Squab Group - Storage

Squab Hall, Harbury Lane Bishops Tachbrook
Leamington Spa
Warwickshire
CV33 9QB

52.2540, -1.5282

Removers - Removals Companies

Listed under:  Self Storage, Storage
100% recommended   Rating 9.7/10
15 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 15 reviews since 2016
 
 
 
Administration 9.8/10 Administration Rating 9.8
The company processes are clear and simple

 
Condition 10/10 Condition Rating 10.0
My property came out of store in its original condition

 
Service 10/10 Service Rating 10.0
The staff are presentable, polite knowledgeable and helpful

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable

 
 
 
Recent Reviews 
 
" First class service. The premises are clean and well maintained. The staff are so helpful, polite and took a lot of the stress of moving away. We cant recommend this company enough. Thank you Dani...."   more
 
" Extremely well organised and operated facility organisation and staff. I have used Squab for years and have watched them grow and grow. I have no hesitation using them again or recommending them for...."   more
 
" A helpful and pleasant service.Easy to deal with. Clear and straight forward."   more
 
" I had exemplary service from the first point of contacts with Andrea, Julie Daniel (and Sally) (reception). A very professional service. Everyone was approachable and answered all my queries. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Types: 100%
I was given clear information about storage Space: The types and sizes of storage units available
 
Environment: 100%
I was given clear information about environment: Any humidity or temperature controls to keep my property in good condition
 
Security: 100%
I was given clear information about security: Fire, intruder alarms and access controls to keep my possessions secure
 
Access: 100%
I was given clear information about access: Opening times, ID requirements and how I access my storage
 
Prices: 100%
I was given clear information about prices: All fees and charges associated with my storage
 
Contract: 100%
I was given clear information about contract: Terms & conditions including notice periods
 
Insurance: 100%
I was given clear information about insurance: My responsibilities and the insurance options available to me
 
Contact: 87%
I was given clear information about contact: Who to contact with any questions or complaints
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Brilliant 2
class 2
clean 2
Daniel 2
Easy 2
excellent 2
facilities 2
friendly 2
good 2
helpful 3
polite 2
professional 2
recommend 3
service 8
services 2
Squab 3
storage 3
Thank 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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Review 18 Apr 2018
Recommended by customer in CV31
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.2768, -1.4903
 
 
Satisfaction Ratings
 
Administration 10/10
The company processes are clear and simple
Condition 10/10
My property came out of store in its original condition
Service 10/10
The staff are presentable, polite knowledgeable and helpful
Value 10/10
The firm's charges are reasonable
Show All
 
 
Customer Review
 
Our house contents where moving from Dorset.
 

"First class service.
The premises are clean and well maintained.
The staff are so helpful, polite and took a lot of the stress of moving away.
We cant recommend this company enough.
Thank you Daniel, Rees and Ian Mckay"
 
 
 
 
 
 


Review 28 Feb 2018
Recommended by customer in CV35
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.1954, -1.5894
 
 
Satisfaction Ratings
 
Administration 10/10
The company processes are clear and simple
Condition 10/10
My property came out of store in its original condition
Service 10/10
The staff are presentable, polite knowledgeable and helpful
Value 10/10
The firm's charges are reasonable
Show All
 
 
Customer Review
 
Excess house contents pre house move.
 

"Extremely well organised and operated facility organisation and staff.
I have used Squab for years and have watched them grow and grow.
I have no hesitation using them again or recommending them for all of their services."
 
 
 
 
 
 


Review 20 Nov 2017
Recommended by customer in CV32
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.2933, -1.5528
 
 
Satisfaction Ratings
 
Administration 10/10
The company processes are clear and simple
Condition 10/10
My property came out of store in its original condition
Service 10/10
The staff are presentable, polite knowledgeable and helpful
Value 10/10
The firm's charges are reasonable
Show All
 
 
Customer Review
 
Extra furniture/household item, when we were looking to move from a flat to a house.
 

"A helpful and pleasant service.Easy to deal with. Clear and straight forward."
 
 
 
 
 
 


Review 19 Sep 2017
Recommended by customer in CV34
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.2776, -1.5926
 
 
Satisfaction Ratings
 
Administration 10/10
The company processes are clear and simple
Condition 10/10
My property came out of store in its original condition
Service 10/10
The staff are presentable, polite knowledgeable and helpful
Value 10/10
The firm's charges are reasonable
Show All
 
 
Customer Review
 
House storage as moving home.A verify of storage options were available.
 

"I had exemplary service from the first point of contacts with Andrea, Julie Daniel (and Sally) (reception). A very professional service. Everyone was approachable and answered all my queries. "
 
 
 
 
 
 


Review 10 Aug 2017
Recommended by customer in CV37
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
52.2390, -1.6791
 
 
Satisfaction Ratings
 
Administration 10/10
The company processes are clear and simple
Condition 10/10
My property came out of store in its original condition
Service 10/10
The staff are presentable, polite knowledgeable and helpful
Value 8/10
The firm's charges are reasonable
Show All
 
 
Customer Review
 
Full 20 ft container of overseas goods. Relocation to UK from S.Africa.
 

"Squab was recommended by a friend. I found the company to have excellent facilities and the staff to be highly professional and courteous.
A good experience overall."
 
 
 
 
Team:
Mike Matthew
 
 
 


Review 14 Jul 2017
Recommended by customer in CV8
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.3444, -1.5532
 
 
Satisfaction Ratings
 
Administration 10/10
The company processes are clear and simple
Condition 10/10
My property came out of store in its original condition
Service 10/10
The staff are presentable, polite knowledgeable and helpful
Value 10/10
The firm's charges are reasonable
Show All
 
 
Customer Review
 
Moved abroad for work stored all furniture and belongings.
 

"Fantastic service from start to finish all people I dealt with throughout the process were friendly polite and knowledgeable. If only all companies were like Superb! Thank you!"
 
 
 
 
 
 


Review 30 Jun 2017
Recommended by customer in CV34
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.2806, -1.5831
 
 
Satisfaction Ratings
 
Administration 10/10
The company processes are clear and simple
Condition 10/10
My property came out of store in its original condition
Service 10/10
The staff are presentable, polite knowledgeable and helpful
Value 10/10
The firm's charges are reasonable
Show All
 
 
Customer Review
 
Household goods.
 
 
 
 
 


Review 25 May 2017
Recommended by customer in CV37
52.2377, -1.6835
 
 
Satisfaction Ratings
 
Administration 10/10
The company processes are clear and simple
Condition 10/10
My property came out of store in its original condition
Service 10/10
The staff are presentable, polite knowledgeable and helpful
Value 9/10
The firm's charges are reasonable
Show All
 
 
Customer Review
 
House contents to sold apartment and writing to complete on a purchase of a house.
 

"I just wanted to by the service I received has been brilliant. Everyone was very helpful from the staff in the office (Andrex, Vikki and Julie) to the delivery guys (Mick and Chris). Mick and Chris were on time, did all the work brilliantly and were very friendly. Brilliant service would definitely recommend."
 
 
 
 
 
 


Review 22 May 2017
Recommended by customer in CV33
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.2359, -1.4564
 
 
Satisfaction Ratings
 
Administration 10/10
The company processes are clear and simple
Condition 10/10
My property came out of store in its original condition
Service 10/10
The staff are presentable, polite knowledgeable and helpful
Value 7/10
The firm's charges are reasonable
Show All
 
 
Customer Review
 
Storing household goods no longer needed in short term.
 

"Very good service, goods kept in perfect condition."
 
 
 
 
 
 


Review 13 Apr 2017
Recommended by customer in CV33
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.2338, -1.4573
 
 
Satisfaction Ratings
 
Administration 10/10
The company processes are clear and simple
Condition 10/10
My property came out of store in its original condition
Service 10/10
The staff are presentable, polite knowledgeable and helpful
Value 10/10
The firm's charges are reasonable
Show All
 
 
Customer Review
 
Domestic / house contents between house moves.
 

"Many, many thanks to all at Squab for the help and advice throughout. 1 removal service and several bouts of van hire and storage.

I will heartily recommend Squabs services to anyone who asks."
 
 
 
 
Team:
Andrea Sally
 
 
 


Review 31 Jan 2017
Recommended by customer
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Administration 8/10
The company processes are clear and simple
Condition 10/10
My property came out of store in its original condition
Service 10/10
The staff are presentable, polite knowledgeable and helpful
Value 6/10
The firm's charges are reasonable
Show All
 
 
Customer Review
 
Short term storage of household items prior to permanent move.
 

"Convenient location, easy access. Excellent facilities, trollies, lifts, tidy and clean units"
 
 
 
 
 
 


Review 22 Dec 2016
Recommended by customer in CV8
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.3535, -1.5851
 
 
Satisfaction Ratings
 
Administration 10/10
The company processes are clear and simple
Condition 10/10
My property came out of store in its original condition
Service 10/10
The staff are presentable, polite knowledgeable and helpful
Value 10/10
The firm's charges are reasonable
Show All
 
 
Customer Review
 
Storage for furniture during house move.
Squab made everything so so easy and absolute pleasure to be dealt with in such a professional and caring manner.
 

"1st class.
Thank you (Especially Vicky!!)"
 
 
 
 
 
 


Review 18 Dec 2016
Recommended by customer in CV35
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.1874, -1.6045
 
 
Satisfaction Ratings
 
Administration 9/10
The company processes are clear and simple
Condition 10/10
My property came out of store in its original condition
Service 10/10
The staff are presentable, polite knowledgeable and helpful
Value 8/10
The firm's charges are reasonable
Show All
 
 
Customer Review
 
Household goods, keepsakes.
 

"Clearer instructions would have been beneficial for exiting the storage venue."
 
 
 
 
 
 


Review 18 Dec 2016
Recommended by customer in CV34
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.2682, -1.5509
 
 
Satisfaction Ratings
 
Administration 10/10
The company processes are clear and simple
Condition 10/10
My property came out of store in its original condition
Service 10/10
The staff are presentable, polite knowledgeable and helpful
Value 10/10
The firm's charges are reasonable
Show All
 
 
Customer Review
 
All house furniture between moving from one property to the next.
 

"Had created storage plus self storage."
 
 
 
 
 
 


Review 18 Dec 2016
Recommended by customer in CV35
52.0913, -1.5090
 
 
Satisfaction Ratings
 
Administration 10/10
The company processes are clear and simple
Condition 10/10
My property came out of store in its original condition
Service 10/10
The staff are presentable, polite knowledgeable and helpful
Value 8/10
The firm's charges are reasonable
Show All
 
 
Customer Review
 
Furniture, ornaments and papers during down sizing home move.
 

"Great service from the office team."
 
 
 
 
 
 

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