Thomson Removals & Storage Ltd

Unit 5 Palmermount Ind Park, Byepass Road Dundonald
Kilmarnock
Ayrshire
KA2 9BL

55.5832, -4.5893

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
589 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 589 reviews since 2009
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We cannot recommend Thomson Removals highly enough. The two removers that carried out our move were meticulous, polite and friendly and made the day far less stressful. The access to our new property ...."   more
 
" Our home move by Thomsons was very smooth, hassle free and service was second to none . From our initial consultation throughout the whole process was handled quickly and efficiently every step of the...."   more
 
" I had used Thompsons previously and they were excellent and therefore had no hesitation in using them again. Staff are polite and very helpful. The two men who did the removal were great and everythin...."   more
 
" Excellent service. Highly competent and delightful staff."   more
 
About Us


For expert commercial and domestic removals and storage, trust the team at Thomson Removals & Self Store. We've been taking care of people's possessions since 1995 and as a family run business you can expect nothing less than a top class service. Call today - 01563 851947
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 91%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 81%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 89%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 90%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 81%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 13
aspects 12
boxes 17
care 24
cheerful 13
class 19
contact 12
courteous 33
Craig 12
crew 31
definitely 29
delighted 18
efficient 58
efficiently 13
especially 12
excellent 91
experience 13
extremely 28
family 17
Fantastic 16
finish 20
free 24
friendly 78
friends 21
furniture 32
Gary 13
good 55
great 45
guys 29
happy 36
hard 21
Helped 14
helpful 148
highly 32
impressed 14
initial 13
pleasant 37
polite 63
professional 69
recommend 100
removal 89
Removals 34
service 137
storage 29
stress 29
team 45
Thank 35
Thomson 50
Thomsons 45
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Jan 2018
Recommended by customer in KA 1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move was from large family home downsizing to first floor flat with narrow entry door. The removers were accommodating and positive throughout finding ways to make things work rather than being negative about the restrictive access.
 
Cost: £500
 

"We cannot recommend Thomson Removals highly enough. The two removers that carried out our move were meticulous, polite and friendly and made the day far less stressful. The access to our new property was restrictive to larger items of furniture but the removal team found positive ways to make it work and were very accommodating. The whole day flowed well because of their calm and professional attitude."
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 10 Jan 2018
Recommended by customer in KA7

 I'm: Male 

55.4331, -4.6242
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved in a local area from one home to another which was pretty straightforward we didnít require all Home items to be packed by remodel firm only some main furniture

"Our home move by Thomsons was very smooth, hassle free and service was second to none . From our initial consultation throughout the whole process was handled quickly and efficiently every step of the way. The staff who moved our belongings were very friendly sky , courteous and efficient and it was done so very professionally . All our possessions were packed and moved with great care and we would thoroughly recommend this company to anyone ."
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Liz and Matt Thomson plus 3 removal agents
 
 
 


Review 10 Jan 2018
Recommended by customer in KA30
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.8015, -4.8666
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was only a short distance actually only a few doors up on same street and all went smoothly.

"I had used Thompsons previously and they were excellent and therefore had no hesitation in using them again. Staff are polite and very helpful. The two men who did the removal were great and everything was very satisfactory."
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Liz and team great
 
 
 


Review 9 Jan 2018
Recommended by customer in KA1

 I'm: Male 

55.5329, -4.5534
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move to storage initially and then to permanent new home. Also part move from London to Scotland and uplift from auction house.
 
Cost: £3500
 

"Excellent service. Highly competent and delightful staff."
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 7 Jan 2018
Recommended by customer in KA26
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
55.2406, -4.8493
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from the Highlands of Scotland to Ayrshire. Our house up north was built on a hill with a very awkward access but the team of three men dealt very efficiently and cheerfully with this challenge. They could not have been more helpful either on the loading day or the unloading day - which was to an easier location. I cannot recommend them too highly.
 
Cost: £2540
 

"Our son used Thomson's Removals in the summer time and recommended them to us.
From the beginning Liz Thomson was very helpful and efficient in dealing with our request for a quote and all our questions
We felt reassured and confident from the beginning
Her team were excellent - as described above and below!

We moved from the Highlands of Scotland to Ayrshire. Our house up north was built on a hill with a very awkward access but the team of three men dealt very efficiently and cheerfully with this challenge. They could not have been more helpful either on the loading day or the unloading day - which was to an easier location. I cannot recommend them too highly.

PS The photograph up above does not pertain to our move but I can provide photos on request"
 
 
Team:
Sorry - they introduced themselves but I cannot remember now
 
 
 


Review 20 Dec 2017
Recommended by customer in KA6
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
55.4817, -4.5752
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 Bed house with garage to a 5 bed house
 
Cost: £750
 

"Initially we were swithering as to whether we needed a removal company given that we were only moving a couple of miles away however I'm glad we did as made the whole thing painless.

The team of 3 arrived on time and powered through our move. We were moving a 3 bed house with garage and they were fully loaded within 4 hours and unloaded at the other end in 3. The team were professional, courteous and nothing was too much hassle.

Unfortunately they drove over the corner of a neighbours garden when getting the truck to the new address however they had contacted a landscaper (unknown to me) who arrived the following day to repair the damage. Fantastic service and wouldn't hesitate to recommend them to anyone moving."
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Im so sorry I cant remember their names but they were legends!
 
 
 


Review 2 Dec 2017
Recommended by customer in KA23
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
55.6828, -4.8601
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This is the third time we have used Thomson''s, They always provide a fantastic service, nothing is to much trouble for they guys.

"All round easy to work with every time we have used Thomson's provide accurate information on charges, the drivers always turn up on time and are very courteous.
Great care is taken of all the furniture and nothing is too much trouble.
I would not hesitate to recommend this company."
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 1 Dec 2017
Recommended by customer in KA11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very good and helpful men.

"Very helpful men and company gave us confidence in using them.Only part I felt let them down was I felt the price as we were only moving a matter of under 1/4 mile."
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 1 Dec 2017
Recommended by customer in KA3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
55.6838, -4.5226
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Thomson removed us to storage then to our new home six months later.
 
Cost: £1500
 

"They were punctual, polite and very careful with all our belongings.
Our house contents suffered no damage in their store and were all put in place by the staff.
I found their service exemplary.
The costs were reasonable but not the cheapest but since we had to put our things in storage we wanted a reputable company - hence the costs"
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Sorry canít remember but everyone was great
 
 
 


Review 1 Dec 2017
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
55.4426, -4.6214
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
......

"The perect removal company. No fuss, no bother - entirely satisfied"
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 

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