equally as friendly and helpful and reassured me at every step on the way.

They were fantastic value for money and would highly recommend them to anyone in a heartbeat."
 
 
Team:
jenny (back office) and cannot remember the names of the lads, there were 8 of them over the 3 days but all were brilliant.
 
 
 


Review 1 Nov 2017
Recommended by customer in TA18
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.9178, -2.7603
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Approximately a 150 mile move over two days.
 
Cost: £1600
 

"One phone call to Metro, one visit and a quote which was fair considering we were moving over two days.

From the beginning to the end things went smoothly.

The main plus was having removal men who were so friendly and accommodating. We couldn't recommend them highly enough. They were prompt, efficient and totally flexible to fit in with our timings.

Another reason for booking this company they are registered by BARS.


"
 
 
Team:
Darren, Darren and Steve
 
 
 


Review 9 Oct 2017
Recommended by customer in NN18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.4804, -0.7081
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Handled Very Well Considering Parking Problems With Area

"Handled Very Well"
 
 
 
 


Review 8 Oct 2017
Recommended by customer in SY15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.538969, -3.121508
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Kettering to Wales.

"Great company who managed to fit us in at the last minute. Stress free and very professional. Highly recommended. Came to the flat and explained about the move. Very attentive and polite and really cared about the customer unlike the larger companies who just couldn't seem to be bothered."
 
 
 
 


Review 8 Oct 2017
Recommended by customer in NN14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.4157, -0.5694
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving in to new home. Removing furniture to store, delivering furniture from store.

"Not sure the service could have been better"
 
 
 
 


Review 18 Sep 2017
Recommended by customer in Corn
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
53.4750, -2.1928
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move was from Northamptonshire to Cornwall and included the car as part of the move!
 
Cost: £4194
 

"An excellent job from start to finish. The staff were very polite and took every care with our possessions including the car which arrived safely. The car was transported and the costs for doing so were very reasonable. It was a big move and there were no surprises unlike some other removal companies we have used in the past (this was our eighth move!). We felt confident that we could trust Metro with our move and they did not let us down; they excelled. It is hard knowing which removal company to use; are they telling you the truth or just what they think you want to hear? Some do, but Metro were open and honest from the start and we were left in no doubt what they were going to do for us and how and when it would happen. They the stress of moving away from us and made the move an enjoyable one! If you too are not sure who to use and feel you have to shop about well save yourself the bother, just phone Lee Paris at Metro Removals and let him do all the worrying for you! It's worth it! Our move from Northamptonshire to Cornwall went seamlessly.

We have no hesitation in recommending Metro Removals of Kettering; a very professional company..
"
 
 
Team:
Lee Paris
 
 
 


Review 11 Sep 2017
Recommended by customer in LE16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.4508, -0.8753
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full house move
 
Cost: £475
 

"Arranged at short notice and service was excellent, I wouldn't hesitate to recommend Metro!"
 
 
Team:
Lee
 
 
 


Review 31 Aug 2017
Recommended by customer in NN15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
52.3845, -0.7149
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a large 4 bed detached house to a bungalow 20 miles away.
 
Cost: £910
 

"We got a quote online but then contacted them as other companies had assessed we had more to move so we increased the amount. As time was short we didn't ask for someone to visit as we only had 5 days before we moved. Great team who were very professional and took great care with our belongings. A very professional company and much cheaper than other companies in our area but that does not mean they are any less professional. We had some large pots and a tree and they managed to load them on what was a very full lorry. The office staff were very helpful too. I recommended to a friend who moved a week later.

They charge for boxes etc which I didn't expect as others included in price but then thats probably why they can charge less and you have the choice. Now that we have unpacked I wondered if they could offer a service of taking the boxes back and then giving the option for other customers to get boxes at a reduced price but then the boxes could be recycled. All my boxes would definitely be fine for another move."
 
 
Team:
Dean and team
 
 
 

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